Shopify Customer service apps 2026

WDT FAQs and | Help Center

$2.99 / Month

Beautiful FAQ page, support page & product FAQs and more.. Show more

The WDT FAQs & Help Center app is a dynamic tool designed to enhance your store's online presence with modern FAQ pages and engaging video galleries. Tailored from a user-first perspective, this app allows for easy management and customization of colors and themes, aligning seamlessly with your store's brand and style. It supports both YouTube and Vimeo for video galleries, ensuring versatility in your multimedia displays. The app also accommodates multiple FAQs and video galleries on a single page, offering a comprehensive solution for content organization. Additionally, it features a Customer Service Popup Widget that elevates customer support, making it more accessible and efficient. Should you encounter any setup challenges, our dedicated support team is readily available to assist you, ensuring a smooth user experience.

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Youtube/vimeo support

Popup widget

Modern faq pages

Video galleries

Customizable color theme

Multiple faqs

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Synibox for Customer Services

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"Streamline customer support with real-time data and multi-language services." Show more

Synibox for Customer Services is a cutting-edge application designed to transform your customer support operations with seamless integration to your support email and Shopify store. By leveraging real-time data from product sheets, ongoing promotions, and customer order information, Synibox delivers precise and pertinent responses to inquiries. It enhances customer service by automatically tracking parcels through major carriers like DHL and UPS, reducing the need for manual intervention. With the ability to automate up to 90% of email responses, Synibox processes up to 180 queries per hour efficiently and operates around the clock, ensuring your business is always responsive. Furthermore, it supports communication in over 10 languages, catering to a global client base effortlessly. Stay tuned for upcoming features such as Synibox Live Chat and social media interaction management, which promise to expand its capabilities even further.

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Multi-language support

Email automation

Parcel tracking

Real-time data

24/7 operation

Direct store connection

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BIK Instagram, Whatsapp, Email

9.1

130 Reviews

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Create intelligent segments to target customers Show more

BIK is a powerful communication tool designed to enhance revenue-generating processes for Shopify store owners by facilitating two-way communication through platforms like WhatsApp, Instagram, and Email. It empowers merchants to create personalized customer journeys that boost metrics such as Average Order Value (AOV), conversion rates, and purchase frequency through strategic messaging. By addressing key touchpoints like abandoned cart recovery and upsell opportunities, BIK ensures higher recovery and conversion rates. With a dedicated growth strategy manager, users can explore and implement over 30 revenue-generating flows to optimize their marketing efforts. Additionally, the app integrates marketing campaigns and automations via WhatsApp, Instagram, Email, and SMS, and supports a comprehensive customer service suite for seamless communication across multiple channels. BIK's innovative approach enables retailers to stay connected with their customers throughout various stages of their shopping experience, fostering increased engagement and loyalty.

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Abandoned cart recovery

Upsell and cross-sell

Welcome messages

Intelligent segments

Conversational messaging

Event triggers

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QuickChat: WhatsApp Button

(2/5)

1 Reviews

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Connect directly with customers on WhatsApp. Show more

QuickChat: WhatsApp Button is a seamless app designed to revolutionize your customer service experience. By integrating a WhatsApp Chat Button into your store, you can connect with customers on WhatsApp instantly, eliminating the delays of traditional communication methods like email. The app facilitates real-time interactions, allowing you to provide prompt support, address queries, and expedite deal closures. Its setup is quick and hassle-free, ensuring you can focus on engaging with your customers without worrying about complicated installations. The app boasts a neat and simple design that blends effortlessly with all major website themes, maintaining your site's aesthetic appeal while enhancing functionality. With QuickChat, you can streamline communication and elevate customer satisfaction to new heights.

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Quick setup

Real-time support

Simple design

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tolk.ai | Chatbot intelligent

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Répondez à vos clients 24/7, améliorez vos ventes grâce à l'IA Show more

Tolk.ai est une application de chatbot intelligent qui vise à améliorer l'expérience client en fournissant des réponses instantanées, 24/7, à partir de n'importe quel canal de communication. Grâce à son IA conversationnelle avancée, le chatbot comprend les demandes des clients et choisit les parcours de résolution les plus adaptés. Que ce soit via des réponses directes, des conversations enrichies, une escalade vers un agent humain, ou l'ouverture d'un ticket, l'application est conçue pour offrir une flexibilité maximale aux utilisateurs. Tolk.ai vous permet de concevoir des parcours personnalisés tandis que le chatbot gère leur mise en œuvre, garantissant ainsi une interaction fluide et efficace. En intégrant des fonctionnalités de triage intelligentes, l'application optimise également le cheminement des requêtes. C'est une solution robuste pour les entreprises cherchant à améliorer leurs services client avec une technologie moderne et réactive.

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24/7 support

Instant response

Any channel

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ResponseCX

$170-$350 / Month

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Autonomously reply to your customer service tickets Show more

ReSponse AI is a cutting-edge app designed to revolutionize customer service operations through automation. Powered by OpenAI's GPT-4, this app enables seamless integration with your existing systems to automatically address customer inquiries by pulling from your team's knowledge base, CSV files, FAQs, and other data sources, including Shopify Order data. ReSponse enhances efficiency by leveraging Generative Question-Answering (GQA) technology, automatically responding to chat, email, and DMs. It is also compatible with Gorgias Chat, facilitating real-time, auto-responses to customer requests. With the capability to update and customize responses based on your company's tone and knowledge base, ReSponse represents a significant advancement in customer experience management. Experience the power of autonomous operations and streamline your customer service processes like never before with ReSponse AI.

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Automated responses

Multi-channel support

Knowledge base integration

Gorgias integration

Generative qa

Update answers

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Brandwise: AI Customer Service

$49-$269 / Month

8.2

1 Reviews

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AI-driven helpdesk for seamless customer service & social media management. Show more

Brandwise: AI Customer Service is a comprehensive helpdesk solution designed to enhance customer service through the power of artificial intelligence. This app leverages advanced AI to automatically resolve customer service tickets, ensuring swift and precise responses that reflect accurate brand information. It actively moderates social media interactions by hiding negative comments on ads and proactively responding to comments and direct messages across platforms like Instagram, Facebook, and TikTok. Brandwise centralizes customer communication in a unified inbox, integrating email and live chat for streamlined interaction management. With easy access to order and shipping details and the ability to process refunds directly from your inbox, it simplifies administrative tasks. The app also features in-depth analytics, providing insights for both individual team members and the entire organization, aiming to save time, enhance customer satisfaction, and empower teams to deliver superior service. Whether you’re looking to boost efficiency or improve brand reputation, Brandwise equips your team with the tools needed to win more customers and streamline operations.

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In-depth analytics

Automatic ticket resolution

Unified inbox management

Ai comment moderation

Order and shipping access

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Text Global

$24.95-$119.95 / Month

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Direct messaging made easy Show more

Text Global is a powerful app designed for UK-based online retailers looking to boost their sales and enhance customer service through automated SMS campaigns. By integrating seamlessly with Shopify, it allows businesses to effortlessly synchronize customer data, eliminating time-consuming manual processes. Retailers can create automated SMS triggers for various scenarios, such as order confirmations, fulfillment notifications, abandoned checkout reminders, and new customer welcomes, all contributing to stronger customer relationships. The app also offers a multi-channel Enterprise Platform for executing ad hoc bulk marketing campaigns, ensuring flexibility and scalability. Text Global is committed to simplifying marketing and service efforts, enabling businesses to focus on growth. Whether the goal is to increase sales or improve customer engagement, Text Global offers the tools to make it happen efficiently.

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Bulk marketing campaigns

Order confirmation updates

Automated sms triggers

Shopify data sync

Order fulfillment alerts

Checkout abandonment alerts

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HelpZenith - Ticket & HelpDesk

$10-$299 / Month

(1/5)

1 Reviews

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Efficiently elevate customer satisfaction with HelpZenith. Show more

HelpZenith ‑ Ticket & HelpDesk is a robust customer support solution designed to enhance service delivery and streamline ticket management. This versatile app allows businesses to transform incoming emails into tickets, consolidating them within a centralized system for efficient handling. With HelpZenith, access detailed reports that offer valuable insights into support activities, aiding in continuous improvement and strategic decision-making. The app also features workflow automation, facilitating the automatic assignment, categorization, and response to queries, thereby optimizing operational efficiency. Users are empowered with a seamless customer portal enabling them to independently create, manage, and track their support tickets. HelpZenith revolutionizes customer support by simplifying complexities and boosting satisfaction levels, fostering a more responsive and effective support experience. Embrace this all-in-one solution to embark on a transformative support journey that elevates your business’s reputation for exceptional service.

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Workflow automation

Customer portal

Ticket management

Detailed reports

Email-to-ticket

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SupportGPT - Email Support AI

AI-Powered Email Support for E-commerce Success Show more

SupportGPT - Email Support AI is an innovative app designed to enhance your customer service experience by seamlessly managing all incoming queries. Once integrated with your store, it leverages the power of GPT-4o to categorize and enable automated responses, effectively streamlining your workflow. Users can effortlessly review and send responses, with the added ability to customize them to align with their brand's voice and address a range of issues such as shipping, refunds, product details, and promotions. This tool not only improves response time but also boosts customer satisfaction by reducing workload and minimizing employee expenses. SupportGPT empowers you to prioritize impactful tickets, ensuring critical queries are addressed swiftly. Experience a significant enhancement in efficiency and customer interactions with this AI-driven solution.

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Automated responses

Reduced workload

Categorized tickets

Customizable replies

Improved response time

Nod Chat: Personalized AI Bot

$8-$50 / Month

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Auto Customer Service with AI-driven Chatbot and Live Chat Show more

Nod Chat: AI Driven Chatbot is your go-to app for elevating customer service through cutting-edge AI technology. Designed to empower merchants, this chatbot redefines customer interactions by providing instant and accurate responses around the clock. By simulating human-like conversations, Nod Chat offers a natural and seamless communication experience that boosts efficiency and satisfaction. The AI model is fully customizable, allowing businesses to train it according to specific needs for better adaptability. Say goodbye to overwhelming customer queries as the app handles them with knowledgeable support, enhancing the overall customer experience. Start transforming your service today with Nod Chat and stay ahead in customer satisfaction.

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Human-like interactions

24/7 instant responses

Customizable ai training

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Maisie AI Chatbots & Live Chat

$29-$109 / Month

8

8 Reviews

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Cut support tickets by automating answers to customer queries Show more

Maisie AI Chatbots & Live Chat is an innovative app designed to enhance sales and customer service experiences. Harnessing AI-powered chat automation, Maisie engages customers 24/7 throughout their buying journey, providing personalized product recommendations that boost conversion rates and average order values. The app automates responses to frequent customer queries, significantly reducing support tickets and freeing up valuable time for your team. With its conversational email and SMS list-building capabilities, Maisie accelerates your marketing efforts, integrating seamlessly with platforms like Klaviyo. It includes real-time order status tracking and AI-powered FAQ response automation, ensuring customer inquiries are addressed promptly. Maisie also offers seamless transitions to live chat, empowering your customer service team to step in when needed. With 18 pre-built, customizable Shopify-specific conversation templates, setting up Maisie is both quick and efficient.

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Real-time order tracking

Product recommendations

Customizable triggers

Chat automation

Faq automation

Live chat handover

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Juphy: AI Chatbot & ChatGPT

$19-$99 / Month

7.7

39 Reviews

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24/7 AI Chatbot for after-hours sales and support Show more

Juphy: ChatGPT Sales Chatbot is a cutting-edge tool designed to revolutionize customer interactions on your Shopify store. Powered by advanced AI, this chatbot guides visitors from their first interaction all the way to purchase, offering personalized product recommendations and detailed responses to inquiries about materials, ingredients, and more. Beyond assisting in sales, Juphy ensures exceptional customer service, managing common concerns like returns and refunds with ease, even during off-hours. With a seamless one-click setup, there's no need for technical expertise, as the chatbot automatically syncs with your Shopify catalog and FAQs. Tailor the chatbot's appearance to match your brand's identity, and fine-tune its responses through frequent testing before going live. Juphy transforms casual browsers into loyal customers, enhancing user satisfaction and streamlining the shopping experience.

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Customizable branding

Personalized recommendations

Automatic catalog sync

24/7 sales support

Detailed product answers

Return/refund assistance

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Sherpa

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Unleash AI for exceptional customer service. Show more

Sherpa is a cutting-edge app designed to transform your customer service experience with the imPowered CS ChatBot. This AI-powered solution offers instant, personalized support by efficiently reading and interpreting your store's information, encompassing everything from order details to store policies and product specifics. Available round-the-clock, Sherpa ensures your business is always there to provide quick and accurate responses to customer questions. By leveraging customer needs and purchase history, Sherpa creates personalized interactions, enhancing customer satisfaction and fostering brand loyalty. With its reliable and consistent presence, the app helps reduce disputes, negative reviews, and refund requests. Never miss a customer inquiry again with Sherpa’s tireless support, ensuring you build strong, lasting connections with your clientele.

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Personalized interactions

24/7 availability

Dispute reduction

Instant support

Accurate answers

Store data integration

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Kedra Live Chat & AI Chatbot

$9.99-$39.99 / Month

8.2

20 Reviews

Build premium customer experience with AI-Driven Live Chat Show more

Kedra Live Chat & AI Chatbot is a powerful tool designed to enhance customer engagement for your Shopify store. Seamlessly integrating a live chat and AI chatbot widget, Kedra Chat enables direct communication with customers through your Shopify admin panel. The app allows you to customize the widget’s design to align perfectly with your brand, ensuring a cohesive shopping experience. Gain crucial insights through detailed chat analytics, including customer location and device type, to better understand your audience. The AI bot assists in recommending products and guiding users through your store, effectively boosting sales and customer satisfaction. Additionally, Kedra Chat supports multi-language AI Bot responses and offers various contact methods such as WhatsApp, Messenger, Instagram, Email, and Phone call. This all-in-one solution empowers you to deliver exceptional customer service and elevate your store's connectivity.

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Real-time messaging

Ai chatbot integration

Customer behavior tracking

BlissScale support widgets

$4.99-$24.99 / Month

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Seamless WhatsApp and Telegram widgets for your store. Show more

BlissScale Support Widgets offer a transformative customer service experience for e-commerce businesses. The app integrates seamlessly with WhatsApp and Telegram, providing a direct line of communication that's both intuitive and robust. With a straightforward installation process and user-friendly design, these widgets are versatile enough to handle unlimited traffic. Customize your support appearance using a variety of unique widget designs that maintain responsive aesthetics on any device. The app supports multiple profiles, letting you manage different social media and messaging platforms from one central location. You can also enhance your customer service efficiency by scheduling availability to clearly show online support across your communication channels. Furthermore, BlissScale allows for customizable links, letting you include social media, email, phone numbers, and pre-filled messages, streamlining the user experience and interaction with your brand.

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Customizable designs

Responsive layout

Multiple profiles

Scheduling supported

Pre-filled messages

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Prime FAQ And Help Center

1 Reviews

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Prime FAQ & HelpCenter - Streamline Customer Support Show more

Prime FAQ And Help Center is an intuitive app designed to streamline customer service by providing a comprehensive support experience. This all-in-one tool seamlessly integrates FAQs, order tracking, and multiple contact options, including WhatsApp live chat and social channels, into a single, user-friendly widget. Businesses can enhance customer satisfaction by offering quick, automated responses to common queries, minimizing response times, and cutting down on customer service costs. In addition to improving efficiency, the app also contributes to enhancing store credibility and SEO ranking through its dedicated FAQ page. Installation is hassle-free, with a no-coding, one-click setup, allowing instant deployment. Users can utilize prebuilt FAQs or customize them, while the built-in contact form with Captcha ensures organized and secure customer inquiries. By choosing Prime FAQ And Help Center, you can fully upgrade your store’s customer support infrastructure and elevate the overall shopping experience.

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Order tracking

Prebuilt faqs

Contact form

Whatsapp chat

Social channels

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SB: Helpdesk, Live Chat & FAQs

$5.99-$49.99 / Month

7.6

327 Reviews

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Quickly build a help center & product FAQs w/ ChatGPT FAQs app Show more

Helpcenter: AI FAQ Page is an intuitive customer service app designed specifically for e-commerce businesses. It simplifies the creation of comprehensive FAQ pages with its easy-to-use FAQ builder, allowing businesses to save valuable customer support resources. By integrating ChatGPT, the app automatically generates FAQs, streamlining support processes even further. Enhance customer interactions with built-in live chat and a robust support ticketing system to manage inquiries from various channels efficiently. Display product-specific FAQs directly on product pages to boost sales and conversion rates. Leverage AI-powered FAQ translations to reach a global audience effortlessly. With 24/7 live chat support, Helpcenter ensures that users receive assistance whenever they need it.

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Chatgpt integration

Live chat support

Ai faq builder

Product page faqs

Support ticketing system

Multilingual faqs

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ARCS Support Ticketing System

$2.99-$15.99 / Month

(1/5)

1 Reviews

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Easy and Reliable Support System Show more

The ARCS Support Ticketing System is a user-friendly and scalable application designed to enhance customer support and streamline communication management for stores. By enabling customers to initiate support tickets, the app allows store owners and managers to efficiently review, address, and resolve customer inquiries, issues, and feedback from a centralized platform. With the flexibility to toggle ticketing capabilities for customers, store managers can personalize the support experience. The system also offers features to customize the content displayed on the support page, ensuring alignment with brand communication. Moreover, it provides a reliable way to track ticket status, keeping both customers and staff informed throughout the resolution process. This comprehensive solution enhances customer service operations, ensuring timely and effective responses to customer needs.

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Initiate support tickets

Review customer inquiries

Respond to issues

Manage communication

Track ticket status

Customize support page

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Koda Chat ‑ AI Chatbot

$30-$90 / Month

8.2

1 Reviews

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AI Shop Assistant: 24/7 customer service for Shopify, automating support seamlessly. Show more

Koda Chat ‑ AI Shop Assistant revolutionizes customer service for Shopify store owners, providing an efficient and automated solution to handle inquiries. This AI-driven chatbot is capable of managing common questions, tracking orders, and making personalized product recommendations, eliminating the need for a large customer support team. By learning a store's products and policies, it delivers instant assistance and ensures customer engagement around the clock, allowing merchants to focus on other aspects of their business growth. Powered by ChatGPT, Koda Chat offers human-like interactions and accurate responses, enhancing the shopping experience. Its seamless integration with Shopify ensures that it works flawlessly with product catalogs and store pages. Additionally, the AI assistant supports multiple languages through real-time translation, making it an invaluable tool for global sales.

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Seamless integration

Product recommendations

Ai-powered chatbot

Order tracking

Multi-language translation

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Shopify Customer service apps

Related Categories

Price

Based on reviews

Showing 60 to 80 of 79 Apps

WDT FAQs and | Help Center

Synibox for Customer Services

BIK Instagram, Whatsapp, Email

QuickChat: WhatsApp Button

tolk.ai | Chatbot intelligent

ResponseCX

Brandwise: AI Customer Service

Text Global

HelpZenith - Ticket & HelpDesk

SupportGPT - Email Support AI

Nod Chat: Personalized AI Bot

Maisie AI Chatbots & Live Chat

Juphy: AI Chatbot & ChatGPT

Sherpa

Kedra Live Chat & AI Chatbot

BlissScale support widgets

Prime FAQ And Help Center

SB: Helpdesk, Live Chat & FAQs

ARCS Support Ticketing System

Koda Chat ‑ AI Chatbot