The whatsapp failure rate seems higher on BiK than other apps, and the campaigns were not set up properly, it kept failing. While the idea of having all modes together is useful like whatsapp, email and Instagram — my experience was not good with BiK.

Great Tool for retention works really well and increased my retention rates significantly! They have a great team and help you out with each doubt!

Really nice app, I use it for retargeting the website visitors. Really works well. Plus they also provide weekly dashboard which helps you evalute the performance

The team is very helpful and sarangi is readily available for the help. However for a non tech brand the flows are a little difficult to understand and work with

Great Tool for overall customer management and retargeting. Efficiently solves all the issues and works as a one stop solution for ecommerce brands. Would highly recommend

Bik automation is very helpful for automating WhatsApp, SMS, and email campaigns, bringing them all into one place. Sarangi is also very helpful when we're stuck while creating campaigns, and she even creates the campaigns on our behalf if we're unable to do so.

It's surprisingly better than what I expected. The app is user-friendly for a person like me who has very little tech knowledge. The journeys, pop-ups, and campaigns have a lot of optimizations compared to other providers. The onboarding experience & support have been very good in communicating (Kudos to Sarangi).

BIK has been a transformative addition to our e-commerce toolkit. Its streamlined approach to managing tasks and staying organized has made a noticeable difference in our operations. It also simplifies communication with customers, while the tracking tools ensure everyone stays informed every step of the way. The platform’s real-time insights also provide us with clear data to fine-tune our strategies and measure growth. A special mention goes to BIK’s excellent and timely support—they’re always ready to assist whenever needed. With its ease of use and proven results, BIK is a must-have for any growing business!

We’ve been using BIK for our marketing and CRM needs, and it has been a game-changer for our e-commerce operations. The platform’s intuitive dashboard has significantly streamlined our workflows, making it easy to set up and edit automation processes. The simplicity and functionality are exactly what we needed to enhance efficiency. A special shoutout to Rajat, our dedicated point of contact, for being incredibly cooperative and helpful. His guidance in understanding the full functionality of the dashboard has been invaluable. He has always been prompt and patient in addressing our queries, ensuring a smooth experience. Highly recommended for businesses looking to simplify and optimize their marketing and CRM processes!

Bik.ai is an exceptional WhatsApp automation tool for eCommerce businesses, seamlessly integrated with Shopify. It allows effortless communication with customers, automating order updates, product recommendations, and support inquiries. The ease of integration and user-friendly interface make it an ideal solution for enhancing customer engagement and driving sales. It's truly a game-changer for any online store looking to streamline their communication and provide top-tier customer service. Highly recommended!