Straight up doesn't work. The app block does not load at all and just stays empty/blank. Support will tell you to refer to the extremely basic installation instructions, which obviously wouldn't help if the app itself does not function at all.

Useless App & Non-Existent Support! This app does not work at all. We followed the official Afterpay On-Site Messaging Implementation Guide exactly as instructed, yet the message blocks either remained invisible or empty. We tested multiple Shopify themes (including default, unmodified ones), and the messaging never appeared. Inspecting the page source confirmed that the Afterpay script loaded, but the generated block was 0 in size—completely non-functional. The official support was unhelpful and dismissive, repeatedly linking us to the same useless documentation instead of addressing the technical issue. After weeks of back-and-forth emails, no resolution was provided. Given that Afterpay’s own merchant support team set up our account incorrectly, we’re not surprised their app is just as broken. Avoid wasting your time with this app—it simply does not work, and Afterpay’s support does not care.

App does not work. I filled out the form for help and when they get back to me they want me to fill out an onboarding form just loops back to my status page for setting up the payment system. Does this payment system even work?

Horrible Customer Service, No Response! Absolutely terrible experience with Afterpay. I’ve been trying to contact them for hours with no response whatsoever. I sent an email over many hours ago, and still nothing—no reply, no support, nothing. Their customer service is nonexistent. A company this big should have basic communication, but this is a complete failure. If you ever need help, good luck getting a response! Utter disappointment.

Do Not Use this!! The afterpay team offers zero support to this app, very disappointed. I switched to other app.

Messaging was straightforward to install when following the instructions. Unsure if all of the people having issues are on an incompatible theme, but this worked fine for me!

Doesn’t work at all ! I’ve lost all my time with them and nothing happened couldn’t even Conect to my store and all the code and links doest’t work

Not happy, I can't install the afterpay messaging to my store. The codes they aren't there to replace them with. I have emailed them multiple times without a reply.

I dont know what it is about these reviews, the ap works fine things may not work at first but you cant give up, try again and watch the video, simple stuff, im Dyslexic and i still did it, i hope this finds you wll after pay. This 5 * is for the easy setup, but be warnd you need to wait for 3 days, for them to approve you.

Not happy as it's not working properly and I have been trying to contact afterpay for 2 weeks to help fix the problem and still have not hear back