Shopify support apps 2026

Order Returns | easyReturns

$19-$79 / Month

9.1

67 Reviews

Simplifies your Order Returns, for you and your Customers! Show more

Order Returns | easyReturns is a powerful app designed to enhance Shopify's native return capabilities, making the return process seamless for your business. The app features a customizable returns portal, accessible through your shop domain, allowing you to maintain a consistent brand identity while providing detailed return information to customers. With automation options, the app simplifies return requests by generating return labels and slips, particularly beneficial for merchants in Germany, Austria, and Switzerland. It supports various workflows such as exchanges, vouchers, or refunds, giving you flexibility in handling returns. You can also produce return labels from top carriers like DHL, GLS, and DPD, tailored to specific rules like the value of goods. Furthermore, the app allows you to store personalized return reasons and refund methods, ensuring a customer-friendly experience.

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Automated return labels

Workflow customization

Custom returns portal

Return label creation

Own return reasons

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Angle – AI Shopping Assistant

$99-$499 / Month

9.1

7 Reviews

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AI chat assistant for seamless shopping and automated customer support. Show more

Angle: AI Store Agent revolutionizes your e-commerce platform by integrating a sophisticated AI-driven shopping assistant. It enhances the customer experience by allowing shoppers to find products using simple, natural language queries, making it as intuitive as having a conversation. This app efficiently handles frequently asked questions regarding shipping, returns, and store policies, thereby reducing the need for time-consuming manual responses from your support team. Angle not only streamlines customer interactions but also keeps them informed about the latest deals, offers, and store policies. Its seamless integration ensures that it blends effortlessly with your store’s existing design, preserving the aesthetic while enhancing functionality. This ultimately leads to increased conversions and a more engaging shopping experience for your customers.

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Seamless store integration

Faq automation

Instant customer support

Ai-powered shopping

Natural language search

Policy information updates

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Converzia

$17.99-$179.99 / Month

9.1

3 Reviews

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"Converzia: Boost sales with AI-driven, context-aware shopper inquiries and insights."

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ChatMe ‑ What is Chat App

9.1

1 Reviews

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WhatsApp chat button for better support & direct touch. Show more

ChatMe ‑ WhatsApp Chat Button is a user-friendly app designed to facilitate seamless communication between businesses and their customers. By integrating a WhatsApp chat button into your store, you enable customers to easily initiate direct conversations with you, addressing their queries promptly with a personal touch. This app eliminates the need for complex coding, offering an effortless one-minute installation with a responsive design that works across both mobile and desktop devices. Businesses can customize the WhatsApp number and prefilled messages to ensure a personalized customer interaction that enhances trust and encourages purchases. ChatMe ensures that customers have their questions answered by real people, not bots, significantly boosting their confidence in proceeding with transactions. With this no-frills solution, your store gains a direct channel for communication that can lead to increased customer satisfaction and improved sales.

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Responsive design

Easy installation

Whatsapp chat button

Custom prefilled messages

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Richpanel: AI Customer Support

$89-$119 / Month

6.7

124 Reviews

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Respond faster & smarter with AI. Upgrade from Gorgias/Zendesk Show more

Richpanel: AI Customer Service is a powerful helpdesk solution designed to streamline customer support processes for businesses, enabling them to efficiently manage high volumes of inquiries with minimal staff. By leveraging AI technology, the platform is trained on historical customer interactions, empowering customer service agents to respond as effectively and quickly as the best-performing team members, improving response time by 2-3x. The app features a comprehensive multi-channel support system, including email, chat, Facebook, Instagram, phone, and more, all within a single inbox for seamless management. Richpanel also offers a self-service portal for instant, 24/7 customer support, a live chat widget, FAQ page, and automation tools, alongside in-depth reporting capabilities to provide actionable insights for continuous improvement. As a popular alternative to platforms like Shopify Inbox, Zendesk, and Gorgias, among others, Richpanel allows easy integration with your existing software stack to maximize efficiency. With its robust set of tools and AI-driven assistance, Richpanel enhances the agility and effectiveness of customer service teams, ensuring high-quality, speedy interactions with customers.

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Integration capabilities

Ai-powered helpdesk

Manage high support volumes

Accurate response assistance

Customer self-service

Handle multiple channels

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The Botmode‑Helping D2C Growth

$13-$58 / Month

9.1

4 Reviews

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Boost D2C growth with WhatsApp automation and AI chatbots. Show more

The Botmode app is designed to boost the growth of direct-to-consumer (D2C) brands by leveraging the power of WhatsApp automation. This innovative tool enhances communication, providing a seamless customer experience by automating tasks such as order updates, shipping notifications, and promotional messages. With its AI-powered chatbots, The Botmode offers 24/7 customer support, helping businesses recover abandoned carts and increase conversion rates. The app integrates effortlessly with platforms like Shopify, reducing return-to-origin (RTO) and customer acquisition costs (CAC) while delivering personalized experiences. By streamlining processes and engaging customers in real-time, The Botmode helps brands improve efficiency and drive sales growth.

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Shipping notifications

Ai chatbots

Platform integration

24/7 support

Cart recovery

Whatsapp automation

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Shoply AI Search & AI Chatbot

$49.99-$449.99 / Month

9.1

15 Reviews

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24/7 personalized shopping guide for your customers Show more

Shopily Guide AI Assistant is a cutting-edge virtual shopping assistant designed for e-commerce platforms, powered by advanced Generative AI. It acts as a knowledgeable expert, ready to assist users with personalized product recommendations such as finding the perfect skiing gear tailored to their skill level, height, and gender preferences. Beyond product suggestions, Shopily Guide also handles a range of customer service queries, from locating orders to processing returns, simulating the comprehensive experience customers expect in a physical store. The app enables natural language searches, enhancing the shopping experience by making it more intuitive and accessible. By offering personalized suggestions aligned with individual customer preferences, Shopily Guide not only elevates customer satisfaction but also aids in boosting sales by ensuring accurate and relevant recommendations. Additionally, with its AI-powered chat support, the app delivers instant, reliable answers to common customer questions, further streamlining the online shopping experience.

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Personalized product suggestions

Natural language searches

Instant ai-powered support

Comprehensive product recommendations

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KILATECH WhatsApp Button

$0.49 / Month

9.1

3 Reviews

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KILATECH WhatsApp Button is a versatile tool designed to enhance user engagement on your online store by integrating a floating WhatsApp button with customizable positioning options. This app enables direct communication, offering an inline chatbox that allows users to start conversations seamlessly. It includes a smart notification popup, leveraging built-in intelligence to draw user attention effectively. To provide valuable insights into these interactions, the app supports both Google Analytics and Meta Pixel tracking. Designed with a global audience in mind, it offers multi-language support, ensuring accessibility and convenience for diverse users. The app allows you to fully customize the avatar, WhatsApp icon, and color scheme, ensuring effortless integration with your store's design. Whether you're looking to improve customer interaction or gather insightful data, KILATECH WhatsApp Button is a comprehensive solution that aligns with your aesthetic and functional needs.

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Customizable design

Multi-language support

Google analytics integration

Floating whatsapp button

Inline chatbox

Intelligent popup notification

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Nerdy Form Builder

$4.99-$6.99 / Month

9.1

21 Reviews

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Contact form. Form builder, Pop-up form, Product form. Show more

Nerdy Form Builder is an essential tool for e-commerce merchants aiming to harness the power of customer information. With its user-friendly interface, it allows you to craft engaging, customizable forms ranging from intricate surveys to basic contact forms, enhancing customer interaction and engagement. The data collected through these forms is invaluable for making informed business decisions and tailoring products and services to meet customer needs effectively. The app features customizable email notifications and auto-responders, ensuring timely communication with your audience. Additionally, Nerdy Form Builder supports the creation of multistep forms, pop-up forms, and those with conditional logic to improve the user experience. The ability to upload and attach files in notification emails further expands the app’s versatility. This tool is designed to optimize business operations, improve user interactions, and facilitate data-driven decision-making strategies.

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Conditional logic

Customizable forms

Email notifications

File uploads

Multistep forms

Pop-up forms

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Survey Daddy

$9-$49 / Month

9.1

9 Reviews

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Use post-purchase surveys to get to know your customers better Show more

Survey Daddy is the ultimate tool for effortlessly creating post-purchase surveys in under four minutes, helping businesses gain valuable insights into customer behaviors and preferences. With its intuitive interface, users can quickly discover where their customers are coming from, enabling effective marketing attribution. By understanding customer feedback, businesses can identify ways to enhance conversion rates and boost sales. Survey Daddy also offers insights into customer satisfaction through the net promoter score, providing a clear picture of how clients feel about their shopping experiences. The app allows the launch of multiple non-branded surveys simultaneously, ensuring comprehensive data collection without overwhelming your brand image. Comprehensive analytics help track and analyze customer responses, enabling data-driven decisions to optimize marketing strategies and improve overall business performance. Ideal for businesses looking to refine their customer understanding and enhance their shopping experience, Survey Daddy is a versatile tool for modern marketeers.

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Conversion optimization

Post-purchase surveys

Marketing attribution

Net promoter score

Full-scale analytics

Unlimited active surveys

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Claimify ‑ Support & Claims

$19 / Month

9.1

3 Reviews

Claim Offer

Effortless claims management for customers and merchants, all in one place. Show more

Claimify ‑ Support & Claims is an innovative app designed to streamline the handling of customer claims, whether they involve refunds, returns, exchanges, or warranty issues. This user-friendly application empowers customers to conveniently submit claims directly from their account, storefront, or even from the thank-you page after a purchase, offering seamless post-purchase support. For merchants, Claimify offers a consolidated dashboard where all claims are gathered, simplifying the management, review, and resolution process. Its intuitive interface ensures that both customers and merchants can easily navigate the claims process, resulting in enhanced efficiency and improved customer satisfaction. Claimify stands out by providing a comprehensive, in-one-place claims management solution that eliminates the hassles of traditional claim management methods. By offering easy and organized access to claims, Claimify empowers businesses to optimize their support operations and enhance customer trust and loyalty.

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Effortless claims management

Customer claims submission

Unified claims dashboard

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Gentoo Growth Agent

$199-$799 / Month

9.1

5 Reviews

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AI Concierge for seamless online shopping guidance and conversion. Show more

Gentoo AI Concierge is an innovative solution designed to enhance the online shopping experience by acting as a virtual in-store assistant. Unlike traditional online shopping tools that rely on search bars and filters, Gentoo empowers shoppers by initiating conversations during moments of hesitation. Trained on your specific product catalog, this AI seamlessly understands customer needs and guides them to products that fit their preferences, improving conversion rates. Gentoo utilizes journey-based messaging to effectively start and maintain customer interactions. The app offers guideline-based training to ensure a deep understanding of both products and users, providing a personalized experience. With a customizable user interface that aligns with your store's branding, Gentoo AI Concierge also features real-time performance tracking and valuable customer insights to drive sales and enhance business strategies.

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Customizable ui

Customer insights

Real-time performance tracking

Journey-based messaging

Guideline-based training

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Formful – Contact Form Builder

$4.99-$9.99 / Month

7.3

89 Reviews

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AI multillanguage form builder with captcha and upload fields Show more

Formful – Contact Form Builder is a versatile app designed to enhance your e-commerce capabilities by offering a streamlined, no-code form-building experience. With its intuitive drag-and-drop builder, you can effortlessly create a variety of custom forms such as warranty claims, product registrations, extended contact forms, and customer registrations, all without the need for programming knowledge. The app is equipped with AI tools that suggest optimal form fields, further easing the creation process. Formful supports Online Store 2.0 themes, ensuring that your forms maintain a native appearance and integrate seamlessly with your store's aesthetic. Additionally, it features a multilanguage option, enabling you to translate forms and emails to match the languages supported by your shop, thus enhancing communication with a diverse customer base. Automation tools allow you to connect forms with Shopify customers and third-party apps, while the upload field feature lets users attach files or images effortlessly. Whether you are collecting valuable customer data or streamlining business communication, Formful is the ideal solution for optimizing your e-commerce workflow.

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Captcha integration

Data collection

Multilanguage support

Drag and drop

Customer management

Store integration

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Bizrate Insights Reviews

9.1

3 Reviews

Claim Offer

Gather feedback. Gain powerful insight. Boost your business. Show more

Bizrate Insights Reviews is a comprehensive app designed to capture and analyze the voice of customer feedback across every stage of the shopper journey. The app enables businesses to launch surveys that gather detailed insights on customer interactions, from site abandonment to post-fulfillment experiences, without requiring an engineering team for implementation. Using the VitalSigns dashboard, businesses can easily review collected data to identify and capitalize on new customer experience opportunities. The app offers unlimited surveys and invitations, ensuring that businesses can continually gather valuable customer insights. Verified ratings and reviews are automatically syndicated to major platforms like Google, Yahoo, and Bing, expanding visibility and credibility. Bizrate Insights Reviews also provides in-depth customer satisfaction data, trends, and Net Promoter Scores (NPS) to help drive sales and build loyalty. With robust metrics and benchmarks, businesses can effectively track industry movements and stay competitive.

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Unlimited surveys

Easy implementation

Collect customer feedback

Voice-of-customer surveys

360-degree shopper understanding

Vitalsigns dashboard

Install App

LiveChat: AI live chat by Text

$24-$69 / Month

7.3

45 Reviews

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Live Chat with Help Desk and Product Recommendations Show more

LiveChat: Live Chat App is designed to enhance the shopping experience on Shopify by enabling instant communication and proactive engagement with customers. This app allows store owners to interact with visitors using pre-set messages tailored to specific browsing behaviors, ensuring that potential buyers receive timely and relevant information while on your site. By offering discount codes and special promotions based on visitor actions on particular pages, LiveChat encourages conversions and boosts sales. The app also provides insights into customer activities by showing real-time cart previews and accessing order histories, allowing for personalized recommendations and improved customer service. Further enhancing its functionality, LiveChat integrates seamlessly with popular messaging apps like Messenger and WhatsApp, expanding your reach and interaction possibilities. This comprehensive tool not only facilitates immediate customer support but also fosters an engaging and personalized shopping experience from day one.

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Product recommendations

Discount codes

Order history

Pre-set messages

Cart preview

Messaging integration

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ILS: Indian Logistics Services

$9.99-$19.99 / Month

9.1

71 Reviews

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Ship, track & manage returns. All in one order mgmt solution Show more

Indian Logistics Services is a comprehensive app designed to streamline your shipping operations across 10 leading logistics providers in India. The app offers seamless package uploading, with the ability to print packing slips and order invoices using GST-enabled templates, and supports bulk order processing to optimize your workflow. By automating AWB number generation, it eliminates the need for manual data entry for each order, thus enhancing efficiency. Manage returns and exchanges effortlessly with advanced return request management features. Stay informed with email notifications triggered by different shipping events, and keep an eye on your shipments with real-time order tracking. Newly integrated services such as InTargos, Shiprocket, Shree Maruti, Borzo, and India Post further enhance your shipping choices. Start shipping immediately with this user-friendly solution that takes the hassle out of logistics management.

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Order tracking

Email notifications

Print labels

Generate awb

Bulk processing

Manage returns

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Crisp ‑ Helpdesk & AI Chatbot

$45-$295 / Month

(4.2/5)

35 Reviews

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Give your customer support experience a human touch Show more

Crisp - Live Chat & AI Chatbot is a versatile e-commerce helpdesk designed to empower small and medium-sized online stores with instant customer connectivity. By offering a suite of evolving tools, including chatbots and live chat, Crisp enables Shopify store owners to seamlessly navigate the omnichannel revolution. The app centralizes communication across 12 channels, such as emails, Instagram DM, and Messenger, enhancing the efficiency of customer interactions. Its user-friendly AI bots ensure smooth transitions to human support, marrying technology with personalized service. Additionally, Crisp features a dedicated FAQ page builder and a chatbot builder with pre-built scenarios, simplifying problem-solving for customers. Lightning-fast to install on Shopify, Crisp offers an all-in-one solution to craft the perfect e-commerce experience.

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Quick installation

Faq page builder

Centralize channels

Ai bots handover

Pre-built scenarios

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Chatwill:AI Chatbot &Live Chat

8.8

10 Reviews

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Streamline order tracking and communication for enhanced Shopify customer support. Show more

Ecomsend Chat, developed by Channelwill, is designed to enhance logistics tracking and Shopify customer support. By integrating with Parcel Panel, the app allows seamless tracking of shipments and supports custom tracking links for flexibility in accessing parcel updates. Users can easily view real-time shipping details directly from the store, ensuring they are always informed. The app features a built-in Email Contact Form that facilitates straightforward communication between customers and merchants, helping to resolve issues effectively. With its customizable widget and self-service options, Ecomsend Chat is perfect for improving efficiency and reducing "Where's my order?" inquiries. Email notifications ensure quick form submissions and faster response times, making this app a valuable tool for elevating user experience on Shopify.

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Real-time updates

Customizable widget

Order tracking integration

Custom tracking links

Email contact form

Self-service support

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XChat

8.4

4 Reviews

Claim Offer

AI sales agent enhancing conversions with real-time insights and recommendations.

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EasySlide Accordion tabs & FAQ

$5 / Month

9.1

168 Reviews

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Accordion tabs for your Product Description or FAQ page Show more

EasySlide Accordion Tabs & FAQ is a versatile app designed to enhance your online store by converting lengthy content into easy-to-navigate accordion tabs. This app enables you to effortlessly set up a FAQ page by adding questions and answers directly to your page content, which are then transformed into accordion style tabs. Simplify your product descriptions by replacing long texts with accordion widgets, offering an organized and user-friendly experience for your customers. You can create description-based tabs or static panels that can be assigned to all products, specific collections, or individual products, saving you valuable time. The app also supports additional functionalities such as integrating reviews, size guides, and third-party applications. Fully compliant with WCAG 2.0/Section 508 standards, EasySlide ensures accessibility for all users. Streamline your store's content with customizable accordion tabs to improve navigation and enhance your customers' browsing experience.

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Third-party app integrations

Wcag compliant

Faq page creation

Accordion widgets

Product description tabs

Static panels

Install App

Shopify support apps

Related Categories

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Related Blog

Showing 120 to 140 of 1341 Apps

Order Returns | easyReturns

Angle – AI Shopping Assistant

Converzia

ChatMe ‑ What is Chat App

Richpanel: AI Customer Support

The Botmode‑Helping D2C Growth

Shoply AI Search & AI Chatbot

KILATECH WhatsApp Button

Nerdy Form Builder

Survey Daddy

Claimify ‑ Support & Claims

Gentoo Growth Agent

Formful – Contact Form Builder

Bizrate Insights Reviews

LiveChat: AI live chat by Text

ILS: Indian Logistics Services

Crisp ‑ Helpdesk & AI Chatbot

Chatwill:AI Chatbot &Live Chat

XChat

EasySlide Accordion tabs & FAQ

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?