We've been using BIK for more than a year. I enjoy using the App for our day to day Customer affairs. Features I'm happy about: 1. Smooth functioning. Easy to interact with the customers over messages over WhatsApp 2. The Support team is very prompt in responding and assisting. 3. Journeys are easy to be created from scratch and modify anytime. 4. Shopify integration is seamless, making it easy to share the product details. Suggestions: 1. Feature to search using a keyword in the chats. 2. A feature to close the Spam tickets without sending CSAT 3. The appearance of IG, WA, FB and Email can be tailored to stand out, as customer behavior varies across all four platforms

Great Tool for Customer Management & Retargeting! We've been seeing excellent results using this tool, with an impressive average ROAS of 11.6 last month. The customer management and retargeting features are top-notch, making it a valuable asset for our campaigns. A special shoutout to the BIK support team—they are genuinely helpful and proactive, always willing to have discussions on how to optimize performance and improve results. Highly recommend!

We've been using BIK for more than a year. I enjoy using the App for our day to day Customer affairs. Cons: 1. There is no feature to search using a keyword in the chats. This feature could help a lot. 2. Template block is required before sending CSAT. Based on experience, the hit rate is very less due to this block. Direct CSAT is what can drive the Hit rate and capture customer feedbacks. Same applies to NPS as well. Pros: 1. Smooth functioning. Easy to interact with the customers over messages over WhatsApp 2. The Support team is very prompt in responding and assisting. 3. Journeys are easy to be created from scratch and modify anytime. 4. Shopify integration is seamless, making it easy to share the product details. Suggestions: 1. A feature to close the Spam tickets without sending CSAT 2. The appearance of IG, WA, FB and Email can be tailored to stand out, as customer behavior varies across all four platforms

The whatsapp failure rate seems higher on BiK than other apps, and the campaigns were not set up properly, it kept failing. While the idea of having all modes together is useful like whatsapp, email and Instagram — my experience was not good with BiK.

Great Tool for retention works really well and increased my retention rates significantly! They have a great team and help you out with each doubt!

Really nice app, I use it for retargeting the website visitors. Really works well. Plus they also provide weekly dashboard which helps you evalute the performance

The team is very helpful and sarangi is readily available for the help. However for a non tech brand the flows are a little difficult to understand and work with

Great Tool for overall customer management and retargeting. Efficiently solves all the issues and works as a one stop solution for ecommerce brands. Would highly recommend

Bik automation is very helpful for automating WhatsApp, SMS, and email campaigns, bringing them all into one place. Sarangi is also very helpful when we're stuck while creating campaigns, and she even creates the campaigns on our behalf if we're unable to do so.

It's surprisingly better than what I expected. The app is user-friendly for a person like me who has very little tech knowledge. The journeys, pop-ups, and campaigns have a lot of optimizations compared to other providers. The onboarding experience & support have been very good in communicating (Kudos to Sarangi).