Top Free Shopify Support Ticket Management Apps 2025

WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

HelpCenter: AI FAQ Page is an intuitive customer service tool designed for e-commerce businesses. It features an easy-to-navigate FAQ builder empowered by ChatGPT, live chat, and a robust ticketing system to streamline support and enhance customer interactions efficiently.

• AI-powered FAQ builder: Effortlessly create and customize FAQ pages using artificial intelligence for efficient customer support.
• AI-powered FAQ translations: Translate your FAQs to reach a global audience and cater to international customers.
• Product-specific FAQs: Display FAQs directly on product pages to boost sales and improve conversion rates.
• Effective chat app: Utilize live chat and chatbot features for quick support responses and proactive sales opportunities.
• Centralized helpdesk: Manage inquiries from various channels in one comprehensive ticketing system for streamlined communication.

Outstanding Advantages: Users appreciate the easy management of customer inquiries through agent assignment and automated responses, the convenience of a versatile FAQ and contact form builder, and the value offered by a free plan to accommodate growing businesses. The app receives high praise for its functionality over several years of usage.

Channel AI Live Chat Inbox CRM is a comprehensive app designed to streamline customer support and enhance customer relationship management. By leveraging AI tools and chatbots, it reduces repeat inquiries and supports unlimited live and team chat, helping businesses save time and costs while segmenting audiences for targeted marketing campaigns.

• Unlimited Live Chat & Team Chat: Provides high-quality customer support with no limitations, ensuring seamless communication.
• AI Agent ALF: Uses AI to resolve repetitive inquiries efficiently, helping convert customers with minimal effort.
• Customer Relationship Management (CRM): Allows businesses to identify customers and collect leads effectively.
• Marketing & Chatbots: Enables unlimited, customizable chatbot messages for personalized automation and marketing strategies.
• Customizable Chat Widget: Offers a fully customizable chat button to align with the brand's identity.

The app's outstanding advantages, as highlighted in user reviews, include its exceptional ease of use and the ability to significantly reduce operational costs. Users frequently commend the app for its robust AI capabilities that enhance customer interaction efficiency and its CRM features that provide valuable insights into customer behavior, enabling better-targeted marketing. With high ratings, customers appreciate how Channel AI Live Chat Inbox CRM helps turn one-time visitors into loyal brand followers, ultimately driving growth and customer satisfaction.

ShipAid ‑ Shipping Guarantee is the ultimate solution for resolving issues with lost, stolen, damaged, or late packages, offering peace of mind to customers while increasing profits through customizable guarantee fees. It provides an enhanced post-purchase experience with quick resolutions and outstanding customer support within a seamless integration.

• Profit Retention: Set your own Guarantee Fee at checkout and keep the premiums, boosting your revenue.
• Branded Resolution Portal: A dedicated, branded Customer Resolution Portal to streamline service and facilitate issue filing.
• Simple Claims Management: Easily manage delivery issues with options to reship, refund, or deny claims with just a click.
• Custom Notifications: Reduce order anxiety with Custom Shipping Notifications and a Tracking Portal.
• Versatile Integration: Supports all cart types and offers custom installation in 24 hours or less.

According to user reviews, ShipAid excels in customer service, providing exceptional support and responsiveness. The app is praised for its seamless integration with platforms like Shopify and its effectiveness in offsetting replacement costs. Customers appreciate the simple concept and individualized support, making ShipAid highly recommended.

Crisp is an e-commerce helpdesk that enables small and medium-sized online stores to instantly connect with buyers or prospects. It offers a suite of tools, including chatbots and live chat, to enhance the e-commerce experience on platforms like Shopify.

• Omnichannel Communication: Centralizes 12 communication channels including email, live chat, Instagram DM, Messenger, and phone for seamless interaction.
• AI Bot to Human Handover: Facilitates easy transitions between AI bots and human agents to provide a balanced customer service experience.
• Dedicated FAQ Page Builder: Integrates with chatbots for comprehensive customer support solutions.
• Pre-built Chatbot Scenarios: Provides ready-to-use scenarios that help solve common customer issues efficiently.
• Quick Setup: Allows installation of Crisp Live Chat & Chatbots on Shopify in just 30 seconds.

The app's outstanding advantages as highlighted in reviews include its user-friendly interface and seamless integration process, which simplifies setting up omnichannel support. Users appreciate the rich set of features that significantly enhance customer engagement and problem-solving efficacy, highlighting the app's strong impact on increasing customer satisfaction and retention.

Hosted Email enhances your online business's credibility by allowing you to respond to customers using an email address associated with your own domain. This maintains trust by avoiding generic email providers. The service is compatible with all modern email clients and mobile apps, allowing seamless integration with existing systems, and emails can be managed directly from your store's admin interface.

• Email on Your Domain: Use your own domain for emails, ensuring a professional appearance and increased customer trust.
• Full Compatibility: Works with all modern email clients and mobile apps, allowing you to comfortably maintain your current setup.
• Admin Access: Manage emails directly from your store's admin panel for streamlined communication.
• Staff Control: Customize mailbox access for specific staff members to enhance security and management.
• Spam & Virus Protection: Benefit from additional security layers to keep your emails safe from malicious threats.

Users consistently praise the app for its ease of integration and noticeable increase in customer trust, as reflected in their high ratings. Many commend its seamless compatibility with existing email systems and emphasize the professionalism it adds to their business interactions.

Notch – Customer Support Suite is a transformative solution designed to elevate eCommerce customer support by seamlessly integrating AI precision with expert management. This comprehensive service takes over your entire customer support operations, eliminating the complexity and hassle of managing multiple providers, allowing you to focus entirely on business growth. Enjoy the benefits of enhanced customer satisfaction, improved operational efficiency, and peace of mind as Notch simplifies your workload. The app offers seamless integration with eCommerce platforms to deliver 24/7 automated chat support, utilizing your store's unique knowledge and insights. Additionally, Notch provides data-driven business insights to foster continuous revenue growth, ensuring that your support operations not only meet but exceed customer expectations. With Notch, managing customer service becomes an effortless process, leading to stronger relationships with your customers and driving your business success.

Chatdesk: 24/7 Support is your go-to solution for delivering exceptional customer service as your business expands. Utilizing cutting-edge AI and a team of US-based customer support experts, Chatdesk efficiently handles customer inquiries across social media, email, chat, and SMS. By identifying and training passionate followers of your brand, Chatdesk ensures your customers receive personalized and effective assistance while managing scheduling and quality control seamlessly. With the peak shopping season around the corner, their on-demand experts are geared up to meet your increased support needs. Integrate seamlessly with your existing helpdesk, ecommerce platforms, and social channels, and ensure 24/7 coverage, including weekends and holidays. Chatdesk enables you to scale one-on-one customer engagement, enhance conversions, and maintain a high customer satisfaction rate without requiring additional resources.

Kustomer is an innovative AI-driven CRM app designed to revolutionize the way merchants interact with customers, particularly in eCommerce and retail sectors. By offering a comprehensive view of customer data, Kustomer streamlines support across various channels, significantly enhancing customer understanding and enabling personalized experiences. The app simplifies the process of managing customer inquiries, orders, and feedback, boosting operational efficiency. Merchants looking to elevate their customer service quality and responsiveness will find Kustomer an ideal solution. Key features include full integration with Shopify for comprehensive order visibility, the ability to process order refunds and cancellations directly from the Kustomer timeline, and efficient order data search capabilities. Additionally, dynamic message customization with shortcuts and automated updates through chatbot templates further optimize customer interactions.

HelpZenith ‑ Ticket & HelpDesk is a robust customer support solution designed to enhance service delivery and streamline ticket management. This versatile app allows businesses to transform incoming emails into tickets, consolidating them within a centralized system for efficient handling. With HelpZenith, access detailed reports that offer valuable insights into support activities, aiding in continuous improvement and strategic decision-making. The app also features workflow automation, facilitating the automatic assignment, categorization, and response to queries, thereby optimizing operational efficiency. Users are empowered with a seamless customer portal enabling them to independently create, manage, and track their support tickets. HelpZenith revolutionizes customer support by simplifying complexities and boosting satisfaction levels, fostering a more responsive and effective support experience. Embrace this all-in-one solution to embark on a transformative support journey that elevates your business’s reputation for exceptional service.

Unified Repairs Support is a comprehensive tool designed to streamline the repair request process, allowing users to efficiently manage and track repairs with customizable options and features.

• Unlimited Repair Requests: Users can create as many repair requests as needed without any restrictions, providing scalability for businesses of all sizes.
• Custom Status Management: Easily change and manage the status of requests with options like "open", "repaired", "completed", or any custom status, enhancing workflow flexibility.
• Email Templates and Colors: Create unlimited email templates and assign custom colors to different statuses, allowing for personalized communication and better visual organization.
• History Tracking: Keep track of the entire repair history for each request, facilitating comprehensive record-keeping and analysis.
• Product-Based Draft Orders: Generate draft orders based on the products used during the repair process, simplifying invoicing and inventory management.

Unified Repairs Support app has garnered positive reviews for its ease of use and robust functionality. Users particularly appreciate its customizable status feature and the ability to handle unlimited requests, which significantly enhance operational efficiency and customer satisfaction. The seamless integration and real-time notifications ensure users stay updated, making it a reliable tool for managing repair operations.

LiveSupporti ‑ Live Chat is a powerful tool designed to enhance customer interaction on your Shopify store by enabling real-time communication. With this app, you can assist your customers instantly, addressing their queries and providing support as they browse, which can lead to a superior shopping experience. The app offers real-time visitor monitoring, allowing you to see who is actively browsing your store, and provides insights into what customers have in their carts. Customizable chat box branding ensures that the chat interface aligns with your store's aesthetic. The multilingual feature allows the chat box to operate in any language, catering to a diverse customer base. Additionally, a ticketing system is included to facilitate seamless collaboration and follow-ups, ultimately aiming to improve customer satisfaction and boost sales.

Herodesk is an intuitive support ticketing system designed to streamline customer service operations for businesses of all sizes. This app offers a centralized platform where support teams can manage, track, and resolve customer inquiries efficiently. With its user-friendly interface, Herodesk enables easy categorization and prioritization of tickets, ensuring that urgent issues are addressed promptly. The app also provides insightful analytics and reporting features, helping businesses to evaluate their support performance and improve customer satisfaction continuously. Integration capabilities with popular CRM and messaging tools make Herodesk a versatile solution that fits seamlessly into existing workflows. Additionally, its customizable notification settings and automated workflows enhance team collaboration and productivity. Whether you're a startup or an established enterprise, Herodesk empowers your support team to deliver exceptional service experiences.

Mailswap: ASS Manager is a powerful tool designed to streamline the after-sales service experience for e-merchants. This innovative app allows users to effortlessly create and organize customer files, utilizing in-depth statistics to enhance the performance of online stores. With advanced automation features, Mailswap ensures quick and personalized responses to every customer inquiry, significantly boosting customer satisfaction. The app's intuitive interface makes setup easy, requiring only a few clicks to get started. By reducing the time spent on repetitive customer support tasks, Mailswap enables businesses to focus on growth and efficiency. With the promise of responses within three hours, it revolutionizes customer support management and elevates service quality for businesses.

Supermoon is a cutting-edge mobile application designed to enhance your stargazing and lunar observation experiences. With an intuitive interface, Supermoon provides real-time updates on lunar phases, eclipse events, and celestial happenings. Users can explore detailed lunar maps and receive personalized notifications for optimal viewing times based on their location. The app's augmented reality feature allows users to point their device at the sky to easily identify stars, constellations, and planets. Additionally, Supermoon offers an educational section with articles and fun facts about the moon and outer space. Perfect for both amateur astronomers and seasoned stargazers, Supermoon brings the wonders of the night sky straight to your fingertips.

Aide AI Support Automation is a versatile application designed to streamline customer service processes and enhance support efficiency. By utilizing AI, Aide helps in extracting valuable customer insights and automating various repetitive tasks such as order tracking, returns, and exchanges. The app empowers support agents by providing intelligent suggestions and using stored knowledge to automatically address common inquiries. It meticulously analyzes customer messages to identify potential automation opportunities, equipping users with the necessary tools to configure and optimize workflows. Aide enables automation of knowledge-based question answering while adhering to store policies for returns and exchanges. It also offers ongoing AI-driven insights and recommendations to continuously improve support operations. With CRM and API integrations, Aide facilitates seamless data access and action execution, making it an indispensable tool for modern customer service teams.

Helpwise is an intuitive shared inbox solution designed for team email accounts such as help@ and jobs@. As businesses expand, managing shared email accounts can become chaotic and pose security risks. Helpwise eliminates these challenges by providing a structured and transparent platform for email collaboration. It allows teams to efficiently manage customer queries by directly accessing relevant information without leaving the email interface. For instance, when a customer inquires about an order status, users can quickly access details from integrated platforms like Shopify. This seamless integration fosters improved communication and enhances team productivity, making Helpwise an essential tool for growing businesses.

Massively Live Chat & Chatbots is a versatile app designed to enhance business-customer interactions by leveraging the power of Generative AI. It enables businesses to automate customer inquiries and engage with their audience through preferred channels like websites, Instagram, Facebook Messenger, SMS, and Google. By providing 24/7 customer service, it ensures no lead or sale is missed, offering a seamless experience across multiple social and messaging platforms. The app's Generative AI-powered smart answers can handle frequent queries, freeing up human agents to focus on complex issues. With features like automated order status lookup and a customizable Flow Builder, businesses can tailor chatbots to meet their specific needs. This innovative solution not only improves customer service efficiency but also empowers businesses to build deeper connections with their clients.

SchlauDesk Helpdesk is an innovative customer support tool designed specifically for Shopify merchants, aiming to enhance the efficiency and effectiveness of e-commerce businesses. This advanced platform leverages AI to offer intelligent answer-suggestions, streamlining the management of customer inquiries and facilitating swift, personalized responses. By integrating seamlessly with Shopify, SchlauDesk centralizes all communications into a single, unified inbox, simplifying the support process for busy merchants. This efficient approach not only improves customer satisfaction but also boosts operational efficiency, making it indispensable for businesses looking to scale their support operations. With SchlauDesk Helpdesk, merchants can handle customer support tickets more effectively, ensuring that every interaction is resolved promptly and satisfactorily. As e-commerce businesses continue to grow, the smart automation features provided by SchlauDesk become crucial in managing increasing customer demands efficiently.