Replyco ‑ eCommerce Helpdesk

Name: Replyco ‑ eCommerce Helpdesk Introduction Video
Uploaded: 2024-04-03T09:30:03Z
Duration: 1 min 33 s
Description: Manage email, social and marketplace customer messaging.

Develop by Shopify

$45-$65

/ Month

7 Days Free Trial

Manage email, social and marketplace customer messaging.

Marketplace integration

Multi-channel support

Automated workflows

Quick responses

Analytics reports

Team collaboration

Unified inbox

Message templates

About Replyco ‑ eCommerce Helpdesk

Launched Oct 10, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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(21 Reviews)

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Introduction Video

Description

Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.

With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.

Connect to all major selling channels and social media platforms.
View and reply to all messages from one place.
Access important customer and order data when viewing a message.
Automate message management with auto-assign, auto-responders and more.
Save time with customizable email templates (canned responses).

Pros

Integrates multiple selling and social media channels into one intuitive inbox.
Provides a 360-degree customer view with order details and purchase history.
Automates tasks and streamlines workflows, improving response efficiency.
Supports all major selling channels and social media platforms.
Allows viewing and replying to all messages from one central place.
Includes access to important customer and order data when viewing a message.
Features automation tools like auto-assign and auto-responders.
Offers customizable email templates (canned responses) to save time.

Cons

No mention of integration with specific niche platforms or newer social media channels.
Potential learning curve for users unfamiliar with unified communication tools.
No detailed information about pricing or tiered features in the description.

Top Helpful Reviews

THE CRONUS SHOP

Aug 22, 2023 on Shopify

The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.

eZoneTrading

Oct 27, 2022 on Shopify

We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.

GadgetWear

Oct 27, 2022 on Shopify

Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.

Cheeky Zebra

Oct 24, 2022 on Shopify

I absolutely love replyco. Have been using them for almost 2 years now, their customer support team is so good. Alex basically set up the entire integration for us and it's been seamless ever since. I've also found them to be cheaper than other apps we tried before. Would definitely recommend.

Lutema

Oct 21, 2022 on Shopify

Replyco is a great helpdesk software at a great price! They also have excellent customer support if you have any questions or concerns. I highly recommend Replyco for all of your customer service needs!

Thunderfix Hardware

Oct 18, 2022 on Shopify

We currently use the Replyco App which links to our Shopify Account. It brings all messages and queries from Shopify and all our other sales channels into one easier-to-use interface. It enables us to keep track of queries, cancellations and much more without having to worry about them getting lost in our inbox. Support is always on hand if an issue arises and the monthly cost is far less than having to employ more personnel to deal with messages etc.

Thorness.co.uk

Oct 12, 2022 on Shopify

We have been trading online for over 20 years and managing emails has always been a key part of our business, prior to moving over to Replyco we were managing our emails via outlook, this was becoming increasingly time consuming and inefficient. Maintaining a consistent style of messaging was also proving to be difficult as our business grew employing more people to manage the messages. We have been working with Replyco for almost 2 years now and the time savings have been considerable but perhaps more importantly than this is the fact that we have been able to improve our metrics. In terms of how fast we can respond to messages and that simple “where’s my item” type messages can be answered efficiently and quickly with improved customer satisfaction. Alex and his team set a very high standard in customer care, and we have benefited from their hands on approach to working with us, the onboarding was simple and efficient. If your business is still in a fledging state or you have many years of experience, I would highly recommend Replyco without any reservations

Replyco ‑ eCommerce Helpdesk

About Replyco ‑ eCommerce Helpdesk

Built by Shopify

Related Categories

ZB: Facebook & Messenger Chat

Introduction Video

Description

Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.

Pros

Cons

Top Helpful Reviews

THE CRONUS SHOP

eZoneTrading

GadgetWear

Cheeky Zebra

Lutema

Thunderfix Hardware

Thorness.co.uk

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