After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Costumer service has a brain of a 3 year old...

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed. Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.

The Gorgias Support was amazing! Specifically the help of Magda, she was very professional and patient!

The app was great

Great customer service platform for e-commerce, outstanding customer service and a lot of useful and helpful content!

The customer support at this "customer support" software is comically bad. I have been using this software for almost five years and can not wait to get away from it.

Gorgias is amazing at resolutions. They will always make sure all of your questions are answered and more!