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Customer reviews: Seel Worry‑Free Purchase

Develop by Seel

Reviews (87)

Overall rating
4.8

What Merchants Think

Merchants generally express positive sentiment towards "Seel Worry‑Free Purchase", highlighting that the service increases customer trust and conversion rates. Many praise its impact on easing the management of shipment returns and insurance claims, appreciating the peace of mind it provides for both businesses and customers. However, there are also some concerns over customer support and billing issues, which seem to affect a smaller proportion of users.

Key Strengths

  • Increases customer conversion and trust.
  • Streamlines shipment management and returns process.
  • Provides comprehensive coverage options.
  • Responsive and helpful customer support (for many users).
  • Easy onboarding and user-friendly interface.
  • Cost-effective solution for protecting purchases.
  • Facilitates better customer service interactions.
  • Offers viable return solutions for non-returnable items.

Common Concerns

  • Customer and merchant support can be unresponsive or slow for some users.
  • Issues with recurring charges even after app disconnection.
  • Confusion over how the service is displayed and selected by customers.
  • Billing discrepancies and problems with refunds.

Final Thoughts

Overall, "Seel Worry‑Free Purchase" is well-received for its ability to enhance customer service and mitigate financial risks related to returns. While the majority of users report improved operations and satisfied customers, there are a few who experience significant challenges with support and billing. Nonetheless, it is a valuable tool for businesses looking to offer more flexible purchasing and return experiences.

VIVAESTEL

May 29, 2025  on Shopify

It’s my first time trying it out, and the interface is still very clear and concise. I still highly recommend installing and using it.

Getfamilygifts

May 29, 2025  on Shopify

I've been using seel for a long time, it greatly improves operational efficiency, Seel provides consumers with a unified after-sales protection, regardless of which platform consumers shop, there is no need to pay too much attention to the specific after-sales policy worry-free shopping, we just need to install Seel's service plug-ins, without any cost, it reduces the cost of customer acquisition and improves the conversion of the independent station.

Wakyme

May 25, 2025  on Shopify

A must-have for Shopify stores! Super easy setup, no coding needed. Customers love the order protection (covers damage, lost packages, delays)—reduced chargebacks and higher conversions instantly. The self-service claims cut our support tickets in half. Plus, their team replies lightning-fast with custom solutions. Saw a 10% sales boost on high-ticket items. Worth every penny!

Belffin

May 25, 2025  on Shopify

It makes returns and exchanges super easy for our customers, and they love to feel protected in case anything gets lost or damaged. Really helps build trust and has even helped improve our sales. Plus, it saves our support team a lot of time. Definitely a great tool if you want to keep customers happy and make post-purchase smoother!

TwoTrees Official Shop

May 21, 2025  on Shopify

While our peers are all competing on price, we rely on Seel to secure our trust! When the customer saw that someone would compensate for the lost package, they no longer hesitated to place an order. The customer service girl finally doesn't have to quarrel with the Courier company every day. hhh Access to Seel data for three months: Logistics dispute working hours: 67% The return rate of goods with insurance labels is 22% Customer service satisfaction rate ↑40% Technical solutions are the true blue ocean!

Missheel

May 21, 2025  on Shopify

After using SEEL, it helps our store a lot, increases the conversion rate of our store, customers order more; customer experience is better, and solves the problem of no compensation for the loss of logistics and transportation in a timely manner; the customer's repurchase increases, and more trust in our store.

TaoSave

May 13, 2025  on Shopify

I installed it but haven't tried it, but the interface is easy navigate and it seems like a good solution for package protection

BRILLIANT CARATS

Apr 15, 2025  on Shopify

Seel Worry-Free Purchase is a must-have app for Shopify stores! Customers love the added security, and the setup was effortless. It’s a win-win for both merchants and buyers!

Krista Anne's Boutique

Apr 14, 2025  on Shopify

We have been using Seel for a while now and it has been great to offer this feature to our customers. I do believe that it has resulted in additional sales as well. We had a couple of issues and each time Bianca was amazing to go above and beyond to help us through them. Very much appreciated!

Joyscraft

Apr 07, 2025  on Shopify

真的非常棒,解决了我们退换,还有包裹被盗的风险,这样就可以无忧发货啦

WEIZE

Apr 07, 2025  on Shopify

It’s great to know that loss, damage, theft, and delivery issues are covered without needing to go through a complicated claims process for the customers. Highly recommend adding Worry-Free Purchase!

InfinityDress.co.uk

Mar 13, 2025  on Shopify

Seel Worry-Free Purchase is a fantastic addition to our Shopify store. It provides customers with peace of mind by offering order protection, reducing disputes and chargebacks. The integration is seamless, and the setup is straightforward. The customer service team is responsive and helpful, ensuring a smooth experience for both merchants and shoppers. Highly recommended for businesses looking to enhance buyer confidence and improve post-purchase satisfaction!

ShopShops

Mar 03, 2025  on Shopify

Integrating Seel into our store has been a game-changer! Offering shipping and return protection has increased customer confidence, leading to higher conversion rates. Our customers love having the option for extra protection, and we love the added trust it brings to our brand.

otrhat

Jan 01, 2025  on Shopify

We recently used Seel Worry-Free Purchase for our business, and we couldn’t be happier with the service. I have found that many of my customers choose this service, which protects my customers and has a positive impact on my business, increasing the conversion of my products and the trust in my website. I would like to recommend Seel to companies in the same field.

Rugsway US

Dec 16, 2024  on Shopify

Great! It’s made managing shipments so much easier. It’s fast, reliable, and offers great value for money. The software automatically calculates the insurance cost based on shipment details, and we’ve had no issues with claims. Great tool for anyone in logistics or shipping!

Las Sola

Dec 16, 2024  on Shopify

I’ve been using Seel for a while, and it has truly exceeded my expectations. The coverage options are comprehensive, offering peace of mind with every shipment. Additionally, the customer support is prompt and helpful, always ready to assist with any questions. Highly recommend this software for anyone looking for a reliable and efficient freight insurance solution!

louilyjewelry

Dec 16, 2024  on Shopify

We recently used Seel Worry-Free Purchase for our business, and we couldn’t be happier with the service. From the moment we signed up, the process was easy and straightforward. The coverage gave us peace of mind, knowing that our purchases were protected, and the claims process was incredibly smooth when needed. Their team was responsive and efficient, making sure everything was handled quickly and without hassle. It’s rare to find a service that makes such a difference in ensuring our transactions are secure, and we’re grateful to have found Seel. We highly recommend Seel Worry-Free Purchase to any business looking for reliable protection and excellent customer support. It’s truly a game-changer!

The HiFi Cat

Nov 24, 2024  on Shopify

No claim, I plan to uninstall your app, I pay hundreds of dollars every month, but there is no guarantee. No one responded after the sale. I didn't get any reply to my appeal, but I kept withholding money. Terrible.I've written ten emails to support them, and I haven't gotten any response. Their support services are terrible.

Undersummers

Aug 25, 2024  on Shopify

I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.

Christines Upscale Resale

Jul 01, 2024  on Shopify

Only been using for a short time. Couple of customers did not understand and checked it in error. May be the way displayed on site. Gave myself a one-year trial period to see how it works but no really complaints so far.

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