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Customer reviews: Wonderment Post‑Purchase

Develop by Wonderment

Reviews (75)

Overall rating
5

What Merchants Think

Merchants highly praise "Wonderment Post‑Purchase" for its reliability and effectiveness in enhancing customer satisfaction. It is frequently described as a critical tool for e-commerce businesses, particularly for those on Shopify. The app is appreciated for its seamless integration, robust features, and exceptional customer support, making it an indispensable asset for managing order updates and customer communications.

Key Strengths

  • Proactive order update triggers that reduce customer support tickets significantly.
  • Seamless integration with Klaviyo, enabling automated customer notifications.
  • Enhanced customer experience through branded transactional and post-purchase messaging.
  • Customization of tracking pages, contributing to increased revenue opportunities.
  • Outstanding customer support team praised for their expertise and responsiveness.

Common Concerns

  • Limited mention of any significant drawbacks, indicating overall satisfaction with the app.
  • Potential areas for future development and feature enhancements as suggested by feedback.

Final Thoughts

Overall, "Wonderment Post‑Purchase" is an exceptionally well-received app that has proven to be a substantial game-changer for e-commerce businesses. Its ability to provide visibility into shipping processes, reduce customer inquiries, and foster brand loyalty through effective communication sets it apart as a leading choice for post-purchase customer experience solutions.

Pendrell

Dec 12, 2023  on Shopify

Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers. Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!

Rejuvia

Dec 06, 2023  on Shopify

We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light). Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!

For Wellness

Dec 05, 2023  on Shopify

Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!

NBT Clothing

Oct 18, 2023  on Shopify

We love that we are now able to provide our customers with tracking details and updates following their purchase. Set up with Klaviyo was a simple and straightforward process. Additionally, our email flows have been highly effective in encouraging customers to place additional orders.

Popov Leather®

Oct 09, 2023  on Shopify

A really great way to provide transparency to customers while also reducing the amount of emails people send asking "where's my order??" Julie in particular was helpful in getting our theme looking great and the team is quite responsive. I love having the klaviyo integration which sends notifications to customers about their order's journey.

Every Man Jack

Oct 03, 2023  on Shopify

Big fan of the Wonderment team and the ease of using the app to power branded order tracking experiences. Really helpful for both our team and our customers.

OrnamentallyYou

Oct 03, 2023  on Shopify

Excellent app with an excellent team. The on-branded tracking page experience is an excellent and germane way to stand out in today's difficult and historically overcrowded ecommerce market.

QALO

Aug 18, 2023  on Shopify

Easy implementation and integration with both Shopify and Klaviyo to ensure a seamless experience for our team internally as well as our customers.

feastables

Mar 19, 2023  on Shopify

Wonderment is one of my favorite tools in our CX tech stack. This tool has empowered us to be able to communicate the entire after fulfillment journey to our customers and across our team internally. It's so much more than just sending emails/sms on the package journey, it has literally given us the ability to stay proactive for our customers if something goes wrong during fulfillment. Additionally, the order tracking page is highly customizable and we have been able to offer our customer's an amazing brand experience.

Laumière Gourmet Fruits

Mar 07, 2023  on Shopify

Wonderment is an amazing app that has transformed the way I manage my orders. The user interface is intuitive and customizable, making it easy to navigate and manage all my orders in one place. The automated tracking updates and delivery notifications have been a game-changer for me, providing peace of mind and improving customer trust. Overall, I highly recommend Wonderment to any online seller looking for an efficient and reliable order tracking solution.

Kopari Beauty

Jun 10, 2022  on Shopify

Working with Wonderment has been an excellent experience. Their team made the onboarding and launch process easy. We've quickly seen a 10:1 ROI on the new order tracking experience and we've only just begun!

Schoolyard Snacks

Jun 01, 2022  on Shopify

We moved from Malomo and have been on Wonderment for a year+. Wonderment offers tracking page customization (more revenue!) and also tells us proactively when orders are delayed by shipping carriers. Their service has been phenomenal (thanks Jess!) and our customers are happy. Set up and onboarding was fast and eas. Love the Klaviyo integration. This is a no brainer app for any e-commerce store.

Jones Road

Dec 06, 2021  on Shopify

There is absolutely no excuse for not going above and beyond for your customers and providing a wonderful, on brand post purchase experience. So many brands stop putting forth effort when they acquire a customer, but that's when the real work starts. Wonderment has been huge in helping us keep our customers updated with their order, and has always reduced our cx tickets. As a plus, the onboarding is excellent and the entire team is top notch.

The Ridge

Nov 03, 2021  on Shopify

I would 100% recommend Wonderment's Where's My Stuff app. Their customer service SECOND TO NONE and the product and insight they offer is above and beyond what I saw from their competitors. They truly master Klaviyo and greatly expedited rollout of multiple email flows for us. Their app also requires no integration with shipping carriers, and we were able to start analyzing thousands of order shipment data the same day of integration. We also rolled this app across our Canada, Australia and UK Shopify stores with great success!

LOOK OPTIC

Aug 18, 2021  on Shopify

Best investment we have made all year. Highly recommend—great team, great service, a real game-changer for our business.

BACtrack

Jul 08, 2021  on Shopify

The effortless Shopify and Klaviyo integrations are second only to the amazing customer service provided by Jess and Brian. Thank y'all for the copious data points that allow us to provide an proactive tracking experience.

Surely Non-Alcoholic Wine

Mar 02, 2021  on Shopify

Wonderment is a solid app and we're so glad we found it. Gives us great visibility into our customers' shipping statuses and they integrate with all our apps. Their team is super helpful and always open to feedback on new features. Highly recommend them.

Texas Haynet

Jan 20, 2021  on Shopify

This app has been a game changer for us when it comes to tracking shipments. We can see shipment status without having to track each shipment individually. We are able to sort orders by their shipping status which allows us to quickly see what orders have problems and focus on those 1st. It integrates with Klaviyo so our customers are automatically notified when a shipment is delayed. All of this has dramatically cut down time spent on customer service. Main take away, this app has allowed us to become proactive instead of reactive when it comes to alerting customers about shipping delays. No more emails from customers saying Where the hell is my order! Last, but not least the app's customer service is super helpful and will fix issues quickly.

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