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Wonderment Post‑Purchase logo

Wonderment Post‑Purchase

Develop by Wonderment

$99-$189

/ Month

Create wonderful post-purchase experiences.

Proactive notifications
Stalled shipments alert
Shipping exceptions notifications
Problem orders detection
Fulfillment patterns analysis
Carrier performance insight
Complete journey tracking
Repeat customer engagement

About Wonderment Post‑Purchase

Built by Wonderment

Email :

[email protected]

Address

6 Liberty Square, #2641, Boston, MA, 02109, US

Website Support Portal Privacy policy Tutorial FAQ Document
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Introduction Video

Description

Wonderment by Loop enables brands to communicate updates and deliver better experiences.

Loop acquired Wonderment! You can still look forward to the same great experience. Quickly find stalled shipments, shipping exceptions, and problem orders. Reveal patterns with your fulfillment and carriers. Own the complete post-purchase journey with proactive notifications.

Loop acquired Wonderment! You can still look forward to the same great experience. Quickly find stalled shipments, shipping exceptions, and problem orders. Reveal patterns with your fulfillment and carriers. Own the complete post-purchase journey with proactive notifications. more
  • No More Shipping Blindspots
  • Prevent 'Where's My Order?'
  • Communicate Delivery ETAs

Pros

  • Quick identification of stalled shipments, shipping exceptions, and problem orders.
  • Ability to reveal patterns within fulfillment and carrier processes.
  • Ownership of the entire post-purchase journey with the use of proactive notifications.
  • Reduction of shipping blindspots.
  • Prevention of 'Where's My Order?' inquiries.
  • Potential to drive repeat customers.

Cons

  • The app's description and features are somewhat repetitive.
  • Lack of detailed information on integration with various carrier services.
  • Unclear pricing model in the provided description.
  • Limited user reviews and ratings provided to gauge real-world performance.

Top Helpful Reviews

Pendrell

Dec 12, 2023  on Shopify

Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers. Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!

Rejuvia

Dec 06, 2023  on Shopify

We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light). Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!

For Wellness

Dec 05, 2023  on Shopify

Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!

NBT Clothing

Oct 18, 2023  on Shopify

We love that we are now able to provide our customers with tracking details and updates following their purchase. Set up with Klaviyo was a simple and straightforward process. Additionally, our email flows have been highly effective in encouraging customers to place additional orders.

Popov Leather®

Oct 09, 2023  on Shopify

A really great way to provide transparency to customers while also reducing the amount of emails people send asking "where's my order??" Julie in particular was helpful in getting our theme looking great and the team is quite responsive. I love having the klaviyo integration which sends notifications to customers about their order's journey.

Every Man Jack

Oct 03, 2023  on Shopify

Big fan of the Wonderment team and the ease of using the app to power branded order tracking experiences. Really helpful for both our team and our customers.

OrnamentallyYou

Oct 03, 2023  on Shopify

Excellent app with an excellent team. The on-branded tracking page experience is an excellent and germane way to stand out in today's difficult and historically overcrowded ecommerce market.

QALO

Aug 18, 2023  on Shopify

Easy implementation and integration with both Shopify and Klaviyo to ensure a seamless experience for our team internally as well as our customers.

feastables

Mar 19, 2023  on Shopify

Wonderment is one of my favorite tools in our CX tech stack. This tool has empowered us to be able to communicate the entire after fulfillment journey to our customers and across our team internally. It's so much more than just sending emails/sms on the package journey, it has literally given us the ability to stay proactive for our customers if something goes wrong during fulfillment. Additionally, the order tracking page is highly customizable and we have been able to offer our customer's an amazing brand experience.

Laumière Gourmet Fruits

Mar 07, 2023  on Shopify

Wonderment is an amazing app that has transformed the way I manage my orders. The user interface is intuitive and customizable, making it easy to navigate and manage all my orders in one place. The automated tracking updates and delivery notifications have been a game-changer for me, providing peace of mind and improving customer trust. Overall, I highly recommend Wonderment to any online seller looking for an efficient and reliable order tracking solution.

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