Kustomer

Develop by Shopify

Free plan available

AI-Powered Support: Seamless Integration & Insights

Customizable messages

Multi-channel support

Personalized experiences

Order management

Ai integration

Customer insights

Order data integration

Holistic customer view

Inquiry management

About Kustomer

Launched Apr 28, 2020

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.

Full View of Customer Orders via Shopify Data Integration
Direct Order Refunds/Cancellations from Kustomer Timeline
Efficient Order Data Access and Search within Kustomer
Dynamic Message Customization with Shortcuts
Automated Updates with Chatbot Templates

Pros

AI-powered support enhances customer service quality
Seamless integration with Shopify for a holistic view of customer data
Streamlines support across multiple channels
Personalizes customer experiences with enhanced understanding
Simplifies management of customer inquiries, orders, and feedback
Efficient order data access and search functionality
Dynamic message customization with shortcuts
Automated updates using chatbot templates
Direct order refunds/cancellations from Kustomer timeline

Cons

Potential steep learning curve for new users
Reliance on AI may lead to occasional inaccuracies
Integration issues with platforms other than Shopify
May require significant customization to fit specific business needs
Higher cost compared to simpler CRM solutions

Top Helpful Reviews

SCHUTZ

Jul 10, 2025 on Shopify

We've been using Kustomer for years, and it's very easy to connect all our data and provide it to our agents on one screen. That's incredibly simple, the way our agents can handle cases and customer behavior/information.

Nathan James

Jul 10, 2025 on Shopify

I've used many of the leading helpdesks and, for me and my team, Kustomer takes the cake. Kustomer's workflow engine, pre-built integrations, custom integration capabilities, and the ability to customize almost any single aspect in the platform are what stands out for us. We also love the unified view of the customer's interactions with our brand and the strong Shopify connection. We've been able to streamline and automate many processes, resulting in lower handle times, resolution times, and response times. We also love how willing the Kustomer team is to work with us if something isn't quite going how we expect. Overall, our partnership with Kustomer has been positive and we look forward to continuing to use the platform.

Halfday

Jul 10, 2025 on Shopify

The Shopify/Kustomer integration has been awesome for our support team. The order/user info comes through to the timeline seamlessly, making the conversation more efficient and more personalized. Recommend this integration!

Mellanni

Jul 10, 2025 on Shopify

We have abandoned another very popular CSR system in Kustomer's favour, which was a great decision. This app is flexible, tech support is always here for you, and new features are added constantly. Starting with filters and automation and ending with a smart chatbot (integrated into Shopify in the blink of an eye), we enjoy working with it. Strongly recommend for all Shopify sellers. You should try, and you will never want anything else.

Great Jones

Jul 10, 2025 on Shopify

Kustomer has been a game-changer for our customer support team. The seamless integration with Shopify means we can view order history, customer details, and interactions all in one place—without switching tabs. It’s intuitive, fast, and has helped us resolve issues more efficiently. Our team loves how customizable the platform is, and our customers are noticing the difference in response time and personalization. Highly recommend for any Shopify-based business looking to level up their support experience!

iTOUCH Wearables

Jul 03, 2025 on Shopify

Kustomer keeps things running smoothly. I can see all the Shopify order info, process refunds, check past conversations, and keep everything organized. No more jumping between a bunch of tabs. It also pulls in emails, chats, and social messages, which is super helpful. It’s easy to customize and their support team has been great. If you’re running support for a busy store, this is definitely worth it.

BaubleBar

Jul 01, 2025 on Shopify

We've been using Kustomer for a few years now after switching from another CRM, and it’s been a game-changer for our support team. The seamless Shopify integration lets agents view and manage orders directly within conversations, cutting down on time and clicks. The unified timeline, automation tools, and custom workflows have helped us streamline support across email, chat, and social channels. The UI is clean, the reporting is robust, and their support team is consistently helpful. Highly recommend for any growing Shopify store looking for a scalable, efficient CX solution.

Lockly

Jun 24, 2025 on Shopify

We've been using Kustomer for several months now, and it has completely transformed the way we handle customer support. The integration with Shopify is seamless—agents can view and manage order information right alongside conversations, which saves time and reduces back-and-forth. The platform's unified timeline and automation tools have helped us streamline support across channels like email, chat, and social media. We've also been impressed with the custom workflows and reporting capabilities, which allow us to tailor the system to fit our team's needs. Kustomer's UI is clean and intuitive, and their support team is responsive and helpful. Highly recommend for any growing Shopify store looking for a scalable, efficient customer service solution.

Zurchers

Jun 24, 2025 on Shopify

Kustomer integrates well with Shopify. All order info comes through to the customer's timeline and allows us to easily see order history. We have had kustomer integrated with Shopify for a few years and have never had any data syncing issues. We also are able to funnel specific orders from Shopify to specific fulfillment channels within our organization, giving our customers a better experience.

Fable - Canada

Jun 24, 2025 on Shopify

We recently made the switch from Gorgias to Kustomer—and we’re thrilled with the results. So far, it’s given us more flexibility, a smoother experience for our team, and a much better price point. Definitely the right move for us.

View all reviews

Kustomer

About Kustomer

Built by Shopify

Related Categories

ZB: Exit Intent Pop up Window

Introduction Video

Description

Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

Pros

Cons

Top Helpful Reviews

SCHUTZ

Nathan James

Halfday

Mellanni

Great Jones

iTOUCH Wearables

BaubleBar

Lockly

Zurchers

Fable - Canada

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