Shopify support apps 2025

xCotton Post Purchase Guard

9.3

60 Reviews

Solutions of shipping protection, return and extended warranty Show more

xCotton Post Purchase Guard is a comprehensive app designed to enhance post-purchase experiences for merchants and consumers. It offers customizable post-purchase protection services, including AI-powered customer support, reverse logistics, and shipment protection for purchased goods. By offering a range of after-sales solutions, the app aims to reduce return rates, enhance customer shopping experiences, and boost conversion rates. Merchants can choose from both in-house return solutions and consumer-directed shipping protection, allowing for a tailored approach to meet diverse business needs. The app also features a professional AIES system that provides strategies to lower return rates, along with global return warehouses and solutions for handling asset disposition. Additionally, it ensures protection against loss and damage during transit, securing goods from the point of sale to the final destination. Overall, xCotton Post Purchase Guard helps build trust and improve customer satisfaction by supporting merchants with reliable and efficient post-purchase services.

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Shipping protection

Extended warranty

Reverse logistics

Ai customer service

Return solutions

Transport protection

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Reputon Etsy Reviews

$6.99 / Month

9.1

228 Reviews

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Import Etsy reviews. Embed testimonials & rating badge widget. Show more

Reputon Etsy Reviews is a powerful app designed to integrate Etsy reviews seamlessly into your Shopify store, boosting trust, reputation, and social proof. It allows users to effortlessly add Etsy reviews to their Shopify site with just one click, requiring no coding skills. By linking to your Etsy seller page, you can easily import and display customer reviews in various formats, such as carousels, badges, and grids, across your store. The app also supports the Etsy 4% Share and Save link, offering additional earning potential. With Reputon, you can showcase 5-star reviews and build consumer confidence through aesthetically pleasing displays and layouts. This tool is perfect for businesses looking to leverage their Etsy reputation, ultimately driving sales and enhancing customer engagement.

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No coding required

Import etsy reviews

Embed testimonials

Rating badge widget

Easy etsy integration

Etsy share and save link

Install App

StoreFAQ‑ Product FAQ Builder

8.9

41 Reviews

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Create FAQ pages or accordions instantly with AI & drive sales Show more

BetterFAQ - Product FAQ Builder is an innovative app designed to enhance your store's help center by seamlessly integrating frequently asked questions to address customer queries efficiently. Harness the power of AI to craft concise and informative FAQs, accelerating your content creation process to significantly decrease support tickets. With an intuitive drag-and-drop FAQ builder, you can easily design your FAQ page to align with your store’s brand aesthetics, including color, font, and style, ensuring a cohesive customer experience. The app allows for seamless integration of FAQs on any product page, effectively engaging visitors and converting them into customers. Enjoy the convenience of exporting or importing FAQ data, allowing you to systematically build and organize your customer service center without hassle. Transform your customer support with individual product FAQs, promising a tailored and dynamic approach to customer interactions. Experience a smarter way to manage customer inquiries by leveraging AI-driven solutions with BetterFAQ.

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Drag & drop builder

Ai content creation

Product-specific faqs

Flexible design

Create faq pages

Export & import faqs

Install App

Loop Returns & Exchanges

$155-$340 / Month

8.6

276 Reviews

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Manage returns, exchanges, return labels, store credit & more! Show more

Loop Returns & Exchanges is an innovative app designed to enhance the returns process for retailers, ensuring each return contributes positively to customer lifetime value. This automated platform transforms the typical returns experience into an opportunity for increased sales, offering a seamless shopping journey amid returns. Trusted by over 3,500 brands such as Princess Polly, Allbirds, and Marine Layer, Loop helps boost customer retention and upsell values while minimizing the hassle of returns. Key features include optimizing return costs through advanced workflows, logistics, and POS integrations. The app also incentivizes exchanges with features like Bonus Credit and Instant Exchanges, protects against return fraud, and offers premium experiences with at-home pickup and user-friendly self-serve returns. With robust tracking and insightful analytics, Loop Returns & Exchanges empowers retailers to build confidence and understanding of shopper behavior, leading to better business outcomes.

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Instant exchanges

Tracking

Customer insights

Logistics integration

Fraud protection

Custom rules

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QR: WhatsApp Marketing + Chat

$39-$199 / Month

9.3

206 Reviews

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Sales campaigns, abandoned carts, multi-agent inbox, and more Show more

WhatsApp Marketing & Broadcast by QuickReply.ai is an innovative app designed to streamline and enhance your marketing efforts through WhatsApp. It offers a centralized dashboard for running multiple campaigns, leveraging smart automations and chatbots to boost efficiency. The app helps businesses effectively Acquire, Convert, Delight, and Engage shoppers, thereby increasing sales. With features like personalized WhatsApp broadcast messages, automated abandoned cart recovery, order confirmations, and status notifications, it ensures continuous customer engagement. It also facilitates the conversion of Cash on Delivery (COD) orders to prepaid, minimizing non-delivery risks and frauds. Additionally, the app provides 24/7 customer support capabilities through chatbots, ensuring customers can always access assistance. This comprehensive tool empowers businesses to personalize their communication strategy and secure sales seamlessly.

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Abandoned cart recovery

Status notifications

Order confirmation

Whatsapp campaigns

Cod to prepaid

24/7 customer support

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BestChat: AI Chatbot+Live Chat

$10-$60 / Month

8.7

151 Reviews

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Integrates with Facebook, WhatsApp, Instagram. Supports bots. Show more

BestChat: Live Chat & Chatbot is an advanced AI-powered tool designed to revolutionize customer support and enhance eCommerce performance. Featuring seamless integration with Shopify, it provides a customizable live chat experience that keeps your business accessible and responsive 24/7. BestChat leverages smart AI chatbots capable of understanding product and order details, ensuring more intelligent and effective customer interactions. Its self-learning AI continually adapts, providing real-time support and freeing up human agents to handle more complex inquiries. The platform's AI-driven insights assist in refining data analysis and improving decision-making processes. Additionally, the smooth transition from chatbot to live agent ensures that customers receive the support they need without disruption, significantly boosting sales and customer satisfaction. Whether it's AI chat, GPT chat, or online chat, BestChat offers a comprehensive Shopify chat and inbox solution for modern eCommerce needs.

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Real-time live chat

Browsing history tracking

Multiple store identification

Chatbot functionality

Pre-set q&a

Multiple language support

Install App

SK: Form Builder

9

448 Reviews

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SK: Form Builder - Empowering Your E-commerce Forms WIth SEO Show more

SK: Advanced Form Builder is a versatile app designed to help you create both simple and complex forms tailored to your specific needs. Whether starting with predefined templates like Contact Us, Booking Appointment, Warranty Registration, and Wholesale Inquiry, or building from scratch, the app ensures compatibility across all themes. Personalize the appearance of your forms using custom CSS to seamlessly integrate with your shop’s style. Enjoy the advantage of unlimited file storage, making it ideal for handling large volumes of customer data. Stay informed with form emails that indicate the submission page, streamlining your data management process. Integrate effortlessly with Klaviyo and SMTP, automatically adding users to specific Klaviyo lists and tagging them as wholesalers, retailers, or other categories upon form submission. The app also supports enhanced tracking with easy integrations for Gtag and Facebook, making it an invaluable tool for your business operations.

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Drag & drop

Create complex forms

Predefined templates

Custom css themes

Unlimited file storage

Smtp & klaviyo

Install App

Shopify Counter

(2/5)

27 Reviews

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Connect your store to Shopify Counter or Shopify Display Show more

Shopify Counter is a dynamic app designed to elevate the visibility of your store's sales and orders. With seamless integration, connect your store to either Shopify Counter or Shopify Display to prominently showcase your key business metrics. This app allows you to effortlessly highlight vital statistics, ensuring that your important numbers stand out in the daily operation of your business. Choose from over 150 screens on Shopify Display to personalize and feature your data. Whether it's a major sales event or an everyday business highlight, Shopify Counter and Display bring your numbers to life as the co-stars of your biggest occasions. Enhance your store's impact by keeping crucial statistics front and center with this essential tool.

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Highlight sales

Display orders

Showcase numbers

Event co-star

Front-center display

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Parcel Panel Returns &Exchange

$20-$239 / Month

8.9

382 Reviews

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Returns and exchanges, Return labels, Return policy, Refunds Show more

ParcelPanel Returns & Exchange by Channelwill is designed to streamline the returns process, transforming potential customer disappointments into new opportunities. This app provides a self-service return center, allowing customers to easily manage their returns with real-time email notifications for status updates and detailed shipping instructions. With the ability to generate return labels for international shipments, businesses can effortlessly manage returns and exchanges. Customizable return solutions encourage customers to opt for exchanges, helping to minimize lost sales. ParcelPanel empowers businesses to create a branded return experience through a dedicated return portal and personalized email notifications. It also offers various refund options, such as store credit and gift cards, and minimizes fraud with smart eligibility rules. Seamless integration with platforms like Sendcloud, Shippo, DHL, Shipstation, and FedEx, as well as QR code scan returns, ensures efficient returns management, while automated syncing with Shopify keeps everything up-to-date.

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Real-time updates

Shopify integration

Self-service returns

Customized refunds

Custom return solutions

Branded return experience

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TrackingMore Order Tracking

$9-$219 / Month

9.3

385 Reviews

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Empower your business with order lookup & sales solutions. Show more

TrackingMore Order Tracking is a comprehensive shipment tracking solution with over a decade of expertise in the field, eliminating the "Where Is My Order" (WISMO) challenge. It offers seamless order syncing and real-time updates from more than 1,200 carriers worldwide, ensuring customers can track their shipments effortlessly on a multilingual interface. The app boosts engagement and sales by integrating discounts directly on the tracking page and in notification emails, while also enhancing conversion rates with accurate pre-sale and post-purchase estimated delivery dates. With 24/7 live support, it is an ideal tool for global businesses, allowing for automatic synchronization with platforms like PayPal. Features like tailored product recommendations and automated shipment status notifications improve customer satisfaction and reduce complaints. Additionally, the app includes a robust dashboard with analytics for deep insights into shipment and carrier performance, and it caters to dropshipping needs by managing shipping details discreetly.

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Carrier integration

Multilingual tracking page

Proactive customer notifications

Estimated delivery dates

Dropshipping support

Automated order syncing

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Shortly — Affiliate Marketing

$9.99-$29.99 / Month

9

215 Reviews

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Create Short Links, Affiliate Links & Affiliate Programs, UTMs Show more

ShortLinks—Affiliate Marketing is a versatile and powerful marketing tool designed to enhance affiliate marketing and boost online campaigns. The app allows users to generate trackable links for various platforms, including email, social media, influencer marketing, and more. With features like conversion tracking and traffic insights, users can monitor the performance of each short link to optimize their marketing strategies effectively. Additional functionalities include trackable bio links, preloaded checkout links, UTM tracking, and SMS campaign management, providing a comprehensive solution for digital marketers. Merchants can easily track sales, revenue, and clicks from each link, enabling them to make informed, data-driven decisions. The app also offers a dedicated dashboard for affiliate programs, facilitating progress monitoring and management. For maximum reach, ShortLinks enables the creation of automatic affiliate marketing discount links, attracting more customers and boosting sales.

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Sales tracking

Revenue tracking

Order tracking

Conversion tracking

Traffic insights

Track utms

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CK: WhatsApp Chat & Abandoned

$9.99-$29 / Month

9.2

229 Reviews

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Automated Abandoned cart recovery. WhatsApp Chat widget. Show more

CK: WhatsApp Chat & Abandoned is a powerful tool designed to enhance your eCommerce experience by leveraging the widespread reach of WhatsApp. The app focuses on boosting conversion rates through automated abandoned cart recovery messages, ensuring your potential sales don't go to waste. It also builds customer trust by sending automated order notifications, COD confirmations, and shipping alerts, keeping your customers informed throughout their shopping journey. The app allows seamless integration with popular review platforms like Loox and Judge.me, encouraging feedback collection effortlessly. With its easy one-click setup, you can customize WhatsApp chat and share features, providing real-time customer support. Additionally, the app supports multiple agents and offers after-hours assistance, enhancing customer service continuously. Embrace a streamlined communication platform where customers can easily reach out with questions and make immediate purchases, all within WhatsApp.

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Automated cart recovery

Whatsapp chat widget

Order notifications

Cod confirmation

Shipping confirmation

Customizable chat button

Install App

Musbu ‑ WhatsApp Chat Button

$0.99 / Month

9

276 Reviews

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Enhance Support With WhatsApp Chat Button & Live Chat! Show more

Musbu - WhatsApp Chat Button is a powerful tool designed to enhance customer interactions by providing a seamless communication channel directly through WhatsApp. This app allows businesses to create and send custom prefilled messages, streamlining customer outreach and increasing engagement. By integrating a responsive WhatsApp icon, button, and chat widget, Musbu ensures customers have an easy, direct line to your business, which can boost satisfaction, loyalty, and ultimately sales. The chat button is fully customizable to align with the look and feel of your store, offering a personalized user experience. Installation and configuration are simple and do not require any coding expertise, making it accessible for any business. Its responsive design ensures functionality across all devices, maintaining a consistent communication experience for users.

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Customizable chat button

Responsive chat widget

Prefilled messages

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VanChat AI Chatbot & Live Chat

$39-$599 / Month

9.2

72 Reviews

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GPT4 AI Chatbot to increase sales and provide customer service Show more

VanChat AI ChatBot & Live Chat is a cutting-edge tool designed to revolutionize customer service for online retailers. Powered by advanced GPT technology, this chatbot acts like a top-tier salesperson, adeptly understanding user intents and behaviors to provide quick, precise responses. It excels at suggesting products at optimal times, engaging customers with timely promotions, and even interpreting emotional cues to facilitate conversions from visitors to buyers. The app supports over 100 languages, ensuring a global outreach with 24/7 human-like customer service. With seamless integration options, including customizable widgets and multiple input methods for training data, VanChat continuously updates its knowledge base with the latest product information. This proactive approach significantly enhances customer satisfaction, reduces cart abandonment, and drives sales growth.

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Customizable chat widget

24/7 service

Proactive recommendations

Automatically retrained

Multiple knowledge uploads

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AfterShip Order Tracking

$11-$239 / Month

7.2

1,468 Reviews

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Proactive tracking that delights customers and reduces WISMO Show more

AfterShip Order Tracking is a comprehensive app designed to enhance your customer's post-purchase experience by providing live shipment updates through a branded order tracking page and automated notifications. It features a shipment analytics dashboard, allowing businesses to monitor carrier transit times, on-time delivery rates, and exceptions, ensuring smooth logistics management. The app also integrates an AI-powered delivery estimate widget on product description and checkout pages, boosting buyer confidence by offering precise delivery information. Branded tracking pages with personalized product recommendations not only engage customers but also drive additional sales. Timely email and SMS notifications help reduce customer anxiety and the volume of "Where Is My Order" (WISMO) inquiries. A centralized shipment dashboard keeps businesses informed about shipment statuses and helps quickly identify any issues. The built-in analytics offer valuable insights into shipment performance, supporting continuous improvement in customer service and delivery efficiency.

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Automated notifications

Personalized product recommendations

Shipment analytics dashboard

Branded tracking pages

Ai-powered delivery estimates

Centralized shipment dashboard

Install App

Proveway PayPal Tracking Sync

$9.99-$29.99 / Month

9.2

168 Reviews

Unlock Deals 15% off

Auto PayPal Tracking Sync to avoid PayPal Holds & Reserves! Show more

Proveway PayPal Tracking Sync is an essential tool for Shopify merchants looking to streamline their order management process. By automatically syncing tracking numbers to PayPal, the app helps businesses prevent unwanted disputes and account holds, thereby ensuring a smooth cash flow. This seamless integration not only enhances transparency but also leverages significant returns on investment by saving time and reducing manual efforts. Furthermore, the app activates PayPal Seller Protections immediately with each synced transaction, offering an added layer of security. Proveway stands out with its capability to auto-sync with both PayPal and Stripe, while also providing features like past order syncing and comprehensive shipment insights across over 900 couriers. Additionally, it offers a branded tracking page for customers, ensuring they are always informed about their order status.

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Branded tracking page

Auto sync tracking

Past order processing

Instant digital sync

Advanced courier mapping

Insightful order shipments

Install App

Redo

$5-$10 / Month

8.6

102 Reviews

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The Future of Post Purchase Experience That Amplifies Sales Show more

Redo Free Returns & Exchanges is a transformative app designed to enhance your post-purchase experience by offering free return coverage, thus increasing customer trust and improving checkout rates. Originating from the needs of a Shopify+ Merchant, this app is now accessible for all, providing flexible and innovative features tailored to any business’s requirements. With Redo, automate and streamline the return process for both your customers and support team, eliminating the frustrations of traditional return methods that cut into profits. The app minimizes return shipping label costs through a unique approach and helps retain revenue by incentivizing exchanges and store credits. Additionally, Redo fosters additional sales opportunities by allowing customers to make new purchases during the return flow. Perfectly aligned with your business needs, this app requires no contracts, offering a hassle-free solution to modernize your return and exchange processes.

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Automate returns

Reduce shipping costs

Incentivized exchanges

Store credit upsells

Flexible integration

Install App

SurveyFox: Email & SMS Surveys

$9-$149 / Month

9.2

16 Reviews

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Effortlessly gather product insights and feedback with ease. Show more

SurveyFox Customer Surveys is a dynamic tool designed for merchants to seamlessly capture and analyze customer feedback. By integrating customizable surveys on the thank you page, the app garners deeper insights into customer behavior, crucial for refining business strategies. The app facilitates feedback collection at key touchpoints and enables response segmentation, allowing for more targeted approaches to improving customer satisfaction. With unlimited responses, merchants can gather comprehensive data sets, which can be exported to XLSX files for in-depth analysis. This feature-rich application empowers businesses to leverage customer insights effectively, driving growth and enhancing the overall customer experience. SurveyFox's user-friendly interface makes building surveys easy with a variety of question types and settings, ensuring that merchants can tailor surveys to meet their specific needs.

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Customizable surveys

Data export

Unlimited responses

Create surveys

Response segmentation

Install App

HeiChat: ChatGPT Sales Chatbot

$29.9-$299 / Month

8.9

74 Reviews

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Advanced AI, reply to customer inquiries within seconds. Show more

HeiChat: ChatGPT Sales Chatbot is an innovative AI-powered sales assistant designed to enhance customer engagement and streamline service. Built on advanced AI models such as ChatGPT (GPT-3.5 & GPT-4) and Claude 3 Opus, it operates 24/7 to transform general inquiries into valuable sales opportunities. This chatbot excels in handling common customer service queries, such as “Where is my order?” by providing accurate and timely responses. It offers comprehensive support on store policies, discounts, and shipping details, potentially taking over roles traditionally managed by human service representatives. With the capability to upload PDF/TXT files, HeiChat expands its knowledge base, allowing customization to train a dedicated service robot tailored to your store's needs. It supports over 95 languages, including English, Spanish, and Mandarin, ensuring effective communication across diverse customer bases. Additionally, HeiChat keeps abreast of real-time product listings and changes, making it a vital tool for dynamic inventory management.

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Multilingual support

Track orders

24/7 support

Trainable ai

Reply within seconds

Convert inquiries

Install App

ReturnGO Returns & Exchanges

$23-$297 / Month

9.1

325 Reviews

Claim Offer

Manage Returns, Exchanges, Refunds, Return Labels & Credits Show more

ReturnGO Returns & Exchanges is an innovative platform designed to streamline and simplify the returns and exchanges process for businesses. With its exchange-first approach, the app offers a seamless experience through an AI-powered return portal that facilitates one-click exchanges. Users can customize return and exchange policy rules, eligibility conditions, and resolutions to automate their RMA processes and email notifications, enhancing efficiency. The platform also provides comprehensive order tracking and notifications, ensuring a complete end-to-end post-purchase experience. Additional features include managing product and variant exchanges, gift returns, order cancellations, and store credits, along with flexible return reasons and the ability to upload images and videos. Automation rules, such as auto-exchange and auto-refund, further enhance the ease of returns, while automatically generated pre-paid return shipping labels assist in hassle-free tracking. Integrations with various shipping carriers, 3PLs, ERPs, helpdesks, and APIs ensure ReturnGO seamlessly fits into existing workflows.

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Store credit options

Order tracking

One-click exchanges

Carrier integrations

Automated return portal

Policy rule customization

Install App

Shopify support apps

Related Categories

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Based on reviews

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Showing 40 to 60 of 1078 Apps

xCotton Post Purchase Guard

Reputon Etsy Reviews

StoreFAQ‑ Product FAQ Builder

Loop Returns & Exchanges

QR: WhatsApp Marketing + Chat

BestChat: AI Chatbot+Live Chat

SK: Form Builder

Shopify Counter

Parcel Panel Returns &Exchange

TrackingMore Order Tracking

Shortly — Affiliate Marketing

CK: WhatsApp Chat & Abandoned

Musbu ‑ WhatsApp Chat Button

VanChat AI Chatbot & Live Chat

AfterShip Order Tracking

Proveway PayPal Tracking Sync

Redo

SurveyFox: Email & SMS Surveys

HeiChat: ChatGPT Sales Chatbot

ReturnGO Returns & Exchanges

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?