Cusbo ‑ Helpdesk & Live Chat

Develop by Shopify

$12-$500

/ Month

7 Days Free Trial

Manage all communications in one place and drive sales

Social media integration

Product recommendations

Live chat

Order history

Boost sales

Cart preview

Scheduled messages

Multichannel communication

Automation

About Cusbo ‑ Helpdesk & Live Chat

Launched Jul 19, 2023

Built by Shopify

Address

Marksweg 23A, Geesthacht, 21502, DE

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

All-in-one customer service platform with live chat, multichannel, automation to accelerate growth.

Grow your business with outstanding customer relationships and build an excellent support service. Combine all communication channels with your customers in one interface. Engage with clients using their preferred channel. Optimize your customer communication process by implementing automation, allowing you to work smarter, not harder. Our scheduled messages feature makes sending targeted, personalized messages to your customers easy, improving engagement and driving revenue.

Talk to your visitors on live chat – quickly solve problems and sell proactively
Preview carts, check order history, and recommend products directly in the chat
Manage chats from multiple social media, messengers, and live chat in one place
Increase efficiency by automating routine tasks
Use marketing tools to boost sales, and convert valuable visitors into buyers

Pros

Manage all communications in one place
Drives sales through improved customer relationships
Supports multiple communication channels in one interface
Engage with clients using their preferred channel
Automation features to optimize customer communication process
Scheduled messages for targeted and personalized communication
Live chat for quick problem resolution and proactive selling
Preview carts and order history to recommend products directly in chat
Marketing tools to boost sales and convert visitors into buyers

Cons

May require a learning curve to utilize all features effectively
Dependence on the app for all customer communications could lead to issues if the app faces downtime
Scheduled messages might come off as impersonal to some customers
Potential cost implications for small businesses