Maisie AI Chatbots & Live Chat

Develop by Shopify

$29-$109

/ Month

14 Days Free Trial

Cut support tickets by automating answers to customer queries

Real-time order tracking

Product recommendations

Customizable triggers

Chat automation

Faq automation

Live chat handover

Email & sms opt-ins

First-party data sync

Shopify templates

About Maisie AI Chatbots & Live Chat

Launched Feb 28, 2020

Built by Shopify

Address

1600 - 925 West Georgia Street, Vancouver, BC, V6C 3L2, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Convert more sales, capture more emails & automate customer service with AI powered chatbots.

Maisie is your AI-powered sales & customer service assistant you can trust. With powerful chat automation and customizable triggers, you can engage customers 24/7 across all stages of their buying journey. Introduce shoppers to the right products with conversational product recommendations that increase your conversion rates and AOVs. Automate responses to customer queries to cut your support tickets in half. Grow your email & SMS lists faster with compelling conversational opt-ins.

Conversational product recommendations that guide shoppers to purchase.
Conversational email & SMS list builder with first-party data sync to Klaviyo.
AI-powered FAQ response automation & real-time order status tracking.
Option to handover to live chat with your customer service team.
18 pre-built, easy to customize, Shopify-specific conversation templates.

Pros

Automates responses to customer queries, reducing support tickets
Engages customers 24/7, enhancing customer service availability
Provides conversational product recommendations that can increase conversion rates and average order values (AOVs)
Facilitates growth of email and SMS lists through conversational opt-ins
Includes real-time order status tracking and AI-powered FAQ response automation
Offers the option to hand over to live chat with the customer service team for more complex inquiries
Comes with 18 pre-built, easy-to-customize, Shopify-specific conversation templates
Syncs first-party data directly to Klaviyo, aiding in targeted marketing efforts

Cons

May require initial setup and customization efforts, which could be time-consuming
Dependence on AI may not fully capture complex customer queries requiring human touch
Potential for technical glitches or inaccuracies in automated responses
Learning curve associated with understanding and maximizing the features of the app
Possible reliance on a stable internet connection to function effectively
Cost considerations for the service, especially for small businesses

Top Helpful Reviews

Bunker Branding Co.

Jul 25, 2023 on Shopify

Maisie has been a great addition to our website. It has cut down on our inbox to our support staff. Shaun and his team have been great, easy to work with and quick response time. 10/10

Glamorous Hangups Ltd

Mar 15, 2023 on Shopify

This is hands down the best chatbot I have found. Well priced, has great service, and a beautiful design. I would 100% recommend it.

SWISS FX

Nov 25, 2022 on Shopify

In fact, we are more than positively surprised by the app. The app works great, the support is fast & very helpful

NAPURA ITALY

Aug 29, 2022 on Shopify

I was looking for an app that could have combined both live chat and chat bot. Maisie offered a great solution. So far satisfied with this app.

MILSPIN

Oct 11, 2021 on Shopify

If you like HIGHER conversion rates and LOWER customer service email inquiries, then you will LOVE Maisie. I have installed several chatbots and none of them came close to the results we have gotten with Maisie. Maisie not only provides one of the most intuitive chatbots (from backend design to user experience) but also top notch customer service. The ability to design different flows for different pages (product pages, cart pages, etc.) has increased our conversion rate tremendously. Our Maisie Bot has helped our customers quickly find answers to their questions, leading them to a more confident buying decision while significantly decreasing the number of customer service emails that require a human to answer. 10/10 would recommend… You will not be disappointed with Maisie!

Little Big Feet

Sep 06, 2021 on Shopify

The set up of Maisie is really easy to get going. The automation is great and saves on staff time having to respond. The only downside at present is no mobile app for the live chat to be attended to remotely.

Stile di Strada

Jun 01, 2021 on Shopify

very easy to install very helpful customer service I am satisfied. for the owners of an e-commerce business I recommend it

Advanced Supplement Health

Apr 11, 2021 on Shopify

Looked at all the chatbot/live chat apps and Maisie came out on top. Easy to set up to interact with your customers to answer all those common questions, promote products with a customer quiz or hand off to a human operator via email, messenger or live chat. Support is great too. Look no further than Maisie - best value for the best price.

Spicebasketuk

Mar 29, 2021 on Shopify

Within 24hrs I have noticed few products I highlighted via the app have been sold. I am now very much excited to update it further to see the further engagement of visitors. It's a value-for-money app and the support is great.

Chi-ki Jewellery

Jul 27, 2020 on Shopify

Great app and very good service from the team. Well worth it if you want to assist customers find what they're looking for!