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Customer reviews: Seel Worry‑Free Purchase

Develop by Seel

Reviews (81)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiment towards "Seel Worry‑Free Purchase", highlighting that the service increases customer trust and conversion rates. Many praise its impact on easing the management of shipment returns and insurance claims, appreciating the peace of mind it provides for both businesses and customers. However, there are also some concerns over customer support and billing issues, which seem to affect a smaller proportion of users.

Key Strengths

  • Increases customer conversion and trust.
  • Streamlines shipment management and returns process.
  • Provides comprehensive coverage options.
  • Responsive and helpful customer support (for many users).
  • Easy onboarding and user-friendly interface.
  • Cost-effective solution for protecting purchases.
  • Facilitates better customer service interactions.
  • Offers viable return solutions for non-returnable items.

Common Concerns

  • Customer and merchant support can be unresponsive or slow for some users.
  • Issues with recurring charges even after app disconnection.
  • Confusion over how the service is displayed and selected by customers.
  • Billing discrepancies and problems with refunds.

Final Thoughts

Overall, "Seel Worry‑Free Purchase" is well-received for its ability to enhance customer service and mitigate financial risks related to returns. While the majority of users report improved operations and satisfied customers, there are a few who experience significant challenges with support and billing. Nonetheless, it is a valuable tool for businesses looking to offer more flexible purchasing and return experiences.

BGK Apparel

Aug 18, 2021  on Shopify

Onboarding was easy and simple. The app runs fine! Excited to find out how this install will work in the long run.

BANKS JOURNAL

Aug 12, 2021  on Shopify

Increasing online orders also increased number of returns. I have been looking for a solution that could reduce financial impact to from increased number of returns. And Kover's return assurance is the best (and probably the only) solution. Adding the return assurance to our service brought huge additional benefits to our customer service. With this service, it enables customer service team to be much friendlier, since they can happily take the returns. Even if the customer didn't purchase return assurance, customer service team will have friendlier talk point, such as by saying “I will make exception for return this time, but for next time, you should purchase return assurance”. Kover team is extremely responsive, professional, and very pleasant to work with.

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