Redo logo

Customer reviews: Redo

Develop by Redo Tech, Inc

Reviews (91)

Overall rating
4.8

What Merchants Think

Merchants express a largely positive reception of the "Redo" app, highlighting its cost-saving benefits and comprehensive functionality. Many note that the app simplifies return processes, automates tasks, and provides excellent customer service. However, there are a few merchants who encountered issues, such as compatibility with specific apps, and negative financial impacts. Overall, the feedback suggests that "Redo" significantly enhances return management efficiencies and improves customer satisfaction.

Key Strengths

  • Cost-saving: Merchants report saving money on return shipping and platform fees, and appreciate the absence of contracts.
  • Automation: Automatic handling of returns, exchanges, and shipping claims streamlines processes and reduces manual work.
  • Customer Support: Consistently praised for responsive and proactive customer service.
  • User-Friendly: The app is easy to set up and integrate, with a straightforward interface and seamless processes.
  • Feature-Rich: Frequent updates and enhancements, with flexibility to accommodate specific feature requests.

Common Concerns

  • Compatibility Issues: Some merchants report issues with other apps, like accessiBe.
  • App Complexity: Initial confusion over app functionalities without a demo session.
  • Financial Concerns: Isolated reports of unanticipated costs.

Final Thoughts

"Redo" garners high praise for its ability to simplify and enhance e-commerce return processes, offering a cost-effective and feature-rich platform with standout customer support. While a few compatibility and financial concerns are noted, the app's benefits in driving customer and merchant satisfaction seem to outweigh these issues. Overall, "Redo" appears to be a valuable addition for online retailers seeking to optimize their return and exchange management systems.

10 Second Racing

Feb 15, 2025  on Shopify

Incredible experience all around. Redo has developed an impressive platform but it is the people that have wowed us. We are looking forward to developing new solutions to improve customer experience together.

Tour Striker Inc

Jan 30, 2025  on Shopify

Wow, where to begin? Redo started for us as a return platform. We were previously with Loop. We saved hundreds of dollars a month with that switch. Great! But it doesn't stop there. We were with Gorgias; Redo has a similar platform, which is good enough for us. SAVED MORE MONEY! Now, we are looking at other money-saving opportunities, such as changing from Klaviyo, which everyone knows is ridiculously expensive. They provide excellent IN THE USA, actual person in Google Meet customer service. Every obstacle we have seems to be overcome by their hardworking team. I am lucky enough to have Justin and Austin on my team. Way to go, Redo.

7ohBlack

Jan 27, 2025  on Shopify

When I first downloaded this app, I had no clue what I was looking at. I sat there thinking, “What is this even supposed to do?” Then came the demo. Next thing I know, I’m deleting six other apps, because this one sorta does everything. But here’s where it gets really good. We casually threw a question their way—“Hey Brayden, any chance we can use it to handle a pretty specific feature we needed for our store?” Fully expecting the usual, “Sorry, that’s not possible.” Instead, they scheduled a meeting. The next day. And they accommodated the feature. Like, for real. Ironically, REDO is the actual 2.0 of our store. Honestly, I’m still in awe. Massive shoutout to their team: Jackson, Brayden, Paxton, Austin, and Aaron. These guys—absolute rockstars. My advice is simple: Download, request a demo—you’ll thank me later.

Urban Girl Accessories

Sep 10, 2024  on Shopify

Warning! This app will break accessiBe which is a crucial app for staying ADA complaint. I found out that if I turn off the app switch in the website settings it fixes the issue and Redo still works fine, so I'm not sure why it's needed. Other than that, Redo has been amazing and it has even increased our sales.

Honor The House Official

Aug 26, 2024  on Shopify

Redo is exactly what we've been searching for. A one-stop-shop for all customer service needs from order tracking to returns. Amazing support! Bethany & Susannah helped us get setup and answered any questions we had. A HUGE addition to our store and we're forever grateful.

RalliTEK

Aug 12, 2024  on Shopify

Really good app and they're always adding new features. Great support team that will help you within minutes. Well formatted easy to use but highly customizable for your use and if you have anything your worried about they are almost always willing to add custom features for you.

Happy Giggles

Jul 31, 2024  on Shopify

Xiva automates tasks like sending return labels or issuing refunds. This saves you time and effort, allowing you to focus on other aspects of your business.

Angelus Direct

Jul 29, 2024  on Shopify

Redo is the best solution we've found for managing returns and damaged packages. The app’s automation makes everything so easy and efficient. Our customers love how simple it is to return items using the Redo widget on our site. Huge thanks to Jett and Quintin for their outstanding support and seamless integration. Since using Redo, we've seen a noticeable improvement in customer satisfaction. Couldn't be happier with this app!

Eberlestock

Jul 25, 2024  on Shopify

Redo has been tremendous not only for our customers but for our staff. The simplicity and professionalism of the return portal has been nothing but smooth and easy for our customers to use and the processing time when the returns come in has drastically decreased. Our handling time for a return is only a matter of seconds. The business model of Redo was a huge incentive for us to implement their system. Zero fees and no contracts are hard to come by in todays world so on top of everything else it seemed like a no brainer for us. To top things off, they have an outstanding team of employees. They are very quick to help get things done and if you ever have any issues they are right there to help! Can't recommend the app enough!

Rujo Boots

Jul 24, 2024  on Shopify

REDO is the best return portal available. The reporting is top notch, the portal is clear and concise, and the customer support is AMAZING. Alex Humble and Parker Mackay are two of the best sales reps, and account managers I have ever dealt with. They answer every question and concern with honesty and promptness. They are flexible and always innovating ways to better help their clients. REDO has been one of the best changes we have made to our business. The amount of money we have saved with return shipping is bananas - tens of thousands of dollars. I'd recommend REDO until I was blue in the face! Thanks REDO!

Just Ingredients

Jul 24, 2024  on Shopify

I love Redo. The automation is outstanding. Most recently the statistical information has become more robust. They are possibly the best tech team I have ever worked with. They are always open to crazy stuff I send their way. Redo has transformed the way we handle our returns and shipping claims. They are simply first class! -Julie Just Ingredients

Bridle Up Hope Shop

Jul 14, 2024  on Shopify

Has completely transformed returns for us. We aren't losing money on them anymore. We are making money!

National Body Armor

Jul 12, 2024  on Shopify

We implemented the app several months back and have noticed a reduction in exchanges and more satisfied customers completing the entire exchange online. We no longer do manual support for exchanges. Re:do is very responsive to any issue we have. Good people at Re:do, we pay the cost for our customers. Best of all now they now support UPS labels, we as have issues with USPS in our area.

Simple Wishes

Jul 11, 2024  on Shopify

For the first time in 14 years of running an e-commerce business I'm no longer paying for returns. I'm actually making money on my returns! Awesome app and company. The level of support provided by the team is unique, I highly recommend this platform/app to any e-commerce brand.

Made By Mary

May 03, 2024  on Shopify

Redo has changed our post purchase processes for the better. We were with Loop Returns for 3 years, but their system was complex and expensive and required a 12 month contract. Redo is better, no contract, and we have a far better customer experience. Redo now handles all of our returns, exchanges, warranties, shipping claims in one platform, rather than split between Returns platform, and claims platform, and customer service platform for warranties. With Redo, our customers issues get resolves twice as fast. The Redo Team was super helpful with implementation. Highly recommend the app.

Fire Science Nutrition

Apr 02, 2024  on Shopify

These guys get it, they're the In n Out, the Costco, the Nordstrom, the Chick-Fil-A - whatever you want to call it - of e-commerce. Nobody does it better & nobody has better customer service. I had a cart issue 1 month in and they pulled their own product off my site and fixed the issue before reinstalling it. Most brands hide problems, but they were honest and helped me up-level - all while being incredibly responsive. Then, 6 months in I had a question on how to optimize a feature, their Director of Sales Jake Norton took the time to personally help me get the answer I needed. Redo takes care of their customers and that's something I've gotta have when my brand is growing 5x YoY. The product is cutting costs for us and driving more revenue & conversions as well. Give me a call if you're debating.

Honey Mark.

Mar 19, 2024  on Shopify

Harrison is quick to respond to any inquiries we have concerning REDO to give our customers the best experience.

Pillow Cube

Mar 08, 2024  on Shopify

Harrison is extremely helpful in providing me with whatever I need and in a timely manner. I truly appreciate his efficiency and kindness!

DRMN BG™

Feb 28, 2024  on Shopify

Redo has been a game changer and a huge time saver for me as a small business owner. Easy setup and the Redo team has been great to work with. Not only did redo simplify things on my end, it added value and reassurance from the customer’s perspective as well. Stop manually coordinating returns and get Redo.

PhoneSoap

Feb 20, 2024  on Shopify

Redo has been great. The automatic creation of exchanges when the product is delivered has been super efficient and has helped reduce the amount of emails we get asking for refund/replacement updates. The cost savings on standard returns has been very beneficial.

Scroll to Top