Help Scout

Develop by Help Scout

$25-$780

/ Month

15 Days Free Trial

A better way to talk with your customers

Order management

Unified inbox

Self-service faqs

Ai-assisted responses

Customer info integration

About Help Scout

Launched Mar 31, 2014

Built by Help Scout

Email :

[email protected]

Address

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Website Privacy policy Tutorial FAQ Document

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Description

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Work as a team on your email, live chat, and social conversations, in one inbox
Provide instant answers to FAQs with self-service options
Leverage AI to help your team respond faster
View detailed customer and order information alongside every conversation
Process order refunds and cancellations directly in Help Scout

Pros

All-in-one customer support platform
Simple-yet-powerful features
Handles incoming requests efficiently
Easy to learn and use (can learn in less than an hour, become a power user in less than a day)
Fast, personalized service
Team collaboration on emails, live chat, and social conversations in one inbox
Self-service options for FAQs
AI assistance to help teams respond faster
Detailed customer and order information available alongside every conversation
Ability to process order refunds and cancellations directly within the app

Cons

May require integration with other tools for complete functionality
Could be an initial cost consideration for small businesses
AI responses might lack a personal touch at times
Potential learning curve for team members not familiar with modern support platforms
Depending on company size, may require scaling features which can become complex

Rating And Reviews

RevitaLash Cosmetics

Mar 15, 2024 on Shopify

Not compatible with Shopify checkout extensibility

Beauty Heroes®

Mar 07, 2024 on Shopify

Helpscout is a great platform, but their integration with Shopify has a ways to go. The functionality missing specifically with Shopify is 1) showing customer and order TAGS in the side bar integration area 2) the ability to link to products you sell in your responses. Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias. Other functionality we know they are working on is integrating their AI tool, which is currently not integrated, but coming soon. We are waiting until a few more of these items are live before we migrate.

Família de Trigo

Mar 05, 2024 on Shopify

Smooth integration that doesn't get in the way. That means 5 stars. We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Ugmonk

Feb 29, 2024 on Shopify

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

We Are Amma

Feb 17, 2024 on Shopify

Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.

J skis

Feb 08, 2024 on Shopify

Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!

Kitty Poo Club

Jan 25, 2024 on Shopify

The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!

GiftTree

Jan 24, 2024 on Shopify

Incredibly smooth integration. Allows our agents/management to quickly access required information where we need it most to give customers seamless assistance.