Sherpa

Develop by Shopify

Free plan available

Unleash AI for exceptional customer service.

Personalized interactions

24/7 availability

Dispute reduction

Instant support

Accurate answers

Store data integration

Negative review prevention

About Sherpa

Launched Aug 23, 2023

Built by Shopify

Address

169 Madison Avenue, NY, NY, 10016, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

The Sherpa Chatbot revolutionizes customer service with AI for instant support & automated actions.

Revolutionize your customer service with the Sherpa CS ChatBot, the AI-powered solution for instant, personalized support for your customers. Our AI-driven CS bot reads and understands your store information, from orders, to store policies, to product details. Offering 24/7 availability, providing quick and accurate answers to customer queries. With personalized interactions based on customer needs and purchase history, you can build strong connections and foster brand loyalty.

Provide immediate and tailored answers to customer inquiries using store data.
Never miss a customer again. Our bot ensures your business is available 24/7.
Reduce disputes, negative reviews, and refunds with instant customer support.
Automate actions like cancel orders, change addresses, create discounts & more.

Pros

24/7 availability ensures continuous customer support
Instant and personalized responses enhance customer satisfaction
Reduces disputes, negative reviews, and refunds with timely support
AI-driven bot reads and understands a wide variety of store information
Builds strong customer connections and fosters brand loyalty
Helps manage routine inquiries efficiently, freeing up human agents for complex issues

Cons

May not fully understand or correctly respond to complex queries
Initial setup and training can be time-consuming
Over-reliance on the bot might lead to decreased human touch in customer service
Potential technical issues that could interrupt service availability
Cost considerations for small businesses with limited resources