Heymarket SMS

Name: Heymarket SMS Introduction Video
Uploaded: 2024-04-04T07:33:03Z
Duration: 1 min 33 s
Description: Business Text Messaging with Customers

Heymarket SMS

Develop by Shopify

$47-$71

/ Month

15 Days Free Trial

Business Text Messaging with Customers

Multi-channel messaging

Automatic order updates

2-way messaging

Personalized sms marketing

Enterprise-grade security

About Heymarket SMS

Launched Aug 08, 2021

Built by Shopify

Address

5118 Joyce Street, Suite 300, Vancouver, BC, V5R 4H1, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Respond to customers faster, increase satisfaction, and streamline the agent experience with SMS.

No more switching between platforms to access key information. Now, you can message your shoppers alongside their recent orders, loyalty information, and customer notes. Heymarket’s 2-way sync keeps data automatically updated, so your conversations are accurate. Message your customers with key Shopify information right at hand. Automatically send notifications at each stage of a Shopify order. Deliver a stellar shopping experience across SMS, Instagram Messaging, Facebook Messenger, and more.

2-way messaging right from Shopify
Reach multiple contacts at once with personalized SMS marketing
Automatically send order updates from Shopify that customers can respond to
Send and receive messages from SMS, Facebook and Instagram Messenger, and more
Enterprise-grade reports and security: SOC 2 Type 2, TCPA, and HIPAA compliant

Pros

Consolidated messaging platform integrates with Shopify, reducing the need to switch between different applications
2-way sync ensures data is automatically updated, making conversations accurate and up-to-date
Facilitates sending notifications at each stage of a Shopify order, enhancing customer communication
Supports multiple messaging platforms including SMS, Instagram Messaging, Facebook Messenger, and more, providing flexibility
Enterprise-grade reports and security with compliance to SOC 2 Type 2, TCPA, and HIPAA standards, ensuring data safety and regulatory compliance

Cons

Potential learning curve for users unfamiliar with integrated messaging platforms
Reliance on Shopify for optimal performance may not suit businesses using other e-commerce platforms
Integration complexity may require additional technical support or resources

Top Helpful Reviews

Fox Airsoft

Aug 01, 2025 on Shopify

Installed it with the 14 day free trial. Contacted customer support to set it up. They replied back after hours telling me we couldn't do it unless you go to a paid plan. Replied back asking how I could test it. Waiting over 12 hours to receive a response. Unimpressed. Updated: I had a rep reach out to help and we began making progress. I was hopeful that we could work through the trial to see the effectiveness. Then the app completely stopped loading and would blink in a perpetual loop. Reached out again, hopeful that they could continue to help and was told they couldn't help anymore. At the end of this, app is not functioning and they were not willing to help me to make the sale. Hopefully they can use this as a learning experience for future users.