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Customer reviews: Chatway Live Chat FAQ WhatsApp

Develop by Shopify

Reviews (218)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

  • Seamless and easy setup with a user-friendly interface
  • Effective organization and functionality of the inbox feature
  • Instant notifications and fast response capabilities
  • Customizability to fit brand aesthetics and requirements
  • Responsive and helpful customer support
  • Free plan availability, beneficial for small businesses

Common Concerns

  • Technical issues like chat balloon failing to close and potential app slowdowns
  • Concerns over customer support responsiveness and handling of reported problems
  • Price increases and complaints about aggressive communication for feedback
  • Some features like AI responses and specific integration options are missing
  • Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

The Grand Archive AB

Sep 25, 2025  on Shopify

Using this app daily, works really well. The Inbox feature is really well made and I get notifications straight to my phone using their app from customers. 10/10 would recommend

KALI SHOES®

Sep 16, 2025  on Shopify

Chatway is a really useful and intuitive app. What impressed me the most is the WhatsApp integration, which makes it easy to communicate with customers and manage conversations in one place. The interface is simple, fast, and it has significantly improved the way I handle customer support. Highly recommended for anyone looking for a practical tool to centralize chats and messaging!

cloudream

Sep 15, 2025  on Shopify

The inbox functionality is almost like getting notifications in real-time, which keeps me updated instantly. On top of that, I can reply to messages directly from my phone, making it extremely convenient. Highly recommend!

NBHANYUAN

Sep 15, 2025  on Shopify

This is the live chat app that best meets my needs. It has a simple and attractive design, comprehensive features, and is easy to use. The inbox labeling feature is especially helpful, allowing me to prioritize the messages I need to process. The customer service is always eager to answer questions, and I can tell they're truly committed to making this product a success. Keep it up!

Arccaptain

Aug 28, 2025  on Shopify

Very practical, helped me a lot, the customer service was very friendly and helped me solve many problems

Truly Voyage

Aug 15, 2025  on Shopify

Pretty good, like the inbox feature

好生活實驗所

Aug 07, 2025  on Shopify

我用的是免費的版本,已經非常好用了,後續如果有需要的話會購入付費的版本~推薦使用喔!!

Primanada

Aug 06, 2025  on Shopify

good app for chat

N&T Store

Jul 24, 2025  on Shopify

Really great app, Support exceptional, app exceptional. Everything Perfecto!

Whimsical Lace

Jul 14, 2025  on Shopify

I switched to Chatway after years of using Willdesk, and it was the best decision. From the get go, the user interface is much simpler. It's easy to set up. In just two weeks, I've gained more inquiries. The Free plan is perfect for small businesses like mine. Highly recommend!

VapeTM

Jul 02, 2025  on Shopify

We recently switched from Shopify Inbox to Chatway and its fantastic so far. Very easy to use, manage multiple agents and conversations and collect all the data we need on our customer interactions.

Empower Peptides

Jul 01, 2025  on Shopify

I'm loving the live chat from Chatty Live Chat . It's actually allowing me to connect with my customers easily. My favorite feature is the live visitor feature . Sometimes I pop on the chat to greet them to ask them if I could help them in anyway and hopefully bag a sale at the same time . Great feature . They have been great at customer service as well

Rugs Done Right

Jun 27, 2025  on Shopify

Absolute fantastic company to work with. Very responsive to new suggestions. They are constantly improving in adding features. We have greatly improved to the customer experience. with this app.

Swiss Fragrance | Decants

Jun 22, 2025  on Shopify

Since I started using Chatway, chatting with customers has been a breeze! The live chat is easy to use, reliable, and has really helped me stay connected with visitors in real-time. Super happy with it!

LIYUAN DRIVE

Jun 16, 2025  on Shopify

I think the chatway software is really very useful!!!Whether it's the automatic translation function or the Settings of some plugin details, they are all very practical!!! It was our first time to set up an independent website. After trying many of over a thousand chat apps, we chose chatway.In fact, it didn't disappoint us either. I hope chatway can keep improving and develop more new features in the future. Currently, what I'm most looking forward to is the PC version!!! We will also continue to use it and hope to make progress together!

PrintGeist

Jun 10, 2025  on Shopify

I’m really happy with Chatway! Even though I’m still new to my store and focusing on gaining traction, the app has been super smooth and offers everything I need. The best part? It’s completely free! As a one-person “army” trying to get my business off the ground, I truly appreciate how easy Chatway is to use and that there are no monthly fees — a total lifesaver when money feels like it’s just disappearing at the start. Highly recommend! 11/10 Stars :)

Dreamsportrait

Jun 06, 2025  on Shopify

Great job thank you, helps a lot

SIMOVSKA

May 06, 2025  on Shopify

Chatway is a fantastic app that makes it super easy to manage live chat and connect with customers in real time. The setup was smooth, and the integration with my Shopify store worked perfectly. The team is responsive and helpful — highly recommend it if you're looking to boost customer engagement and support!

MyNata

Apr 21, 2025  on Shopify

Great app for begginers, it help us setup really easy and for free. I love the chat pop-up notification. Live chat is great and it is available both on desktop and mobile.

Swiss Fragrance | Decants

Apr 21, 2025  on Shopify

Since I started using Chatway, chatting with customers has been a breeze! The live chat is easy to use, reliable, and has really helped me stay connected with visitors in real-time. Super happy with it! ❤️

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