Crisp ‑ Helpdesk & AI Chatbot

Develop by Crisp

$45-$295

/ Month

Free plan available 14 Days Free Trial

Give your customer support experience a human touch

Quick installation

Faq page builder

Centralize channels

Ai bots handover

Pre-built scenarios

About Crisp ‑ Helpdesk & AI Chatbot

Launched Dec 15, 2022

Built by Crisp

Email :

[email protected]

Address

2 Boulevard de Launay, Nantes, 44100, FR

Website Privacy policy Tutorial FAQ Document

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$4.99-$19.99 / Month

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Description

Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.

Crisp is an AI-powered e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to AI chatbot, live chat and other dedicated e-commerce features for customer support. Take advantage of Crisp to create the perfect experience for your e-commerce store.

Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ...
Easy AI bots to human handover when AI falls short
Dedicated FAQ builder that feeds AI Agents to build powerful chatbots
Custom-trained AI agent to respond to customers as if they're part of your team
Ready-to-use multichannel AI Agent that just need you to hit "publish"

Pros

Centralizes 12 channels such as emails, live chat, Instagram DM, Messenger, and Phone
Easy AI bots to human handover offers the best of both worlds
Dedicated FAQ page builder that combines with chatbots
Chatbot builder with pre-built scenarios to help solve customer problems
Quick installation on Shopify in 30 seconds
Simple to install and use, making it accessible for any team member to respond to customer inquiries
Good interconnection with a wide range of tools

Cons

Issues reported with registration process, such as emails being unexpectedly prohibited
Frustration due to lack of response from support via their own chat software

Top Helpful Reviews

Jho

Mar 19, 2025 on Shopify

Je recommande à fond Crisp : super facile à installer, génial à utiliser pour le traitement du chat et des tickets clients. Le service client est super réactif (et sympa !).

Betonstunter

Mar 12, 2025 on Shopify

Super app! heeft heel addons om extra functionaliteiten te installeren en zelf een live vertaling voor als je buitenlandse klanten krijgt! Echt super. En voor een hele schappelijke prijs ;)

Stoked Boardshop

Mar 11, 2025 on Shopify

Very professional and complete helpdesk Chat app. New features and updates keep rolling out on a regular basis. Keep up the good work guys! Pieter-Willem Founder Stoked

Lagoped

Mar 11, 2025 on Shopify

Super plateforme de ticketing qui une fois mise en place permet de ne rater aucune demande client sur tous les canaux.

Zero Nutrition

Mar 04, 2025 on Shopify

Crisp offers unbeatable pricing. 10x cheaper than competitors and just as powerful. Their support team is responsive and solved my WhatsApp issue in minutes. Highly recommended!

Plante Île-de-France

Feb 17, 2025 on Shopify

Crisp est une solution efficace et intuitive pour la gestion du service client. Le chat en direct, les automatisations et l’IA facilitent la relation client au quotidien. Simple, fluide et performant !

Les Petits Prödiges

Feb 10, 2025 on Shopify

Très bonne expérience avec Crisp. L'accompagnement a été efficace, ce qui nous a permis de revoir nos processus internes et de gagner un temps précieux.

TEST

Dec 15, 2024 on Shopify

Don't buy from this company! As a global company, we have a customer service team based in China, but this company refuses to allow our Chinese employees to log in! This company is suspected of regional/racial discrimination! This company should be shut down immediately

CODAGE Paris

Sep 22, 2024 on Shopify

Je recommande Crisp à 200%, simple à installer et à prendre en main, assistance présente et au top, interconnexion avec l'ensemble de nos outils, et surtout n'importe qu'elle membre de votre équipe peut ensuite répondre aux demandes prospect/clients.

Nimall

Sep 15, 2024 on Shopify

We are surprised by the issues we encountered during the application process. 1. Our email has never been registered before, yet when we attempted to sign up, we were informed that registration was prohibited. This has prevented us from experiencing the service. 2. Additionally, the overall experience has been quite frustrating. I tried to use your own online chat software, but unfortunately, I did not receive any response. We hope these issues can be addressed promptly.

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