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HeiChat: ChatGPT Sales Chatbot logo

HeiChat: ChatGPT Sales Chatbot

Develop by Shopify

$29.9-$299

/ Month
Free plan available 3 Days Free Trial

Advanced AI, reply to customer inquiries within seconds.

Multilingual support
Track orders
24/7 support
Trainable ai
Reply within seconds
Convert inquiries
Recommend products
Answer policies

About HeiChat: ChatGPT Sales Chatbot

Launched Apr 25, 2023

Categories

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Introduction Video

Description

Track Orders, Recommend Products, Boost Sales, Know Customers Better. 24/7 AI Support & Solutions.

A smart sales assistant powered by ChatGPT and Claude AI that works 24/7 to handle customer inquiries, track orders, and explain store policies. It learns from your store's knowledge base to provide accurate responses about discounts, shipping, and other customer questions. Using advanced AI technology, it analyzes customer needs and sentiment to deliver helpful service while converting inquiries into sales.

A smart sales assistant powered by ChatGPT and Claude AI that works 24/7 to handle customer inquiries, track orders, and explain store policies. It learns from your store's knowledge base to provide accurate responses about discounts, shipping, and other customer questions. Using advanced AI technology, it analyzes customer needs and sentiment to deliver helpful service while converting inquiries into sales. more
  • Converting general inquiries into sales with AI-powered insights.
  • For "Where is my order" can be helpful in checking and responding accurately.
  • Available 24/7, supports 95+ languages.including:EN、ES、ZH、FR、DE、AR、JA、RU.
  • Train AI with shop policies, PDF/TXT files and correction for customized support
  • Real-time awareness of store product listing and delisting information

Pros

  • Advanced AI based on ChatGPT models (GPT-3.5 & GPT-4) and Claude (Claude 3 Opus).
  • Operates 24/7, ensuring constant customer support availability.
  • Capable of converting general inquiries into sales effectively.
  • Helps in checking and responding accurately to 'Where is my order' inquiries.
  • Can handle many tasks typically performed by human customer service representatives.
  • Supports answers related to discounts, store policies, and shipping policies.
  • Allows customization and training of the chatbot using a PDF/TXT based knowledge base.
  • Real-time awareness of store product listings and delistings.
  • Supports over 95 languages, including English (EN), Spanish (ES), Chinese (ZH), French (FR), German (DE), Arabic (AR), Japanese (JA), and Russian (RU).

Cons

  • The advanced AI models may require significant computational resources.
  • Potential initial setup and training of the chatbot might be time-consuming.
  • May need continuous updates and corrections to maintain accuracy.
  • Could lead to reduced human customer service roles, impacting jobs.
  • Effectiveness relies on the quality of the knowledge base provided by the user.
  • High dependence on accurate and timely data for real-time store product listings.

Top Helpful Reviews

AromaPremium

Oct 07, 2025  on Shopify

After starting with 800 tokens, only 200 are left after 20 days.
It seems tokens are being consumed simply by the Assistant activating itself - even though no conversation took place. Something appears to be wrong with how tokens are counted. There were only two real customer conversations, with three questions and responses in total. Leaving just the branding visible - the AI badge - and turning off the “Callout” should be a solution, preventing token usage for automatic Assistant pop-ups (Widget settings - then Branding Settings - turning off “Callout”). The Assistant itself is a great feature, the AI responds well made by HeiChat, but these token consumption inconsistencies are discouraging and make continued use questionable. ---------- Edit: After further communication with the HeiChat team, they clarified the token mechanism and provided a solution. I decided to switch to another chatbot that also performs very well for my store. Additionally, one small suggestion from me: it would be helpful to include a very short guide for users on how to ask questions effectively (and which types of questions to avoid) - this could improve both token efficiency and overall user experience. Thank you HeiChat Team.

Smartpaw Pet Online Store

Oct 07, 2025  on Shopify

HeiChat makes customer service so much easier! The setup was quick, and the bot replies instantly with accurate information, although not perfect and still needs some correction on our end. It understands our store policies well and sounds friendly and natural. Great tool for saving time and improving customer experience. Highly recommend!

LittleRiverCustoms

Sep 29, 2025  on Shopify

App is great and works as it should. It has also picked up more info than i provided and helped multiple customers. We also had a technical request for lazy load support was quick to implement this.

AromaPremium

Sep 22, 2025  on Shopify

After starting with 800 tokens, only 200 are left after 20 days.
It seems tokens are being consumed simply by the Assistant activating itself - even though no conversation took place. Something appears to be wrong with how tokens are counted. There were only two real customer conversations, with three questions and responses in total. Leaving just the branding visible - the AI badge - and turning off the “Callout” should be a solution, preventing token usage for automatic Assistant pop-ups (Widget settings - then Branding Settings - turning off “Callout”). The Assistant itself is a great feature, the AI responds well made by HeiChat, but these token consumption inconsistencies are discouraging and make continued use questionable.

TITANWEAR

Sep 18, 2025  on Shopify

HeiChat has been a fantastic addition to my store! It’s super easy to install and integrates seamlessly with Shopify. The chat features make it simple to connect with customers in real time, which has definitely improved engagement and sales, Also love the mobile app wich lets you talk with customers from anywhere

NSO Gear

Sep 09, 2025  on Shopify

HeiChat has made a huge difference for our store. It’s easy to use, reliable, and really saves us time when responding to customers. The automations work perfectly, and the support team is always quick and helpful. Highly recommended for any store that wants to improve customer service.

RLO Tech

Sep 07, 2025  on Shopify

This is a great app and time saver. Stops the abuse of spammers and also genuinely helps my customers.

Coco flowerwall

Aug 18, 2025  on Shopify

After testing various live chat solutions on my e-commerce website, I can confidently say that I have finally found the right application: HeiChat. The integrated artificial intelligence is indeed very mature: it can accurately, contextually, and naturally respond to customer inquiries, significantly enhancing our user experience on my site. The setup process is quick and intuitive, making it easy for even those without advanced technical skills to complete. One very important advantage is that customer support is outstanding. They are always on standby, responsive, and ready to provide effective assistance when there are questions or customization needs. I highly recommend HeiChat to anyone looking for a truly AI-based, reliable, and professional customer support solution.

Arch Only

Aug 18, 2025  on Shopify

Thank you for Alex's support! Their support team is excellent, and the response efficiency is top-notch.

Melissa

Aug 12, 2025  on Shopify

After trying several AI chatbot platforms, we found that HeiChat truly stood out for its flexibility, reliability, and ease of use. At Melissa, we serve a unique mix of audiences—young girls, parents, and wholesale clients—so we needed a solution that could handle multiple languages, feel approachable, and still be precise and professional. HeiChat managed to tick all those boxes, and honestly, it made the whole process of customer support feel smoother and smarter from day one.

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