The support to get it set up was good - they messed something up on my website but now seem too busy to help figure it out. The amount of fraudulent orders (19 as of this review) since I started with Redo on July 6th that have come through for $1.00 is crazy and quite annoying. Reach out to support and all I'm told is "if they wouldn't do it with the cheapest item they'd do it with another item" Actually, in the last 7 years I didn't have this issue until your app was added, so I disagree.

I’ve been using Redo to handle our return process, and it’s made such a difference. Being a swimwear brand, returns used to be a bit of a headache especially for our US customers. Now, instead of customers having to sort out return labels, customers can manage everything directly through Redo. I’ve also noticed a lot more exchanges rather than returns since using the app, which has been amazing. Their customer support has been very quick to get back to me as well!

Redo has been a breath of fresh air for our customer service and returns. The team is easy to reach and so kind! We love all the new products they are rolling out. If you're tired of overpaying for other popular help desk programs, try Redo instead!

2 stars only for the nice team-members who I interact it. 0 stars for the actual product. Unless you live in the USA, I would avoid it. Certain premium features have been built only for American businesses. The rest of us, who aren't American are stuck with poor features. Furthermore, you should do your due diligence around their store credit function and how it interacts with Shopify credits and any 3rd party Credit apps you have. The Redo App has potential, but it needs significant improvements particularly for ANY business outside the USA.

Prior to re-do we had no real system in place for returns. The time spent going back and forth with customers and trying to remember where each of them were at in the return process was stressful and confusing. When we learned about re-do we knew immediately we needed their system in place. It's been such a game changer for time on our side and it's provided a seamless process for the customer. Truly don't know what we would do without it!

Redo makes everything super simple for our customers! With Redo, we are able to quickly process returns & exchanges for our customers. Their customer service is really quick to respond and they are always helping us find new ways to convert our customers and make sure we are showing them relevant product. The AI Chat feature is really easy to use & helps us to answer customer's questions around the clock!

Before Redo we didn't have a return portal on our website. Adding that through Redo has revolutionized our return process. It's easy for our customers and streamlines things at our end. Our customers appreciate the chance to insure a free return label. Almost every customer uses that option. We left Attentive when we realized Redo could handle our SMS marketing just as well at a much lower price. We love how responsive the team is - so unusual to have support at our fingertips!

Redo has solved so many issues for us, and become a partner in more ways than we imagined when we first signed up. The amount of time it gives my CX team back where we are not manually managing returns, to the amazing new Warranty product, to the clever order tracking, they are a one-stop shop for an e-commerce company. Our account managers, the engineers and support are always readily accessible and so responsive. We are raving fans!

Redo is an exceptional program that has saved me SOOOO much time and allowed me to focus on taking care of the customers in a efficient and user-friendly way. Redo has really streamlined our customer experience and saved me hundreds of hours a year that I was spending emailing back and forth with customers to process their exchanges and finding items they wanted as replacements and so forth and hunting down packages for exchanges to process to send out the new items. As our business was growing it was starting to become unmanageable by myself, but we didn't have the resources to bring on anyone else to help me. I can't emphasize how wonderful this program is for both myself and our customers. My work/life balance has increased, and our positive customer experience has increased exponentially. On top of how wonderful the program is, their staff is top notch. From our account manager, Quintin, to the support staff, Greg & Blake, they are exceptional and have been a pleasure to work with. Unlike so many software programs, Greg and Blake respond immediately and always have a solution or work around right away. I have yet to have a situation that wasn't resolved within hours and handled efficiently from start to finish. The whole Redo is a pleasure to work with and they helped me every day for however long it took till I understood the program and how to resolve any user error (me) situations. They also happily put up with my dumb jokes and witty personality. I have recommended Redo to several small businesses belonging to friends, and they also have nothing but positive things to say about their experiences.

Have had an incredible experience with Redo! Our customers love it - and we love it on the backend as well. Any issues that have arisen ,their team is so quick to resolve!