Shopify support apps 2026

Helio AI: Smart Concierge

$99-$350 / Month

9.1

5 Reviews

"HelioAI: Automate customer interactions, capture leads, and gain insights." Show more

Helio AI is a powerful tool designed to transform how merchants interact with their customers, offering features to automate and enhance engagement. This app streamlines customer support by providing real-time insights into live chats, allowing businesses to monitor and manage interactions efficiently. The Lead Capture feature utilizes AI to gather crucial contact information, such as phone numbers and emails, optimizing the process of building and nurturing customer relationships. With Chat Insights, merchants gain valuable analytics, including query breakdowns, popular products, top discussion topics, and actionable business suggestions to drive growth. Helio AI also facilitates seamless query resolution, offering a dedicated tab for manual handling of customer queries when necessary. Additionally, the app enhances the shopping experience by recommending products during chats and upselling on the cart page. Operating 24/7, Helio AI ensures businesses are always connected, responsive, and ready to meet customer needs.

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Product recommendations

Lead capture

Query resolution

24/7 availability

Automated support

Chat insights

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PD Facebook Messenger Support

9.1

14 Reviews

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Support customers with Facebook messenger Chat and boost sale Show more

Facebook Messenger Chat is a dynamic app designed to enhance communication between businesses and their customers directly on their store platforms. By integrating seamlessly with Facebook Messenger, it allows store owners to interact with visitors, address inquiries, and send personalized support or promotional coupons, which can significantly boost sales and customer satisfaction. One of the standout features of this app is its ability to maintain communication with potential customers, even if they leave the website without completing a purchase. This capability increases the likelihood of converting leads into sales through follow-up interactions. The app is user-friendly, requiring only a simple setup by linking a Facebook page, making it an incredibly effective tool for providing quick and efficient customer support. Fast responses lead to happy customers, and happy customers lead to more sales. With Facebook Messenger Chat, businesses are equipped to resolve customer doubts in seconds, enhancing overall customer experience and potential revenue.

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Easy setup

Direct customer chat

Provide support/coupons

Lead conversion

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Kandid: ChatGPT For E‑commerce

$99-$350 / Month

9.1

6 Reviews

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AI-powered e-commerce assistant: product guidance, order tracking, customizable chatbot.

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HeiChat: ChatGPT Sales Chatbot

$29.9-$299 / Month

9.1

77 Reviews

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Advanced AI, reply to customer inquiries within seconds. Show more

HeiChat: ChatGPT Sales Chatbot is an innovative AI-powered sales assistant designed to enhance customer engagement and streamline service. Built on advanced AI models such as ChatGPT (GPT-3.5 & GPT-4) and Claude 3 Opus, it operates 24/7 to transform general inquiries into valuable sales opportunities. This chatbot excels in handling common customer service queries, such as “Where is my order?” by providing accurate and timely responses. It offers comprehensive support on store policies, discounts, and shipping details, potentially taking over roles traditionally managed by human service representatives. With the capability to upload PDF/TXT files, HeiChat expands its knowledge base, allowing customization to train a dedicated service robot tailored to your store's needs. It supports over 95 languages, including English, Spanish, and Mandarin, ensuring effective communication across diverse customer bases. Additionally, HeiChat keeps abreast of real-time product listings and changes, making it a vital tool for dynamic inventory management.

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Multilingual support

Track orders

24/7 support

Trainable ai

Reply within seconds

Convert inquiries

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Tracktor Order Tracking

$4.99-$49.99 / Month

6.6

145 Reviews

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Track order lookup, add custom order statuses, and more! Show more

Tracktor Order Tracking is a powerful app designed to turn first-time buyers into repeat customers by enhancing their shopping experience and reducing your support overhead. It integrates with over 1,500 major carriers worldwide, providing seamless tracking for your packages. This app offers real-time visibility into the status and location of every item in transit, making it easier to manage your orders globally. Customizable settings allow you to design a branded tracking page that delights your customers while keeping them informed with timely email and SMS notifications. Tracktor reduces the volume of "Where Is My Order" (WISMO) inquiries by empowering customers with self-service tools and clear insights into their deliveries. Experience the ease of managing deliveries with an interactive 3D map offering detailed tracking insights. Boost customer satisfaction and sharpen your brand's support efficiency with Tracktor.

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Branded tracking page

Real-time tracking

Email/sms notifications

Custom statuses

Package lookup

Integrated carriers

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foreword

$9.99-$19.99 / Month

9.1

1 Reviews

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Effortlessly create adaptable, secure, professional contact forms—no coding needed.

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Gojiberry Survey & Feedback

$15 / Month

9.1

30 Reviews

Unlock Deals

Easy-setup survey w/ links for improved marketing & conversion Show more

Gojiberry Survey & Feedback is an essential app for any Shopify e-commerce store looking to enhance customer engagement and gather valuable insights. With its quick and easy setup, you can launch survey templates like marketing attribution and NPS surveys in just a minute, making it accessible even on mobile devices. The app offers a high response rate with its 1-click survey feature, and you can easily distribute surveys via links or QR codes through emails and product inserts. Gojiberry equips you with analytics to understand your customers' origins and identify potential product development opportunities, helping you optimize your marketing expenses and conversion rates. Additionally, the app supports Shopify checkout extensibility and offers customizable feedback features like custom coupons and points for completing surveys. Enhance your branding with the white label feature that allows you to hide the Gojiberry logo on your surveys, providing a seamless experience for your customers.

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Easy-setup templates

1-click survey tool

Link/qr code surveys

Analytics for optimization

Shopify checkout extensibility

Custom coupons & points

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Live Chat & AI ChatGPT : Orka

$9.99-$299 / Month

9.1

27 Reviews

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"Real-time chat boosts engagement and converts visitors into customers." Show more

Orka Live Chat & AI ChatGPT is a powerful tool designed to enhance your online store's customer interaction by facilitating real-time communication with visitors. This app allows you to engage directly with your store's audience, efficiently answering queries and elevating the overall customer experience. With a simple setup process and effortless usability, you can dive into meaningful conversations that transform site visitors into loyal customers. Seamlessly embedded in your dashboard, Orka offers a chat experience that stands out, ensuring that your engagement is as seamless as it is effective. The app is fully integrated with Shopify, offering a user-friendly interface and mobile-responsive design to ensure connectivity and accessibility across all devices. Choose Orka to connect, chat, and convert effortlessly, taking customer engagement to new heights.

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User-friendly interface

Easy setup

Real-time engagement

Mobile-responsive

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Gladly: AI‑Powered CX Platform

8.5

28 Reviews

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People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.

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Single view history

Unified communication stream

Personalized self-service

Integrated voice support

Agent skill matching

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CA: WhatsApp Chat Order Button

$4.99-$10.99 / Month

9.1

11 Reviews

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Instant chat orders, customizable widget, detailed analytics, order management, alerts.

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Yagi Order Cancellable

$7 / Month

9.1

39 Reviews

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Let customers cancel order or reorder easily Show more

The Yagi Order Cancellable app revolutionizes the way customers manage their orders by providing them the convenience to cancel or reorder with just one click. Without the hassle of contacting customer support, users can easily handle cancellations directly from the order status page, their account, or through the order confirmation email. This seamless process not only enhances customer satisfaction but also significantly reduces the workload on customer service teams and minimizes chargeback instances due to unfulfilled orders. Merchants can set a specific cancellation time limit, ensuring flexibility while maintaining order processing efficiency. Moreover, the app offers customization options like using a "cannot-cancel" tag for products or orders that shouldn't be eligible for cancellation. With its integration capability on thank you or order status pages, Yagi Order Cancellable offers a user-friendly experience tailored for both e-commerce businesses and their customers.

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Order status integration

Cancel order easily

Reorder products quickly

Set cancellation limit

Tag for non-cancellable

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TrackiPal PayPal Tracking Sync

$4.99-$9.99 / Month

9.1

92 Reviews

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Official PayPal Tracking Sync App: Approved by PayPal Show more

TrackiPal PayPal Tracking Sync is an essential tool for merchants looking to streamline their operations and improve cash flow. As an officially approved PayPal Partner, the app automates the synchronization of PayPal tracking information for shipped orders, significantly reducing the time and effort traditionally spent on manual data entry. By syncing tracking info in real-time, TrackiPal helps businesses get their funds released more quickly, enhancing their financial agility. Moreover, by using TrackiPal's 'Back in Time' feature, users can effortlessly sync both new and previously completed orders. A user-friendly dashboard allows for easy monitoring of sync statuses, providing transparency and control over your transactions. By improving your PayPal merchant record, the app also aids in reducing disputes and potentially removing rolling account reserves, building trust with PayPal and your customers.

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Real-time updates

Faster fund release

Bulk order sync

Automatic tracking sync

Dashboard monitoring

Dispute reduction

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Valventus ‑ Botón WSP

$4.99-$9.99 / Month

9.1

6 Reviews

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Enable seamless customer support with direct WhatsApp chat integration. Show more

Spark ‑ WhatsApp Chat Button is an innovative app designed to seamlessly integrate direct WhatsApp communication into your online storefront. This feature-rich tool allows your customers to easily reach out for pre-sale queries and order-related inquiries in real-time, enhancing their shopping experience with familiar and convenient messaging. By facilitating swift responses on a globally renowned platform, the app helps to eliminate obstacles in the purchasing process, establish vital customer trust, and offer instant support, ultimately encouraging more conversions. With customizable features, you can tailor the chat button's appearance by adjusting its color, size, position, and text to align with your brand. Additionally, you can set visibility according to your business hours and choose which pages or device types display the chat option. Enhance user interaction further with prefilled chat messages, ensuring a personalized and efficient customer service journey.

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Customizable button

Set business hours

Direct whatsapp chat

Prefill chat message

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Smartarget Line ‑ Contact Us

$9 / Month

9.1

5 Reviews

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Allow customers to contact you using Line Chat Show more

Smartarget Line - Contact Us is designed to enhance communication by integrating Line chat directly into your website, making it seamless for customers to reach out. By adding a Line icon on every page, the app ensures that prospective customers can contact you in a way that is both familiar and trustworthy. Once a message is sent, you'll have the flexibility to respond within hours, with replies sent directly to customers' mobile devices, reducing the risk of losing leads. The app is designed to work seamlessly across both computers and mobile devices, ensuring accessibility at all times. Additionally, you can customize the appearance of the Line chat to match your website's aesthetics and display one or multiple agents, providing a professional and consistent customer service experience. This app effectively bridges the communication gap, encouraging customer engagement and boosting trust.

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Customizable style

Multi-device support

Easy contact option

Multiple agents display

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SC Easy Orders Status Manager

$1 / Month

6.4

3 Reviews

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Create custom statuses & track them easily for your orders. Show more

The SC Easy Orders Status Manager is a versatile app designed to enhance the order management process for merchants who find default order statuses like "fulfilled" or "unfulfilled" insufficient for their unique business workflows. The app empowers merchants to create and manage custom order statuses, offering greater flexibility and control over their order processing. Additionally, merchants can notify customers through customized emails whenever there is a change in order status, ensuring clear and effective communication. The app also allows for designing and personalizing email templates to align with specific business needs. Users can easily add an Order Lookup/Tracking Page, enabling customers to track their orders using just the order number. Furthermore, a detailed status change and history log are maintained as order notes for transparency and record-keeping. The app supports the use of personalized SMTP settings, providing merchants the freedom to utilize their own email servers for sending notifications.

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Email notifications

Create custom statuses

Customize email templates

Order tracking page

Status history log

Use own smtp

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StatusPro ‑ Order Status

$9-$99 / Month

9.1

73 Reviews

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Simplify order management with your own custom order statuses. Show more

StatusPro ‑ Order Status is an intuitive app designed to enhance customer satisfaction by keeping them informed about their order status. By offering custom statuses tailored to your business needs, it reduces customer queries, enabling smoother communication. Each custom status can be linked to a personalized email template, making it quick and easy to update customers. A user-friendly order lookup page empowers customers to track their order progress autonomously, further minimizing inquiries. The app also allows automated email notifications to be sent to customers or third parties whenever an order status changes. Order statuses can be modified automatically upon fulfillment, and QR code scanning from your smartphone provides a convenient way to update statuses. Additionally, the app features order due dates to support effective order management.

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Custom order statuses

Auto email notifications

Order lookup page

Qr code updates

Order due dates

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Ezy: Whatsapp Chat + Marketing

$2.99 / Month

9.1

3 Reviews

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Whatsapp Chat Button + Whatsapp Cart Recovery & Order Updates Show more

Ezy: WhatsApp Chat + Marketing is a powerful tool designed to enhance your online store's customer engagement through seamless WhatsApp automation. By targeting abandoned carts with personalized reminders, the app helps bring potential purchasers back to complete their orders, thereby boosting sales conversions. Real-time notifications ensure that your customers receive instant updates on their orders, such as confirmations and status changes, fostering trust and improving their shopping experience. The app allows for the creation of custom message templates, providing a tailored communication approach for every customer interaction. Additionally, Ezy offers a user-friendly WhatsApp chat button for direct customer communication and manual message options for addressing abandoned carts. Overall, Ezy optimizes customer outreach and engagement, making it an essential tool for any online store looking to enhance its marketing strategies.

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Order updates

Whatsapp chat button

Cart recovery automation

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Parcelous Order Tracking

$9.99-$49.99 / Month

9.1

13 Reviews

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Track orders at embedded page with 200+ carriers supported Show more

Parcelous Order Tracking is a convenient app designed to streamline the order tracking process for online store owners and their customers. It automatically extracts tracking numbers from order fulfillments, identifies potential carriers, and retrieves the relevant tracking information. The app creates a customized tracking page within your store, allowing customers to easily access their order status using their tracking, order number, or a linked email/phone number. By enabling self-service tracking, it significantly reduces the time spent on customer support inquiries related to shipping. The app supports carrier autodetection, eliminating the need to specify a carrier for each fulfillment, and it is capable of fetching tracking details from a wide range of carriers, rather than being limited to just a few. Additionally, it automatically fetches any additional or transit tracking numbers when available, ensuring comprehensive order tracking.

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Automatic tracking fetch

Carrier autodetection

Embedded tracking page

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Order Tracking Notifier by H3

$5-$100 / Month

9.1

8 Reviews

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Track Your Order Effortlessly Show more

H3 Order Tracking Notifier is a dynamic app designed to keep customers informed with real-time shipment updates via an intuitive order tracking page and automatic notifications. Featuring a powerful shipment analytics dashboard, it tracks and dissects carrier transit times, delivery statuses, and any failed delivery attempts. This valuable data empowers businesses to refine their delivery processes and achieve faster shipping times, ultimately enhancing customer satisfaction. By offering convenient tools to monitor every aspect of the shipping journey, the app ensures users can easily access and understand their order statuses. H3 Order Tracking Notifier is essential for businesses aiming to streamline their logistics and improve their service quality.

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Real-time updates

Automatic notifications

Order tracking page

Delivery insights

Shipment analytics

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Moose ‑ WhatsApp Chat Button

9.1

3 Reviews

Claim Offer

"Effortlessly add a customizable WhatsApp chat button to your store." Show more

Moose - WhatsApp Chat Button is a seamless solution designed to enhance customer engagement by integrating instant chat functionality into your online store. With just two easy clicks, you can effortlessly add a WhatsApp button, allowing you to communicate directly with customers via WhatsApp Web or desktop. The app offers extensive customization options, giving you the freedom to tailor the WhatsApp icon's color, font, size, and visibility to ensure it aligns perfectly with your brand's style. Whether accessed on mobile or desktop, the button's responsiveness ensures a smooth user experience. Enhance your communication strategy with features like prefilled messages for quick interaction and custom CSS to further personalize the button's appearance. Furthermore, Moose tracks your WhatsApp button's performance by providing insights through Google Analytics and Metal Pixels, helping you understand customer interactions better. Stay connected with your audience anytime, on any device, and never miss a customer inquiry again with Moose - WhatsApp Chat Button.

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Analytics tracking

Responsive design

Custom css

Easy customizations

Prefilled message

Install App

Shopify support apps

Related Categories

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Showing 120 to 140 of 1419 Apps

Helio AI: Smart Concierge

PD Facebook Messenger Support

Kandid: ChatGPT For E‑commerce

HeiChat: ChatGPT Sales Chatbot

Tracktor Order Tracking

foreword

Gojiberry Survey & Feedback

Live Chat & AI ChatGPT : Orka

Gladly: AI‑Powered CX Platform

CA: WhatsApp Chat Order Button

Yagi Order Cancellable

TrackiPal PayPal Tracking Sync

Valventus ‑ Botón WSP

Smartarget Line ‑ Contact Us

SC Easy Orders Status Manager

StatusPro ‑ Order Status

Ezy: Whatsapp Chat + Marketing

Parcelous Order Tracking

Order Tracking Notifier by H3

Moose ‑ WhatsApp Chat Button

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?