HeiChat: ChatGPT Sales Chatbot

Name: HeiChat: ChatGPT Sales Chatbot Introduction Video
Uploaded: 2024-04-06T07:36:05Z
Duration: 1 min 33 s
Description: Advanced AI, reply to customer inquiries within seconds.

Develop by Shopify

$29.9-$299

/ Month

Built for Shopify

Free plan available 3 Days Free Trial

Advanced AI, reply to customer inquiries within seconds.

Multilingual support

Track orders

24/7 support

Trainable ai

Reply within seconds

Convert inquiries

Recommend products

Answer policies

About HeiChat: ChatGPT Sales Chatbot

Launched Apr 25, 2023

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Track Orders, Recommend Products, Boost Sales, Know Customers Better. 24/7 AI Support & Solutions.

A smart sales assistant powered by ChatGPT and Claude AI that works 24/7 to handle customer inquiries, track orders, and explain store policies. It learns from your store's knowledge base to provide accurate responses about discounts, shipping, and other customer questions. Using advanced AI technology, it analyzes customer needs and sentiment to deliver helpful service while converting inquiries into sales.

Converting general inquiries into sales with AI-powered insights.
For "Where is my order" can be helpful in checking and responding accurately.
Available 24/7, supports 95+ languages.including:EN、ES、ZH、FR、DE、AR、JA、RU.
Train AI with shop policies, PDF/TXT files and correction for customized support
Real-time awareness of store product listing and delisting information

Pros

Advanced AI based on ChatGPT models (GPT-3.5 & GPT-4) and Claude (Claude 3 Opus).
Operates 24/7, ensuring constant customer support availability.
Capable of converting general inquiries into sales effectively.
Helps in checking and responding accurately to 'Where is my order' inquiries.
Can handle many tasks typically performed by human customer service representatives.
Supports answers related to discounts, store policies, and shipping policies.
Allows customization and training of the chatbot using a PDF/TXT based knowledge base.
Real-time awareness of store product listings and delistings.
Supports over 95 languages, including English (EN), Spanish (ES), Chinese (ZH), French (FR), German (DE), Arabic (AR), Japanese (JA), and Russian (RU).

Cons

The advanced AI models may require significant computational resources.
Potential initial setup and training of the chatbot might be time-consuming.
May need continuous updates and corrections to maintain accuracy.
Could lead to reduced human customer service roles, impacting jobs.
Effectiveness relies on the quality of the knowledge base provided by the user.
High dependence on accurate and timely data for real-time store product listings.

Top Helpful Reviews

Pupsik Singapore

Nov 14, 2025 on Shopify

Have been using this app for almost a month. Pros: Simply excellent at answering store policy questions, but you really have to go to the best AI agents to get quality answers. ChatGPT 5 is amazing, a lot better than the more basic ones. When will I get my order? When are you restocking this? Do you ship to country X? Do you have a physical store? All these questions are answered better than a human would. Average: product recommendations. Here, it all depends on your own descriptions, as the bot is limited to the info you have on your site. If your site info is detailed and comprehensive, you can get very decent suggestions. Product search is also ok, but it is not apparent, so few customers use it. Love the Q&A part, where you can add your own answers to common questions and bot is clever enough to provide answers that are consistent with yours yet sound more human. Most importantly I can see it is getting better as we add more information to knowledge base, improve our product descriptions, so I am hopefully eventually it will become something that can really drive conversions.

Baba G Online Grocery Store

Nov 13, 2025 on Shopify

App is great and works very well, we increase our sells %30-35. I also had a technical request and they did my request in couple of hours! Good team, good product!

SoundMorph

Oct 22, 2025 on Shopify

Setup was fairly quick and easy, and the AI was quick to learn the basics of our store. It was nice to see that we could add custom training material (text, PDFs, URLs, etc) as well as testing various conversation scenarios from the admin-side and correct its responses before going live. Also support was extremely quick and effective. Only had a couple minor things we wanted tweaked and they did it for us in no time. Looking forward to a great experience ahead using this app for us and our customers!

HindSight

Oct 20, 2025 on Shopify

AI is only as good as the data you put in - if you have good question banks for HeiChat, it will deliver. Take some time to train the app, check its responses and fill in the gaps - and it will save time and energy. I've already recommended the app to several people, and will continue to do so. A+.

AromaPremium

Oct 07, 2025 on Shopify

After starting with 800 tokens, only 200 are left after 20 days. It seems tokens are being consumed simply by the Assistant activating itself - even though no conversation took place. Something appears to be wrong with how tokens are counted. There were only two real customer conversations, with three questions and responses in total. Leaving just the branding visible - the AI badge - and turning off the “Callout” should be a solution, preventing token usage for automatic Assistant pop-ups (Widget settings - then Branding Settings - turning off “Callout”). The Assistant itself is a great feature, the AI responds well made by HeiChat, but these token consumption inconsistencies are discouraging and make continued use questionable. ---------- Edit: After further communication with the HeiChat team, they clarified the token mechanism and provided a solution. I decided to switch to another chatbot that also performs very well for my store. Additionally, one small suggestion from me: it would be helpful to include a very short guide for users on how to ask questions effectively (and which types of questions to avoid) - this could improve both token efficiency and overall user experience. Thank you HeiChat Team.

Smartpaw Pet Online Store

Oct 07, 2025 on Shopify

HeiChat makes customer service so much easier! The setup was quick, and the bot replies instantly with accurate information, although not perfect and still needs some correction on our end. It understands our store policies well and sounds friendly and natural. Great tool for saving time and improving customer experience. Highly recommend!

LittleRiverCustoms

Sep 29, 2025 on Shopify

App is great and works as it should. It has also picked up more info than i provided and helped multiple customers. We also had a technical request for lazy load support was quick to implement this.

AromaPremium

Sep 22, 2025 on Shopify

TITANWEAR

Sep 18, 2025 on Shopify

HeiChat has been a fantastic addition to my store! It’s super easy to install and integrates seamlessly with Shopify. The chat features make it simple to connect with customers in real time, which has definitely improved engagement and sales, Also love the mobile app wich lets you talk with customers from anywhere

NSO Gear

Sep 09, 2025 on Shopify

HeiChat has made a huge difference for our store. It’s easy to use, reliable, and really saves us time when responding to customers. The automations work perfectly, and the support team is always quick and helpful. Highly recommended for any store that wants to improve customer service.

View all reviews

HeiChat: ChatGPT Sales Chatbot

About HeiChat: ChatGPT Sales Chatbot

Built by Shopify

Related Categories

Zotabox Contact Form Builder

Introduction Video

Description

Track Orders, Recommend Products, Boost Sales, Know Customers Better. 24/7 AI Support & Solutions.

Pros

Cons

Top Helpful Reviews

Pupsik Singapore

Baba G Online Grocery Store

SoundMorph

HindSight

AromaPremium

Smartpaw Pet Online Store

LittleRiverCustoms

AromaPremium

TITANWEAR

NSO Gear

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