Reviews: Redo

Customer reviews: Redo

Reviews (430)

Overall rating

5

380
4

5
3
2

3
1

4

What Merchants Think

Merchants express a largely positive reception of the "Redo" app, highlighting its cost-saving benefits and comprehensive functionality. Many note that the app simplifies return processes, automates tasks, and provides excellent customer service. However, there are a few merchants who encountered issues, such as compatibility with specific apps, and negative financial impacts. Overall, the feedback suggests that "Redo" significantly enhances return management efficiencies and improves customer satisfaction.

Key Strengths

Cost-saving: Merchants report saving money on return shipping and platform fees, and appreciate the absence of contracts.
Automation: Automatic handling of returns, exchanges, and shipping claims streamlines processes and reduces manual work.
Customer Support: Consistently praised for responsive and proactive customer service.
User-Friendly: The app is easy to set up and integrate, with a straightforward interface and seamless processes.
Feature-Rich: Frequent updates and enhancements, with flexibility to accommodate specific feature requests.

Common Concerns

Compatibility Issues: Some merchants report issues with other apps, like accessiBe.
App Complexity: Initial confusion over app functionalities without a demo session.
Financial Concerns: Isolated reports of unanticipated costs.

Final Thoughts

"Redo" garners high praise for its ability to simplify and enhance e-commerce return processes, offering a cost-effective and feature-rich platform with standout customer support. While a few compatibility and financial concerns are noted, the app's benefits in driving customer and merchant satisfaction seem to outweigh these issues. Overall, "Redo" appears to be a valuable addition for online retailers seeking to optimize their return and exchange management systems.

Pirates and Pearls Boutique

Dec 10, 2025 on Shopify

The platform works well and helps build trust. Greg was awesome once I was connected with him to resolve an issue I had. The only reason I am not giving 5 stars is because the prior rep I was speaking with took a very long time to get a resolution. I was very thankful to be transferred to Greg and get everything sorted out! All in all, a great app.

CLE Cosmetics

Nov 26, 2025 on Shopify

Excellent support team! Quick to respond and for issues that require more time, they're very communicative every step of the way. The returns portal recently got an update and it looks so much better. Docking 1 star because I find adjusting any complex settings myself is challenging as they live in multiple places so you run the risk of messing something up. That being said, if I need changes the support team is there :)

PiperBlue Organic Makeup

Nov 13, 2025 on Shopify

Thank you Cade, Dylan, Easton and Anderson for helping me understand, learn and adjust my workflow to meet our company needs better. I was ready to walk away with frustration. They each helped in a different way. I really appreciate Anderson for taking the time to pause and find the problem...that my work flow had a lot of holes. He was the one who got the ball rolling to help get my frustrations worked out. Dylan for his constant patience helping me understand. Cade quickly solving my claim questions and concerns.

AVGear.com

Sep 25, 2025 on Shopify

App is exceptionally easy to use. The concept is also quite brilliant in terms of giving the software away for free and essentially making the customer cover the cost. The workflow has really streamlined our returns process and we are excited to look into the services they offer. Onboarding and sales process was a little disorganized but the guys we worked with were still solid and answered all of our questions.

Urban Girl Accessories

Sep 10, 2024 on Shopify

Warning! This app will break accessiBe which is a crucial app for staying ADA complaint. I found out that if I turn off the app switch in the website settings it fixes the issue and Redo still works fine, so I'm not sure why it's needed. Other than that, Redo has been amazing and it has even increased our sales.