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Richpanel: AI Customer Support logo

Richpanel: AI Customer Support

Develop by Richpanel Inc

$89-$119

/ Month
14 Days Free Trial

Respond faster & smarter with AI. Upgrade from Gorgias/Zendesk

Integration capabilities
Ai-powered helpdesk
Manage high support volumes
Accurate response assistance
Customer self-service
Handle multiple channels
24/7 self-service portal
Ai-drafted replies
Actionable insights

About Richpanel: AI Customer Support

Launched Nov 14, 2019

Categories

Built by Richpanel Inc

Email :

[email protected]

Address

1885 Cabana Dr, San Jose, CA, 95125, US

Website Support Portal Privacy policy Tutorial
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Description

Cut Costs, Reduce Tickets & Delight Your Customers With the AI-First Self-Service Platform.

The complete customer service platform. Automate repetitive queries with the Self-Service portal and let customers get instant resolutions 24x7. Manage all channels from one inbox. Improve productivity with AI powered replies. We provide FREE white glove migration and take you live in under 2 weeks. Book an demo on the website to learn more. Easily migrate from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social.

The complete customer service platform. Automate repetitive queries with the Self-Service portal and let customers get instant resolutions 24x7. Manage all channels from one inbox. Improve productivity with AI powered replies. We provide FREE white glove migration and take you live in under 2 weeks. Book an demo on the website to learn more. Easily migrate from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite & Sprout Social. more
  • Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
  • Self Service: Give customers instant answers, 24x7 with the self-service portal
  • Hire AI Employees: Double your support capacity & add new capabilities
  • Integrate your stack: Access data from your favorite apps directly in the inbox
  • Measure & improve: Get actionable insights from your support data

Pros

  • AI-powered helpdesk that scales well with high support volumes, ideal for small teams
  • Multi-channel support including email, chat, Facebook DM, Instagram, and phone from a single inbox
  • Self-service portal providing instant answers 24x7, enhancing customer experience
  • Live chat widget and FAQ page for real-time customer interaction and self-help
  • AI trained on past interactions making every agent reply like your best agent, significantly boosting response speed by 2-3x
  • Automations and detailed reporting providing actionable insights to enhance support efficiency
  • Integration capabilities with other favorite apps, allowing access to external data directly in the inbox
  • Popular alternative to other helpdesk solutions like Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer, Gladly, Hootsuite, and Sprout Social

Cons

  • Dependence on AI accuracy—performance is contingent on the quality of past interaction data
  • Potential initial setup complexity or learning curve for teams transitioning from other helpdesk solutions
  • Limited feedback on long-term reliability and performance as compared to more established competitors
  • Possible integration issues with certain external apps not supported by Richpanel

Top Helpful Reviews

buyFSA

May 30, 2025  on Shopify

We've been using Richpanel for a while now, and it has significantly improved the way we manage customer support. The platform has made it so much easier to handle tickets efficiently, track conversations, and provide timely resolutions to our customers. What really stands out is the level of support Richpanel offers — their team is incredibly knowledgeable, responsive, and approachable. Any time we’ve had questions or needed help with setup or troubleshooting, they’ve been quick to assist. Overall, considering we haven't reached its full potential yet, Richpanel has helped streamline our support operations and improve the overall customer experience. Highly recommended for any business looking to scale their support team with the right tools!

paleovalley

May 29, 2025  on Shopify

We use Richpanel for both Paleovalley and Wild Pastures and it has been an absolute game changer for our customer support teams. The platform is intuitive, powerful, and has helped us consolidate support across multiple channels in one seamless dashboard. Our team has become more efficient, faster, and more organized thanks to Richpanel’s thoughtful design and automation features. What really stands out is the dedicated support from the Richpanel team. They are always responsive, open to feedback, and genuinely invested in our success. We’ve been able to scale with confidence, improve customer satisfaction, and reduce first response times dramatically. If you’re an eCommerce brand looking to elevate your customer experience, we highly recommend Richpanel. It is more than just a support tool, it is a partner in growth. The teams at Paleovalley & Wild Pastures

Glowssip

May 23, 2025  on Shopify

A very poor onboarding, oh wait what onboarding , they just leave you there alone trying to figure out things, a lot of bugs, and customer service is horrible, been waiting all day to be able to speak to someone to address my issues. a very bad app overoall to be avoided at all costs.

Pacha™

May 09, 2025  on Shopify

My onboarding experience was outstanding — I’ve never been so well supported during a transition like the one from Gorgias to Richpanel. Richpanel’s pricing makes more sense, and the tool is smoother and more practical to use. The AI features aren’t charged separately, which means our support team is saving a huge amount of time. A big thank you to Deepan, who guided us wonderfully through the onboarding process — always available to answer our questions and hop on calls to help with the setup. I 100% recommend it!

Oh Clementine

Mar 25, 2025  on Shopify

Super responsive and helpful! Walks us through process and makes sure we understand. Harsh is the best!

Shock Surplus

Feb 26, 2025  on Shopify

Stellar software for the price, does nearly everything that something like Gorgias does, at literally 25% the cost, crazy. Great Job team. Moved our entire CX stack to Richpanel + Aircall, working great for unified sales/service analytics.

Mother's Earth NL

Feb 12, 2025  on Shopify

Great app. Their Manoj, their support agent even take time to have a call with me to explain to me the automation. Thanks a lot.

TheraPetMD

Feb 12, 2025  on Shopify

Always helpful. The social media moderator (AI) is dope. It gets the job done very well as long as you use the correct prompts. Richpanel is the way to go!

HyperSpring Toys

Jan 24, 2025  on Shopify

The "AI" feature is not all it's cracked up to be. It is NOT an AI chatbot that can answer customers' questions for them. It is not an AI that learns from previous conversations and drafts useful replies for you. It is basically just a weak version of ChatGPT that can help you draft a reply based ONLY ON your help topics that you've manually written, but still needs a human to review and send it. Even though the "AI" feature was the main reason I installed the app, I never use the AI feature. This makes Richpanel no better than any other helpdesk system as far as I can tell.

Oskar's Wooden Ark

Nov 24, 2024  on Shopify

We have been using for some time now, and loving it. So easy to have an overview of what the CS team is dealing with, the level of queries, and how we can add value for our customers. If we have a question, the team at RP is there quickly with help and an answer :-)

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