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Showing 100 to 120 of 103 Apps
ResponseCX

ResponseCX

  • $170-$350 / Month
  • 30 Days Free Trial
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Autonomously reply to your customer service tickets Show more

ReSponse AI is a cutting-edge app designed to revolutionize customer service operations through automation. Powered by OpenAI's GPT-4, this app enables seamless integration with your existing systems to automatically address customer inquiries by pulling from your team's knowledge base, CSV files, FAQs, and other data sources, including Shopify Order data. ReSponse enhances efficiency by leveraging Generative Question-Answering (GQA) technology, automatically responding to chat, email, and DMs. It is also compatible with Gorgias Chat, facilitating real-time, auto-responses to customer requests. With the capability to update and customize responses based on your company's tone and knowledge base, ReSponse represents a significant advancement in customer experience management. Experience the power of autonomous operations and streamline your customer service processes like never before with ReSponse AI.
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Automated responses
Multi-channel support
Knowledge base integration
Gorgias integration
Generative qa
Update answers
Install App
DeskMoz ‑24x7 Live Chat Agents

DeskMoz ‑24x7 Live Chat Agents

  • $199-$799 / Month
  • 10 Days Free Trial
8.2
2 Reviews
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Hire 24x7 Custom Trained Shared & Dedicated E-Com Chat Agents. Show more

DeskMoz - 24x7 Live Chat Agents is a dynamic app designed to enhance your store's customer support experience by deploying a team of expert live chat agents. Available round the clock, these agents address customer queries related to sales and support seamlessly via live chat, email, and social media, ensuring no query goes unattended. The in-house team comprises over 200 highly trained agents who excel in e-commerce customer service, handling complex tasks such as order tracking, modifications, replacements, and refunds via comprehensive management of your store’s CMS and backend. With a quick setup time of 48-72 hours, DeskMoz ensures your business is supported by a fully trained team, providing incredible omnichannel customer support with impressive FRT and ART times under 35 seconds. Users benefit from the free and highly customizable live chat software provided as part of the package, ensuring a tailored experience for both you and your customers. DeskMoz's commitment to top-notch service quality is reflected in industry-leading metrics for customer satisfaction, service level agreements, customer effort scores, and net promoter scores.
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Real-time responses
24x7 live chat
Custom-trained agents
Shared & dedicated agents
Sales support
Customer support
Install App
My AskAI: AI Support Chatbot

My AskAI: AI Support Chatbot

  • $149 / Month
  • 30 Days Free Trial
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"AI Support Agent: Boost Shopify Store Efficiency & Customer Satisfaction" Show more

My AskAI: AI Support Agent is a cutting-edge solution designed specifically for Shopify store owners who want to streamline their customer support operations. This cost-effective AI tool is your go-to assistant for managing support tickets and live chats efficiently, allowing businesses to focus more on growth. By being thoroughly trained on all your Shopify products and pages, My AskAI provides instant answers to customer inquiries about orders, deliveries, and account information. With a quick and easy setup, you can connect your Shopify store seamlessly, ensuring a smooth transition. The app also integrates flawlessly with existing support platforms like Gorgias, Email, and Zendesk, supporting both live chat and email communication channels. Additionally, My AskAI offers valuable insights and analytics on customer interactions, empowering you to enhance your customer service strategies continuously. Plus, its intelligent design ensures a smooth handover to human agents, supporting multilingual interactions, auto-tagging, and offering an insights dashboard for refined reply improvements.
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Multi-channel support
Auto-tagging
Ai customer support
Shopify product training
Live data access
Support platform integration
Install App
Leigh.AI ChatGPT Email Support

Leigh.AI ChatGPT Email Support

  • $19-$99 / Month
  • 7 Days Free Trial
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Automatically Respond to Customer Service Emails with ChatGPT Show more

Leigh.AI ChatGPT Email Support revolutionizes your customer service experience by automatically handling support emails with precision and efficiency. This innovative app utilizes advanced ChatGPT-4 AI technology to generate timely responses to common inquiries, such as tracking an order's status. With support for 95 languages, Leigh.AI ensures seamless communication with a diverse global customer base, allowing your business to scale effortlessly without compromising service quality. While it takes care of routine tasks, it smartly invites you to oversee complex issues, like refund or cancellation requests, by drafting responses for your review before sending. This balance between automation and human oversight keeps you informed and in control of crucial customer interactions. By reducing manual workload, Leigh.AI enables your team to focus on more strategic tasks, boosting overall productivity and customer satisfaction.
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Multi-language support
Order tracking integration
Automatic email responses
Ai-driven replies
Refund approval notifications
Install App
Brandwise: AI Customer Service

Brandwise: AI Customer Service

  • $49-$269 / Month
  • 7 Days Free Trial
8.2
2 Reviews
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AI-driven helpdesk for seamless customer service & social media management. Show more

Brandwise: AI Customer Service is a comprehensive helpdesk solution designed to enhance customer service through the power of artificial intelligence. This app leverages advanced AI to automatically resolve customer service tickets, ensuring swift and precise responses that reflect accurate brand information. It actively moderates social media interactions by hiding negative comments on ads and proactively responding to comments and direct messages across platforms like Instagram, Facebook, and TikTok. Brandwise centralizes customer communication in a unified inbox, integrating email and live chat for streamlined interaction management. With easy access to order and shipping details and the ability to process refunds directly from your inbox, it simplifies administrative tasks. The app also features in-depth analytics, providing insights for both individual team members and the entire organization, aiming to save time, enhance customer satisfaction, and empower teams to deliver superior service. Whether you’re looking to boost efficiency or improve brand reputation, Brandwise equips your team with the tools needed to win more customers and streamline operations.
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In-depth analytics
Automatic ticket resolution
Unified inbox management
Ai comment moderation
Order and shipping access
Install App
Helpdesk + Live chat DeskXpand

Helpdesk + Live chat DeskXpand

  • $19-$99 / Month
  • 14 Days Free Trial
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Helpdesk, Live Chat & WhatsApp: All-in-one support. Show more

DeskXpand is a comprehensive helpdesk and live chat solution that centralizes customer support across diverse channels, including email, chat, forms, Facebook, WhatsApp, and Instagram. Designed to enhance your support team's efficiency, it provides seamless access to order details, FAQs, and canned responses with just a click. By automating tasks such as ticket creation, DeskXpand significantly boosts agent productivity, ensuring a more streamlined customer service experience. It empowers businesses by turning satisfied customers into repeat patrons through its robust Shopify helpdesk integration. Furthermore, the app offers a shared inbox to consolidate inquiries and automate query routing to specialized teams, fostering quicker resolution. With customizable reply templates, DeskXpand optimizes communication to maintain consistent and high-quality customer interactions. Easily embed live chat into your Shopify store and experience enhanced support capabilities in seconds.
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Customizable templates
Multi-channel support
Automation features
Shared inbox
Order details access
Canned responses
Install App
HelpEcho ‑ HelpDesk & AI Chat

HelpEcho ‑ HelpDesk & AI Chat

  • $5.99-$49.99 / Month
  • Free Plan Available
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Effortless support management: streamline ticketing, automate responses, enhance communications. Show more

HelpEcho - Customer Support is a comprehensive solution designed to streamline your customer service operations. By offering robust ticketing features, it converts customer emails into trackable tickets effortlessly, ensuring nothing falls through the cracks. With multichannel communication and a dedicated customer portal, you can manage all support queries from one organized dashboard. The app enhances efficiency through smart sorting, saved replies, and workflow automation, allowing your support team to resolve issues swiftly and effectively. HelpEcho is equipped to handle unlimited agents, ensuring your entire team can collaborate without restrictions. Additionally, it empowers businesses to send branded notifications, keeping all stakeholders informed. Elevate your customer service experience and grow your brand with HelpEcho’s seamless and professional support tools.
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Workflow automation
Customer portal
Dashboard management
Multichannel communication
Branded notifications
Saved replies
Install App
Cusbo ‑ Helpdesk & Live Chat

Cusbo ‑ Helpdesk & Live Chat

  • $12-$500 / Month
  • 7 Days Free Trial
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Manage all communications in one place and drive sales Show more

Cusbo - Helpdesk & Live Chat is a powerful tool designed to enhance business growth through outstanding customer relationships and exceptional support service. By consolidating all communication channels into a single interface, Cusbo allows for seamless interaction with clients via their preferred platforms, ensuring that customer engagement is personalized and effective. The app leverages automation to optimize communication processes, helping businesses work smarter by reducing manual tasks. With features like scheduled messages, businesses can easily send targeted, personalized messages to improve engagement and drive revenue. Cusbo enables proactive problem-solving and sales through live chat, allowing agents to preview carts, check order histories, and recommend products in real-time. Additionally, it integrates chats from various social media platforms, messengers, and live chat into one convenient location, streamlining communication management. Utilizing marketing tools within the app can further boost sales and convert valuable visitors into loyal customers.
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Social media integration
Product recommendations
Live chat
Order history
Boost sales
Cart preview
Install App
Helpify24

Helpify24

  • $120-$250 / Month
  • 1 Days Free Trial
8.2
4 Reviews
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Ti aiuta a migliorare le vendite e la gestione del tuo store. Show more

Helpify24 is a dedicated support app designed to assist ecommerce businesses in managing their daily challenges efficiently. With a team of online operators, the app offers concrete solutions by enabling users to open service requests directly on the platform. Clients can engage in real-time via Live Chat if agents are available, or opt to create a Ticket that is guaranteed a response within 24 hours. Beyond simply being a cloud-based agency, Helpify24 serves as a reliable point of reference for various needs. The app extends its support to include the installation of new apps and features on Shopify, visual content creation and modification, and guidance in crafting emails and newsletters. Helpify24 also provides valuable advice for effectively managing social media platforms like Instagram, Facebook, and TikTok, ensuring comprehensive assistance for growing your online presence.
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Live chat
Content creation
Social media management
Ticket support
App installation
Newsletter support
Install App
Aisq: Auto Customer Support

Aisq: Auto Customer Support

  • $24.99-$199.99 / Month
  • 1 Days Free Trial
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Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.
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Automated responses
Unified ticketing system
Action suggestions
Customer order access
One-click response
Install App
Superhumans: Email, SMS, Chat

Superhumans: Email, SMS, Chat

  • Free Plan Available
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Live chat support with real agents Show more

Superhuman Support is an all-in-one customer support tool designed to enhance your business's revenue and conversions through live chat, email, and SMS communication. With a dedicated team of real humans, it provides round-the-clock, 24/7/365 assistance to ensure your customers receive personalized and attentive support at all times. Unlike traditional automated solutions, Superhuman Support guarantees a human touch, making customer interactions more meaningful and effective. Seamlessly integrate this tool with your Shopify store and start seeing results in minutes. The app is designed to be a cost-effective solution, offering substantial savings compared to hiring an extensive support team, while still ensuring increased ROI. Additionally, it features an intuitive dashboard for performance tracking and analytics, providing insights to improve customer support strategies. Dedicated account managers are also available to offer personalized assistance, making Superhuman Support a comprehensive solution for all your customer service needs.
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Seamless integration
Performance tracking
Live chat
Dedicated account managers
Email support
24/7/365 support
Install App
eesel: AI Chatbot & Live Chat

eesel: AI Chatbot & Live Chat

  • $299-$799 / Month
  • 7 Days Free Trial
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Eesel AI: Automate Shopify support with instant, personalized AI responses.

Install App
Pandy

Pandy

  • $12 / Month
  • 30 Days Free Trial
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Shopify chat app: Order insights, AI answers, human support. Save time.

Install App
Easy Chat Widget ECW

Easy Chat Widget ECW

  • $2.99 / Month
  • 14 Days Free Trial
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Chat Widget in your store with no coding, no liquid, one click Show more

Easy Chat Widget (ECW) is an intuitive app designed to seamlessly integrate your preferred chat widget into your store with just a single click, eliminating the need for additional coding. Compatible with popular platforms such as Zendesk, Hubspot, and Tawk.to, ECW requires you to have an existing account with your chosen third-party chat widget provider. The app offers a clean installation process, ensuring that no theme files are altered and it functions effectively across all store themes. By facilitating easy setup and integration, ECW allows you to maintain consistent communication with your customers through your favorite chat services. Effortlessly enhance your store's customer support with Easy Chat Widget, ensuring a smooth and efficient user experience.
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One-click installation
Supports multiple platforms
No coding needed
Install App
SonicPad Customer AI Agent

SonicPad Customer AI Agent

  • $20-$30 / Month
  • Free Plan Available
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AI assistant reduces support workload with 24/7 customer self-service.

Install App
ChannelReply

ChannelReply

  • Free Plan Available
8.2
2 Reviews
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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.
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Issue refunds
Order info integration
Direct replies
Personalized autoreplies
Update order info
Identify messages
Install App
Live Chat & AI Chatbots

Live Chat & AI Chatbots

  • Free Plan Available
(2.8/5)
7 Reviews
Claim Offer
Claim Offer

Customer Intelligence for the Most Customer Centric Brands Show more

ChatGPT Customer Service is a cutting-edge application designed to offer businesses deep insights into customer feedback and reviews. Leveraging the power of AI, this platform enables users to download and analyze customer reviews from popular sources like Amazon and Trustpilot easily. By providing a user-friendly interface, the app makes it simple to uncover valuable trends and insights to understand customer behavior and preferences. This all-in-one helpdesk not just gathers feedback but helps interpret and act on it, effectively streamlining customer support rather than complicating it. With ChatGPT Customer Service, stay ahead of the competition by harnessing the voice of the customer and optimizing your service strategies accordingly. Explore the tool's comprehensive features to enhance your understanding of both your own and your competitor's customer sentiments effortlessly.
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Competitor analysis
Ai review analysis
Download reviews
Customer trend insights
Voice of customer
Streamlined support
Install App
SupportRetriever

SupportRetriever

  • $9.99 / Month
  • New
Claim Offer
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Branded support forms with AI replies; organized, efficient customer service.

Install App
AskEase

AskEase

  • Free Plan Available
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Dynamic Q&A for Products: Improve Sales and Trust Show more

AskEase is a powerful Shopify app designed to streamline customer interactions and enhance the shopping experience by allowing customers to ask questions directly on product pages through dynamic popup forms. This real-time communication feature builds customer confidence and significantly reduces returns while boosting conversion rates. Merchants have the flexibility to customize query forms and email settings, ensuring brand consistency and a personalized shopping experience. AskEase also maintains a comprehensive conversation history, which helps in fostering ongoing relationships and enhancing customer loyalty. Merchants can efficiently manage and respond to customer queries directly from the Shopify admin, making it a seamless process. Automatic email responses and access to past conversation history are provided to customers, ensuring transparency and engagement. Overall, AskEase not only elevates customer service but also promotes a more interactive and satisfactory shopping journey on Shopify.
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Boost conversion rates
Real-time interaction
Dynamic q&a
Customizable query form
Email response automation
Maintain conversation history
Install App
Unicall.ai

Unicall.ai

  • $19-$299 / Month
  • 3 Days Free Trial
(3/5)
2 Reviews
Claim Offer
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"24/7 AI voice support for e-commerce: efficient, reliable customer service." Show more

Unicall.ai revolutionizes e-commerce customer support with its AI-driven service, offering businesses an efficient way to manage customer inquiries. By providing a dedicated phone number and smart voice agents, Unicall.ai ensures that customer calls are answered 24/7, handling common queries like order status, shipping updates, and payment issues. Its advanced AI seamlessly escalates complex cases, delivering a smooth and effective support experience. The platform's integration with e-commerce systems like Shopify allows for real-time updates, enhancing customer satisfaction with prompt information on order and delivery status. Additionally, Unicall.ai assists with returns, refunds, and discount codes, making it an all-in-one support solution. This service not only builds trust but also saves businesses time, offering a human-like, branded voice support that enhances the overall customer experience.
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24/7 support
Order status updates
Ai voice agents
Instant dedicated number
Shipping and delivery tracking
Returns assistance
Install App

In today's fast-paced e-commerce environment, managing customer support efficiently is paramount for businesses looking to succeed. Shopify support ticket management apps play a crucial role by streamlining operations, enhancing customer experiences, and ultimately contributing to business growth. These apps integrate seamlessly with your Shopify store, enabling you to handle customer inquiries promptly and effectively, ensuring that your support team can provide timely and accurate resolutions to customer issues.

Explore the impressive range of support ticket management apps listed here to find the perfect solution for your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

Shopify support ticket management apps are tools that help businesses efficiently handle customer support inquiries by organizing and tracking tickets, providing a centralized system to address customer issues swiftly.

2. How do these apps improve customer experience?

By streamlining the support process, these apps ensure that customer issues are addressed quickly and accurately, leading to higher satisfaction rates and a more positive overall experience.

3. Can these apps integrate with my existing systems?

Yes, many Shopify support ticket management apps offer seamless integration with existing CRM systems, email platforms, and other essential business tools, enhancing their functionality and ease of use.

4. Are these apps suitable for small businesses?

Absolutely, these apps are designed to meet the needs of businesses of all sizes, providing scalable solutions that can grow alongside your business.

5. What features should I look for in a support ticket management app?

Consider features such as automated ticketing, customer communication tools, reporting capabilities, multi-channel support, and scalability when choosing an app.

6. Are there free versions of these apps available?

Many support ticket management apps offer free versions or trials so you can evaluate the features and determine if they meet your business needs before committing to a paid plan.

7. How can these apps boost my store's growth?

By improving customer service efficiency and satisfaction, these apps can lead to increased customer retention and positive reviews, boosting your store's reputation and growth.

8. Do these apps support multi-language customer service?

Some support ticket management apps offer multi-language support, allowing you to effectively serve a diverse customer base across various regions.

9. How can I get started with integrating a support ticket management app?

Start by exploring the apps listed here, evaluating their features, and selecting one that aligns with your business needs. Follow the app installation and setup instructions to integrate it with your Shopify store.

10. What level of support can I expect from the app providers?

Most app providers offer comprehensive support including documentation, tutorials, and direct customer service to help you successfully implement and use their solutions.

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