Aria is an AI-powered chat agent for your storefront. It uses your live product catalog, policies, and order data to answer shopper questions, recommend products, and help with order status and returns. When a conversation needs a human, Aria hands it off to your team with full context. Merchants can set the tone, connect discounts and email flows, and review every conversation in a shared inbox. Aria helps shoppers get answers without waiting, so more visits turn into completed orders.

• Answers shopper questions from your live product catalog, policies, and FAQs
• Recommends products and applies discounts based on what shoppers are asking
• Looks up order status and return eligibility using real order data
• Escalates to a human teammate with full conversation context when needed
• Triggers Klaviyo emails and Shopify Flow workflows from chat events