Atlasmic Live Chat & Helpdesk

Name: Atlasmic Live Chat &amp; Helpdesk Introduction Video
Uploaded: 2024-04-04T15:39:05Z
Duration: 1 min 33 s
Description: Deliver exceptional customer service and increase sales

Develop by Shopify

$99

/ Month

Free plan available 14 Days Free Trial

Deliver exceptional customer service and increase sales

Quick setup

Order tracking

Analytics

Live chat

Contact form

Inbound marketing

Self-service tools

Browsing history

About Atlasmic Live Chat & Helpdesk

Launched May 06, 2021

Built by Shopify

Address

20, Cotter St, Richmond, VIC, 3121, AU

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Introduction Video

Description

Live chat, inbound marketing, and analytics - everything for a successful e-commerce business.

Atlasmic is a customer service platform designed for fast-growing ecommerce companies that provides self-service tools for customers, helping to improve the customer experience and increase revenue. It is a simple yet powerful helpdesk solution for businesses at all stages of growth.

Connect with your visitors via live chat - solve problems and improve CX
Capture leads and replies via the contact form - even when being offline
Preview customers browsing history and viewed products with the tracking tool
Enable users to check their order status via the order tracking tool
Set up Atlasmic in your Shopify store in less than one minute

Pros

Designed specifically for fast-growing ecommerce companies, ensuring relevance and specialized features
Provides self-service tools for customers, potentially reducing the workload on support teams
Helps improve customer experience (CX) which can lead to increased revenue
Simple yet powerful helpdesk solution suitable for businesses at all growth stages
Live chat feature allows for direct communication with visitors to resolve issues promptly
Offline contact form allows for lead capture and customer replies even when support is not available
Tracking tool lets support preview customers' browsing history and viewed products, aiding in providing contextually relevant assistance
Order tracking tool empowers users to check their order status independently
Quick setup on Shopify store, taking less than one minute, which is highly convenient

Cons

Relies heavily on real-time interactions which may require constant availability of support staff
May have a learning curve for businesses not already familiar with live chat and helpdesk solutions
The feature set, while robust, may be overwhelming or underutilized by smaller or less tech-savvy businesses
Potentially routinizes customer interaction, making it less personal