Shopify Customer messaging apps 2025

WhatsApp & Helpdesk ‑ MyAlice

$60-$180 / Month

9.1

12 Reviews

Centralize every order, every conversation, even social DMs. Show more

WhatsApp & Helpdesk - MyAlice is a comprehensive customer service platform designed to help eCommerce merchants capitalize on high-intent customer interactions across various messaging channels, including WhatsApp, Instagram, Facebook, Line, Telegram, and Viber. By centralizing communications, MyAlice allows businesses to seamlessly migrate from other platforms such as Gorgias, Zendesk, and Freshdesk, offering an integrated solution for managing customer inquiries. It prioritizes WhatsApp, email, chat, and social media comments/DMs in a unified feed, ensuring no customer message goes unanswered. With its live chat and social channel widget, merchants can efficiently support customers, potentially increasing sales. Additionally, MyAlice provides tools to send personalized WhatsApp campaigns, recover abandoned carts, and automate checkout reminders. This platform also integrates with Shopify, allowing users to view, edit, and manage orders directly within MyAlice, streamlining operations and enhancing customer experience.

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Live chat widget

Order management

Broadcast campaigns

Unified inbox

Cart recovery automation

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Heymarket SMS

$47-$71 / Month

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Business Text Messaging with Customers Show more

Heymarket SMS is an integrated messaging app designed to streamline communication for businesses using Shopify. By syncing customer information, such as recent orders and loyalty data, the app enables seamless conversations with shoppers without the need to switch between different platforms. Featuring a robust 2-way sync, Heymarket ensures that your customer interactions are always accurate and up-to-date. The app allows businesses to send personalized SMS marketing messages and automatic notifications at every stage of a Shopify order. Additionally, it supports messaging through various channels, including SMS, Instagram Messaging, Facebook Messenger, and more, providing a comprehensive customer engagement experience. With enterprise-grade reporting and security compliance such as SOC 2 Type 2, TCPA, and HIPAA, Heymarket SMS offers reliable and secure communication solutions for businesses seeking to enhance their customer engagement strategy.

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Multi-channel messaging

Automatic order updates

2-way messaging

Personalized sms marketing

Enterprise-grade security

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Replyco ‑ eCommerce Helpdesk

$45-$65 / Month

(3/5)

13 Reviews

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Manage email, social and marketplace customer messaging. Show more

Replyco ‑ eCommerce Helpdesk is an intuitive platform designed to simplify and streamline customer support for online retailers. Tailored specifically for eCommerce businesses, it centralizes all customer inquiries from various marketplaces and communication channels into a single, easy-to-navigate dashboard. This comprehensive system helps businesses manage and respond to customer queries swiftly, enhancing customer satisfaction and loyalty. With features like automated responses, customizable templates, and advanced reporting, Replyco empowers support teams to optimize their workflows and performance. The app's seamless integration with major eCommerce platforms ensures that all order-related information is readily accessible, reducing response times and improving accuracy. By unifying customer communication and leveraging automation, Replyco enables businesses to focus on scaling their operations while maintaining exceptional service standards.

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Marketplace integration

Multi-channel support

Automated workflows

Quick responses

Analytics reports

Team collaboration

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Afterpay On‑Site Messaging

(2.2/5)

59 Reviews

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Increase customer sales with pay-over-time onsite messaging Show more

The Afterpay On-Site Messaging app empowers retailers to enhance their checkout experience by integrating customized messaging on product and cart pages. This user-friendly tool is designed to appeal to Millennial and Gen Z shoppers who prefer using Afterpay for its straightforward, secure buy-now, pay-later option. With the app, merchants can effortlessly customize, preview, and publish tailored messages across both desktop and mobile platforms, optimizing visibility and engagement. The visual editor simplifies the addition of messaging, allowing for easy adjustments to match the brand's aesthetic, including the ability to modify mobile views and add footer icons. Retailers can also tailor messaging to correspond with specific order limits, ensuring clear communication that aligns with their Afterpay account terms. In sum, the app strengthens the brand's partnership with Afterpay while promoting quicker and more seamless checkouts.

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No coding required

Customizable messaging

Visual editor

Millennial and gen-z targeting

Payment method promotion

Increases shopping frequency

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Clearpay On‑Site Messaging

9.1

8 Reviews

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Increase customer sales with pay-over-time onsite messaging

Increase sales

Customizable messages

Visual editor

No coding needed

Preview option

Easy publish

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Klarna On‑Site Messaging

(2.4/5)

219 Reviews

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Convert more sales with flexible payment option messaging. Show more

Klarna On‑Site Messaging is a versatile app designed to enhance your online store's communication by showcasing Klarna as a payment option. This app allows you to create customized messaging, including banners and personalized promotions, across various pages such as product and cart pages. By highlighting Klarna’s buy now, pay later (BNPL) options while customers are still shopping, you can boost conversions at checkout. The app is easy to integrate and requires Klarna to be active as a payment method. Its tailored messaging capabilities help businesses maximize sales and optimize customer experience. Additionally, the app offers an optional feature to extend order data sharing and prevent inventory oversells, all backed by a dedicated support team for seamless implementation.

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Increases conversions

Customized messaging

Promotes bnpl

Personalized promotions

Extends order data

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Tandym On‑Site Messaging

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Drive discovery of the Tandym payments with on-site messaging Show more

Tandym On‑Site Messaging is a powerful app designed to enhance the functionality of your Tandym Wallet by integrating personalized messages directly into your online store. With its intuitive, no-code visual editor, you can effortlessly craft engaging and visually appealing messages that align seamlessly with your site’s design. This app not only helps in boosting the visibility of your Tandym Wallet but also highlights its unique features and exclusive rewards, attracting and retaining customers effectively. Strategically place custom messages in optimal spots across your website to ensure maximum impact and engagement. Proven effective by partners, on-site messaging is an essential tool for increasing the adoption and utilization of the Tandym Wallet among your customer base. Ideal for businesses keen on amplifying their digital engagement, Tandym On‑Site Messaging makes personalized marketing accessible and efficient.

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No-code editor

Custom messages

Optimal placement

Benefit showcasing

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Zip On‑Site Messaging

(1.7/5)

3 Reviews

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Increase conversions with buy now, pay later messaging. Show more

Zip On-Site Messaging is an innovative app designed to enhance your online store by offering Zip's "pay later" pricing options. It helps attract budget-conscious shoppers by presenting the option to pay in four affordable installments. With easy integration, the app seamlessly blends with your site's existing design, inheriting fonts, alignment, and colors for a cohesive look. Customization is straightforward, allowing you to fit the widget across different site elements and select SKU categories effortlessly. This app acts as a necessary complement to the Zip payment gateway, which must be installed separately for customers to complete their transactions using Zip. Additionally, the app supports various pop-up features, such as cart and custom pop-ups, using custom code, an editor tool, or pre-designed templates to further drive sales and engage visitors effectively.

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Seamless integration

Easy customization

Editor tool

Template management

Payment gateway integration

Custom popups

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Splitit On‑Site Messaging

8.2

1 Reviews

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Add monthly payment on-site messaging to increase sales Show more

Splitit On‑Site Messaging is an innovative app designed to enhance the shopping experience by allowing customers to understand flexible payment options directly on your website. Unlike traditional buy now, pay later providers, Splitit allows shoppers to pay in installments without requiring any new lines of credit, communicating this feature effectively while they browse. The app seamlessly integrates into your site with white-label customization, enabling you to maintain strong brand presence through tailored messages, transparent pricing, and impactful banners. By highlighting the benefits of paying over time, Splitit helps merchants improve conversion rates, particularly for high-value products. This on-site messaging solution not only enhances customer engagement but also consistently delivers a positive return on investment. With Splitit On‑Site Messaging, you provide a clear, flexible payment experience that encourages shoppers to complete their purchases.

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Seamless integration

Installment messaging

White-label customization

Transparency banners

Flexible options

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Bread Pay Messaging

6.4

4 Reviews

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Offer on-site messaging and customer prequalification Show more

Bread Pay Messaging is a dynamic app that streamlines the financing process, enabling customers to pre-qualify for financing early in their shopping journey. By offering transparent financing options, the app increases customers' purchasing power and boosts sales for retailers. The intuitive process allows users to pre-qualify and complete their purchase in under 60 seconds, with order information seamlessly transferred to the retailer's server upon checkout. Retailers benefit from receiving full payment upfront, while Bread Pay assumes the risk by allowing customers to pay over time. The app ensures clear terms with no hidden fees, prepayment penalties, or deferred interest, making it a reliable choice for both shoppers and retailers. Retailers can also customize loan plans to meet diverse customer needs and gain actionable insights to re-engage abandoned shoppers, driving higher conversion rates.

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Pre-qualify financing

Checkout fast

Transparent terms

Custom loan plans

Re-engage shoppers

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PayPlan by RBC Messaging

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Offer on-site messaging and customer prequalification Show more

PayPlan by RBC Messaging is a dynamic app designed to streamline the financing process for customers early in their shopping journey. By enabling users to apply and pre-qualify for financing in under 60 seconds, it equips them with transparent and flexible financing options, promoting increased purchasing power and boosting sales. Once a purchase is completed, the order details are promptly transferred to the retailer’s server, ensuring a smooth transaction experience. This app is intended to be used in conjunction with the RBC PayPlan app, providing a cohesive and efficient system for both retailers and customers. Retailers benefit by receiving full payment upfront, while customers enjoy the advantage of paying over time without prepayment penalties or deferred interest. Additionally, the app offers customizable loan plans tailored to meet diverse customer needs, further enhancing the shopping experience.

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Order information transfer

Custom loan plans

On-site messaging

Customer prequalification

Transparent financing

Quick checkout process

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Slv Whatsapp followup message

$9.9 / Month

9.1

1 Reviews

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streamline support with automated messaging and WhatsApp chat Show more

Slv WhatsApp Followup Message is a robust tool designed to enhance customer interaction by integrating seamless chat, follow-ups, and automated messaging via WhatsApp. Tailored for businesses of all sizes, this app offers two operational modes: single and multiple support agents, allowing flexibility in managing communication strategies. Users can efficiently define and manage work schedules through customizable shift times, ensuring comprehensive coverage and optimal resource allocation. The app also features an automated coupon generation system, enabling personalized promotional offers that can boost sales and customer loyalty. By streamlining communication and automating routine tasks, Slv WhatsApp Followup Message significantly improves customer engagement, while simplifying support and sales processes. This multi-faceted approach ensures businesses can maintain high-quality service and effectively manage their customer interactions with minimal manual intervention.

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Whatsapp chat integration

Multiple support agents

Automated follow-ups

Coupon generation

Shift management

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Affirm pay‑over‑time messaging

(1.7/5)

45 Reviews

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Boost sales with the top-rated, pay-over-time leader, Affirm. Show more

The Affirm pay-over-time messaging app is a powerful tool designed to enhance the shopping experience by displaying estimated monthly or bi-weekly payment options on product pages and at checkout. This app aims to help businesses increase their average order values by presenting prices in a more budget-friendly manner, making it easier for customers to envision affording their desired products. To start using the app, merchants need to create an account on the Affirm website through the "For Business" link. Once set up, businesses can leverage Affirm's broad support for various cart sizes and utilize payment messaging to drive higher conversions. By integrating this feature, retailers not only offer flexibility to customers but also potentially boost sales and customer satisfaction. The Affirm Messaging app stands out as an effective solution for businesses seeking to optimize their online storefront and meet the evolving needs of modern consumers.

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Budget-friendly payments

Monthly/bi-weekly amounts

Increase order values

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Scalapay On‑Site Messaging

(1.6/5)

4 Reviews

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Promote Scalapay as payment method in product and cart page Show more

Scalapay On-Site Messaging is a dynamic app designed to inform customers about the Scalapay payment options available in your online store. This customizable tool allows retailers to craft tailored messages that highlight their partnership with Scalapay, enhancing customer engagement on product and cart pages. By ensuring Scalapay is active as a checkout payment method, merchants can easily activate the app and boost their sales. The app's flexibility enables you to maximize cart conversions by personalizing messages, making it clear and attractive for customers to shop using Scalapay. Additionally, adding Scalapay’s widget and pop-up to key customer touchpoints increases visibility and encourages a seamless shopping experience. Scalapay On-Site Messaging is a strategic tool to enhance customer awareness and drive sales growth.

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Customizable messaging

Promotes scalapay

Widget and pop-up

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seQura On‑Site Messaging

8.2

5 Reviews

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Convert more sales with seQura Show more

seQura On-Site Messaging is an innovative app designed to enhance e-commerce experiences by seamlessly integrating seQura's payment solutions into your website. This user-friendly tool allows you to effortlessly customize, preview, and publish on-site messages using its intuitive visual editor, eliminating the need for any coding expertise. By strategically placing promotional messages along the customer's path to purchase, businesses can effectively boost conversion rates and encourage repeat purchases through seQura's flexible payment options. The app offers customizable widgets that can be displayed on product and checkout pages, ensuring customers are aware of the convenient payment choices available to them. With seQura On-Site Messaging, businesses can maximize conversion and recurrence, creating a more engaging and efficient shopping experience.

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Display widgets

Customize messaging

Maximize conversion

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ProWebSms Business Messaging

$3 / Month

9.1

13 Reviews

Claim Offer

Any SMS Gateway, Android, Whatsapp messaging & abandoned carts Show more

ProWebSms Business Messaging is a versatile app designed to enhance communication between businesses and their customers through SMS and WhatsApp messages. The app facilitates seamless messaging at critical touchpoints such as checkout, payment reception, and order shipping, ensuring customers are kept in the loop throughout their shopping experience. Additionally, it helps tackle abandoned carts by reminding customers to complete their purchases and encourages product feedback, seamlessly incorporating reviews into product listings. With an advanced variable system, users can tailor messages to meet their specific needs or customer segments. Businesses can choose between using the reliable SMS Master Gateway or integrate their preferred SMS gateway, Android smartphone, or WhatsApp for messaging. The app also offers assistance with sender ID registration, especially beneficial for businesses operating in Gulf countries and beyond.

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Customizable messages

Multiple channels

Event-based messaging

Abandoned carts alerts

Product review prompts

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Excel Post Purchase

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Seamless post-purchase upgrades with custom messaging. Show more

Excel Post Purchase is an innovative app designed to enhance the shopping experience by offering targeted post-purchase upgrades, specifically beneficial for merchants with multi-tier product offerings. It enables customers to effortlessly switch from a single-user to a multi-user license immediately after checkout, highlighting potential savings to incentivize upgrades. The app allows merchants to customize upsell messages, tailoring the experience to boost conversion rates and customer engagement. Its seamless integration ensures that customers can complete upgrades without the hassle of re-entering payment details, thereby saving time and reducing friction. This streamlined process not only enhances customer satisfaction but also opens new revenue channels for merchants by encouraging easy transitions to more comprehensive product tiers. Ideal for sellers offering both single and multi-user versions, Excel Post Purchase simplifies upgrade paths and optimizes the post-purchase journey.

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Custom messaging

Encourage conversions

Post-purchase upgrades

Seamless license switch

No payment re-entry

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Replyco ‑ eCommerce Helpdesk

$45-$65 / Month

(3/5)

13 Reviews

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Manage email, social and marketplace customer messaging. Show more

Replyco ‑ eCommerce Helpdesk is an intuitive platform designed to simplify and streamline customer support for online retailers. Tailored specifically for eCommerce businesses, it centralizes all customer inquiries from various marketplaces and communication channels into a single, easy-to-navigate dashboard. This comprehensive system helps businesses manage and respond to customer queries swiftly, enhancing customer satisfaction and loyalty. With features like automated responses, customizable templates, and advanced reporting, Replyco empowers support teams to optimize their workflows and performance. The app's seamless integration with major eCommerce platforms ensures that all order-related information is readily accessible, reducing response times and improving accuracy. By unifying customer communication and leveraging automation, Replyco enables businesses to focus on scaling their operations while maintaining exceptional service standards.

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Marketplace integration

Multi-channel support

Automated workflows

Quick responses

Analytics reports

Team collaboration

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Zendesk

$55-$150 / Month

(2.9/5)

161 Reviews

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Omnichannel customer service and engagement platform Show more

Zendesk is a comprehensive customer service and engagement software designed to enhance interactions between businesses and their customers. It offers a suite of tools that facilitate communication, streamline support processes, and improve customer satisfaction. With Zendesk, companies can manage and respond to inquiries efficiently through email, chat, phone, or social media. The app provides a range of customization options, enabling businesses to tailor their support operations to better meet their specific needs. Its robust reporting and analytics features allow for insightful performance tracking and data-driven decision making. Additionally, Zendesk integrates seamlessly with numerous third-party applications, enhancing its functionality and adaptability across various business environments. Businesses of all sizes leverage Zendesk to foster stronger relationships and deliver exceptional customer support experiences.

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Social media integration

Messaging integration

Email support

Omnichannel support

Chat support

Customer interactions

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Ulai

$99-$999 / Month

9.1

1 Reviews

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Deliver delightful customer experience with GenAI based engine Show more

Ulai is a cutting-edge conversational commerce platform built on ChatGPT’s GenAI technology, designed to transform customer engagement throughout their purchase journey. By offering personalized interactions and effective product discovery, Ulai enhances the overall shopping experience. Its advanced capabilities in managing buyer pre-purchase concerns and providing tailored product recommendations help reduce refunds and increase revenue. With vernacular support and omni-channel availability, Ulai offers 24/7 human-like customer service, thus boosting customer satisfaction and loyalty. Additionally, Ulai enhances Average Order Value (AOV) and minimizes support tickets, making it a valuable asset for scaling support efficiently. The platform also includes features like personalized WhatsApp broadcasts and effective reduction of non-delivery reports (NDRs) and frauds, further optimizing the sales process. With Ulai, businesses can anticipate improved engagement, secure transactions, and a seamless end-to-end shopping experience.

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Product recommendations

Aov enhancement

Revenue increase

Product discovery

Personalized interactions

Omni-channel support

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Shopify Customer messaging apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 3 Apps

WhatsApp & Helpdesk ‑ MyAlice

Heymarket SMS

Replyco ‑ eCommerce Helpdesk

Afterpay On‑Site Messaging

Clearpay On‑Site Messaging

Klarna On‑Site Messaging

Tandym On‑Site Messaging

Zip On‑Site Messaging

Splitit On‑Site Messaging

Bread Pay Messaging

PayPlan by RBC Messaging

Slv Whatsapp followup message

Affirm pay‑over‑time messaging

Scalapay On‑Site Messaging

seQura On‑Site Messaging

ProWebSms Business Messaging

Excel Post Purchase

Replyco ‑ eCommerce Helpdesk

Zendesk

Ulai