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8.6
Redo logo

Redo

Develop by Redo Tech, Inc

$10

/ Month
Free plan available

The Future of Post Purchase Experience That Amplifies Sales

Automate returns
Reduce shipping costs
Incentivized exchanges
Store credit upsells
Flexible integration

About Redo

Launched May 24, 2020

Categories

Built by Redo Tech, Inc

Email :

[email protected]

Address

14761 Future Way, 400, Draper, UT, 84020, US

Website Privacy policy
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Introduction Video

Description

Elevate shopper experiences with premium returns, order management, conversion & email marketing.

Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with an order management system. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP.

Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with an order management system. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP. more
  • Increase profit at each touchpoint of the buyer journey.
  • Increase exchange rates and decrease return rates with AI personalization
  • AI-first customer service in one unified inbox. Both for desktop and mobile app.
  • A full email and sms platform with shoppable email and AI persona targeting
  • Increase conversion rates in your checkout flow with AI-driven A/B testing

Pros

  • Transforms post-purchase experience, boosting sales and customer loyalty
  • Automates returns for customers and support teams, saving time and effort
  • Reduces or eliminates return shipping label costs through an innovative model
  • Increases revenue with incentivized exchanges and store credit
  • Creates upsell opportunities during the return flow
  • No contracts required, aligning with the business model
  • Outstanding customer support, with positive testimonials about responsiveness and assistance
  • Simple and efficient return processing for customers and staff
  • Robust statistical and reporting features
  • Highly customizable with continuous addition of new features

Cons

  • Not much information available on potential drawbacks or disadvantages from reviews
  • Dependent on the app’s compatibility with existing systems and processes

Top Helpful Reviews

Boconi Bags & Leather Goods

Aug 26, 2025  on Shopify

Gotta give it to Redo! Love how simple they make returns for the customer and the back end of our Shopify site. Their customer service is second to none, too. They are also always on the pulse providing new services and functions. Really one of the best apps out there at a free or very fair price! Thanks for your hard work, Redo team!

Thread®

Aug 23, 2025  on Shopify

We’ve been using Redo to manage returns and exchanges, optimize our checkout experience, and provide order tracking–all within one platform. It’s been a huge help in consolidating our tech stack, which has simplified operations and saved us time. Beyond the product itself, the Redo team has been excellent to work with. They’re highly responsive, quick to ship meaningful updates, and clearly invested in making sure their customers succeed. Overall, Redo has made a real difference for our business, and we’d recommend it to any Shopify brand looking for a reliable, well-supported solution.

Jon Hart Design®

Aug 22, 2025  on Shopify

Awesome startup with some great people and ideas. We started using them for automated returns and have since added their fulfillment product and can't say enough about how great they are to work with.

Five The Label

Aug 20, 2025  on Shopify

Redo has been amazing to work with! There shipping rates are great and there automated processes make it so much easier on our business. The customer service has been so good and easy to work with.

Ferus Customs

Aug 20, 2025  on Shopify

Honestly - I have been super impressed with the team and the amount of thought that has gone into each layer. I love how I can edit emails to match my brand and customize the way that each is sent - this let's me really tailor each customer's experience which feels huge. I like the direction they are headed and feel like this app is a game changer in a few categories - especially for small teams like mine that need to be able to leverage automatic actions and 'smart' tools. I freaking love their outbound order management system - has saved me tons of time.

Pillows.com

Aug 19, 2025  on Shopify

Redo is fantastic! We use their platform across both our customer service and marketing teams, and it’s been a game-changer. I love having all our marketing tools in one place—it feels cohesive, streamlined, and incredibly easy to use. We recently set up one of their post-purchase tools, and it’s already delivering a great ROI. On top of that, their support team is wonderful—quick to respond and always ready to fix any issues right away. Highly recommend!

Goosebumps Shop

Jul 31, 2025  on Shopify

REDO has been a lifesaver for our company. We initially started with them for their efficient return/exchange portal and the ease of use for our customers. We now use REDO for everything else that relates to shipping. The shipping rates are much lower than the previous company we were using which is the biggest win. REDO has automated a lot of the shipping process which also saves us time and money. Additionally, they offer great client support and are always willing to help us problem solve. We have especially enjoyed working with Alex, Hayden, Seth and Boston. They’re the best! The only downfall we have is that we didn’t start using them sooner:)

The Clawset

Jul 23, 2025  on Shopify

The support to get it set up was good - they messed something up on my website but now seem too busy to help figure it out. The amount of fraudulent orders (19 as of this review) since I started with Redo on July 6th that have come through for $1.00 is crazy and quite annoying. Reach out to support and all I'm told is "if they wouldn't do it with the cheapest item they'd do it with another item" Actually, in the last 7 years I didn't have this issue until your app was added, so I disagree.

Sunchaser Clothing

Jul 08, 2025  on Shopify

I’ve been using Redo to handle our return process, and it’s made such a difference. Being a swimwear brand, returns used to be a bit of a headache especially for our US customers. Now, instead of customers having to sort out return labels, customers can manage everything directly through Redo. I’ve also noticed a lot more exchanges rather than returns since using the app, which has been amazing. Their customer support has been very quick to get back to me as well!

Lalabu

May 05, 2025  on Shopify

Redo has been a breath of fresh air for our customer service and returns. The team is easy to reach and so kind! We love all the new products they are rolling out. If you're tired of overpaying for other popular help desk programs, try Redo instead!

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