Shopify support apps 2026

PostCo Returns & Exchanges

$129-$239 / Month

8.1

96 Reviews

Automate returns from store credit, exchanges to labels & more Show more

PostCo: Returns & Exchanges is an innovative app designed to transform the traditional returns process into a revenue-retaining, cost-effective, and customer-centric experience. It offers businesses the ability to create a customized returns portal, optimizing return policies to enhance customer satisfaction and loyalty. With the introduction of reNEW, PostCo enables a unique opportunity for customers to purchase items directly from returners, thereby reducing warehousing costs and promoting environmental sustainability. The app boasts a quick setup process and provides custom onboarding and integration possibilities for a seamless experience. Users can configure policy rules, offer various returns options like store credit, refunds, or exchanges, and automate shipping label generation with numerous integrations. Additionally, PostCo personalizes the return flow by incorporating elements like questions, return reasons, and image uploads, while also unlocking peer-to-peer returns for a novel sales channel.

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Store credit options

Automate returns

Shipping label automation

Revenue retention

Offer exchanges

Custom portal design

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Seel Worry‑Free Purchase

9.2

191 Reviews

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Add post-purchase guarantees for returns, shipping, and more Show more

Seel Post‑Purchase Guarantee is an innovative app designed to enhance customer satisfaction and boost conversions by offering risk-free shopping experiences. It allows businesses to integrate Return Assurance on Final Sale items, offering a safety net that encourages more confident purchases. Additionally, Seel includes Green Shipping Protection, which offsets carbon emissions and safeguards against costs from shipping mishaps like loss, damage, and delays. The app streamlines post-purchase solutions with a user-friendly interface that enables customers to resolve issues effortlessly and businesses to manage everything from a centralized dashboard. By addressing common post-purchase problems, Seel helps preserve customer relationships and encourages repeat business. This solution effectively reduces customer support inquiries and enhances brand loyalty by ensuring a smooth and reliable shopping journey.

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Issue resolution

Dashboard management

Return assurance

Green shipping

Post-purchase protection

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ILS: Indian Logistics Services

$9.99-$19.99 / Month

8.9

77 Reviews

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Ship, track & manage returns. All in one order mgmt solution Show more

Indian Logistics Services is a comprehensive app designed to streamline your shipping operations across 10 leading logistics providers in India. The app offers seamless package uploading, with the ability to print packing slips and order invoices using GST-enabled templates, and supports bulk order processing to optimize your workflow. By automating AWB number generation, it eliminates the need for manual data entry for each order, thus enhancing efficiency. Manage returns and exchanges effortlessly with advanced return request management features. Stay informed with email notifications triggered by different shipping events, and keep an eye on your shipments with real-time order tracking. Newly integrated services such as InTargos, Shiprocket, Shree Maruti, Borzo, and India Post further enhance your shipping choices. Start shipping immediately with this user-friendly solution that takes the hassle out of logistics management.

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Order tracking

Email notifications

Print labels

Generate awb

Bulk processing

Manage returns

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Zipchat AI Chat & AI Chatbot

$49-$499 / Month

8.4

131 Reviews

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Increase Sales & Automate Customer Service with GPT4 AI Chat Show more

ZipChat AI Chatbot | Sales GPT is an innovative solution designed to enhance customer engagement and boost sales by interacting with website visitors at the optimal moments. This intelligent chatbot understands user needs, addresses inquiries, and overcomes objections, all while recommending products and driving upsell and cross-sell opportunities to increase conversion rates. With its ability to self-train and launch within minutes, ZipChat can seamlessly adapt to your brand’s voice and style and support conversations in 95 different languages. Beyond enhancing sales, this AI chatbot also functions as a compassionate support system, automating assistance and ticketing to reduce customer service load and costs. By proactively engaging with each visitor, ZipChat converts interactions into sales by recommending the most relevant products and tracking orders effectively. Deployed in under five minutes, it tailors responses to individual customer needs, thus enhancing user satisfaction and promoting business growth.

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Multi-language support

Quick setup

Product recommendations

Order tracking

Proactive engagement

Upsell & cross-sell

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Chatway Live Chat & WhatsApp

$29-$149 / Month

9.1

245 Reviews

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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

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File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

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Gift Card Factory

$19.99-$99.99 / Month

9.2

50 Reviews

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Import/update gift cards. Unused gift card balance reminders Show more

Gift Card Factory offers an enhanced gift card experience by seamlessly integrating with your store to enable customers to send and schedule gift card deliveries directly from the Product Detail Page (PDP) via the Gift Card Postman extension. This app streamlines the process of creating and managing gift cards, allowing you to save time by autogenerating thousands of gift cards with just a few clicks. The generated gift cards are conveniently delivered to your email, ensuring efficient distribution. You can also import existing gift cards from other platforms, allowing customers to continue using their old gift cards on your new Shopify store without any hassle. The app also provides flexibility to update various gift card properties, such as balance and expiry date, and supports refunding orders on gift cards. Additionally, you can reward your loyal customers by offering free gift cards for orders exceeding a set threshold, boosting customer satisfaction and encouraging repeat purchases.

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Import gift cards

Autogenerate gift cards

Update gift card properties

Schedule delivery

Balance reminders

Refunds on gift cards

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Quotify: Request a Quote

$17-$700 / Month

8.9

78 Reviews

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Accept quote requests from customers and send custom proposals Show more

Quotify is the ultimate solution for enhancing your online shopping experience by facilitating seamless custom quote requests for any product. Designed to align with your unique business model, Quotify allows customers to easily request quotes, streamlining your sales process with a customizable flow. The app efficiently gathers essential customer information and enables you to send personalized proposals, helping you close deals faster. With the integration of Google Analytics, Quotify provides valuable insights for optimizing your quote funnel, while Zapier integration ensures streamlined automation. The app supports unlimited quote requests, ensuring you never miss a chance to secure a sale. Furthermore, Quotify is easily translatable into your preferred languages and effortlessly converts accepted proposals into orders, upgrading your e-commerce quote strategy with efficiency and ease.

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Multi-language support

Zapier integration

Custom quote requests

Automatic order conversion

Tailored quote flow

Personalized proposals

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TrackingMore Order Tracking

$1189-$55 / Month

6.9

328 Reviews

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Empower your business with order lookup & sales solutions. Show more

TrackingMore Order Tracking is a comprehensive shipment tracking solution with over a decade of expertise in the field, eliminating the "Where Is My Order" (WISMO) challenge. It offers seamless order syncing and real-time updates from more than 1,200 carriers worldwide, ensuring customers can track their shipments effortlessly on a multilingual interface. The app boosts engagement and sales by integrating discounts directly on the tracking page and in notification emails, while also enhancing conversion rates with accurate pre-sale and post-purchase estimated delivery dates. With 24/7 live support, it is an ideal tool for global businesses, allowing for automatic synchronization with platforms like PayPal. Features like tailored product recommendations and automated shipment status notifications improve customer satisfaction and reduce complaints. Additionally, the app includes a robust dashboard with analytics for deep insights into shipment and carrier performance, and it caters to dropshipping needs by managing shipping details discreetly.

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Carrier integration

Multilingual tracking page

Proactive customer notifications

Estimated delivery dates

Dropshipping support

Automated order syncing

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Insureful Shipping Protection

$9.95-$29.99 / Month

9.1

53 Reviews

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Setup shipping protection based on percentage and fixed plans Show more

Insureful: Shipping Protection is a versatile app designed for merchants who wish to offer insurance protection for the products or services they sell. With Insureful, merchants can cover consumer-insured items that are either stolen or damaged, enhancing customer trust and satisfaction. The app allows for the creation of custom insurance plans tailored to business needs, using either a fixed amount or a percentage based on the minimum and maximum cart subtotal. Once a claim is generated by the customer, both they and the merchant receive email notifications, ensuring smooth communication. Merchants can manage claim data efficiently by reviewing images and descriptions submitted by customers, and can opt to fulfill claims through reorders or full refunds. By automatically adding insurance to the cart for eligible purchases, Insureful not only protects goods but also creates an opportunity for additional revenue, providing peace of mind and financial benefit to both consumers and merchants.

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Email notifications

Claim management

Custom insurance plans

Automatic insurance addition

Fulfill claims options

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Reputon Testimonials Slider

$5.99 / Month

9.1

157 Reviews

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Testimonials slider, feedback, photo & video reviews carousel Show more

The Reputon Testimonials Slider app is a powerful tool for enhancing your website's credibility by displaying authentic reviews and recommendations. It allows you to feature client testimonials, product endorsements, photo reviews, YouTube video testimonials, TikTok shop reviews, and other customer feedback directly on your site. With the ability to add customer photos, company names, social links, and positions, the app personalizes each review for greater impact. You can easily collect testimonials using a dedicated link that can be shared via email, QR code, or directly on your website. The app supports importing existing reviews from platforms like Yotpo, Aliexpress, Amazon, Ebay, Etsy, Google, and Mercado Libre, helping you consolidate your feedback in one place. Plus, it offers various presentation styles, including sliders, cards, lists, carousels, and grids, along with a customizable review request form to fit your website's aesthetic. Strengthen your business reputation and attract more customers by showcasing social proof effectively with the Reputon Testimonials Slider.

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Customizable forms

Embed reviews

Video reviews

Photo reviews

Import reviews

Testimonials slider

Install App

BetterDocs FAQ Knowledge Base

$5.99 / Month

9.1

41 Reviews

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Build FAQ & Documentation pages for your store & boost sales. Show more

BetterDocs Knowledge Base is an innovative app designed to simplify the creation of FAQ and documentation pages for your store. This versatile helpdesk solution allows you to seamlessly integrate responsive product FAQs and an Instant Answer widget, enhancing customer interaction and satisfaction. The app includes a robust Analytics tool, enabling you to assess and refine your knowledge base's performance over time. Additionally, it features quick order-tracking and feedback collection capabilities to optimize customer service and experience. The app’s powerful integration with WhatsApp and Messenger supports live chat functionality, providing real-time communication between you and your customers. BetterDocs also offers an automatic Magic AI Autowrite feature to generate FAQs and documentation instantly, streamlining the content creation process. Overall, BetterDocs is a comprehensive tool to elevate your online customer support and engagement.

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Order tracking

Whatsapp integration

Live chat

Feedback collection

Messenger integration

Analytics tool

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Algoshop AI Sales Chatbot

$39.9-$199.9 / Month

9.1

6 Reviews

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Boost sales with smart AI-driven chats and real-time support.

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FAQ Page:Accordion+Help Center

8.7

11 Reviews

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Organize your FAQ into an easy-to-use format

No coding required

Category management

Search functionality

Unlimited faqs

Faqs organization

Stunning themes

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Verifast AI Chatbot +Sales Bot

$99-$299 / Month

9.1

69 Reviews

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Provide personalised interaction to customers with AI Show more

Verifast AI Sales Chatbot revolutionizes online retail by transforming static Shopify stores into dynamic, interactive shopping experiences. Acting as a 24/7 AI sales agent, this powerful tool is deeply integrated with your product data and brand voice to deliver personalized and engaging customer interactions. Its human-like conversations can be conducted in over 100 languages, ensuring that every visitor's question is met with a responsive, informed, and empathetic answer. Customers receive tailored product recommendations based on their concerns, goals, and demographics, which helps to increase satisfaction and loyalty. The Verifast AI also excels in driving sales closure and upselling through timely nudges, offers, reviews, and product combos. Beyond just aiding sales, it captures valuable user insights and attributes, providing retailers with actionable data to refine their marketing strategies. Whether it's assisting with order tracking, abandoned cart recovery, or simply providing friendly support, Verifast AI ensures that no customer leaves your store unattended.

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Personalized customer interaction

Automated sales conversations

Engagement to conversion

Ai-powered responses

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Grapevine Post Purchase Survey

$25 / Month

9.2

163 Reviews

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Unlimited post-purchase and customer satisfaction surveys Show more

Grapevine Post Purchase Survey is a robust tool designed to help businesses make informed, data-driven marketing and operational decisions through multi-question customer surveys. By identifying where customers are coming from, businesses can optimize their marketing spend by focusing on the most effective marketing channels. The app offers flexible publishing options, enabling businesses to deliver customer satisfaction surveys at various stages of the customer journey. It is an excellent resource for collecting accurate zero-party customer data, which can significantly enhance marketing strategies. With a range of survey types including fixed response, freeform text, and Net Promoter Score (NPS), Grapevine ensures comprehensive feedback collection. The app is designed for simplicity with an intuitive user interface and dedicated support, allowing for straightforward setup and operation. Furthermore, Grapevine Post Purchase Survey allows for unlimited surveys and responses, ensuring that businesses can gather as much customer data as needed without restrictions, all customized to fit specific brand needs without any Grapevine branding.

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Unlimited surveys

Post-purchase surveys

Customizable surveys

Intuitive ui

Zero-party data

Marketing optimization

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Return Prime:Return & Exchange

$19.99-$149.99 / Month

8.1

679 Reviews

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Make revenue through returns, send automated labels & refund Show more

Return Prime: Exchange & Refund is a comprehensive solution for managing returns, exchanges, and refunds all in one place. This app streamlines the return process by allowing you to send return labels, facilitate in-store returns, and offer refunds via store credits, making the experience more efficient for both retailers and customers. With seamless integration of your preferred logistics and Warehouse Management System (WMS), Return Prime ensures a smooth and automated return operation. Transitioning from another returns app is hassle-free, positioning Return Prime as a forward-thinking choice for businesses. The app offers a customizable, customer-friendly return portal along with automated features like return label generation and replacement order creation on Shopify. Additionally, it supports multiple refund methods, including refunds to cards or gift cards, and promotes store credit incentives. With the ability to connect with over 30 apps and the option for custom integrations through API and webhooks, Return Prime is a versatile tool for modern retail businesses.

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Automated return labels

In-store returns

Refund alternatives

Logistics integration

Seamless migration

Customizable portal

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Formful – Contact Form Builder

$4.99-$9.99 / Month

8.2

92 Reviews

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AI multillanguage form builder with captcha and upload fields Show more

Formful – Contact Form Builder is a versatile app designed to enhance your e-commerce capabilities by offering a streamlined, no-code form-building experience. With its intuitive drag-and-drop builder, you can effortlessly create a variety of custom forms such as warranty claims, product registrations, extended contact forms, and customer registrations, all without the need for programming knowledge. The app is equipped with AI tools that suggest optimal form fields, further easing the creation process. Formful supports Online Store 2.0 themes, ensuring that your forms maintain a native appearance and integrate seamlessly with your store's aesthetic. Additionally, it features a multilanguage option, enabling you to translate forms and emails to match the languages supported by your shop, thus enhancing communication with a diverse customer base. Automation tools allow you to connect forms with Shopify customers and third-party apps, while the upload field feature lets users attach files or images effortlessly. Whether you are collecting valuable customer data or streamlining business communication, Formful is the ideal solution for optimizing your e-commerce workflow.

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Captcha integration

Data collection

Multilanguage support

Drag and drop

Customer management

Store integration

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LenoChat:Live Chat &AI Chatbot

$14-$29 / Month

9.1

7 Reviews

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Enhance your Shopify sales with AI-powered chat and smart automation.

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ReturnZap Returns & Exchanges

$29-$79 / Month

9.2

96 Reviews

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Advanced returns policy, exchange, credit, and shipping labels Show more

ReturnZap Returns & Exchanges offers a streamlined solution for managing returns with its comprehensive, automated platform. The app provides businesses with a branded self-service returns portal that integrates refunds, store credit, and exchanges, along with deep integration into Shopify for a seamless experience. Users can automate the generation of return labels with support for carriers across the globe, including the US, Canada, Australia, the UK, and the EU. Flexible return management options allow for automatic or manual approval of returns, along with the enforcement of custom returns policies—ideal for handling special cases like final sale items. Additionally, the app helps reduce refunds through integrated exchange options and offers the ability to issue store credit in the form of gift cards or discount codes. With an easy setup process, cost-effective operation, and outstanding customer support, ReturnZap is a practical choice for businesses looking to enhance their returns management.

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Store credit options

Automated returns management

Self-serve returns portal

Integrated refunds

Exchange facilitation

Shopify deep integration

Install App

AfterShip Order Tracking

$11-$239 / Month

6.9

1,242 Reviews

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Proactive tracking that delights customers and reduces WISMO Show more

AfterShip Order Tracking is a comprehensive app designed to enhance your customer's post-purchase experience by providing live shipment updates through a branded order tracking page and automated notifications. It features a shipment analytics dashboard, allowing businesses to monitor carrier transit times, on-time delivery rates, and exceptions, ensuring smooth logistics management. The app also integrates an AI-powered delivery estimate widget on product description and checkout pages, boosting buyer confidence by offering precise delivery information. Branded tracking pages with personalized product recommendations not only engage customers but also drive additional sales. Timely email and SMS notifications help reduce customer anxiety and the volume of "Where Is My Order" (WISMO) inquiries. A centralized shipment dashboard keeps businesses informed about shipment statuses and helps quickly identify any issues. The built-in analytics offer valuable insights into shipment performance, supporting continuous improvement in customer service and delivery efficiency.

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Automated notifications

Personalized product recommendations

Shipment analytics dashboard

Branded tracking pages

Ai-powered delivery estimates

Centralized shipment dashboard

Install App

Shopify support apps

Related Categories

Price

Based on reviews

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Related Blog

Showing 60 to 80 of 1497 Apps

PostCo Returns & Exchanges

Seel Worry‑Free Purchase

ILS: Indian Logistics Services

Zipchat AI Chat & AI Chatbot

Chatway Live Chat & WhatsApp

Gift Card Factory

Quotify: Request a Quote

TrackingMore Order Tracking

Insureful Shipping Protection

Reputon Testimonials Slider

BetterDocs FAQ Knowledge Base

Algoshop AI Sales Chatbot

FAQ Page:Accordion+Help Center

Verifast AI Chatbot +Sales Bot

Grapevine Post Purchase Survey

Return Prime:Return & Exchange

Formful – Contact Form Builder

LenoChat:Live Chat &AI Chatbot

ReturnZap Returns & Exchanges

AfterShip Order Tracking

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?