WhatsApp & Helpdesk ‑ MyAlice

Develop by Alice Labs Pte. Ltd.

$60-$180

/ Month

14 Days Free Trial

Centralize every order, every conversation, even social DMs.

Live chat widget

Order management

Broadcast campaigns

Unified inbox

Cart recovery automation

About WhatsApp & Helpdesk ‑ MyAlice

Launched Nov 18, 2021

Built by Alice Labs Pte. Ltd.

Email :

[email protected]

Address

160 Robinson Road SBF Centre, #24-09, Singapore, 068914, SG

Website Support Portal Privacy policy

Related Categories

Description

Increase sales through WhatsApp & other DMs. Send campaigns and automate order-related notifications

Your customers are on WhatsApp, Instagram, FB, Line, Telegram, Viber, and other messaging channels. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. How are you converting those to orders? Convert those shoppers, and retain them longer, with MyAlice — the sales-focused customer service platform for growing eCommerce merchants. Easily migrate from Gorgias, Zendesk, Freshdesk, Reamaze, Tidio, Richpanel, Wati, Zoko, DelightChat, and SuperLemon.

Live chat and social channel widget for customer support and increase sales.
Prioritize WhatsApp, email, chat, and social comments/DMs in one feed.
View, edit, and cancel Shopify orders without leaving the MyAlice customer view.
Send personalized WhatsApp broadcast campaigns to your customer lists.
Use WhatsApp to recover abandoned carts, automate checkout reminders, and more.

Pros

Centralizes customer interactions across multiple messaging platforms such as WhatsApp, Instagram, FB, Line, Telegram, and Viber
Facilitates seamless migration from other customer service platforms like Gorgias, Zendesk, and Freshdesk
Helps convert high-intent customer engagements into orders and retain customers longer
Integrates live chat and social channel widgets to enhance customer support and increase sales
Prioritizes communications from different channels in a single feed, improving efficiency
Allows viewing, editing, and canceling Shopify orders without leaving the app
Enables personalized WhatsApp broadcast campaigns to reach customer lists
Provides features to recover abandoned carts and automate checkout reminders using WhatsApp

Cons

Specific cons are not detailed in the provided app description, but potential limitations could include platform-dependent constraints or integration issues
The app might require learning curve or adaptation for users familiar with previous platforms
Additional costs or subscription fees might apply, as with many eCommerce tools

Rating And Reviews

SinIntermediarios

Sep 12, 2023 on Shopify

App was good and service team was OK. We unistalled because found a good option in Latinamerica that suites better. It deserves 5 stars but the fact that they charged me $340 by mistake and the only person who found out was me (they didn´t), degrades 1 star. Hope you fix the thing. Otherwise, if you are looking for an easy to use and complete solution to whatsapp + all channels, MyAlice beats the others.

CHIP.VN

Jun 07, 2023 on Shopify

I rarely write about my experiences or leave feedback on applications. However, after a long time using Myalice, I really want to introduce Myalice to everyone. Excellent customer service; they listen and provide enthusiastic support. Consolidates all support channels in one place, saving time, centralizing data, and increasing efficiency. They have APIs and Webhooks that I easily integrated with Chatgpt to automatically respond to basic customer requests and also easily transfer data externally. The integrated support mailbox with Shopify allows me to quickly process orders. You are looking for a centralized customer care and support solution. Give it a try!

TempleTape.com

Mar 16, 2022 on Shopify

Wow, this app is great! Using it as a helpdesk and live chat. The team says they have plenty more on the roadmap!

Nightingale

Mar 05, 2022 on Shopify

Decent helpdesk tools are hard to come by. A Helpdesk tool for Shopify is even rarer. MyAlice came out of the gate as the more mature solution of the bunch, providing a mobile app that makes it really convenient to answer Customer queries on the go. Put that together with email support which is supposed to come later this year, you have yourself a near-complete solution. Con: The monthly active limits may seem low, but it makes sense for running a small number of brands. Overall: Having a good helpdesk tool for Shopify that doesn't break the bank. Also, one that has a good mobile app too! It's mind-boggling how many tools don't have a mobile app

Artventure

Feb 23, 2022 on Shopify

The product looks promising, especially focussing on the e-commerce specific features is what makes it more special. Their onboarding process and support are also great, they fix problems whenever I face it.

Swag Kicks

Jan 19, 2022 on Shopify

Ever since we started our business, we were looking for a solution to cater all our queries from facebook/Insta to whatsapp, webchat etc integrated with shopify. Myalice has proved to be a breath of fresh air for us.