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Showing 40 to 60 of 91 Apps
Fullcourt

Fullcourt

  • Free Plan Available
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The simple, easy-to-use, affordable ecommerce helpdesk Show more

Fullcourt is a powerful ecommerce helpdesk designed to streamline customer support for Shopify stores by consolidating all support channels into a single interface. It integrates email, Instagram, and Facebook messages into one unified inbox, enabling your team to respond to customer inquiries faster and with greater organization. Fullcourt allows users to efficiently manage orders by editing, refunding, and duplicating them directly within the app, significantly reducing time spent and minimizing errors. It provides comprehensive access to order details and past conversation history, ensuring your team can handle customer issues with complete context. To enhance workflow management, Fullcourt facilitates the assignment of tickets, addition of internal notes, and usage of tags to keep everything organized. Additionally, its robust search features allow team members to quickly find messages, orders, and conversations, ensuring accurate and timely responses to customer needs.
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Order management
Efficient search
Unified inbox
Customer context
Team workflow organization
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HelpEcho ‑ HelpDesk & AI Chat

HelpEcho ‑ HelpDesk & AI Chat

  • $5.99-$49.99 / Month
  • Free Plan Available
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Effortless support management: streamline ticketing, automate responses, enhance communications. Show more

HelpEcho - Customer Support is a comprehensive solution designed to streamline your customer service operations. By offering robust ticketing features, it converts customer emails into trackable tickets effortlessly, ensuring nothing falls through the cracks. With multichannel communication and a dedicated customer portal, you can manage all support queries from one organized dashboard. The app enhances efficiency through smart sorting, saved replies, and workflow automation, allowing your support team to resolve issues swiftly and effectively. HelpEcho is equipped to handle unlimited agents, ensuring your entire team can collaborate without restrictions. Additionally, it empowers businesses to send branded notifications, keeping all stakeholders informed. Elevate your customer service experience and grow your brand with HelpEcho’s seamless and professional support tools.
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Workflow automation
Customer portal
Dashboard management
Multichannel communication
Branded notifications
Saved replies
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Live Chat by Combidesk

Live Chat by Combidesk

  • $8 / Month
  • 14 Days Free Trial
7.7
27 Reviews
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Live chat provides a fast way to connect with customers! Show more

Live Chat by Combidesk is a powerful chat software designed to enhance communication on your webshop. By providing a direct line for customers to ask questions, this app effectively removes communication barriers, paving the way for improved customer interactions and potentially boosting your conversion rates. It's like having a virtual sales representative available around the clock, allowing you to manage more sales seamlessly. The app integrates effortlessly with your Shopify webshop, with automatic installation of the chat module, making it quick to get started. It also features automatic completion of customer information during chats, streamlining the process for both you and your clients. Plus, the chat dashboard conveniently displays current products in the customer's shopping basket, enhancing the service experience. Whether you're aiming for quick, personalized service or increasing sales efficiency, Live Chat by Combidesk is an ideal solution for your online business.
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Automatic installation
Customer information autofill
Shopping basket visibility
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Customer Link Hub

Customer Link Hub

  • $9.99 / Month
8.2
4 Reviews
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Effortless Customer Service Management, Streamline Intake Reqs Show more

Customer Link Hub is an innovative app designed to transform merchant-customer interactions by serving as a centralized platform for managing customer inquiries, orders, and support requests. This tool significantly streamlines communication, enabling businesses to respond quickly and effectively to customer queries, which enhances satisfaction and retention rates. Key features include automatic order loading and case queue management, allowing for efficient prioritization and resolution of customer issues. Customizable email templates further enhance communication by facilitating smooth transitions from email to case or message. The app also supports internal notes and messaging between merchants and customers, ensuring all parties have access to necessary information. Additionally, Customer Link Hub offers activity tracking within support cases, providing a comprehensive overview of interactions and progress.
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Customizable email templates
Automatic order loading
Case queue management
Email to case
Email to messages
Internal messaging
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Unicall.ai

Unicall.ai

  • $19-$299 / Month
  • 3 Days Free Trial
(3/5)
2 Reviews
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"24/7 AI voice support for e-commerce: efficient, reliable customer service." Show more

Unicall.ai revolutionizes e-commerce customer support with its AI-driven service, offering businesses an efficient way to manage customer inquiries. By providing a dedicated phone number and smart voice agents, Unicall.ai ensures that customer calls are answered 24/7, handling common queries like order status, shipping updates, and payment issues. Its advanced AI seamlessly escalates complex cases, delivering a smooth and effective support experience. The platform's integration with e-commerce systems like Shopify allows for real-time updates, enhancing customer satisfaction with prompt information on order and delivery status. Additionally, Unicall.ai assists with returns, refunds, and discount codes, making it an all-in-one support solution. This service not only builds trust but also saves businesses time, offering a human-like, branded voice support that enhances the overall customer experience.
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24/7 support
Order status updates
Ai voice agents
Instant dedicated number
Shipping and delivery tracking
Returns assistance
Install App
Crisp ‑ Helpdesk & AI Chatbot

Crisp ‑ Helpdesk & AI Chatbot

  • $45-$295 / Month
  • Free Plan Available
  • 14 Days Free Trial
(4.2/5)
35 Reviews
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Give your customer support experience a human touch Show more

Crisp - Live Chat & AI Chatbot is a versatile e-commerce helpdesk designed to empower small and medium-sized online stores with instant customer connectivity. By offering a suite of evolving tools, including chatbots and live chat, Crisp enables Shopify store owners to seamlessly navigate the omnichannel revolution. The app centralizes communication across 12 channels, such as emails, Instagram DM, and Messenger, enhancing the efficiency of customer interactions. Its user-friendly AI bots ensure smooth transitions to human support, marrying technology with personalized service. Additionally, Crisp features a dedicated FAQ page builder and a chatbot builder with pre-built scenarios, simplifying problem-solving for customers. Lightning-fast to install on Shopify, Crisp offers an all-in-one solution to craft the perfect e-commerce experience.
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Quick installation
Faq page builder
Centralize channels
Ai bots handover
Pre-built scenarios
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NoaxAI ‑ Agentic Live Chatbot

NoaxAI ‑ Agentic Live Chatbot

  • $6.32 / Month
  • 7 Days Free Trial
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AI chatbot for ecommerce: Product recommendations, FAQs, support integration, analytics.

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Aisq: Auto Customer Support

Aisq: Auto Customer Support

  • $24.99-$199.99 / Month
  • 1 Days Free Trial
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Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.
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Automated responses
Unified ticketing system
Action suggestions
Customer order access
One-click response
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Helpify24

Helpify24

  • $120-$250 / Month
  • 1 Days Free Trial
8.2
4 Reviews
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Ti aiuta a migliorare le vendite e la gestione del tuo store. Show more

Helpify24 is a dedicated support app designed to assist ecommerce businesses in managing their daily challenges efficiently. With a team of online operators, the app offers concrete solutions by enabling users to open service requests directly on the platform. Clients can engage in real-time via Live Chat if agents are available, or opt to create a Ticket that is guaranteed a response within 24 hours. Beyond simply being a cloud-based agency, Helpify24 serves as a reliable point of reference for various needs. The app extends its support to include the installation of new apps and features on Shopify, visual content creation and modification, and guidance in crafting emails and newsletters. Helpify24 also provides valuable advice for effectively managing social media platforms like Instagram, Facebook, and TikTok, ensuring comprehensive assistance for growing your online presence.
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Live chat
Content creation
Social media management
Ticket support
App installation
Newsletter support
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Keeping ‑ Helpdesk for Gmail

Keeping ‑ Helpdesk for Gmail

  • $30-$48 / Month
  • 14 Days Free Trial
8.2
1 Reviews
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The customer support helpdesk that integrates with Gmail Show more

Keeping - Helpdesk for Gmail transforms your team's Gmail account into a comprehensive help desk tool, seamlessly integrating customer support functionalities directly into your inbox. Designed specifically for eCommerce teams of all sizes, this app allows you to manage support emails without the need for an external help desk solution. Support requests arriving in your shared inbox are automatically converted into support tickets, which can then be synced across your team for effective collaboration. Within Gmail, you can easily assign, discuss, and prioritize these tickets, ensuring streamlined and efficient customer support management. Additionally, Keeping enables you to view customer order information directly within Gmail, offering context for each interaction. With advanced reporting features, you can gain insights into response times, ticket volume, and agent performance, allowing you to continually optimize your support operations.
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Advanced reporting
Support ticketing
Gmail integration
Team sync
Order information
Install App
Customer Support AI Chat by SR

Customer Support AI Chat by SR

  • $10-$60 / Month
  • New
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AI chat widget for Shopify: 24/7 support, custom rules, boost sales.

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HelpDesk for Ecommerce support

HelpDesk for Ecommerce support

  • $34-$59 / Month
  • 14 Days Free Trial
(1/5)
1 Reviews
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Automated help desk for smart, team-based ticket resolution Show more

HelpDesk for Ecommerce Support is a comprehensive platform designed to enhance customer service by centralizing all communications such as emails, website forms, and chats into a single, secure inbox. By leveraging AI and automation, the app ensures rapid, multichannel response capabilities, minimizing customer wait times and enhancing service efficiency. Its seamless integration with popular apps allows it to fit effortlessly into existing workflows, improving process continuity. The app's advanced collaboration features enable teams to organize work better and respond to queries more swiftly, boosting overall productivity. With access to customer purchase history, HelpDesk enables support agents to offer personalized responses, fostering trust and nurturing long-term customer relationships. Additionally, the platform's intuitive workflows, macros, and AI-driven tools help automate ticket resolutions and streamline communication, ensuring professional consistency.
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Automated responses
Team collaboration
Centralized inbox
Purchase history access
Ai ticket summaries
Custom message design
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Hosted Email

Hosted Email

  • $5 / Month
  • Free Plan Available
7.4
31 Reviews
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Unlimited Email Accounts @yourstore.com Email Hosting App Show more

Hosted Email is designed to enhance the credibility of online retailers by allowing them to communicate using email addresses on their own domain, rather than free services like Gmail or Outlook. This professional touch helps maintain trust with customers. The app seamlessly integrates with all modern email clients and mobile apps, ensuring users can continue with their preferred interfaces. Additionally, it enables direct email sending and receiving from your store's admin, streamlining communication processes. Businesses can exercise control over staff access to mailboxes, ensuring that emails are managed efficiently. Hosted Email also offers robust spam and virus protection, providing an added security layer against malicious threats. This comprehensive email solution emphasizes professionalism and security, essential for any growing online business.
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Mobile app support
Unlimited email accounts
Custom domain addresses
Integrated admin panel
Modern client compatibility
Direct in-store replies
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ChannelReply

ChannelReply

  • Free Plan Available
8.2
2 Reviews
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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.
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Issue refunds
Order info integration
Direct replies
Personalized autoreplies
Update order info
Identify messages
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Lux - E-Mail Support AI

Lux - E-Mail Support AI

  • $19.9-$199 / Month
  • 7 Days Free Trial
8.2
27 Reviews
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AI-Powered Email Support for E-commerce Success Show more

Lux ‑ Customer Support AI is an innovative app designed to streamline your store's customer service operations effortlessly. By using advanced AI, Lux generates accurate responses to customer inquiries even while you’re asleep, ensuring your customers are never left waiting. The app automatically categorizes and prioritizes tickets based on importance, allowing you to focus on high-priority issues first. Customization is at your fingertips, giving you the flexibility to tailor responses according to your unique shipping policies, refund policies, product specifics, and promotional offers. This personalized approach not only reduces your workload and employee costs but also significantly cuts down on response times, enhancing customer satisfaction and loyalty. With Lux, managing customer support becomes as simple as reviewing and sending pre-crafted replies when you start your day. Embrace a new level of efficiency in customer service with Lux ‑ Customer Support AI.
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Customizable settings
Automated replies
Priority sorting
Reduced workload
Auto-categorization
Fast response time
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Helpwise

Helpwise

  • Free Plan Available
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Shared Inbox for your team email accounts. Show more

Helpwise is an intuitive shared inbox solution designed for team email accounts such as help@ and jobs@. As businesses expand, managing shared email accounts can become chaotic and pose security risks. Helpwise eliminates these challenges by providing a structured and transparent platform for email collaboration. It allows teams to efficiently manage customer queries by directly accessing relevant information without leaving the email interface. For instance, when a customer inquires about an order status, users can quickly access details from integrated platforms like Shopify. This seamless integration fosters improved communication and enhances team productivity, making Helpwise an essential tool for growing businesses.
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Shared inbox
Team email
Order status
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ARCS Support Ticketing System

ARCS Support Ticketing System

  • $2.99-$15.99 / Month
  • 14 Days Free Trial
(1/5)
1 Reviews
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Easy and Reliable Support System Show more

The ARCS Support Ticketing System is a user-friendly and scalable application designed to enhance customer support and streamline communication management for stores. By enabling customers to initiate support tickets, the app allows store owners and managers to efficiently review, address, and resolve customer inquiries, issues, and feedback from a centralized platform. With the flexibility to toggle ticketing capabilities for customers, store managers can personalize the support experience. The system also offers features to customize the content displayed on the support page, ensuring alignment with brand communication. Moreover, it provides a reliable way to track ticket status, keeping both customers and staff informed throughout the resolution process. This comprehensive solution enhances customer service operations, ensuring timely and effective responses to customer needs.
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Initiate support tickets
Review customer inquiries
Respond to issues
Manage communication
Track ticket status
Customize support page
Install App
Garam: Sales ChatBot&LiveChat

Garam: Sales ChatBot&LiveChat

  • Free Plan Available
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Live Chat, AI Copilot for customer support Show more

Garam ‑ LiveChat & AI ChatBot is an intuitive customer support tool designed specifically for Shopify users, offering a robust set of features to improve customer service standards. The app provides a seamless live chat function that enables real-time engagement with customer inquiries, ensuring instant support and communication. Coupled with an AI-driven chatbot, Garam efficiently manages common questions, allowing you to focus on more complex issues. This dual approach enhances customer satisfaction, streamlining operations and potentially boosting sales. Users can train and refine the AI for better alignment with their brand's voice, resulting in more personalized interactions. Additionally, Garam's open and close inbox system helps to organize and manage conversations effortlessly, ensuring no customer query goes unanswered. Overall, Garam empowers businesses to deliver timely and effective support, elevating the customer experience on Shopify.
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Live chat
Ai chatbot
Inbox management
Ai training
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Richpanel: AI Customer Support

Richpanel: AI Customer Support

  • $89-$119 / Month
  • 14 Days Free Trial
6.7
124 Reviews
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Respond faster & smarter with AI. Upgrade from Gorgias/Zendesk Show more

Richpanel: AI Customer Service is a powerful helpdesk solution designed to streamline customer support processes for businesses, enabling them to efficiently manage high volumes of inquiries with minimal staff. By leveraging AI technology, the platform is trained on historical customer interactions, empowering customer service agents to respond as effectively and quickly as the best-performing team members, improving response time by 2-3x. The app features a comprehensive multi-channel support system, including email, chat, Facebook, Instagram, phone, and more, all within a single inbox for seamless management. Richpanel also offers a self-service portal for instant, 24/7 customer support, a live chat widget, FAQ page, and automation tools, alongside in-depth reporting capabilities to provide actionable insights for continuous improvement. As a popular alternative to platforms like Shopify Inbox, Zendesk, and Gorgias, among others, Richpanel allows easy integration with your existing software stack to maximize efficiency. With its robust set of tools and AI-driven assistance, Richpanel enhances the agility and effectiveness of customer service teams, ensuring high-quality, speedy interactions with customers.
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Integration capabilities
Ai-powered helpdesk
Manage high support volumes
Accurate response assistance
Customer self-service
Handle multiple channels
Install App
ResponseCX

ResponseCX

  • $170-$350 / Month
  • 30 Days Free Trial
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Autonomously reply to your customer service tickets Show more

ReSponse AI is a cutting-edge app designed to revolutionize customer service operations through automation. Powered by OpenAI's GPT-4, this app enables seamless integration with your existing systems to automatically address customer inquiries by pulling from your team's knowledge base, CSV files, FAQs, and other data sources, including Shopify Order data. ReSponse enhances efficiency by leveraging Generative Question-Answering (GQA) technology, automatically responding to chat, email, and DMs. It is also compatible with Gorgias Chat, facilitating real-time, auto-responses to customer requests. With the capability to update and customize responses based on your company's tone and knowledge base, ReSponse represents a significant advancement in customer experience management. Experience the power of autonomous operations and streamline your customer service processes like never before with ReSponse AI.
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Automated responses
Multi-channel support
Knowledge base integration
Gorgias integration
Generative qa
Update answers
Install App

In today's fast-paced e-commerce environment, managing customer support efficiently is paramount for businesses looking to succeed. Shopify support ticket management apps play a crucial role by streamlining operations, enhancing customer experiences, and ultimately contributing to business growth. These apps integrate seamlessly with your Shopify store, enabling you to handle customer inquiries promptly and effectively, ensuring that your support team can provide timely and accurate resolutions to customer issues.

Explore the impressive range of support ticket management apps listed here to find the perfect solution for your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

Shopify support ticket management apps are tools that help businesses efficiently handle customer support inquiries by organizing and tracking tickets, providing a centralized system to address customer issues swiftly.

2. How do these apps improve customer experience?

By streamlining the support process, these apps ensure that customer issues are addressed quickly and accurately, leading to higher satisfaction rates and a more positive overall experience.

3. Can these apps integrate with my existing systems?

Yes, many Shopify support ticket management apps offer seamless integration with existing CRM systems, email platforms, and other essential business tools, enhancing their functionality and ease of use.

4. Are these apps suitable for small businesses?

Absolutely, these apps are designed to meet the needs of businesses of all sizes, providing scalable solutions that can grow alongside your business.

5. What features should I look for in a support ticket management app?

Consider features such as automated ticketing, customer communication tools, reporting capabilities, multi-channel support, and scalability when choosing an app.

6. Are there free versions of these apps available?

Many support ticket management apps offer free versions or trials so you can evaluate the features and determine if they meet your business needs before committing to a paid plan.

7. How can these apps boost my store's growth?

By improving customer service efficiency and satisfaction, these apps can lead to increased customer retention and positive reviews, boosting your store's reputation and growth.

8. Do these apps support multi-language customer service?

Some support ticket management apps offer multi-language support, allowing you to effectively serve a diverse customer base across various regions.

9. How can I get started with integrating a support ticket management app?

Start by exploring the apps listed here, evaluating their features, and selecting one that aligns with your business needs. Follow the app installation and setup instructions to integrate it with your Shopify store.

10. What level of support can I expect from the app providers?

Most app providers offer comprehensive support including documentation, tutorials, and direct customer service to help you successfully implement and use their solutions.

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