Shopify Customer service apps 2025

Onepilot

Boost agents' productivity by providing the orders' details Show more

Onepilot is a versatile Shopify application designed to streamline customer care outsourcing with simplicity and flexibility. It ensures a 100% human-driven, instant, and round-the-clock response to customer inquiries. By integrating Onepilot with Shopify, customer service agents gain direct access to order information and statuses via the Ticket Center, enhancing their ability to efficiently manage and resolve tickets. This application centralizes ticketing by allowing the resolution of tickets from all tools in one place. Additionally, Onepilot consolidates back-office, payment, and supplementary tools, providing a comprehensive resource hub for agents. To further empower agents, Onepilot offers access to knowledge bases and training courses, equipping them with the knowledge needed to provide exceptional customer support.

Show less

24/7 support

Order details retrieval

Ticket processing integration

Unified ticket center

Access knowledge bases

Install App

HubSpot

$1300-$4300 / Month

8.2

1 Reviews

Claim Offer

Sync store data and run powerful sales and marketing campaigns Show more

HubSpot for Shopify is a powerful integration tool that merges your Shopify online store data with HubSpot’s Smart CRM, marketing automation, and customer service platforms. This seamless connection allows you to transform your store data into valuable sales and marketing insights, providing a comprehensive view of each customer. With HubSpot, you can effortlessly sync Shopify customers, products, and orders, enabling the creation of targeted audience segments and automated marketing campaigns. The app also offers out-of-the-box reports to help you track and optimize your store’s performance. By segmenting your data, personalizing interactions, and automating processes, HubSpot for Shopify enhances your ability to understand and engage with your customers effectively. This integration ensures that your sales and marketing strategies are data-driven, personalized, and efficient.

Show less

Generate reports

Automate campaigns

Sync store data

Segment customers

Create audience segments

Install App

24/7 AI Phone Customer Support

$39-$99 / Month

Claim Offer

VINSI AI: Provide 24/7 Customer Service for Your Store with AI Show more

AI CX PHONE AGENT VINSI is an innovative app designed for Shopify store owners, streamlining the process of delivering exceptional 24/7 customer service without the need to hire additional staff. By installing this app, store owners receive a custom phone number dedicated to customer service, allowing their customers to easily reach out for assistance. VINSI efficiently handles a variety of customer needs, including order placement, status updates, shipment tracking, inventory confirmation, and answering frequently asked questions. The AI phone agent provides real-time responses, ensuring inquiries are addressed promptly and accurately. With comprehensive call logs, recordings, and analytics, store owners can gain valuable insights into customer interactions. Furthermore, the app is capable of scaling seamlessly to accommodate businesses of any size, offering unlimited call handling capabilities to support growth.

Show less

Ai-powered responses

Shipment tracking

Order status updates

Faq handling

24/7 phone service

Custom phone number

Install App

Qpien ‑ Helpdesk & Live Chat

$24-$84 / Month

Claim Offer

All-In-One Customer Service, Helpdesk, Live Chat & WhatsApp Show more

Qpien - Helpdesk & Live Chat is an omni-channel customer support platform designed specifically for e-commerce stores, particularly those on Shopify. By consolidating all customer service channels into one seamless interface, it empowers support teams to efficiently manage interactions across live chat, WhatsApp, Facebook, and Instagram. This integration not only enhances the customer experience but also boosts efficiency, ultimately leading to increased sales and conversions. The platform's user-friendly design allows for easy access to product, customer, and order information without having to leave the Qpien panel. Setting up Qpien with your Shopify store is quick, taking less than a minute, ensuring businesses can hit the ground running. Overall, Qpien helps avoid lost sales by ensuring no customer conversation is missed, saving both time and money for e-commerce businesses.

Show less

Quick shopify integration

Centralized management

Live chat integration

Boost sales

Omni-channel support

Whatsapp support

Install App

Instadesk‑Live Chat&AI Chatbot

Claim Offer

Premium live chat service via AI chatbots & smart workbench Show more

Instadesk-Live Chat & AI Chatbot is a comprehensive Shopify customer service app designed for global e-commerce businesses. It offers a multimedia, end-to-end solution that integrates seamlessly with the Shopify platform, enhancing customer interactions and expediting case resolutions. The app features AI-driven chatbots that provide 24/7/365 service, ensuring efficient handling of inquiries, even during peak sales periods. Instadesk supports omni-channel communication, including platforms like Phone, SMS, Meta, Instagram, WhatsApp, Line, and Email, catering to diverse customer preferences. Its AI automation capabilities handle complex business sessions and FAQs, while recommending messages and actions tailored to user preferences. With multilingual support, Instadesk bridges language gaps to serve a worldwide audience and employs data analytics for insights that optimize services and boost sales.

Show less

Multilingual support

Customization options

Omni-channel support

Data analytics

Ai-driven automation

Install App

WildGoose Live Chat

Claim Offer

One platform covers multiple channels of communication Show more

WildGoose Live Chat is an innovative customer service tool designed for global businesses, offering seamless communication across various channels such as websites, Email, Facebook, Instagram, Telegram, and Line. This versatile platform is ideal for e-commerce and any real-time online communication needs, efficiently consolidating interactions in one place. By enhancing manual efficiency and boosting customer satisfaction, WildGoose Live Chat helps increase conversion and repurchase rates. It comes equipped with features like automatic translation, making it easier to bridge language barriers and serve a diverse clientele. The platform also offers insightful data analytics, providing key metrics on agent workloads and service quality to help improve performance. With streamlined agent collaboration, WildGoose Live Chat empowers businesses to drive growth and cultivate private domain traffic effectively.

Show less

Automatic translation

Data statistics

Multi-channel live chat

Efficient agent collaboration

Install App

OnChat

Claim Offer

Artificial Intelligence-based Virtual Assistant Show more

OnChat is an innovative AI chatbot creation platform designed to help you effortlessly build your own virtual assistant. By training the chatbot with content from your website or other textual materials, you can ensure that it understands and accurately responds to inquiries from your site visitors. This automation not only provides quick, consistent, and reliable answers but also enhances the efficiency of customer service by minimizing the need for manual interaction. Furthermore, OnChat enables 24/7 availability, ensuring that your audience receives support anytime, day or night. Its ability to conduct human-like conversations creates a seamless and engaging user experience, fostering improved customer satisfaction. With OnChat, you can transform your website into an interactive, responsive, and customer-friendly platform.

Show less

Automated responses

24/7 availability

Improved efficiency

Human-like conversations

Easy chatbot creation

Install App

SB: Help Center, FAQ Page Tabs

$5.99-$49.99 / Month

7.3

1,337 Reviews

Claim Offer

Quickly build a help center & product FAQs w/ ChatGPT FAQs app Show more

Helpcenter: AI FAQ Page is an intuitive customer service app designed specifically for e-commerce businesses. It simplifies the creation of comprehensive FAQ pages with its easy-to-use FAQ builder, allowing businesses to save valuable customer support resources. By integrating ChatGPT, the app automatically generates FAQs, streamlining support processes even further. Enhance customer interactions with built-in live chat and a robust support ticketing system to manage inquiries from various channels efficiently. Display product-specific FAQs directly on product pages to boost sales and conversion rates. Leverage AI-powered FAQ translations to reach a global audience effortlessly. With 24/7 live chat support, Helpcenter ensures that users receive assistance whenever they need it.

Show less

Chatgpt integration

Live chat support

Ai faq builder

Product page faqs

Support ticketing system

Multilingual faqs

Install App

3Dsellers ‑ CRM & Helpdesk

$25-$199 / Month

9.1

2 Reviews

Claim Offer

Helpdesk, Customer Service, Customer Support, Ticket, Feedback Show more

3Dsellers - CRM & Helpdesk is a comprehensive solution designed to streamline the operations of online sellers by integrating seamlessly with popular eCommerce platforms like Shopify, Amazon, and eBay. With more than a decade of experience, the app has empowered thousands of businesses to expand their reach and improve efficiency. Its robust suite of tools includes a centralized eCommerce Helpdesk that consolidates customer support, an order management system for efficient transaction handling, and automated feedback as well as product review requests to enhance customer engagement. The app's features also boast functionalities such as email templates for quicker responses, auto-responders to automate workflow, and auto messages for maintaining customer communication. Additionally, 3Dsellers offers automated feedback reminders and alerts to facilitate positive customer reviews. By using 3Dsellers, business owners can concentrate on scaling their enterprises while the app takes care of operational complexities.

Show less

Centralized helpdesk

Email templates

Auto responder

Auto messages

Automated feedback

Install App

Zendesk

$55-$150 / Month

(3/5)

161 Reviews

Claim Offer

Omnichannel customer service and engagement platform Show more

Zendesk is a comprehensive customer service and engagement software designed to enhance interactions between businesses and their customers. It offers a suite of tools that facilitate communication, streamline support processes, and improve customer satisfaction. With Zendesk, companies can manage and respond to inquiries efficiently through email, chat, phone, or social media. The app provides a range of customization options, enabling businesses to tailor their support operations to better meet their specific needs. Its robust reporting and analytics features allow for insightful performance tracking and data-driven decision making. Additionally, Zendesk integrates seamlessly with numerous third-party applications, enhancing its functionality and adaptability across various business environments. Businesses of all sizes leverage Zendesk to foster stronger relationships and deliver exceptional customer support experiences.

Show less

Social media integration

Messaging integration

Email support

Omnichannel support

Chat support

Customer interactions

Install App

Atlasmic Live Chat & Helpdesk

$99 / Month

8.2

2 Reviews

Claim Offer

Deliver exceptional customer service and increase sales Show more

Atlasmic Live Chat & Helpdesk is an advanced customer service platform crafted specifically for rapidly expanding ecommerce businesses. This versatile solution is designed to empower both businesses and customers by offering intuitive self-service tools that enhance customer experiences while driving revenue growth. Atlasmic enables seamless interaction with site visitors through its live chat feature, allowing businesses to efficiently resolve issues and boost customer satisfaction. Even offline, the platform captures potential leads and queries through a comprehensive contact form. Additionally, Atlasmic provides insightful analytics with a tracking tool that reveals customers' browsing history and viewed products. Customers can effortlessly check their order status, thanks to the integrated order tracking tool. Best of all, businesses can get Atlasmic up and running on their Shopify store in less than a minute, making it an ideal choice for companies at every stage of growth.

Show less

Quick setup

Order tracking

Analytics

Live chat

Contact form

Inbound marketing

Install App

YC WhatsApp AI Marketing&Chat

Claim Offer

No code bot help you communicate customers 24/7 on WhatsApp Show more

YCloud WhatsApp & SMS is an intuitive app designed to enhance customer communication for businesses via WhatsApp and SMS. With this app, businesses can engage seamlessly with their customers on WhatsApp, allowing unlimited agents to join the conversation through a unified inbox. The app features a no-code chatbot that operates 24/7, assisting the customer service team in addressing various inquiries more efficiently. Businesses can easily generate WhatsApp links, QR codes, and online chat widgets to facilitate effortless sharing and marketing efforts with their customers. Additionally, YCloud enables businesses to send bulk messages to specific customer segments through both WhatsApp and SMS, ensuring effective and targeted communication. This tool is ideal for enhancing customer service and marketing strategies, helping businesses maintain strong connections with their clientele.

Show less

Qr codes

Unlimited agents

Bulk whatsapp messages

Whatsapp conversations

24/7 chatbot

Whatsapp links

Install App

TechyBooster: WhatsApp Button

Claim Offer

Boost sales with instant, customizable WhatsApp chat for seamless customer service. Show more

Transform your customer service experience with the TechyBooster: WhatsApp Button app. This innovative tool allows customers to connect with you instantly through WhatsApp, directly from your online store. By adding a customizable WhatsApp chat button, you enable seamless communication that can significantly boost your sales. The button design is fully customizable, allowing you to match it perfectly with your store's branding. With mobile and desktop responsiveness, it ensures flawless operation across all devices. Enhance customer support by providing swift and convenient assistance, while also benefiting from analytics tracking to measure the button's performance and effectiveness. Embrace a new level of customer engagement with TechyBooster's user-friendly solution.

Show less

Analytics tracking

Mobile responsive

Instant whatsapp chat

Full customization

Enhanced support

Install App

Miduoke

Claim Offer

All-channel cross-border electricity online customer system Show more

Miduoke Enterprise Edition is a comprehensive customer engagement solution that seamlessly integrates with multiple communication channels including websites, WeCom, WeChat Official Accounts, Mini Programs, Weibo, Douyin, Facebook, and LINE. This app allows businesses to track customer interactions across these platforms, providing a unified view of customer activities. Equipped with AI-powered customer service capabilities, it enhances experience by offering intelligent dialogue distribution and managing intelligent work orders efficiently. Miduoke further aids businesses in CRM management and ensures swift communication between visitors and customer service agents, thereby boosting conversion rates. The platform also supports automatic translation and maintains historical interaction records for more insightful analysis. By using Miduoke, enterprises can deploy solutions across all channels, gaining valuable data insights to refine their strategies and improve service delivery.

Show less

Cross-channel tracking

Automatic translation

Historical records

Ai customer service

Crm management

Dialogue distribution

Install App

chatbee

$19.99-$59.99 / Month

Claim Offer

Smart Chat for Retail Engage Customers with Brand Expertise Show more

Chatbee is a groundbreaking app designed to transform your customer service experience without the hassle of complex setups. Simply install it, and it's ready to go, melding effortlessly into your existing systems. This app excels at handling customer inquiries related to orders, returns, and shipping with unmatched efficiency, ensuring each interaction is informed and accurate. By integrating seamlessly with your store, Chatbee offers precise, personalized responses that reflect your brand's unique voice and insights. Its innovative auto-learning feature keeps the bot updated with your latest product FAQs, ensuring your customers always receive current information. Enhance customer satisfaction with Chatbee's ability to conduct brand-specific dialogues that authentically represent your brand tone and values. Embrace the future of customer support with Chatbee's zero-effort, yet highly effective, service solution.

Show less

Zero-effort setup

Order insight chatbot

Auto-learn product faq

Brand-specific dialogues

Install App

Text Global

$24.95-$119.95 / Month

Claim Offer

Direct messaging made easy Show more

Text Global is a powerful app designed for UK-based online retailers looking to boost their sales and enhance customer service through automated SMS campaigns. By integrating seamlessly with Shopify, it allows businesses to effortlessly synchronize customer data, eliminating time-consuming manual processes. Retailers can create automated SMS triggers for various scenarios, such as order confirmations, fulfillment notifications, abandoned checkout reminders, and new customer welcomes, all contributing to stronger customer relationships. The app also offers a multi-channel Enterprise Platform for executing ad hoc bulk marketing campaigns, ensuring flexibility and scalability. Text Global is committed to simplifying marketing and service efforts, enabling businesses to focus on growth. Whether the goal is to increase sales or improve customer engagement, Text Global offers the tools to make it happen efficiently.

Show less

Bulk marketing campaigns

Order confirmation updates

Automated sms triggers

Shopify data sync

Order fulfillment alerts

Checkout abandonment alerts

Install App

LEEEP（リープ）‑ インスタグラム投稿や動画を簡単掲載

$2000-$9600 / Month

8.2

5 Reviews

Claim Offer

Instagram feed makes for a special buying experience. Show more

LEEEP ‑ Instagram feed & video is a versatile application designed to effortlessly enhance your website's content and user experience. With its no-code interface, users can seamlessly integrate a variety of content, including Instagram posts, videos, and staff updates, directly onto their site. This tool enables users to elevate their site's allure, thus potentially boosting conversion rates (CVR) and driving increased sales. LEEEP allows the easy collection and posting of Instagram content, ensuring your site continually features fresh and engaging media. The app also optimizes video content for smooth performance, ensuring that your site remains fast and responsive. Furthermore, the application supports store staff by streamlining web-based customer service, ultimately leading to more efficient interactions. Detailed analytics on sales via content provide valuable insights, helping businesses refine their strategies for greater success.

Show less

Post instagram content

Easy video posting

Customer experience enhancement

Detailed sales analysis

Install App

Remarkable AI: 24/7 Support

8.2

16 Reviews

Claim Offer

Supercharge your social media sales and customer support Show more

Chatdesk: 24/7 Support is your go-to solution for delivering exceptional customer service as your business expands. Utilizing cutting-edge AI and a team of US-based customer support experts, Chatdesk efficiently handles customer inquiries across social media, email, chat, and SMS. By identifying and training passionate followers of your brand, Chatdesk ensures your customers receive personalized and effective assistance while managing scheduling and quality control seamlessly. With the peak shopping season around the corner, their on-demand experts are geared up to meet your increased support needs. Integrate seamlessly with your existing helpdesk, ecommerce platforms, and social channels, and ensure 24/7 coverage, including weekends and holidays. Chatdesk enables you to scale one-on-one customer engagement, enhance conversions, and maintain a high customer satisfaction rate without requiring additional resources.

Show less

Integrates helpdesk tools

Answer questions cross-channel

24/7 on-demand support

Scale customer engagement

Boost conversions effortlessly

Install App

ResponseCX

$170-$350 / Month

Claim Offer

Autonomously reply to your customer service tickets Show more

ReSponse AI is a cutting-edge app designed to revolutionize customer service operations through automation. Powered by OpenAI's GPT-4, this app enables seamless integration with your existing systems to automatically address customer inquiries by pulling from your team's knowledge base, CSV files, FAQs, and other data sources, including Shopify Order data. ReSponse enhances efficiency by leveraging Generative Question-Answering (GQA) technology, automatically responding to chat, email, and DMs. It is also compatible with Gorgias Chat, facilitating real-time, auto-responses to customer requests. With the capability to update and customize responses based on your company's tone and knowledge base, ReSponse represents a significant advancement in customer experience management. Experience the power of autonomous operations and streamline your customer service processes like never before with ReSponse AI.

Show less

Automated responses

Multi-channel support

Knowledge base integration

Gorgias integration

Generative qa

Update answers

Install App

POWR: Customer Support Request

$9.99-$89.99 / Month

7.1

3 Reviews

Claim Offer

Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

Show less

Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

Install App

Shopify Customer service apps

Related Categories

Price

Based on reviews

Showing 60 to 80 of 72 Apps

Onepilot

HubSpot

24/7 AI Phone Customer Support

Qpien ‑ Helpdesk & Live Chat

Instadesk‑Live Chat&AI Chatbot

WildGoose Live Chat

OnChat

SB: Help Center, FAQ Page Tabs

3Dsellers ‑ CRM & Helpdesk

Zendesk

Atlasmic Live Chat & Helpdesk

YC WhatsApp AI Marketing&Chat

TechyBooster: WhatsApp Button

Miduoke

chatbee

Text Global

LEEEP（リープ）‑ インスタグラム投稿や動画を簡単掲載

Remarkable AI: 24/7 Support

ResponseCX

POWR: Customer Support Request