I’m using Crisp.AI on the Essential plan to handle customer inquiries, and I’ve noticed that the Copilot feature doesn’t work as well as it should. Previously, I used Gemini integrated with Gmail, and it consistently provided accurate answers, corrected my English grammar, and started emails in a more polite and professional way. Gemini also allowed me to introduce a custom prompt, and from there it generated a complete response. It always began with “Dear [Customer Name],” which added a personal touch. By comparison, Crisp’s MagicReply feels limited. When I use Copilot under MagicReply, it only gives me a plain answer—it doesn’t draft a full email. The “Predict” option often provides incorrect information, while the “Friendly” and “Formal” options simply rephrase my own message without adding personalization. Another drawback is how Crisp handles emails. In Gmail, it’s clear which messages are spam and which are real customers. On Crisp, they appear together, which makes management harder. Also, you can’t bulk-select and delete multiple emails—you have to open each one individually and mark it as resolved or unresolved. This is a clear UX issue, and the app would really benefit from a redesign. Another boring issue is that you cannot send images or videos to your customer if the file size is not supported, I need to see the limit is very low. The email formatation lacks the basic such as the font style and the font size. If you format your email outside, it will be completly unformated when you paste on Crisp. Also, no email search options. I previously tried Tidio and stopped using it due to the price, but I have to admit it felt more polished and better developed compared to Crisp. I am still tryng this app, but willing to give up. For a small business, it seems more work to set up it than to answer the customers using Gmail integrated with gemini.

I’m using Crisp.AI on the Essential plan to handle customer inquiries, and I’ve noticed that the Copilot feature doesn’t work as well as it should. Previously, I used Gemini integrated with Gmail, and it consistently provided accurate answers, corrected my English grammar, and started emails in a more polite and professional way. Gemini also allowed me to introduce a custom prompt, and from there it generated a complete response. It always began with “Dear [Customer Name],” which added a personal touch. By comparison, Crisp’s MagicReply feels limited. When I use Copilot under MagicReply, it only gives me a plain answer—it doesn’t draft a full email. The “Predict” option often provides incorrect information, while the “Friendly” and “Formal” options simply rephrase my own message without adding personalization. Another drawback is how Crisp handles emails. In Gmail, it’s clear which messages are spam and which are real customers. On Crisp, they appear together, which makes management harder. Also, you can’t bulk-select and delete multiple emails—you have to open each one individually and mark it as resolved or unresolved. This is a clear UX issue, and the app would really benefit from a redesign. Another boring issue is that you cannot send images or videos to your customer if the file size is not supported, I need to see the limit is very low. I previously tried Tidio and stopped using it due to the price, but I have to admit it felt more polished and better developed compared to Crisp. I am still tryng this app, but willing to give up. For a small business, it seems more work to set up it than to answer the customers using Gmail integrated with gemini.

I’m using Crisp.AI on the Essential plan to handle customer inquiries, and I’ve noticed that the Copilot feature doesn’t work as well as it should. Previously, I used Gemini integrated with Gmail, and it consistently provided accurate answers, corrected my English grammar, and started emails in a more polite and professional way. Gemini also allowed me to introduce a custom prompt, and from there it generated a complete response. It always began with “Dear [Customer Name],” which added a personal touch. By comparison, Crisp’s MagicReply feels limited. When I use Copilot under MagicReply, it only gives me a plain answer—it doesn’t draft a full email. The “Predict” option often provides incorrect information, while the “Friendly” and “Formal” options simply rephrase my own message without adding personalization. Another drawback is how Crisp handles emails. In Gmail, it’s clear which messages are spam and which are real customers. On Crisp, they appear together, which makes management harder. Also, you can’t bulk-select and delete multiple emails—you have to open each one individually and mark it as resolved or unresolved. This is a clear UX issue, and the app would really benefit from a redesign. I previously tried Tidio and stopped using it due to the price, but I have to admit it felt more polished and better developed compared to Crisp. I am still tryng this app, but willing to give up. For a small business, it seems more work to set up it than to answer the customers using Gmail integrated with gemini.

Very hard to leave once you've registered... I'm unable to delete my account. The only option left is GDPR request... Seems to be made intentionally difficult!

There's a bug in the app that not allow me to login. He start saying that the password is wrong. It is not, but it's say that it is. So I change the password. The new one doesn't work. I repeat this process five times. Doesn't work. I press recover password. No email was received. I press need help in the app page. No, suport page appears. I would love to try this app, but now my impression is that it is a crap.

Crisp is the Backbone of Our Lean, Mean Tech Stack Reviewed by: Ian (Founder, WALL ART by Sonia) As a brand-new startup with limited manpower and a relentless vision, we needed tools that could punch above their weight. Crisp has been a standout from day one. It integrated seamlessly with our Shopify store and fits beautifully into the lean tech stack we assembled—alongside Klaviyo, Rapid Reviews, and more. The unified inbox, mobile alerts, and clean interface have made staying in touch with our customers not only easy—but personal. In an e-commerce world flooded with automation, Crisp helps us feel human. It gives us the power to support our visitors quickly, warmly, and with a personal touch—no matter where we are. If you're building something special with limited hands on deck, don’t overlook Crisp. It’s not just a chat tool—it’s part of how we build trust, convert better, and show up for our storyholders (aka, customers) every day.

Je recommande à fond Crisp : super facile à installer, génial à utiliser pour le traitement du chat et des tickets clients. Le service client est super réactif (et sympa !).

Super app! heeft heel addons om extra functionaliteiten te installeren en zelf een live vertaling voor als je buitenlandse klanten krijgt! Echt super. En voor een hele schappelijke prijs ;)

Very professional and complete helpdesk Chat app. New features and updates keep rolling out on a regular basis. Keep up the good work guys! Pieter-Willem Founder Stoked

Super plateforme de ticketing qui une fois mise en place permet de ne rater aucune demande client sur tous les canaux.