Chatty AI vs Gorgias: Best Shopify Chat & Helpdesk Apps

Name: Gorgias: Helpdesk, Chat &amp; FAQ
Brand: Gorgias Inc.

Compare Chatty AI vs Gorgias for Shopify: features, pricing, and support. Choose the best chat and helpdesk solution for your store! Are you deciding between Chatty AI Chatbot & Live Chat and Gorgias Helpdesk, Chat & FAQ for your Shopify store? This comparison breaks down their features, pricing, and performance to help you choose the best fit.

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Overview

What is Chatty AI Chatbot & Live Chat?

Chatty AI Chatbot & Live Chat is a Shopify app that combines AI-powered chatbots with live chat functionality. It helps automate customer interactions, provide instant support, and boost conversions with personalized recommendations.

Key Strengths:

AI-driven chatbots for 24/7 customer support
Personalized product recommendations to increase sales
Easy integration with Shopify stores

What is Gorgias: Helpdesk, Chat & FAQ?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

Automated responses and macros for efficiency
Multi-channel support (email, chat, social media)
Deep Shopify integration for order lookups

Rating

1,499 Reviews

9.4

547 Reviews

5.2

Pricing

Install App More info

Features

Order tracking
Whatsapp integration
24/7 automation
Faq management
Faq popups
Personalized contact
Query resolution
Livechat support

Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics

Screenshots

Chatty AI Chatbot & Live Chat screenshot

+ 3 more

Gorgias: Helpdesk, Chat & FAQ screenshot

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Pros

Excellent user experience and intuitive interface
Responsive and helpful customer support available 24/7
Easy to install and navigate
Improves user experience, boosts conversion rates, and minimizes cart abandonment
Personalized Contact Us options via WhatsApp build trust and cut support time
Instant order tracking, quick query resolution, and tailored assistance
Customizable options and seamless integration with any website or platform
Stunning themes for FAQs popup and Help Center
Allows businesses to create numerous queries and FAQ categories
Multiple Contact Us methods including LiveChat support, Phone call, and Messenger

Combines all support channels into one inbox, making support management easier
Integrates with over 100 apps, offering extensive functionality
Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
AI-powered ticket management allows for fast response times
Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
Offers 24/7 support through a Help Center, chat, and website campaigns
Highly praised customer service and support team responsiveness
Stable and flexible platform, beneficial for scaling support teams

Cons

Currently supports only one language
No option to upload custom profile photos for chat avatars, only uses Shopify store logo

Issues with the phone app functionality, including lack of notifications and unresolved bugs
Some users reported poor customer support experiences
Inconsistent support quality, although some negative experiences were later addressed satisfactorily
Long-standing users expressing dissatisfaction, indicating potential degradation in service over time

Launched

Jun 08, 2022

Feb 28, 2017

Developer

Built by Chatty (By Avada)

Apps:

Average Rating:

4.9

Reviews:

1,499

Built by Gorgias Inc.

Apps:

Average Rating:

4.1

Reviews:

547

Make Your Choice

Install App More info View alternatives

Frequently Asked Questions (FAQ)

Which app is better for AI-powered chatbots?

Chatty AI specializes in AI-driven chatbots, while Gorgias focuses more on a unified helpdesk with chat support.
Does Gorgias offer FAQ automation?

Yes, Gorgias includes FAQ automation to help reduce repetitive customer inquiries.
Can Chatty AI integrate with other Shopify apps?

Yes, Chatty AI supports integrations with various Shopify apps to enhance functionality.
Which app is more affordable for small businesses?

Chatty AI generally offers lower entry-level pricing, while Gorgias provides more advanced features at higher tiers.
Does Gorgias support ticketing systems?

Yes, Gorgias includes a robust ticketing system for managing customer support requests.

Chatty AI vs Gorgias: Best Shopify Chat & Helpdesk Apps

Chatty AI Chatbot & Live Chat

Gorgias: Helpdesk, Chat & FAQ

Chatty AI Chatbot & Live Chat