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Customer reviews: Redo

Develop by Redo Tech, Inc

Reviews (91)

Overall rating
4.8

What Merchants Think

Merchants express a largely positive reception of the "Redo" app, highlighting its cost-saving benefits and comprehensive functionality. Many note that the app simplifies return processes, automates tasks, and provides excellent customer service. However, there are a few merchants who encountered issues, such as compatibility with specific apps, and negative financial impacts. Overall, the feedback suggests that "Redo" significantly enhances return management efficiencies and improves customer satisfaction.

Key Strengths

  • Cost-saving: Merchants report saving money on return shipping and platform fees, and appreciate the absence of contracts.
  • Automation: Automatic handling of returns, exchanges, and shipping claims streamlines processes and reduces manual work.
  • Customer Support: Consistently praised for responsive and proactive customer service.
  • User-Friendly: The app is easy to set up and integrate, with a straightforward interface and seamless processes.
  • Feature-Rich: Frequent updates and enhancements, with flexibility to accommodate specific feature requests.

Common Concerns

  • Compatibility Issues: Some merchants report issues with other apps, like accessiBe.
  • App Complexity: Initial confusion over app functionalities without a demo session.
  • Financial Concerns: Isolated reports of unanticipated costs.

Final Thoughts

"Redo" garners high praise for its ability to simplify and enhance e-commerce return processes, offering a cost-effective and feature-rich platform with standout customer support. While a few compatibility and financial concerns are noted, the app's benefits in driving customer and merchant satisfaction seem to outweigh these issues. Overall, "Redo" appears to be a valuable addition for online retailers seeking to optimize their return and exchange management systems.

Range Leather Co

Feb 15, 2024  on Shopify

We've been using Redo for the better part of five months and have found the experience to be very helpful for our CX team. Compared to other offerings, we believe Redo to be far better in terms of cost, reliability, UX, and automations. Easy to implement, easy to monitor and track returns/exchanges. The team at Redo is also very responsive and eager to continue innovating in the space with their offerings. Would definitely recommend.

TigerFriday

Feb 14, 2024  on Shopify

With Redo's seamless integration and the amazing platform features they offer, we have been able to customize a super user friendly return journey for our wonderful customers and our Return Department. Not to mention the customer service is out of this world! They are always ready and willing to help! We have had a great experience with using Redo for our return portal needs.

StairSlide

Feb 13, 2024  on Shopify

We started with re:do back in September and we couldn't be more happy with their app and services! They have helped create a better return, exchange, and now claim process for our customers. The communication and level of service they provide us is outstanding. They welcome new ideas and implement change quickly! They are constantly looking for ways to innovate and improve their app which I have been loving all the newly added features they have come out with. I highly recommend them for your company!

Wig Studio 1

Jan 30, 2024  on Shopify

Re:do is a fantastic platform that has helped us serve our customers during the return/exchange process. It is very user-friendly, and the level of service that we have received is AMAZING! These guys set the bar at the highest level to ensure their customers are happy. We are very grateful for their help. Highly, highly recommended for any online retailer.

BoardCo

Jan 25, 2024  on Shopify

We are delighted to express our sincere appreciation for the outstanding partnership that Re-do has brought to the table. The collaboration with Re-do has proven to be transformative for our business, providing an efficient and seamless solution for managing returns and exchanges. The innovative software offered by Re-do has not only streamlined our processes but has also significantly enhanced our customer satisfaction. The user-friendly interface, simple process, coupled with robust features, has made the handling of returns a smooth and hassle-free experience. Re-do's commitment to excellence and responsiveness has been evident at every step of our collaboration; Max and Gabe have been wonderful partners as we've set up Re-do on our online store.

Boon Ties

Jan 16, 2024  on Shopify

We started with ReDo in the middle of Q4 and it has been a game changer for us! Such a simpler process for customers and for our shop manager. Onboarding was simple, we always have a way to contact support when we have questions, and we are 100% thrilled with how this app has improved our shop!

Kindig-it Design

Jan 15, 2024  on Shopify

We love Re:do, I absolutely loved how easily the onboarding was and how hands-off this is! Worth every penny for us to not lift a finger! Anytime I had an issue or a question they were on top of it and got me taken care of quickly. We highly recommend this return service!

Wanderling

Jan 09, 2024  on Shopify

I am delighted with the way that this app has helped my small biz provide excellent customer service to my store. Buying apparel online is difficult, more so when you are a new mom with a new body. I truly believe (and have the stats to prove it) that adding Redo to my store has improved sales, as it assures customers that returns and exchanges are hassle free. The install and set up was fabulous. I am technologically inept, and the crew at Redo flawlessly set up the features that I wanted in about 15 minutes on a video chat. They walked me through the whole process, helped me explore the dashboard, settings and all the admin stuff. When I contact them with questions, they are very responsive and helpful- and the one time I needed a settings change, they did it for me, which saved me time and stress! I highly recommend that if you have a product that consumers hesitate about because of the potential for exchanges (like clothing) that you install this app TODAY! Game changer for sure!

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