I'm not experiencing the sync issues of other people as most of you don't seem to have set it up with the correct settings per the instructional page using ID and Token. It works fine if you followed the instructions. My issue is with the filtering capabilities of what number is displayed. The difference between Paid and Unpaid is objectively stupid and your team should have more logical reasoning skills than to simply filter on status = Paid or show all, ESPECIALLY since the checkbox is not to "only show paid orders" but rather "show unpaid orders". Deselecting this (i.e. removing Unpaid orders) should not removed partially refunded orders as THESE ARE PAID. It should only remove refunded and unpaid orders as the checkbox implies. There is no option to actually show the desired number as I'm either looking at all orders, including refunded ones, or I'm looking at only paid orders that did not get have a partial refund (all were simply refunding shipping, the order is still paid). This is the work of unskilled labor with no business insight to make the filtering so simplistic and incorrect. Your AI theme section generator could create this better. Ideally there would be more options to filter by the status so we can choose it for ourselves, and even better would be to allow filtering by tags to remove samples and affiliate orders and anything else we don't want to count as "real" orders. As it stands I'm looking at a number that either under or over represents my order volume.

It doesn’t work. It completely ignored the settings I configured for the counter and kept counting up, even when I hadn’t received any orders. I tried reaching out to Shopify support, since it’s listed as their app, but the AI bot wouldn’t log the bug or connect me to a real person. So I went back to the old counter app, which seems to be working for now. https://apps.shopify.com/counter?locale=sv

The app doesn't reset the counter when the time hits 0:00. It just keeps adding numbers - The work-around is to load the app daily and change a setting for the numbers to update correctly.

I'm having the same issues as everyone else, the old app worked great. This new one is a pain. Every 1 order the counter goes up by 2. I have to reset it everyday. And it keeps flipping randomly throughout the day. Disappointed, I've had the counter for a year now and never had issues until now.

I own 4 Shopify counters, 3 using the old app (works well) and 1 using the new (doesn't work at all). Shopify refuse to let you use the old app, so you're forced to use the new app which doesn't work. Check the other reviews, it's not worth buying the counter at the moment.

It doesn't work, as others have stated. The main issue is that it does not reset at the end of the day. Seems like such a simple fix, yet Shopify doesn't care to fix it. Insane.

Exactly what everyone says, ever since the update the counter doesn't work anymore, completely worthless.

paid 300 dollar for the machine and the app is not even working, anyone knows a app that work., and this app is even make by shopify. unbelievble

The counter became useless after Shopify forced us to update the app. 1- The app don't reset when the watch hits 0:00, it just keeps adding numbers 2- We configured the numbers to exclude unpaid orders, but they are still being counted 3- Random ups and downs in the day 4- Refunds are not being counted. So if you sell $1,000 but refund $2,000, the app would still show you've sold $1,000 5- And the more important thing: WE CAN'T GO BACK to the old App, they removed it from the Shopify App Store. If you have the Counter and are requested to update it: DON'T DO IT!

It works if i do that: finally got this to work by completely uninstalling the app in Shopify and starting again. The interesting thing is it started to work after I put the name of the counter in the Shopify app different to what it's called on the Smiirl webpage. Maybe that did the trick, maybe it didn't.