WhatsApp & Helpdesk - MyAlice is a comprehensive customer service platform designed to help eCommerce merchants capitalize on high-intent customer interactions across various messaging channels, including WhatsApp, Instagram, Facebook, Line, Telegram, and Viber. By centralizing communications, MyAlice allows businesses to seamlessly migrate from other platforms such as Gorgias, Zendesk, and Freshdesk, offering an integrated solution for managing customer inquiries. It prioritizes WhatsApp, email, chat, and social media comments/DMs in a unified feed, ensuring no customer message goes unanswered. With its live chat and social channel widget, merchants can efficiently support customers, potentially increasing sales. Additionally, MyAlice provides tools to send personalized WhatsApp campaigns, recover abandoned carts, and automate checkout reminders. This platform also integrates with Shopify, allowing users to view, edit, and manage orders directly within MyAlice, streamlining operations and enhancing customer experience.