Shopify Customer service apps 2026

dixa

$109-$215 / Month

Seamless omnichannel support with AI, empowering genuine human connections. Show more

Dixa is a comprehensive customer service platform designed to enhance customer interactions by blending human touch with advanced AI capabilities. It offers omnichannel support, empowering businesses to manage inquiries across various channels within a single, unified agent workspace. By automating repetitive tasks through its AI engine, Dixa allows human agents to focus on delivering personalized and empathetic customer experiences. Seamlessly integrating with the broader e-commerce ecosystem, Dixa boasts a powerful Shopify integration, enabling teams to view and update orders directly from within its platform. The intuitive, drag-and-drop workflow automation builder enhances efficiency by simplifying complex processes. Dixa's approach promotes genuine connections while optimizing operational efficiency, making it an invaluable tool for modern customer service teams.

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Workflow automation

Shopify integration

Omnichannel support

Ai automation

Unified agent workspace

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HubSpot

$1300-$4300 / Month

(1/5)

4 Reviews

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Sync store data and run powerful sales and marketing campaigns Show more

HubSpot for Shopify is a powerful integration tool that merges your Shopify online store data with HubSpot’s Smart CRM, marketing automation, and customer service platforms. This seamless connection allows you to transform your store data into valuable sales and marketing insights, providing a comprehensive view of each customer. With HubSpot, you can effortlessly sync Shopify customers, products, and orders, enabling the creation of targeted audience segments and automated marketing campaigns. The app also offers out-of-the-box reports to help you track and optimize your store’s performance. By segmenting your data, personalizing interactions, and automating processes, HubSpot for Shopify enhances your ability to understand and engage with your customers effectively. This integration ensures that your sales and marketing strategies are data-driven, personalized, and efficient.

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Generate reports

Automate campaigns

Sync store data

Segment customers

Create audience segments

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AskDolphin: Live Chat & AI

$19-$319 / Month

8.2

1 Reviews

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AI-driven customer service with live chat, multilingual support, and smart tools. Show more

AskDolphin: Live Chat & AI is a comprehensive customer service platform designed to enhance user experience and support efficiency. This app combines the immediacy of live chat with the intelligence of AI-driven support to ensure customers receive prompt assistance, whether you’re online or away. Dolphin AI is adept at handling frequently asked questions, offering seamless multilingual support to cater to a global audience. By syncing product details, businesses can train the AI to deliver precise, automated responses, saving time and resources. Innovative smart QR codes bridge the gap between physical products and digital support, offering 24/7 after-sales service. With team management features, AskDolphin empowers collaboration among customer service teams, making it an adaptable solution for businesses seeking to streamline their support capabilities.

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Multilingual support

Live chat

Product sync

Team management

Qr codes

Ai support

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Prime FAQ And Help Center

1 Reviews

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Prime FAQ & HelpCenter - Streamline Customer Support Show more

Prime FAQ And Help Center is an intuitive app designed to streamline customer service by providing a comprehensive support experience. This all-in-one tool seamlessly integrates FAQs, order tracking, and multiple contact options, including WhatsApp live chat and social channels, into a single, user-friendly widget. Businesses can enhance customer satisfaction by offering quick, automated responses to common queries, minimizing response times, and cutting down on customer service costs. In addition to improving efficiency, the app also contributes to enhancing store credibility and SEO ranking through its dedicated FAQ page. Installation is hassle-free, with a no-coding, one-click setup, allowing instant deployment. Users can utilize prebuilt FAQs or customize them, while the built-in contact form with Captcha ensures organized and secure customer inquiries. By choosing Prime FAQ And Help Center, you can fully upgrade your store’s customer support infrastructure and elevate the overall shopping experience.

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Order tracking

Prebuilt faqs

Contact form

Whatsapp chat

Social channels

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BIK Instagram, Whatsapp, Email

(4.8/5)

131 Reviews

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Create intelligent segments to target customers Show more

BIK is a powerful communication tool designed to enhance revenue-generating processes for Shopify store owners by facilitating two-way communication through platforms like WhatsApp, Instagram, and Email. It empowers merchants to create personalized customer journeys that boost metrics such as Average Order Value (AOV), conversion rates, and purchase frequency through strategic messaging. By addressing key touchpoints like abandoned cart recovery and upsell opportunities, BIK ensures higher recovery and conversion rates. With a dedicated growth strategy manager, users can explore and implement over 30 revenue-generating flows to optimize their marketing efforts. Additionally, the app integrates marketing campaigns and automations via WhatsApp, Instagram, Email, and SMS, and supports a comprehensive customer service suite for seamless communication across multiple channels. BIK's innovative approach enables retailers to stay connected with their customers throughout various stages of their shopping experience, fostering increased engagement and loyalty.

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Abandoned cart recovery

Upsell and cross-sell

Welcome messages

Intelligent segments

Conversational messaging

Event triggers

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Talkvisor AI Chatbot Live Chat

$59-$299 / Month

8.2

5 Reviews

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Talkvisor: Human-like AI Chat Bot! Live chat,FB chat,email,.. Show more

Live Chat & AI Chatbot (Easy) is a comprehensive customer service app designed to make superior customer interactions your competitive edge. With Talkvisor, businesses can seamlessly manage the entire customer journey, from initial site visits to post-sale follow-ups, all in one streamlined view. This app provides the tools to boost sales by delivering unique, personalized service with the assistance of an advanced AI chatbot. Say goodbye to the tedious process of creating labels and macros as Talkvisor allows you to engage with your customers effortlessly. Integrate your live chat, email, and Facebook Messenger for a cohesive communication strategy, and utilize the app’s real-time, prebuilt dashboard for valuable store insights. With built-in workflows for feedback requests and post-sales engagement, Talkvisor ensures your business is always ahead with best practices.

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Order tracking

Live chat

Email integration

Customer insights

Ai chatbot

Facebook messenger

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Booster: Instant Chat Button

8.2

3 Reviews

Instant WhatsApp connection for seamless customer service and boosted sales. Show more

TechyBooster: WhatsApp Chat is designed to revolutionize your customer service experience by facilitating instant communication between you and your customers. This app integrates seamlessly with your store, adding a customizable WhatsApp chat button that enables direct interaction. Customers can simply click the button to be redirected to WhatsApp, ensuring they connect with your service team without any hassle. The app supports full customization, allowing you to design the chat button to align perfectly with your store's branding. Additionally, it is both mobile and desktop responsive, guaranteeing flawless operation across all devices. By providing enhanced customer support, TechyBooster helps improve customer satisfaction and potentially boosts sales. Moreover, with analytics tracking, you can monitor button clicks and assess the performance of your customer engagement strategies.

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Analytics tracking

Enhanced customer support

Instant whatsapp chat

Full customization

Mobile & desktop responsive

11za ‑ WABA API

1 Reviews

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It helps you integrate WhatsApp Business API on your store Show more

11za ‑ WABA API is a comprehensive WhatsApp marketing platform designed to elevate your omnichannel strategy. It enables businesses to seamlessly recover abandoned carts, send targeted broadcasts, and automate order updates, enhancing customer engagement and satisfaction. With advanced AI chatbots, the app facilitates efficient customer support, while the shared team inbox streamlines workflow management. 11za helps reduce the risks associated with cash-on-delivery orders and builds brand trust by earning the coveted WhatsApp Green Tick. Businesses can leverage the platform to showcase products effortlessly using the WhatsApp Catalog and connect with customers through customizable chat widgets. By integrating 11za, you enhance customer interactions on a platform they love, ultimately driving sales and increasing engagement.

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Recover abandoned carts

Customizable chat widgets

Shared team inbox

Auto-replies

Whatsapp catalog

Targeted broadcasts

Install App

Qpien ‑ Helpdesk & Live Chat

$24-$84 / Month

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All-In-One Customer Service, Helpdesk, Live Chat & WhatsApp Show more

Qpien - Helpdesk & Live Chat is an omni-channel customer support platform designed specifically for e-commerce stores, particularly those on Shopify. By consolidating all customer service channels into one seamless interface, it empowers support teams to efficiently manage interactions across live chat, WhatsApp, Facebook, and Instagram. This integration not only enhances the customer experience but also boosts efficiency, ultimately leading to increased sales and conversions. The platform's user-friendly design allows for easy access to product, customer, and order information without having to leave the Qpien panel. Setting up Qpien with your Shopify store is quick, taking less than a minute, ensuring businesses can hit the ground running. Overall, Qpien helps avoid lost sales by ensuring no customer conversation is missed, saving both time and money for e-commerce businesses.

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Quick shopify integration

Centralized management

Live chat integration

Boost sales

Omni-channel support

Whatsapp support

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chatbee

$19.99-$59.99 / Month

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Smart Chat for Retail Engage Customers with Brand Expertise Show more

Chatbee is a groundbreaking app designed to transform your customer service experience without the hassle of complex setups. Simply install it, and it's ready to go, melding effortlessly into your existing systems. This app excels at handling customer inquiries related to orders, returns, and shipping with unmatched efficiency, ensuring each interaction is informed and accurate. By integrating seamlessly with your store, Chatbee offers precise, personalized responses that reflect your brand's unique voice and insights. Its innovative auto-learning feature keeps the bot updated with your latest product FAQs, ensuring your customers always receive current information. Enhance customer satisfaction with Chatbee's ability to conduct brand-specific dialogues that authentically represent your brand tone and values. Embrace the future of customer support with Chatbee's zero-effort, yet highly effective, service solution.

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Zero-effort setup

Order insight chatbot

Auto-learn product faq

Brand-specific dialogues

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Kedra Live Chat & AI Chatbot

$9.99-$39.99 / Month

8.2

20 Reviews

Build premium customer experience with AI-Driven Live Chat Show more

Kedra Live Chat & AI Chatbot is a powerful tool designed to enhance customer engagement for your Shopify store. Seamlessly integrating a live chat and AI chatbot widget, Kedra Chat enables direct communication with customers through your Shopify admin panel. The app allows you to customize the widget’s design to align perfectly with your brand, ensuring a cohesive shopping experience. Gain crucial insights through detailed chat analytics, including customer location and device type, to better understand your audience. The AI bot assists in recommending products and guiding users through your store, effectively boosting sales and customer satisfaction. Additionally, Kedra Chat supports multi-language AI Bot responses and offers various contact methods such as WhatsApp, Messenger, Instagram, Email, and Phone call. This all-in-one solution empowers you to deliver exceptional customer service and elevate your store's connectivity.

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Real-time messaging

Ai chatbot integration

Customer behavior tracking

Zendesk

$55-$150 / Month

(3.3/5)

87 Reviews

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Omnichannel customer service and engagement platform Show more

Zendesk is a comprehensive customer service and engagement software designed to enhance interactions between businesses and their customers. It offers a suite of tools that facilitate communication, streamline support processes, and improve customer satisfaction. With Zendesk, companies can manage and respond to inquiries efficiently through email, chat, phone, or social media. The app provides a range of customization options, enabling businesses to tailor their support operations to better meet their specific needs. Its robust reporting and analytics features allow for insightful performance tracking and data-driven decision making. Additionally, Zendesk integrates seamlessly with numerous third-party applications, enhancing its functionality and adaptability across various business environments. Businesses of all sizes leverage Zendesk to foster stronger relationships and deliver exceptional customer support experiences.

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Social media integration

Messaging integration

Email support

Omnichannel support

Chat support

Customer interactions

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SB: Helpdesk, Live Chat & FAQs

$5.99-$49.99 / Month

7.6

326 Reviews

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Quickly build a help center & product FAQs w/ ChatGPT FAQs app Show more

Helpcenter: AI FAQ Page is an intuitive customer service app designed specifically for e-commerce businesses. It simplifies the creation of comprehensive FAQ pages with its easy-to-use FAQ builder, allowing businesses to save valuable customer support resources. By integrating ChatGPT, the app automatically generates FAQs, streamlining support processes even further. Enhance customer interactions with built-in live chat and a robust support ticketing system to manage inquiries from various channels efficiently. Display product-specific FAQs directly on product pages to boost sales and conversion rates. Leverage AI-powered FAQ translations to reach a global audience effortlessly. With 24/7 live chat support, Helpcenter ensures that users receive assistance whenever they need it.

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Chatgpt integration

Live chat support

Ai faq builder

Product page faqs

Support ticketing system

Multilingual faqs

Install App

SupportGPT - Email Support AI

AI-Powered Email Support for E-commerce Success Show more

SupportGPT - Email Support AI is an innovative app designed to enhance your customer service experience by seamlessly managing all incoming queries. Once integrated with your store, it leverages the power of GPT-4o to categorize and enable automated responses, effectively streamlining your workflow. Users can effortlessly review and send responses, with the added ability to customize them to align with their brand's voice and address a range of issues such as shipping, refunds, product details, and promotions. This tool not only improves response time but also boosts customer satisfaction by reducing workload and minimizing employee expenses. SupportGPT empowers you to prioritize impactful tickets, ensuring critical queries are addressed swiftly. Experience a significant enhancement in efficiency and customer interactions with this AI-driven solution.

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Automated responses

Reduced workload

Categorized tickets

Customizable replies

Improved response time

Sticky Toolbar

$7 / Month

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Get more conversions and sales Show more

Sticky Toolbar is an innovative app designed to enhance user experience by providing a custom toolbar that remains visible even as users scroll down a page. This ensures that your customers have quick and easy access to essential features like shopping carts, login portals, and customer service without needing to navigate back to the top. The app’s customizable design allows you to tailor the toolbar to seamlessly match the aesthetics of your website, maintaining brand consistency. By streamlining navigation, Sticky Toolbar helps facilitate faster and more efficient purchasing decisions, improving the overall shopping experience. Users will enjoy the convenience of accessing any part of your site effortlessly, making their visit smoother and more engaging. With Sticky Toolbar, enhance customer interactions and keep vital information at their fingertips at all times.

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Customizable design

Quick access

Custom toolbar

Persistent navigation

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Onepilot

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Boost agents' productivity by providing the orders' details Show more

Onepilot is a versatile Shopify application designed to streamline customer care outsourcing with simplicity and flexibility. It ensures a 100% human-driven, instant, and round-the-clock response to customer inquiries. By integrating Onepilot with Shopify, customer service agents gain direct access to order information and statuses via the Ticket Center, enhancing their ability to efficiently manage and resolve tickets. This application centralizes ticketing by allowing the resolution of tickets from all tools in one place. Additionally, Onepilot consolidates back-office, payment, and supplementary tools, providing a comprehensive resource hub for agents. To further empower agents, Onepilot offers access to knowledge bases and training courses, equipping them with the knowledge needed to provide exceptional customer support.

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24/7 support

Order details retrieval

Ticket processing integration

Unified ticket center

Access knowledge bases

Install App

Verify

$25-$150 / Month

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AI chatbot automates customer service, manages orders, and answers FAQs. Show more

Verify es una innovadora aplicación que incorpora un chatbot con inteligencia artificial para optimizar la atención al cliente. Diseñada para responder automáticamente a preguntas frecuentes en tiempo real, mejora significativamente la eficiencia en la gestión de consultas y pedidos. Los comerciantes pueden mostrar información actualizada de productos, como stock y precios, directamente en el chat, brindando una experiencia fluida y rápida a sus clientes. Además, la aplicación permite gestionar pedidos y resolver dudas sin salir del entorno del chat, ahorrando tiempo tanto a los comerciantes como a los clientes. Con Verify, las empresas pueden concentrarse en otras áreas críticas mientras aseguran una interacción de calidad y accesible para sus usuarios. Esta herramienta resulta esencial para quienes buscan mejorar el servicio al cliente y aumentar la satisfacción de su audiencia.

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Order management

Instant faq responses

Ai chatbot automation

Real-time product display

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POWR: Customer Support Request

$10.99-$98.99 / Month

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

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24/7 AI Phone Customer Support

$39-$99 / Month

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VINSI AI: Provide 24/7 Customer Service for Your Store with AI Show more

AI CX PHONE AGENT VINSI is an innovative app designed for Shopify store owners, streamlining the process of delivering exceptional 24/7 customer service without the need to hire additional staff. By installing this app, store owners receive a custom phone number dedicated to customer service, allowing their customers to easily reach out for assistance. VINSI efficiently handles a variety of customer needs, including order placement, status updates, shipment tracking, inventory confirmation, and answering frequently asked questions. The AI phone agent provides real-time responses, ensuring inquiries are addressed promptly and accurately. With comprehensive call logs, recordings, and analytics, store owners can gain valuable insights into customer interactions. Furthermore, the app is capable of scaling seamlessly to accommodate businesses of any size, offering unlimited call handling capabilities to support growth.

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Ai-powered responses

Shipment tracking

Order status updates

Faq handling

24/7 phone service

Custom phone number

Install App

Brandwise: AI Customer Service

$49-$269 / Month

8.2

2 Reviews

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AI-driven helpdesk for seamless customer service & social media management. Show more

Brandwise: AI Customer Service is a comprehensive helpdesk solution designed to enhance customer service through the power of artificial intelligence. This app leverages advanced AI to automatically resolve customer service tickets, ensuring swift and precise responses that reflect accurate brand information. It actively moderates social media interactions by hiding negative comments on ads and proactively responding to comments and direct messages across platforms like Instagram, Facebook, and TikTok. Brandwise centralizes customer communication in a unified inbox, integrating email and live chat for streamlined interaction management. With easy access to order and shipping details and the ability to process refunds directly from your inbox, it simplifies administrative tasks. The app also features in-depth analytics, providing insights for both individual team members and the entire organization, aiming to save time, enhance customer satisfaction, and empower teams to deliver superior service. Whether you’re looking to boost efficiency or improve brand reputation, Brandwise equips your team with the tools needed to win more customers and streamline operations.

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In-depth analytics

Automatic ticket resolution

Unified inbox management

Ai comment moderation

Order and shipping access

Install App

Shopify Customer service apps

Related Categories

Price

Based on reviews

Showing 80 to 100 of 79 Apps

dixa

HubSpot

AskDolphin: Live Chat & AI

Prime FAQ And Help Center

BIK Instagram, Whatsapp, Email

Talkvisor AI Chatbot Live Chat

Booster: Instant Chat Button

11za ‑ WABA API

Qpien ‑ Helpdesk & Live Chat

chatbee

Kedra Live Chat & AI Chatbot

Zendesk

SB: Helpdesk, Live Chat & FAQs

SupportGPT - Email Support AI

Sticky Toolbar

Onepilot

Verify

POWR: Customer Support Request

24/7 AI Phone Customer Support

Brandwise: AI Customer Service