InboxPilot connects your support inbox (Gmail or Outlook) to your Shopify store and answers customer emails with real order data. When a customer asks about an order, return, or refund, it looks up the order, status, and tracking in Shopify and drafts an accurate reply in your brand voice. You review and send, or let trusted workflows reply automatically. It learns your policies and help docs, so answers stay consistent as volume grows and your team focuses on questions that need a human.

• Order-aware drafts pull live Shopify order status and tracking into replies
• Works inside Gmail and Outlook, no new helpdesk for your team to learn
• Learns your policies and help docs so replies match your business
• Auto-labels and prioritizes incoming email by topic and urgency
• Workflows auto-send routine replies and route edge cases to your team