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8.2
Redo logo

Redo

Develop by Shopify

$10

/ Month
Free plan available

The Future of Post Purchase Experience That Amplifies Sales

Automate returns
Reduce shipping costs
Incentivized exchanges
Store credit upsells
Flexible integration
430 Reviews
8.2
Claim Offer
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About Redo

Launched May 24, 2020

Categories

Helpdesk Returns and exchanges

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout

Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP.

Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. more
  • Increase profit at each touchpoint of the buyer journey.
  • Increase exchange rates and decrease return rates with AI personalization
  • AI-first customer service in one unified inbox. Both for desktop and mobile app.
  • A full email and sms platform with shoppable email and AI persona targeting
  • Increase conversion rates in your checkout flow with AI-driven A/B testing

Pros

  • Transforms post-purchase experience, boosting sales and customer loyalty
  • Automates returns for customers and support teams, saving time and effort
  • Reduces or eliminates return shipping label costs through an innovative model
  • Increases revenue with incentivized exchanges and store credit
  • Creates upsell opportunities during the return flow
  • No contracts required, aligning with the business model
  • Outstanding customer support, with positive testimonials about responsiveness and assistance
  • Simple and efficient return processing for customers and staff
  • Robust statistical and reporting features
  • Highly customizable with continuous addition of new features

Cons

  • Not much information available on potential drawbacks or disadvantages from reviews
  • Dependent on the app’s compatibility with existing systems and processes

Top Helpful Reviews

Nottingham Tactical

Jan 28, 2026  on Shopify

We switched to Redo a few months ago and have been really happy with the change. Recently, I ran into an issue with auto-merging orders and setting up the right filters for how our orders are processed. Dallin was quick to jump in, resolve the issue, and even help create the exact filter we needed after combining our second company. He was proactive, knowledgeable, and made the whole process easy. Highly recommend Redo—and a big shoutout to Dallin for his help!

Maheli Heli

Jan 27, 2026  on Shopify

So much more than a Returns platform. If only more apps were this good!! From the day we met with the REDO team about what they were building to today, 2 years later- every team member has acted like the owner of the company. They care so much and answer inquiries faster than any other app/ platform we work with. They have the easiest and most rewarding return systems and now OMS, Order Tracker, Automated flows, the list goes on. They are 100% here to help us grow and simplify our daily operations. Highly highly recommend them.

Renegade Classics

Jan 27, 2026  on Shopify

We’ve been using Redo for a while now, great app with outstanding support. Special thanks to Dallin Orchard, who helped me set up the app, clearly explained how everything works, and even created custom flows based on my requests. He’s fast, knowledgeable, and very informative. Thanks!

TheGuideliner™

Jan 22, 2026  on Shopify

I can't even tell you how much Redo has helped our company grow. We originally tried using Loop but it was over a month since we signed with them and we were nowhere near being set up. I hopped on a call with Sam and we were set up in less than a week. To use them for returns is also free!! We have decided to switch all of our needs over to Redo, they do our returns, our live AI chat, support, forward fulfilment and we're looking into more. I seriously tell everyone about Redo, they will 100% take over this market for sure. Also, Sam Greer and Easton are LEGENDS. So so happy we went with Redo, best business decision in 2025 by far.

Gear Fool

Jan 20, 2026  on Shopify

Redo has been awesome. Great product, that continually gets better, and very responsive customer service.

Terijon.com

Jan 20, 2026  on Shopify

Redo has been great to work with. We had an issue come up, and their team was incredibly quick to resolve it while keeping us updated every step of the way. Really responsive and easy to work with.

AMASOUK

Jan 17, 2026  on Shopify

One of my favorite apps on Shopify! They make the returns and exchange process so easy for our customers!

Nikki's Beachhouse

Jan 15, 2026  on Shopify

Pretty cool app. Just installed today and excited to see the features at work. Also great support team

Vestique

Jan 15, 2026  on Shopify

We've been using redo for a little over 2 years. Love the user-friendly front and back end for both our team and our customers. Cade was amazing when I needed some assistance with an international return. Problem was solved and we're back to regular business :)

Newport

Jan 12, 2026  on Shopify

Redo has made returns and exchanges so much easier to manage. When I did have a question outside of the day to day norm, I was able to easily reach the support team and Cade helped me resolve my issue by not just fixing it, but also by showing me how to resolve it in the future. Great support!

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