A great app with plenty of customisation available and the customer support is top notch. Particularly like the fact that it lets you know when Heichat has generated a sale! We are using it on two websites, very smooth implementation and configuration. Highly recommend!!

We've been using the HeiChat ChatGPT bot on our Shopify store for a few weeks now, and it's been a game-changer. The setup was quick and intuitive, and the AI assistant is surprisingly good at handling customer inquiries without human intervention. It understands questions, provides accurate answers, and significantly reduced our response time. Our team also appreciates the clean UI and the helpful analytics dashboard. Plus, customer support from the HeiChat team has been responsive and friendly — Dave and the team are great! Highly recommended if you’re looking to automate support and improve customer experience on Shopify.

We have been using this chatbot for a while now, and we must say it has been a very reliable tool for handling customer inquiries in our e-commerce business. At first, we were uncertain about its capabilities, as we worried it might provide incorrect or poorly phrased responses. However, we quickly realized that it effectively addresses relatively simple customer requests and questions. Essentially, we have found that most of the time, we didn't even need to reach out for additional help, as the chatbot handles inquiries efficiently. We highly recommend this chatbot to anyone looking for reliable assistance with their customer communications in e-commerce. It has truly streamlined our customer service process and improved our overall efficiency.

Great app, for us its been very useful, specially during the times when we dont have humans on customer service.My three stores have all installed Heichat.

We've been using this app for quite a while now, and it's been running smoothly from day one — we've never even needed to contact the support team because everything just works! At first, we were a bit hesitant, worried it might provide inaccurate information, but we've been pleasantly surprised by how precise and reliable it is. On the rare occasions when we did need to reach out, the team was incredibly responsive and provided immediate, effective solutions. That kind of support makes a real difference. We highly recommend this app to anyone looking for reliable assistance with their e-commerce platforms. It not only supports your operations — it practically sells on its own and helps generate real revenue.

Updated Review: I initially had a frustrating experience with the app, mainly because I couldn’t find a way to contact support. However, since then, they’ve added a support feature, and the team has been incredibly helpful in resolving the issue I faced. I have to say, they’re truly customer-focused and willing to go the extra mile to ensure users feel supported and satisfied with the app experience. Big thanks to the team — and especially to Alex for the detailed and attentive support! Former review: Giving one star because it is imposible to locate a way to contact with customer service. You really need to provide a solution for customers in need to contact either you, specially since we are paying a membership…

Sehr gute App! Leicht einzurichten und leicht zu verstehen. Unsere Kunden nutzen den ChatBot seit Tag 1 und der ChatBot geht gut mit den Anfragen um.

For me, the most useful thing is that I don't have to stay in front of the computer waiting for customer inquiries. Since I started installing and testing in October last year, I have completely let AI handle my customer service. Besides English, I have clients who speak Arabic and French, and HeiChat can handle them very well. 5-star recommendation.

Giving one star because it is imposible to locate a way to contact with customer service. You really need to provide a solution for customers in need to contact either you, specially since we are paying a membership…

Since installing Heichat, my customer service work has changed. I now only spend 5 minutes a day monitoring the chatbot's conversations with customers, and each chat is meticulously tagged, allowing me to focus only on the parts that matter to me. Recently, their AI can also automatically analyze tickets, which is great.

This app is truly amazing! Not only is the quality of the responses from the start exceptionally high, but the customer service is next level. Dave are quick to reply and efficient at fixing issues or adding suggested features. Sincerely, it’s one of the best apps we've tried in the Shopify App Store and we’ve tested a lot!

This is one of the best real AI chatbots I have found. Multiple AI model options and a very simple approach to training the models on your products, your store, and even the ability to easily add other documents to build out the knowledge base. Want to also offer live help or even just escalations? They have that too. Their service is also top notch. Quick to respond and they can really help you work through any issues.

Abbiamo iniziato a usare HeiChat per il nostro shop online per migliorare il supporto clienti. L’installazione è stata semplice e l’integrazione immediata. La chat risponde alle domande più frequenti in maniera pertinente, riducendo il carico sul team - Assolutamente consigliato!

Una excelente app para gestionar consultas en el chat y aumentar conversiones. Es intuitiva y fácil de usar desde el inicio, y con una pequeña configuración adicional de tus productos, funciona a la perfección. ¡Totalmente recomendada!

Customer service has been quick and resolved any issues that I have had. I havent had it long enough to see any pay off but right now I am running the free version and the features are amazing. Compares to apps that cost $50 a month! Would recommend to anyone who wants a ChatGPT4 bot on the site. Once you feed it the right info to inform it of your products it does an amazing job answering questions with logic even though you never specify the answer to that specific question. Love it!

This app is so far the best AI chat app I ever tried on Shopify. I think it resolved 70% of our customer inquiries. The manual input knowledge base helps to improve the other 30% for future inquiries. Highly recommended if you are running a small shop like me to save lots of time dealing with customers for similar Q&A.

An outstandingly efficient and enjoyable service! HeyChat is simply amazing. Not only is the solution extremely efficient, but it’s also incredibly easy to set up. Within just a few simple steps, everything is up and running seamlessly, delivering impressive results! What I loved most is how exciting the process is: every feature is thoughtfully designed to enhance user experience, and it’s genuinely enjoyable to see my automated interactions with customers evolve. A special shoutout to their super responsive and 100% solution-oriented customer support: they’re quick to reply, incredibly clear, and genuinely focused on finding the best solutions. This service truly deserves a 5-star rating. I highly recommend HeyChat to any Shopify merchant looking to boost customer engagement, save time, and stay ahead of the curve.

I have tried other Chatbot app (also powered by ChatGPT 4) for some time. Was not very happy about the old chatbot app, so I decided to switch to HeiChat. Good thing about HeiChat is that they have 3-day free trial. Therefore, I can tried to play around. The setup is easy. I was also quite happy about the way HeiChat is presented in the website. I've just used this app for less than 2 weeks, but quite satisfied with the answers and tones the chatbot provided. Support Dave is very helpful too. I will continue to use this app, and recommend to anyone who is seeking for AI-powered bot.

I've been using the ChatGPT app for a while and wanted to share my experience. Unlike most auto-answer apps, ChatGPT actually learns about my shop's products, style, and industry, providing responses tailored to my business. This is especially helpful for international customers dealing with time differences. I even uploaded my blogs to train it, and it now answers customer questions by referencing my blog content—explaining how the products work directly from my materials. Overall, it's a fantastic tool to enhance sales and support when I'm not available!

We deal directly with the owner, who listens carefully to customer concerns. The only issue for now is that the app is currently only functional in our primary market – it’s not yet available in other markets (countries). We're hopeful this can be addressed by February/March 2025. For this reason, we're giving a provisional 4-star rating, which we’ll gladly adjust once the expansion is in place.