Top Free Shopify Support Ticket Management Apps 2025

ShipAid ‑ Shipping Guarantee is the ultimate solution for resolving issues with lost, stolen, damaged, or late packages, offering peace of mind to customers while increasing profits through customizable guarantee fees. It provides an enhanced post-purchase experience with quick resolutions and outstanding customer support within a seamless integration.

• Profit Retention: Set your own Guarantee Fee at checkout and keep the premiums, boosting your revenue.
• Branded Resolution Portal: A dedicated, branded Customer Resolution Portal to streamline service and facilitate issue filing.
• Simple Claims Management: Easily manage delivery issues with options to reship, refund, or deny claims with just a click.
• Custom Notifications: Reduce order anxiety with Custom Shipping Notifications and a Tracking Portal.
• Versatile Integration: Supports all cart types and offers custom installation in 24 hours or less.

According to user reviews, ShipAid excels in customer service, providing exceptional support and responsiveness. The app is praised for its seamless integration with platforms like Shopify and its effectiveness in offsetting replacement costs. Customers appreciate the simple concept and individualized support, making ShipAid highly recommended.

Notch – Customer Support Suite is designed to elevate eCommerce customer support by combining AI precision with expert insights. This comprehensive service manages all customer support operations, streamlining processes by minimizing the need for multiple service providers, thus enhancing operational efficiency and allowing businesses to focus on growth.

• AI and Expert Management: Full customer service operations are managed through a blend of AI technology and skilled teams, ensuring reliable support.
• Seamless eCommerce Integration: Easily integrates with various eCommerce platforms to provide a unified support experience.
• 24/7 Automated Chat: Provides around-the-clock support using store-specific knowledge, insights, and product details to assist customers effectively.
• Data-Driven Insights: Leverages analytics for offering actionable business insights, aiding in continuous revenue growth.

Reviews highlight Notch as a transformative tool for customer support with high praise for its ease of use and impressive integration capabilities. Users appreciate the time-saving nature of automated responses and the consistency in service, rating the app highly for significantly improving customer satisfaction and loyalty.

Kustomer is an AI-powered CRM designed to revolutionize how merchants engage with customers. Tailored for eCommerce and retail, it provides an all-encompassing view of customer data and facilitates seamless support across multiple channels. By enhancing customer understanding, the app creates personalized experiences, simplifies the management of inquiries, orders, and feedback, thereby boosting efficiency and service quality.

• Holistic Customer View: Offers a comprehensive perspective on customer profiles by integrating data across various platforms, ensuring well-informed interactions.
• Seamless Order Management: Facilitates direct refunds and cancellations from the Kustomer timeline and provides efficient access to Shopify data.
• Personalized Customer Experiences: Utilizes AI to tailor interactions and customize messages dynamically, enhancing customer satisfaction.
• Efficiency with Shortcuts: Streamlines workflows with customizable message shortcuts, allowing for quicker responses.
• Automated Support: Employs chatbot templates for automatic updates, reducing manual workload on support teams.

The app's outstanding advantages include superior integration capabilities, which users praise for simplifying complex processes. Reviews highlight its robust customer data insights and the efficiency it brings to order management, significantly improving support team performance. Many appreciate its user-friendly interface and dynamic message customization, fostering excellent customer service and satisfaction.

Helpwise is a user-friendly shared inbox platform designed for team email accounts such as help@ and jobs@, addressing the scalability, chaos, and security issues that arise as businesses grow. It provides a seamless way to handle customer queries and manage communication efficiently.

• Shared Inbox: Facilitates teamwork by allowing multiple users to manage a single email account, improving transparency and collaboration.
• Integration with Platforms: Enables easy access to customer order information from platforms like Shopify directly within the email interface.
• User-Friendly Interface: Designed to be intuitive and easy to use, minimizing the learning curve and maximizing efficiency.
• Improved Security: Addresses security loopholes typically found in traditional email sharing methods, ensuring sensitive data is protected.
• Scalability: Grows with your business, providing a sustainable solution to managing increasing communication demands.

Helpwise stands out for its ease of use, effective integration capabilities, and ability to centralize communication, as highlighted by user reviews. Customers appreciate the increased transparency and security it offers compared to traditional email management systems, making it a popular choice for growing businesses.

WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

HelpCenter: AI FAQ Page is an intuitive customer service tool designed for e-commerce businesses. It features an easy-to-navigate FAQ builder empowered by ChatGPT, live chat, and a robust ticketing system to streamline support and enhance customer interactions efficiently.

• AI-powered FAQ builder: Effortlessly create and customize FAQ pages using artificial intelligence for efficient customer support.
• AI-powered FAQ translations: Translate your FAQs to reach a global audience and cater to international customers.
• Product-specific FAQs: Display FAQs directly on product pages to boost sales and improve conversion rates.
• Effective chat app: Utilize live chat and chatbot features for quick support responses and proactive sales opportunities.
• Centralized helpdesk: Manage inquiries from various channels in one comprehensive ticketing system for streamlined communication.

Outstanding Advantages: Users appreciate the easy management of customer inquiries through agent assignment and automated responses, the convenience of a versatile FAQ and contact form builder, and the value offered by a free plan to accommodate growing businesses. The app receives high praise for its functionality over several years of usage.

Channel AI Live Chat Inbox CRM is a comprehensive app designed to streamline customer support and enhance customer relationship management. By leveraging AI tools and chatbots, it reduces repeat inquiries and supports unlimited live and team chat, helping businesses save time and costs while segmenting audiences for targeted marketing campaigns.

• Unlimited Live Chat & Team Chat: Provides high-quality customer support with no limitations, ensuring seamless communication.
• AI Agent ALF: Uses AI to resolve repetitive inquiries efficiently, helping convert customers with minimal effort.
• Customer Relationship Management (CRM): Allows businesses to identify customers and collect leads effectively.
• Marketing & Chatbots: Enables unlimited, customizable chatbot messages for personalized automation and marketing strategies.
• Customizable Chat Widget: Offers a fully customizable chat button to align with the brand's identity.

The app's outstanding advantages, as highlighted in user reviews, include its exceptional ease of use and the ability to significantly reduce operational costs. Users frequently commend the app for its robust AI capabilities that enhance customer interaction efficiency and its CRM features that provide valuable insights into customer behavior, enabling better-targeted marketing. With high ratings, customers appreciate how Channel AI Live Chat Inbox CRM helps turn one-time visitors into loyal brand followers, ultimately driving growth and customer satisfaction.

Hosted Email enhances your online business's credibility by allowing you to respond to customers using an email address associated with your own domain. This maintains trust by avoiding generic email providers. The service is compatible with all modern email clients and mobile apps, allowing seamless integration with existing systems, and emails can be managed directly from your store's admin interface.

• Email on Your Domain: Use your own domain for emails, ensuring a professional appearance and increased customer trust.
• Full Compatibility: Works with all modern email clients and mobile apps, allowing you to comfortably maintain your current setup.
• Admin Access: Manage emails directly from your store's admin panel for streamlined communication.
• Staff Control: Customize mailbox access for specific staff members to enhance security and management.
• Spam & Virus Protection: Benefit from additional security layers to keep your emails safe from malicious threats.

Users consistently praise the app for its ease of integration and noticeable increase in customer trust, as reflected in their high ratings. Many commend its seamless compatibility with existing email systems and emphasize the professionalism it adds to their business interactions.

Crisp is an e-commerce helpdesk that enables small and medium-sized online stores to instantly connect with buyers or prospects. It offers a suite of tools, including chatbots and live chat, to enhance the e-commerce experience on platforms like Shopify.

• Omnichannel Communication: Centralizes 12 communication channels including email, live chat, Instagram DM, Messenger, and phone for seamless interaction.
• AI Bot to Human Handover: Facilitates easy transitions between AI bots and human agents to provide a balanced customer service experience.
• Dedicated FAQ Page Builder: Integrates with chatbots for comprehensive customer support solutions.
• Pre-built Chatbot Scenarios: Provides ready-to-use scenarios that help solve common customer issues efficiently.
• Quick Setup: Allows installation of Crisp Live Chat & Chatbots on Shopify in just 30 seconds.

The app's outstanding advantages as highlighted in reviews include its user-friendly interface and seamless integration process, which simplifies setting up omnichannel support. Users appreciate the rich set of features that significantly enhance customer engagement and problem-solving efficacy, highlighting the app's strong impact on increasing customer satisfaction and retention.

Replydesk Helpdesk and CRM is the ultimate eCommerce helpdesk solution designed to manage customer support across multiple platforms effortlessly. It centralizes all interactions into one platform, ensuring a consistent and efficient support experience. Seamlessly integrates with over 12 leading marketplaces, webstores, and social media platforms.

• AI Powered: Built-in GPT features enable quick email composition and message replies, enhancing response efficiency.
• Multichannel Support: Offers over 12 integrations for major marketplaces, consolidating interactions into one interface.
• Team Collaboration: Facilitates streamlined support with features like notes, mentions, and comprehensive statistics.

Users praise ReplyDesk for its remarkable ability to streamline support processes, enhance team collaboration, and provide efficient multichannel management. Many reviewers highlight its intuitive design and seamless integration capabilities as significant advantages. The AI-powered features are noted for significantly reducing response times, which elevates overall customer satisfaction.

Supermoon is an intuitive mobile application designed to help users track moon phases, lunar events, and astrology insights with precision and ease. With an elegant interface and user-friendly features, Supermoon enhances your celestial experience by providing accurate and comprehensive moon-related information at your fingertips.

• Moon Phase Tracking: Offers real-time updates on current moon phases with beautifully rendered visuals.
• Lunar Event Alerts: Notifies users of important lunar events such as new moons, full moons, and eclipses.
• Astrology Insights: Provides personalized astrology readings based on the moon's position and your zodiac sign.
• Customizable Calendar: Allows users to customize a moon phase calendar to plan activities or special events.
• Educational Content: Features informative articles and tips on moon-related phenomena and their effects.

Supermoon stands out for its detailed accuracy and user-friendliness, as noted in user reviews. Many users appreciate the beautiful design and easy navigation, while the educational aspect is highlighted for enriching their understanding of lunar influences. Additionally, the personalized alerts and insights are frequently praised for enhancing users’ daily lives and decision-making processes.

Chatdesk: 24/7 Support is designed to enhance your store's customer service by leveraging AI and US-based experts to manage support tickets across various platforms. The app trains brand enthusiasts to provide effective support while handling scheduling and quality control, ensuring seamless customer satisfaction even during peak periods like BFCM.

• AI Integration: Utilizes artificial intelligence to optimize ticket resolution efficiently across platforms such as social media, email, chat, and SMS.
• US-Based Support: Employs customer service experts based in the US to provide reliable and effective assistance at any time.
• Brand Enthusiasts: Recruits and trains passionate followers of your brand to resolve customer inquiries, ensuring genuine and knowledgeable support.
• 24/7 Availability: Offers continuous customer service, even on weekends and holidays, through an on-demand agent network.
• Scalable Engagement: Enhances customer interactions and drives conversions without the necessity for additional hires or training efforts.

The app's outstanding advantages, as noted in reviews, include its seamless integration with existing platforms, consistent increase in customer satisfaction scores (CSAT), and noticeable boost in conversion rates. Users appreciate the app's capability to maintain high-quality customer service with minimal effort, which significantly alleviates the pressure on in-house teams.

Unified Repairs Support is a comprehensive tool designed to streamline the repair request process, allowing users to efficiently manage and track repairs with customizable options and features.

• Unlimited Repair Requests: Users can create as many repair requests as needed without any restrictions, providing scalability for businesses of all sizes.
• Custom Status Management: Easily change and manage the status of requests with options like "open", "repaired", "completed", or any custom status, enhancing workflow flexibility.
• Email Templates and Colors: Create unlimited email templates and assign custom colors to different statuses, allowing for personalized communication and better visual organization.
• History Tracking: Keep track of the entire repair history for each request, facilitating comprehensive record-keeping and analysis.
• Product-Based Draft Orders: Generate draft orders based on the products used during the repair process, simplifying invoicing and inventory management.

Unified Repairs Support app has garnered positive reviews for its ease of use and robust functionality. Users particularly appreciate its customizable status feature and the ability to handle unlimited requests, which significantly enhance operational efficiency and customer satisfaction. The seamless integration and real-time notifications ensure users stay updated, making it a reliable tool for managing repair operations.

LiveSupporti ‑ Live Chat allows Shopify store owners to interact with their customers directly while they browse, providing real-time assistance and enhancing customer satisfaction. This app is designed to boost sales by improving customer support interactions.

• Real-time visitors monitoring: Allows you to see which visitors are currently browsing your store, enabling prompt interaction.
• Shopify cart information: View the contents of your customer's shopping cart for more personalized assistance.
• Branding customization: Customize the chat box colors to align with your store's brand identity for a cohesive look.
• Multilingual support: Display the chat box in any language to cater to a global audience and enhance user experience.
• Ticketing system: Organize and enhance customer collaboration by tracking issues through a structured ticketing system.

Users highly appreciate LiveSupporti for its easy integration and seamless chat functionality, which has significantly enhanced their customer interaction experience. The ability to monitor live visitors and access cart details in real-time are standout features commended for increasing sales and customer satisfaction.

Herodesk is a comprehensive help desk software designed to streamline customer support operations. It features efficient ticket management, comprehensive analytics, and multi-channel support to enhance customer service experiences.

• Ticket Management: Easily organize, prioritize, and track customer inquiries in one central system.
• Comprehensive Analytics: Provides detailed insights and reports to improve customer service strategies.
• Multi-channel Support: Seamlessly manage customer interactions across various platforms, including social media, email, and live chat.
• Automation Features: Streamline repetitive tasks through customizable workflows and automation rules.
• Collaborative Tools: Facilitate team collaboration with shared workspaces and communication channels.

Users praise Herodesk for significantly enhancing their customer service efficiency. The app's straightforward interface and robust features allow for easy adaptation and increased productivity. High ratings highlight its capability to integrate with existing systems and the responsive customer support provided by its developers.

Aide AI Support Automation is designed to streamline customer support by harnessing AI to automate tasks such as order tracking, returns, and exchanges. It assists support agents with helpful suggestions and utilizes stored knowledge to promptly answer common customer inquiries. Aide intelligently analyzes customer communications to uncover automation opportunities and equips users with tools to enhance support operations.

• AI-Powered Automation: Effortlessly automate workflows related to order tracking, returns, and exchanges.
• Support Agent Assistance: Provide support agents with AI-driven suggestions to improve response time and accuracy.
• Knowledge-Based Answers: Leverage internal knowledge databases to automatically respond to frequently asked questions.
• Customer Insight Analysis: Continuously analyze customer interactions to provide actionable insights and recommendations.
• CRM and API Integrations: Easily integrate with CRM systems and APIs to enhance data accessibility and task execution.

According to reviews, Aide AI Support Automation stands out for its ability to significantly reduce response times and improve customer satisfaction through its intuitive automation capabilities. Users appreciate the seamless integration with existing CRM systems, enhancing operational efficiency and allowing support teams to focus on complex issues. The app's robust AI insights and customization options empower businesses to tailor workflows precisely to their needs.

HelpZenith is a comprehensive support solution designed to enhance customer service by streamlining ticket management, converting emails to tickets, and providing detailed reporting. Users are empowered through a seamless customer portal, all within a single powerful application, aiming to revolutionize customer support and elevate satisfaction levels.

• Effortless Ticketing: Streamline customer inquiries through an intuitive and user-friendly ticketing system.
• Email-to-Ticket Conversion: Transform incoming emails into tickets, enabling centralized management and tracking.
• Detailed Reports: Gain valuable insights into support activities with comprehensive reporting features.
• Workflow Automation: Automate assignments, categorization, and responses to improve efficiency.
• Customer Portal: Empower users to create, manage, and track support tickets independently, enhancing their experience.

Based on user reviews, HelpZenith stands out for its user-friendly interface and efficient ticket management, with customers particularly appreciating the streamlined processes and improved response times. The application has been praised for significantly enhancing productivity and providing insightful analytics that help in better decision-making.

Massively Live Chat & Chatbots is a powerful tool for businesses to automate customer interactions, streamline communication via preferred channels, and ensure seamless live chat support with GenAI-powered chatbots. It efficiently provides 24/7 customer service, enabling businesses to never miss a lead or sale, while automating routine tasks such as order status lookup.

• Channel Versatility: Deployable on websites, Instagram, Messenger, SMS, and Google to reach customers where they are.
• 24/7 Availability: Provides around-the-clock customer service to capture every lead and drive up sales.
• AI-Powered Smart Answers: Utilizes Generative AI to automate FAQs and enhance customer interaction.
• Flow Builder: Offers customizable bot-building options and pre-built templates for easy setup.
• Shopify Order Lookup: Ensures bots can handle order status inquiries independently.

The app's outstanding advantages include its high user satisfaction due to the seamless integration of chatbots across multiple platforms, its ability to handle frequently asked questions efficiently, and the 24/7 customer service capability that enhances customer experience by ensuring no inquiry is left unattended.

Mailswap is the ultimate solution for e-merchants overwhelmed by their after-sales service. It allows users to create customer files and leverage statistics to enhance their online store. With automation, users can quickly and personally respond to every customer request, guaranteeing increased satisfaction and freeing up time to focus on growing their business.

• Customer File Creation: Organize and manage customer data efficiently to streamline support and improve service.
• Automated Responses: Automate responses to common queries to ensure quick and personalized customer service.
• Performance Statistics: Utilize in-depth statistics to identify trends and improve your online store's performance.
• Simple Configuration: Easy setup with just a few clicks to start managing your after-sales service effectively.
• Rapid Response: Respond to customer queries within 3 hours to boost satisfaction and loyalty.

The app's outstanding advantages include its automated features that drastically reduce response times, as highlighted by numerous positive reviews. Users consistently appreciate the time-saving capabilities and report a noticeable increase in customer satisfaction and support efficiency.