Refly

Develop by Shopify

$49-$249

/ Month

7 Days Free Trial

"AI-driven customer service automation across all your business channels."

Seamless integration

Real-time analytics

Multi-channel support

Ai-powered automation

About Refly

Launched Sep 18, 2024

Built by Shopify

Address

Mount Pleasant, SC, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Personalize every touchpoint across web, email, and support. Drive sales with real 1:1 journeys.

Every customer is unique, but most stores show everyone the same site, outbound emails, and support messages. Refly personalizes the full customer journey—across product pages, marketing messages, and customer service—using real behavior. Our app helps you scale 1:1 experiences across channels automatically, so customers feel seen and you drive more revenue with less manual effort.

Automatically adapt product descriptions, images, and messaging to each visitor
Adapt the customer journey based on on-site behavior
Tailor customer support to match each user’s needs and tone
Show personalized offers and calls-to-action instantly
Track how personalization boosts sales and engagement

Pros

AI-driven automation for personalized customer service.
Supports multiple channels including Shopify, chat widgets, email, social, and web chat.
Simplifies management of customer interactions for businesses of any size.
Seamless integration with existing platforms.
Delivers valuable insights into customer behavior with real-time analytics.
Helps save time and reduce workload.
Enhances customer service across all touchpoints.

Cons

Potential dependency on AI for customer interactions might lead to reduced personal touch.
Integration issues may arise with certain platforms not listed specifically.
Initial setup and learning curve could be challenging for some users.
Reliance on AI might not handle complex customer service scenarios effectively.