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Showing 60 to 80 of 103 Apps
Aunoa CRM and Support Agents

Aunoa CRM and Support Agents

  • Free Plan Available
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Centralize all support interactions from different channels. Show more

Aunoa CRM and Support Agents app is designed to unify customer interactions across live chat, social media, and messaging platforms into a single centralized Inbox. This innovative tool enables businesses to manage and respond to all communications efficiently, ensuring that customers and prospects receive real-time and effective responses that can enhance their overall experience. By leveraging the app's conversation software, companies can significantly reduce response times, personalize customer interactions, and ultimately boost online sales. The app further simplifies support by allowing users to create, manage, prioritize, and organize support tickets directly from the Inbox, providing a comprehensive view of each interaction and customer timeline. Additionally, Aunoa CRM utilizes AI to automate repetitive tasks, freeing up time for teams to focus on more critical engagements. This streamlined approach not only enhances customer service quality but also keeps your team agile and customer-focused.
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Multi-channel integration
Real-time responses
Ticket management
Centralized inbox
Contact timeline
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SolveBot

SolveBot

  • $20-$100 / Month
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AI Powered Customer Support Show more

SolveBot is a comprehensive customer support solution seamlessly integrated into your Shopify admin dashboard. It streamlines the process of managing customer inquiries by routing emails sent to your designated support address directly to the SolveBot system. The AI backend then drafts intelligent and contextually relevant responses that are emailed back to your customers, ensuring efficient and effective support. Users can optimize SolveBot's performance by enriching the AI training manual with store-specific policies and product information, thereby improving the AI Assistant's ability to handle complex queries. With features like automated ticket management and rapid response generation, SolveBot empowers businesses to elevate their customer service operations. The app fosters a robust support environment that adapts and grows with your ecommerce needs on Shopify.
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Email response automation
Ai ticket management
Ai training manual
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HelpDesk for Ecommerce support

HelpDesk for Ecommerce support

  • $34-$59 / Month
  • 14 Days Free Trial
(2.2/5)
2 Reviews
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Automated help desk for smart, team-based ticket resolution Show more

HelpDesk for Ecommerce Support is a comprehensive platform designed to enhance customer service by centralizing all communications such as emails, website forms, and chats into a single, secure inbox. By leveraging AI and automation, the app ensures rapid, multichannel response capabilities, minimizing customer wait times and enhancing service efficiency. Its seamless integration with popular apps allows it to fit effortlessly into existing workflows, improving process continuity. The app's advanced collaboration features enable teams to organize work better and respond to queries more swiftly, boosting overall productivity. With access to customer purchase history, HelpDesk enables support agents to offer personalized responses, fostering trust and nurturing long-term customer relationships. Additionally, the platform's intuitive workflows, macros, and AI-driven tools help automate ticket resolutions and streamline communication, ensuring professional consistency.
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Automated responses
Team collaboration
Centralized inbox
Purchase history access
Ai ticket summaries
Custom message design
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Replyco ‑ eCommerce Helpdesk

Replyco ‑ eCommerce Helpdesk

  • $45-$65 / Month
  • 7 Days Free Trial
(3.3/5)
12 Reviews
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Manage email, social and marketplace customer messaging. Show more

Replyco ‑ eCommerce Helpdesk is an intuitive platform designed to simplify and streamline customer support for online retailers. Tailored specifically for eCommerce businesses, it centralizes all customer inquiries from various marketplaces and communication channels into a single, easy-to-navigate dashboard. This comprehensive system helps businesses manage and respond to customer queries swiftly, enhancing customer satisfaction and loyalty. With features like automated responses, customizable templates, and advanced reporting, Replyco empowers support teams to optimize their workflows and performance. The app's seamless integration with major eCommerce platforms ensures that all order-related information is readily accessible, reducing response times and improving accuracy. By unifying customer communication and leveraging automation, Replyco enables businesses to focus on scaling their operations while maintaining exceptional service standards.
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Marketplace integration
Multi-channel support
Automated workflows
Quick responses
Analytics reports
Team collaboration
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Jotform AI Chatbot & Live Chat

Jotform AI Chatbot & Live Chat

  • $39-$129 / Month
  • Free Plan Available
(4.2/5)
28 Reviews
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"Instant support with AI: Boost efficiency and customer satisfaction effortlessly." Show more

Jotform AI Chatbot & Live Chat is an innovative application designed to provide 24/7 customer support through AI-powered chatbots, enhancing both efficiency and customer satisfaction. The app automates customer inquiries, delivering instant and precise responses regarding orders, shipping, product details, and FAQs, all tailored automatically to your store's data. This ensures that the chatbot continuously improves its responses based on actual customer interactions. Before going live, you can test and fine-tune your chatbot to ensure optimal performance. Integrating seamlessly with platforms like Shopify, the app keeps all product and order details up to date without requiring any coding skills. Additionally, smart automation manages inquiries and guides purchases while providing personalized product recommendations. The app also supports omnichannel communication, handling chat, web, and phone interactions with human-like AI responses, and integrates custom workflows with tools such as Google Calendar and Slack to enhance operational efficiency.
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Shopify integration
Personalized assistance
Ai-powered chatbots
Custom workflows
Omnichannel support
Instant responses
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zeroSupport KI Support ‑ Mails

zeroSupport KI Support ‑ Mails

  • $50-$399 / Month
  • 7 Days Free Trial
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Effiziente Kundenkommunikation: Shopify-Daten und KI-Antworten direkt in Outlook.

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Massively Live Chat & Chatbots

Massively Live Chat & Chatbots

  • $39-$69 / Month
  • Free Plan Available
  • 14 Days Free Trial
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Omnichannel Live Chat & AI-Powered Chatbots by Massively Show more

Massively Live Chat & Chatbots is a versatile app designed to enhance business-customer interactions by leveraging the power of Generative AI. It enables businesses to automate customer inquiries and engage with their audience through preferred channels like websites, Instagram, Facebook Messenger, SMS, and Google. By providing 24/7 customer service, it ensures no lead or sale is missed, offering a seamless experience across multiple social and messaging platforms. The app's Generative AI-powered smart answers can handle frequent queries, freeing up human agents to focus on complex issues. With features like automated order status lookup and a customizable Flow Builder, businesses can tailor chatbots to meet their specific needs. This innovative solution not only improves customer service efficiency but also empowers businesses to build deeper connections with their clients.
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Ai-powered chatbots
Live chat support
24/7 service
Omnichannel engagement
Order status automation
Custom bot building
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SHIPAID ‑ Shipping Guarantee

SHIPAID ‑ Shipping Guarantee

  • Free Plan Available
8.2
21 Reviews
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Upsell Shipping Insurance Alternative & Convert Extra Revenue Show more

ShipAid – Shipping Guarantee is an innovative app designed to elevate your customer's post-purchase experience by addressing delivery concerns effectively. With this app, businesses can offer their customers reassurance for dealing with lost, stolen, damaged, or late shipments, without the hassle of dealing with traditional insurance companies. Merchants can set their own Guarantee Fee, allowing them to create an additional stream of revenue. The app features a branded Customer Resolution and Tracking Portal, enabling easy communication and resolution of shipping claims with just a few clicks. Custom Shipping Notifications ensure that customers are kept informed, alleviating order anxiety and enhancing customer satisfaction. ShipAid seamlessly integrates with all cart types and offers custom installation within 24 hours, making it a vital tool for streamlining issue resolution and boosting customer loyalty.
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Shipping guarantee
Custom guarantee fee
Profit retention
Quick issue resolution
Enhanced customer support
Seamless claims integration
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NoaxAI ‑ Agentic Live Chatbot

NoaxAI ‑ Agentic Live Chatbot

  • $6.32 / Month
  • 7 Days Free Trial
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AI chatbot for ecommerce: Product recommendations, FAQs, support integration, analytics.

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Lopaa AI

Lopaa AI

  • $23-$46 / Month
  • Free Plan Available
  • 14 Days Free Trial
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"Streamline support with centralized complaint and query management for businesses." Show more

Lopaa AI is a powerful tool that enhances business customer support by streamlining complaint and query management. Through its integrated platform, customers can raise complaints using an intuitive chat feature and submit queries via email and WhatsApp, ensuring all interactions are easily accessible and organized. The app provides seamless tracking of these interactions and integrates smoothly with third-party CRM systems, allowing businesses to maintain efficient and reliable support channels. Users can benefit from an order tracking system and real-time chat capabilities, which include communication with both human agents and AI. With its focus on centralizing support, Lopaa AI is ideal for companies looking to improve customer satisfaction and optimize their support processes.
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Crm integration
Multichannel support
Complaint management
Query integration
Realtime chat
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Whatsapp Button Pro

Whatsapp Button Pro

  • Free Plan Available
8
14 Reviews
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Add Whatsapp Button to your store with one click! Show more

WhatsApp Button Pro is a powerful app designed to enhance customer interaction by integrating a WhatsApp Chat button directly into your online store. This feature allows your store visitors to initiate conversations with you on WhatsApp effortlessly, improving customer support and engagement. With customizable options, you can tailor the button text, placement, and starting message to better fit your brand's aesthetic and communication style. Furthermore, the app offers free customer support to help you adjust the look and feel of the chat button to perfectly align with your store's design. By streamlining the way customers can reach out, WhatsApp Button Pro not only aids in faster query resolution but also enhances user experience, ultimately contributing to higher customer satisfaction. Ideal for businesses seeking to provide instant support and build strong relationships with their clientele, this app is a valuable tool for modern digital communication.
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Easy customization
Whatsapp chat button
Direct communication
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Helpable

Helpable

  • $25 / Month
  • Free Plan Available
  • 14 Days Free Trial
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Organized Support Emails Using Personalized Video Automations Show more

Helpable is an innovative app designed to revolutionize customer interaction through personalized video automations. By utilizing pre-built video templates, Helpable offers an unforgettable journey for your customers, enhancing their experience with your brand. This app not only organizes support tickets in your inbox but also enables customized automated responses, ensuring efficient communication. Helpable caters to various industries, providing solutions that modernize business operations, save time, and reduce costs. With a simple tag system, managing and resolving customer requests becomes easier and more streamlined. Moreover, Helpable seamlessly integrates with Shopify stores, removing the hassle of complex setups, making it straightforward to enhance your e-commerce business.
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Shopify integration
Video automations
Pre-built video templates
Customized automated responses
Tag system
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ZYBR: AI, Helpdesk & Returns

ZYBR: AI, Helpdesk & Returns

  • Free Plan Available
  • New
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"Automate support, streamline returns, boost satisfaction with ZYBR’s AI helpdesk."

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AI Call Center Assistflow App

AI Call Center Assistflow App

  • $19-$499 / Month
  • 14 Days Free Trial
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Automated AI call center with real-time Shopify customer data integration.

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Keeping ‑ Helpdesk for Gmail

Keeping ‑ Helpdesk for Gmail

  • $33-$48 / Month
  • 14 Days Free Trial
8.2
1 Reviews
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The customer support helpdesk that integrates with Gmail Show more

Keeping - Helpdesk for Gmail transforms your team's Gmail account into a comprehensive help desk tool, seamlessly integrating customer support functionalities directly into your inbox. Designed specifically for eCommerce teams of all sizes, this app allows you to manage support emails without the need for an external help desk solution. Support requests arriving in your shared inbox are automatically converted into support tickets, which can then be synced across your team for effective collaboration. Within Gmail, you can easily assign, discuss, and prioritize these tickets, ensuring streamlined and efficient customer support management. Additionally, Keeping enables you to view customer order information directly within Gmail, offering context for each interaction. With advanced reporting features, you can gain insights into response times, ticket volume, and agent performance, allowing you to continually optimize your support operations.
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Advanced reporting
Support ticketing
Gmail integration
Team sync
Order information
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ARCS Support Ticketing System

ARCS Support Ticketing System

  • $2.99-$15.99 / Month
  • 14 Days Free Trial
(1/5)
1 Reviews
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Easy and Reliable Support System Show more

The ARCS Support Ticketing System is a user-friendly and scalable application designed to enhance customer support and streamline communication management for stores. By enabling customers to initiate support tickets, the app allows store owners and managers to efficiently review, address, and resolve customer inquiries, issues, and feedback from a centralized platform. With the flexibility to toggle ticketing capabilities for customers, store managers can personalize the support experience. The system also offers features to customize the content displayed on the support page, ensuring alignment with brand communication. Moreover, it provides a reliable way to track ticket status, keeping both customers and staff informed throughout the resolution process. This comprehensive solution enhances customer service operations, ensuring timely and effective responses to customer needs.
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Initiate support tickets
Review customer inquiries
Respond to issues
Manage communication
Track ticket status
Customize support page
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HelpZenith - Ticket & HelpDesk

HelpZenith - Ticket & HelpDesk

  • $10-$299 / Month
  • Free Plan Available
(1/5)
1 Reviews
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Efficiently elevate customer satisfaction with HelpZenith. Show more

HelpZenith ‑ Ticket & HelpDesk is a robust customer support solution designed to enhance service delivery and streamline ticket management. This versatile app allows businesses to transform incoming emails into tickets, consolidating them within a centralized system for efficient handling. With HelpZenith, access detailed reports that offer valuable insights into support activities, aiding in continuous improvement and strategic decision-making. The app also features workflow automation, facilitating the automatic assignment, categorization, and response to queries, thereby optimizing operational efficiency. Users are empowered with a seamless customer portal enabling them to independently create, manage, and track their support tickets. HelpZenith revolutionizes customer support by simplifying complexities and boosting satisfaction levels, fostering a more responsive and effective support experience. Embrace this all-in-one solution to embark on a transformative support journey that elevates your business’s reputation for exceptional service.
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Workflow automation
Customer portal
Ticket management
Detailed reports
Email-to-ticket
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Phone Numbers & Calls ‑ SBoard

Phone Numbers & Calls ‑ SBoard

  • $8-$20 / Month
  • 7 Days Free Trial
7.4
10 Reviews
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Free number for better customer support & sale conversions Show more

Phone Numbers & Calls - SBoard is an essential app for businesses seeking to enhance customer service and boost sales by providing a toll-free phone number for their store. This convenient service allows customers to easily call or text, ensuring they have quick access to your support team, which can lead to increased customer satisfaction and reduced customer churn. A dedicated business number not only helps in managing professional communications but also protects your privacy and personal time, keeping your work-life balance intact. Furthermore, having a verified phone number enhances your store's credibility, as it allows verification with major platforms like Google, Facebook, and Alibaba Merchant accounts, signaling a trustworthy presence. Whether you're a small business or a growing enterprise, SBoard is designed to make your customer interactions seamless and professional.
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Toll-free number
Customer calls
Text messaging
Privacy protection
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ReplyDesk: AI Helpdesk

ReplyDesk: AI Helpdesk

  • $39-$199 / Month
  • Free Plan Available
  • 7 Days Free Trial
2 Reviews
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Multichannel Helpdesk and CRM Solution Powered by AI Show more

Replydesk Helpdesk and CRM is the ultimate solution for eCommerce sellers seeking to streamline customer support across various platforms. This powerful tool centralizes all interactions, ensuring you provide a consistent and efficient support experience to your customers. With seamless integration to over 12 major marketplaces, webstores, and social media platforms, Replydesk simplifies multichannel selling. Enhanced with AI-powered features, including GPT, it enables users to compose emails and respond to customer inquiries swiftly and effectively. Onboarding your team is effortless, as the platform supports collaborative features like notes, mentions, and comprehensive statistics to enhance support operations. Embrace Replydesk to elevate your eCommerce business's customer service and maintain coherence across diverse selling channels.
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Ai-powered responses
Centralized interaction management
12+ integrations
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NabliTalks

NabliTalks

  • $6-$22 / Month
  • Free Plan Available
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"NabliTalks: AI Shopify support, RAG search, analytics, and seamless integration."

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In today's fast-paced e-commerce environment, managing customer support efficiently is paramount for businesses looking to succeed. Shopify support ticket management apps play a crucial role by streamlining operations, enhancing customer experiences, and ultimately contributing to business growth. These apps integrate seamlessly with your Shopify store, enabling you to handle customer inquiries promptly and effectively, ensuring that your support team can provide timely and accurate resolutions to customer issues.

Explore the impressive range of support ticket management apps listed here to find the perfect solution for your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

Shopify support ticket management apps are tools that help businesses efficiently handle customer support inquiries by organizing and tracking tickets, providing a centralized system to address customer issues swiftly.

2. How do these apps improve customer experience?

By streamlining the support process, these apps ensure that customer issues are addressed quickly and accurately, leading to higher satisfaction rates and a more positive overall experience.

3. Can these apps integrate with my existing systems?

Yes, many Shopify support ticket management apps offer seamless integration with existing CRM systems, email platforms, and other essential business tools, enhancing their functionality and ease of use.

4. Are these apps suitable for small businesses?

Absolutely, these apps are designed to meet the needs of businesses of all sizes, providing scalable solutions that can grow alongside your business.

5. What features should I look for in a support ticket management app?

Consider features such as automated ticketing, customer communication tools, reporting capabilities, multi-channel support, and scalability when choosing an app.

6. Are there free versions of these apps available?

Many support ticket management apps offer free versions or trials so you can evaluate the features and determine if they meet your business needs before committing to a paid plan.

7. How can these apps boost my store's growth?

By improving customer service efficiency and satisfaction, these apps can lead to increased customer retention and positive reviews, boosting your store's reputation and growth.

8. Do these apps support multi-language customer service?

Some support ticket management apps offer multi-language support, allowing you to effectively serve a diverse customer base across various regions.

9. How can I get started with integrating a support ticket management app?

Start by exploring the apps listed here, evaluating their features, and selecting one that aligns with your business needs. Follow the app installation and setup instructions to integrate it with your Shopify store.

10. What level of support can I expect from the app providers?

Most app providers offer comprehensive support including documentation, tutorials, and direct customer service to help you successfully implement and use their solutions.

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