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Customer reviews: HeiChat: ChatGPT Sales Chatbot

Develop by heicarbook

Reviews (72)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed strong satisfaction with "HeiChat: ChatGPT Sales Chatbot". Many appreciate its efficient customer interaction, ease of setup, and robust feature set, which they find comparable to more expensive alternatives. Users have also praised the responsive customer support, particularly highlighting their positive experiences with the support team. The app is widely recommended for its efficient handling of customer inquiries and potential to improve sales and customer engagement.

Key Strengths

  • Efficient in handling a large percentage of customer inquiries.
  • User-friendly setup process and interface.
  • Customizable and quickly learns about specific products and store policies.
  • Comprehensive features available in the free version.
  • Strong customer support with helpful and responsive staff.
  • Multilingual capabilities and ability to customize chatbot responses.
  • Affordable pricing plans compared to similar tools in the market.
  • Integration with mobile apps for real-time notifications.

Common Concerns

  • Limited to primary markets, with expansion plans anticipated.
  • Occasional issues with the chatbot forgetting learned information.
  • Initial free product learning limit, though developers are responsive in removing this cap.

Final Thoughts

"HeiChat: ChatGPT Sales Chatbot" is well-received by users for its ability to streamline and enhance customer service operations. It is noted for being cost-effective and highly customizable, making it a suitable choice for small to medium-sized businesses looking to improve customer engagement. Its proactive support team further enhances the app's reputation, suggesting that it is a valuable tool for improving online store operations.

Charm & Soul

May 14, 2025  on Shopify

Great add on to your store, this chat will save you a lot of time to replay to all the emails you have. Fast response time from customer support. Highly recommended!

Decore Style

May 08, 2025  on Shopify

Zendesk wants $80k to do the same thing this app does at a fraction of the cost. Not to mention when compared to other AI services like Hubspot and rep.Ai we see more cohesive responses with heichat not to mention it does a great job of using all parts of the site for it's knowledge base. As of now this app is what we need and we are happy with the preliminary results.

Koppelbutiken.se

May 08, 2025  on Shopify

Mycket bra kundsupport verktyg. Går att ändra mycket för att få det precis som man vill. Lätt att ställa in!

KairosCo

Apr 26, 2025  on Shopify

Heichat AIは私たちのビジネスにとって素晴らしい追加となりました。非常に反応が良く、自然で人間らしい話し方をし、お客様への商品推薦も素晴らしい仕事をしています。ボットのトレーニングも驚くほど簡単で、カスタマーサポートチームも非常に親切でした。強くお勧めします!

Little Chic

Apr 25, 2025  on Shopify

Es como tener un empleado eficiente de Servicio al Cliente adicional sin todos los gatos que implica. Absorbe toda la información de la página para conversar y asesorar a los visitantes, y siempre se pude alimentar con más información para que corrija o amplíe su conocimiento

CannyCo Europe

Apr 22, 2025  on Shopify

A great app with plenty of customisation available and the customer support is top notch. Particularly like the fact that it lets you know when Heichat has generated a sale! We are using it on two websites, very smooth implementation and configuration. Highly recommend!!

MiniSplits4Less

Apr 17, 2025  on Shopify

We've been using the HeiChat ChatGPT bot on our Shopify store for a few weeks now, and it's been a game-changer. The setup was quick and intuitive, and the AI assistant is surprisingly good at handling customer inquiries without human intervention. It understands questions, provides accurate answers, and significantly reduced our response time. Our team also appreciates the clean UI and the helpful analytics dashboard. Plus, customer support from the HeiChat team has been responsive and friendly — Dave and the team are great! Highly recommended if you’re looking to automate support and improve customer experience on Shopify.

Auroxhealth

Apr 16, 2025  on Shopify

We have been using this chatbot for a while now, and we must say it has been a very reliable tool for handling customer inquiries in our e-commerce business. At first, we were uncertain about its capabilities, as we worried it might provide incorrect or poorly phrased responses. However, we quickly realized that it effectively addresses relatively simple customer requests and questions. Essentially, we have found that most of the time, we didn't even need to reach out for additional help, as the chatbot handles inquiries efficiently. We highly recommend this chatbot to anyone looking for reliable assistance with their customer communications in e-commerce. It has truly streamlined our customer service process and improved our overall efficiency.

luna bloom

Apr 14, 2025  on Shopify

Great app, for us its been very useful, specially during the times when we dont have humans on customer service.My three stores have all installed Heichat.

La Florentina Soaps

Apr 07, 2025  on Shopify

We've been using this app for quite a while now, and it's been running smoothly from day one — we've never even needed to contact the support team because everything just works! At first, we were a bit hesitant, worried it might provide inaccurate information, but we've been pleasantly surprised by how precise and reliable it is. On the rare occasions when we did need to reach out, the team was incredibly responsive and provided immediate, effective solutions. That kind of support makes a real difference. We highly recommend this app to anyone looking for reliable assistance with their e-commerce platforms. It not only supports your operations — it practically sells on its own and helps generate real revenue.

Mr Resin

Mar 27, 2025  on Shopify

Updated Review: I initially had a frustrating experience with the app, mainly because I couldn’t find a way to contact support. However, since then, they’ve added a support feature, and the team has been incredibly helpful in resolving the issue I faced. I have to say, they’re truly customer-focused and willing to go the extra mile to ensure users feel supported and satisfied with the app experience. Big thanks to the team — and especially to Alex for the detailed and attentive support! Former review: Giving one star because it is imposible to locate a way to contact with customer service. You really need to provide a solution for customers in need to contact either you, specially since we are paying a membership…

WAILAND BETTWAREN

Mar 13, 2025  on Shopify

Sehr gute App! Leicht einzurichten und leicht zu verstehen. Unsere Kunden nutzen den ChatBot seit Tag 1 und der ChatBot geht gut mit den Anfragen um.

MCCTV SECURITY

Mar 12, 2025  on Shopify

For me, the most useful thing is that I don't have to stay in front of the computer waiting for customer inquiries. Since I started installing and testing in October last year, I have completely let AI handle my customer service. Besides English, I have clients who speak Arabic and French, and HeiChat can handle them very well. 5-star recommendation.

Mr Resin

Mar 12, 2025  on Shopify

Giving one star because it is imposible to locate a way to contact with customer service. You really need to provide a solution for customers in need to contact either you, specially since we are paying a membership…

Kronic Shop

Mar 08, 2025  on Shopify

Since installing Heichat, my customer service work has changed. I now only spend 5 minutes a day monitoring the chatbot's conversations with customers, and each chat is meticulously tagged, allowing me to focus only on the parts that matter to me. Recently, their AI can also automatically analyze tickets, which is great.

Refinesecret.com

Mar 07, 2025  on Shopify

This app is truly amazing! Not only is the quality of the responses from the start exceptionally high, but the customer service is next level. Dave are quick to reply and efficient at fixing issues or adding suggested features. Sincerely, it’s one of the best apps we've tried in the Shopify App Store and we’ve tested a lot!

Bleacher Brigade

Mar 03, 2025  on Shopify

This is one of the best real AI chatbots I have found. Multiple AI model options and a very simple approach to training the models on your products, your store, and even the ability to easily add other documents to build out the knowledge base. Want to also offer live help or even just escalations? They have that too. Their service is also top notch. Quick to respond and they can really help you work through any issues.

Joyful Jellies

Feb 28, 2025  on Shopify

Abbiamo iniziato a usare HeiChat per il nostro shop online per migliorare il supporto clienti. L’installazione è stata semplice e l’integrazione immediata. La chat risponde alle domande più frequenti in maniera pertinente, riducendo il carico sul team - Assolutamente consigliato!

Fenty Bae

Feb 23, 2025  on Shopify

Una excelente app para gestionar consultas en el chat y aumentar conversiones. Es intuitiva y fácil de usar desde el inicio, y con una pequeña configuración adicional de tus productos, funciona a la perfección. ¡Totalmente recomendada!

Ghost Sim Racing

Jan 24, 2025  on Shopify

Customer service has been quick and resolved any issues that I have had. I havent had it long enough to see any pay off but right now I am running the free version and the features are amazing. Compares to apps that cost $50 a month! Would recommend to anyone who wants a ChatGPT4 bot on the site. Once you feed it the right info to inform it of your products it does an amazing job answering questions with logic even though you never specify the answer to that specific question. Love it!

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