Help Scout is a customer service and support platform designed to enhance the efficiency of support teams and improve customer satisfaction. Launched in 2011, it offers a suite of tools including a shared inbox, knowledge base, and live chat, all centered around providing a seamless support experience. With a user-friendly interface and powerful automation features, Help Scout helps businesses of all sizes manage customer interactions effortlessly. The platform emphasizes a human-centered approach, enabling personal and meaningful communication. Moreover, it integrates seamlessly with numerous third-party applications, making it a versatile choice for modern support teams.
A better way to talk with your customers
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Help Scout is a comprehensive customer support platform designed for growing companies, offering an intuitive interface that makes mastering its features quick and easy. Within hours, users can navigate the platform effortlessly, transforming into power users capable of delivering fast and personalized service. Help Scout centralizes team efforts by consolidating email, live chat, and social interactions into a single inbox. It features self-service options for frequently asked questions, enabling customers to find answers instantly. The platform uses AI to accelerate response times, enhancing both efficiency and customer satisfaction. Additionally, it integrates customer and order information directly into conversations, simplifying processes like order refunds and cancellations. With its robust capabilities, Help Scout helps businesses delight their customers while streamlining support operations.
Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in one place, you can resolve requests without constantly switching tabs. Create a free account to get up and running in minutes!
Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in one place, you can resolve requests without constantly switching tabs. Create a free account to get up and running in minutes!
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Unlimited seats: No more extra fees to add agents during peak season
Collaborate on email, live chat, and social requests in one organized Inbox
Help more customers in less time with AI tools included at no extra cost
Answer FAQs instantly with powerful self-service options
Edit, duplicate, cancel, and refund orders directly in Help Scout