I've been using Gorgias for the past 4 years, and we've been very satisfied with the granularity of support, feature rollout, community engagement, and overall user experience. The automation tools have been exciting to learn, test, and refine. I understand and appreciate Gorgias as an organization that values continuous improvement. Over the years, I've seen each channel become a little easier to use, and I feel assured that they'll continue to improve the user experience based on our feedback. A tool is only as good as its user, and Gorgias is making it easy for us to learn, refine, and thrive! Our customers are stoked, and so are we.

Gorgias has been the best CRM we’ve ever used! They keep rolling out new features that not only enhance the customer experience but also make life easier for our support team. The AI agent has been incredible at helping respond to customers; it even cancels orders automatically when someone requests a cancellation. It’s boosted our CSAT and freed up our team to focus on the bigger, more complex tickets.

I cannot stress how crucial Gorgias has been to our CX team's success. No developers are needed, huge savings, and automations at your fingertips. Save your sanity and dollars and get on Gorgias!

Perfectly built for brands like ours. We’ve been using Gorgias for a few years now, and it really made for our type of business. It’s well integrated with Shopify and covers everything we need as a B2C brand. The pricing makes sense for our size, and the AI tools add real value.

For E-com CX, Gorgias is unquestionably the best option to build out. You can start small and scale up with your growth or transfer over from a legacy system like Zendesk (I did, best call I made for the brand!) and see your CX have immediate improvements. When you throw in their new AI assistance, you've got a world class software!

I couldn’t be happier with Gorgias, the team, the features, and the overall experience have been exceptional. We’ve been using Gorgias for four years now, and I wouldn’t consider switching to any other helpdesk.

We love Gorgias and it has been such a game changer for us! Not only for the experience we offer customers but also for helping lead the charge in changing the way people think about CX! Their team does such a good job at supporting you every step of the way and even though the tool speaks for itself, the amazing team is a cherry on top! Will continue to recommend gorgias every change We get!

Has the features we need to facilitate excellent service. I'm happy with the reporting available to me to keep an eye on our KPIs, and their support team is very responsive if I run into any issues.

My contact form has been down for more that one day, emailed twice the support team and I got strictly NO answer from them. Overall the app is pretty good, but when something goes wrong, them it seems will not be there for you (except useless AI automatic responses).

I cancelled the service and they still billed me $900. They are refusing to refund the money even though it was cancelled before the renewal!