7.6
Redo Free Returns & Exchanges logo

Redo Free Returns & Exchanges

Develop by Redo Tech, Inc
  • Built for Shopify
  • Free App

    The Future of Post Purchase Experience That Amplifies Sales

    Automate returns
    Reduce shipping costs
    Incentivized exchanges
    Store credit upsells
    Flexible integration
    76 Reviews
    7.6

    About Redo Free Returns & Exchanges

    Launched May 25, 2020

    Categories

    Built by Redo Tech, Inc

    Email :

    [email protected]

    Address

    1064 S North County Blvd, STE 390, PLEASANT GROVE, UT, 84062, US

    Website Privacy policy

    Description

    Automate returns. Retain revenue with incentivized store credit/exchanges. Create happy customers.

    Upgrade to Redo and transform your post-purchase experience without the cost. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with free return coverage, enhancing trust and checkout rates. Born from a Shopify+ Merchant, it's now available for all, offering innovative features flexible to your needs. Join the future of post-purchase experience.

    Upgrade to Redo and transform your post-purchase experience without the cost. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with free return coverage, enhancing trust and checkout rates. Born from a Shopify+ Merchant, it's now available for all, offering innovative features flexible to your needs. Join the future of post-purchase experience. more
    • Automate returns for your customers and customer support team.
    • Cut return shipping label costs through our innovative model.
    • Retain revenue through incentivized exchanges and store credit.
    • Create upsells by allowing customers to shop again in the return flow.
    • No contracts. We're aligned to your business in every way.

    Pros

    • Transforms post-purchase experience, boosting sales and customer loyalty
    • Automates returns for customers and support teams, saving time and effort
    • Reduces or eliminates return shipping label costs through an innovative model
    • Increases revenue with incentivized exchanges and store credit
    • Creates upsell opportunities during the return flow
    • No contracts required, aligning with the business model
    • Outstanding customer support, with positive testimonials about responsiveness and assistance
    • Simple and efficient return processing for customers and staff
    • Robust statistical and reporting features
    • Highly customizable with continuous addition of new features

    Cons

    • Not much information available on potential drawbacks or disadvantages from reviews
    • Dependent on the app’s compatibility with existing systems and processes

    Rating And Reviews

    Honor The House Official

    Aug 26, 2024  on Shopify

    Redo is exactly what we've been searching for. A one-stop-shop for all customer service needs from order tracking to returns. Amazing support! Bethany & Susannah helped us get setup and answered any questions we had. A HUGE addition to our store and we're forever grateful.

    RalliTEK

    Aug 12, 2024  on Shopify

    Really good app and they're always adding new features. Great support team that will help you within minutes. Well formatted easy to use but highly customizable for your use and if you have anything your worried about they are almost always willing to add custom features for you.

    Happy Giggles

    Jul 31, 2024  on Shopify

    Xiva automates tasks like sending return labels or issuing refunds. This saves you time and effort, allowing you to focus on other aspects of your business.

    Angelus Direct

    Jul 29, 2024  on Shopify

    Redo is the best solution we've found for managing returns and damaged packages. The app’s automation makes everything so easy and efficient. Our customers love how simple it is to return items using the Redo widget on our site. Huge thanks to Jett and Quintin for their outstanding support and seamless integration. Since using Redo, we've seen a noticeable improvement in customer satisfaction. Couldn't be happier with this app!

    Eberlestock

    Jul 25, 2024  on Shopify

    Redo has been tremendous not only for our customers but for our staff. The simplicity and professionalism of the return portal has been nothing but smooth and easy for our customers to use and the processing time when the returns come in has drastically decreased. Our handling time for a return is only a matter of seconds. The business model of Redo was a huge incentive for us to implement their system. Zero fees and no contracts are hard to come by in todays world so on top of everything else it seemed like a no brainer for us. To top things off, they have an outstanding team of employees. They are very quick to help get things done and if you ever have any issues they are right there to help! Can't recommend the app enough!

    Rujo Boots

    Jul 24, 2024  on Shopify

    REDO is the best return portal available. The reporting is top notch, the portal is clear and concise, and the customer support is AMAZING. Alex Humble and Parker Mackay are two of the best sales reps, and account managers I have ever dealt with. They answer every question and concern with honesty and promptness. They are flexible and always innovating ways to better help their clients. REDO has been one of the best changes we have made to our business. The amount of money we have saved with return shipping is bananas - tens of thousands of dollars. I'd recommend REDO until I was blue in the face! Thanks REDO!

    Just Ingredients

    Jul 24, 2024  on Shopify

    I love Redo. The automation is outstanding. Most recently the statistical information has become more robust. They are possibly the best tech team I have ever worked with. They are always open to crazy stuff I send their way. Redo has transformed the way we handle our returns and shipping claims. They are simply first class! -Julie Just Ingredients

    Bridle Up Hope Shop

    Jul 14, 2024  on Shopify

    Has completely transformed returns for us. We aren't losing money on them anymore. We are making money!

    EMME

    Jul 12, 2024  on Shopify

    Redo is a parasite that cost us 10s of thousands of dollars. Stay away. Stay far away.

    National Body Armor

    Jul 12, 2024  on Shopify

    We implemented the app several months back and have noticed a reduction in exchanges and more satisfied customers completing the entire exchange online. We no longer do manual support for exchanges. Re:do is very responsive to any issue we have. Good people at Re:do, we pay the cost for our customers. Best of all now they now support UPS labels, we as have issues with USPS in our area.

    Show more reviews

    More App like this

    AfterShip Returns & Exchanges logo
    (2,307 Reviews)
    $23-$239 / Month
    • Free Plan Available
    • Verified

    Return Label, Store Credit, Exchange, Return Policy, Refunds...

    ClickPost Returns Plus logo
    (6 Reviews)
    $49-$199 / Month
    • Free Plan Available

    Returns centre for Return management, Return tracking, Refunds...

    Parcel Panel Returns &Exchange logo
    (439 Reviews)
    $20 / Month
    • 7 Days Free Trial
    • Verified

    Returns and exchanges, Return labels, Return policy, Refunds...

    Frate Returns & Recommerce logo
    (9 Reviews)
    $149-$499 / Month
    • Free Plan Available

    Automated Returns & Exchanges That Reduces Return Volume...