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Customer reviews: Shopify Counter

Develop by Shopify

Reviews (1)

Overall rating
5

What Merchants Think

Merchants have a mixed reaction to the "Shopify Counter" app. While some appreciate its easy integration and motivational display of sales metrics, many experience persistent technical issues that undermine its reliability and usability. The disparity in user experiences is evident, with some praising its performance when functioning correctly and others frustrated by frequent errors.

Key Strengths

  • Conceptually exciting for displaying sales milestones.
  • Easy integration with Smiirl devices.
  • Helpful support team for troubleshooting.
  • Motivational tool for sales tracking.

Common Concerns

  • Frequent and random changes in displayed numbers.
  • Disconnection and incorrect number resets.
  • Poor data import accuracy.
  • Connection issues with WiFi.
  • Conflicting technical support between Shopify and third-party device manufacturers like Smiirl.
  • Concerns about potential security risks.

Final Thoughts

The "Shopify Counter" app shows promise for store owners desiring a visible metric display solution. However, ongoing technical issues and reliability concerns limit its effectiveness. For it to become a trusted tool in merchant toolkits, these issues must be addressed swiftly.

VMACSINC

Mar 17, 2025  on Shopify

We have the 7 digit counter. Like the concept. Like the way it looks. Like that it can be set to display a variety of different metrics. Do not like that it randomly increases and decreases the display number when no sales or refunds have been made. It's exciting to hear the numbers flip when you made a sale! However, its super annoying when the numbers are frequently flipping all over the place when no activity is occurring on our shopify site. We cannot rely on the displayed numbers being correct. Would not purchase again unless this issue is fixed.

Babenko Brand

Mar 03, 2025  on Shopify

I received my counter, set it up, and it worked well for a few days. However, after that, it started showing random numbers frequently. The same issue happened a few days ago, and I had to reinstall the app to fix it. Now the problem has returned, and I can’t keep reinstalling the app every two days. This needs to be fixed.

Anti Fiat Society

Dec 08, 2024  on Shopify

No funciona. Te dan JSON URL pero no sale la app en el tema para agregarle el enlace en la parte de HTML. Todo mal.

Alliance of Native Seedkeepers

Dec 03, 2024  on Shopify

We have this connected to the Smiirl seed counter shopify sells in its store. However over the last few weeks, it keeps shifting between several number ranges. 2 out of 3 are incorrect. The other day, it was shifting between 5 or so numbers. Smiirl lays the blame on shopify and says there is nothing they can do. That they have been in contact with Shopify, which apparently is already aware as it's happening to a number of other customers. And that Shopify will email me about the issue. Shopify has yet to email me about the issue, and I'm sure par to course, Shopify isn't working on the problem. Which is a shame considering how EXPENSIVE these little counters are. You may have better success buying a cheaper 3rd party version and using zapier.

Revomadic

Nov 25, 2024  on Shopify

1. Does not import correct data at all, off by 15% or so. 2. Does not connect properly to WiFi - followed all the steps and it's not updating. Waste of $.

Street Struck Clothing

Apr 01, 2024  on Shopify

counter worked fine for the first 5 minutes, now i cannot open the app through shopify on 3 seperate devices. it keeps showing: An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail

Molly bubbles soap company

Feb 01, 2024  on Shopify

Having the same experience as others. It's the wrong number - so there's no point in having it. I wish these reviews showed up during the purchase of the counter. Why are the reviews fine in 2022 - showing they fixed the "bug"? and now it's back to being wrong? makes no sense. We'll see if support helps me. - I'll be back to update.

UncommonPlans

Jan 29, 2024  on Shopify

Wrong number since I've installed it which is really disappointing. I reached out to them and was given basic troubleshooting advice I already tried.

Marie Antoinette Mens Boutique

Aug 31, 2023  on Shopify

DEPOIS QUE VC INSTALA, ELE OFERECE UM TAL TIBDYT E ISSO É UM VIRUS!!!!!!!!!N NAO INSTALEM! VEJAM O REVIEW BAIXO!!! BOA SORTE, AMIGOS...

Prohibition Soap LLC

Aug 21, 2023  on Shopify

$399 for an app and software that doesn't work. It will work for a few days and then randomly change numbers. DO NOT USE>

Painted Lavender

May 12, 2023  on Shopify

I am having issues with my counter which has not worked properly since installing it over a month ago. I've been going back and forth between Smiirl and Shopify and no one is resolving this issue. My counter disconnects and resets to incorrect numbers sometimes upwards of 50 times a day. Not once has it displayed the correct number. I would like someone to please resolve this. I initially contacted Shopify and was bounced to Smiirl. Smiirl is telling me it is a Shopify app issue. Can someone PLEASE help me resolve this issue?

DRMTLGY

Mar 14, 2022  on Shopify

This team was very helpful to fix my issue. Very pleased with the counter as well. Really cool to have it in the office.

Aliz Chile

Oct 13, 2021  on Shopify

Really Easy to use App, workd perfectly with my Smiirl. Would recomend for the one who buy smiirl KPI to see monthly sales

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