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tolk.ai | Chatbot intelligent
Répondez à vos clients 24/7, améliorez vos ventes grâce à l'IA
About tolk.ai | Chatbot intelligent
Built by tolk.ai
support@tolk.ai
Address161 Rue Frédéric Mistral, Saint Gély du Fesc, 34980, FR
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Description
# Un chatbot qui fonctionne et qui aide vraiment vos clients Répondez instantanément aux demandes de vos clients, 24/7 depuis n’importe quel canal. Notre IA conversationnelle permet à votre chatbot de comprendre la demande de votre client et d’y associer un parcours de résolution adapté. Réponse directe, conversation riche, escalade vers un agent ou ouverture d’un ticket… Vous concevez les parcours, le chatbot se charge du reste. ## Un livechat qui intègre des fonctionnalités de triage...
Pros
- Provides 24/7 instant response to customer queries
- Utilizes conversational AI to understand and resolve customer needs
- Offers flexible resolution paths including direct responses, rich conversations, escalation to agents, or ticket creation
- Integrates with multiple communication channels for comprehensive customer reach
- Includes live chat features with triage capabilities to prioritize customer inquiries
- Potentially improves sales by enhancing customer interaction and satisfaction
Cons
- The effectiveness is highly dependent on the quality of AI training and setup
- May require significant initial setup to design the conversation and resolution pathways
- Possible limitations on handling complex or nuanced customer issues without human intervention
- Could face integration challenges with existing systems and platforms
- Reliance on AI might lead to errors or misunderstandings in some cases, requiring human oversight
Key Features
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