Massively Live Chat & Chatbots

Develop by Shopify

$39-$69

/ Month

Free plan available 14 Days Free Trial

Omnichannel Live Chat & AI-Powered Chatbots by Massively

Ai-powered chatbots

Live chat support

24/7 service

Omnichannel engagement

Order status automation

Custom bot building

About Massively Live Chat & Chatbots

Launched Apr 01, 2024

Built by Shopify

Address

114 W. 17th Street, New York, NY, 10011, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Live chat & AI powered chatbots for websites and social channels. Customer support for eCommerce.

Massively offers businesses the ability to automate answers, engage with customers on the channels they prefer (and are already on), and free up real people to handle critical requests through live chat and GenAI-powered chatbots deployed to websites, Instagram, Messenger, SMS and Google. Provide 24/7 customer service and never miss another lead or sale. Connect with customers across social and messaging channels in the moments that count. Automate order status lookup and self-service.

Live Chat to seamlessly connect customers to agents when required.
Generative AI-Powered Smart Answers which can automate your business’s FAQs.
Easily deploy to websites, Instagram, Facebook Messenger, SMS, & Google Search.
Flow Builder allows businesses to build a custom bot or use pre-built templates.
Shopify order lookup allows our bots to check order status and self-serve.

Pros

Omnichannel support allows businesses to engage customers on preferred platforms such as websites, Instagram, Messenger, SMS, and Google
Enhances customer experience by providing 24/7 customer service, ensuring no lead or sale is missed
Automates repetitive tasks like order status lookup and self-service, freeing up human resources for critical requests
GenAI-powered chatbots can automate business FAQs, which improves efficiency and response times
Flow Builder feature enables easy customization with options for pre-built templates or custom bots
Integration with Shopify for order tracking supports e-commerce functionality

Cons

Potential challenges with initial setup and configuration due to the range of platforms and customization options
Reliance on AI may lead to occasional inaccuracies or misunderstandings in customer interactions
Businesses may require additional training for staff to manage and optimize the live chat and chatbot systems effectively
Possible privacy concerns related to data handling across multiple platforms