Shopify support apps 2025

Chatway Live Chat & WhatsApp

$15 / Month

9

349 Reviews

Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

Show less

File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

Try for Free

qikify Contact Form Builder

$5.99-$7.99 / Month

9.1

740 Reviews

Unlock Deals 15% off

Easily create forms to collect leads, improve customer service Show more

qikify Contact Form Builder is a versatile no-code tool designed to simplify form creation for a wide range of applications, including contact forms, wholesale inquiries, and surveys. It empowers users to craft customized forms that not only help in converting new leads but also aid in expanding contact lists and enhancing customer service experiences. The app allows for efficient management of form submissions within the app, while also offering seamless integration with email apps for streamlined communication. With advanced features like reCaptcha, conditional logic, file upload, and form scheduling, it ensures a robust and secure form-building experience. Additionally, users can display forms as popups, bubbles, or embedded directly on their websites. By updating your contact forms with qikify, you can easily transform user interactions into valuable business opportunities.

Show less

Multiple form types

Custom form creation

No-code solution

Email integration

In-app submission tracking

File upload support

Try for Free

RT: WhatsApp Chat, Live Chat

$6.99 / Month

8.7

927 Reviews

Claim Offer

Support directly, build trust, and increase customer loyalty. Show more

RT: WhatsApp Chat, Live Chat is a versatile communication tool designed to enhance the interaction between businesses and their website visitors. By embedding popular messaging platforms like WhatsApp and Telegram directly onto your website, it allows clients to engage easily and efficiently, fostering a seamless communication experience. The app ensures that you can stay connected with your audience from any location and any device, offering the flexibility of answering queries anytime. Users are notified of new messages directly on the web page, ensuring a smooth and uninterrupted chat experience. This tool not only facilitates customer support but also aims to boost sales by enriching customer chat service experiences. Compatible with various themes, including customized ones, RT: WhatsApp Chat, Live Chat offers an adaptable solution for any website.

Show less

Theme compatibility

Multi-channel support

Real-time notifications

Any-device accessibility

Try for Free

Loop Returns & Exchanges

$155-$340 / Month

9.1

230 Reviews

Claim Offer

Manage returns, exchanges, return labels, store credit & more! Show more

Loop Returns & Exchanges is an innovative app designed to enhance the returns process for retailers, ensuring each return contributes positively to customer lifetime value. This automated platform transforms the typical returns experience into an opportunity for increased sales, offering a seamless shopping journey amid returns. Trusted by over 3,500 brands such as Princess Polly, Allbirds, and Marine Layer, Loop helps boost customer retention and upsell values while minimizing the hassle of returns. Key features include optimizing return costs through advanced workflows, logistics, and POS integrations. The app also incentivizes exchanges with features like Bonus Credit and Instant Exchanges, protects against return fraud, and offers premium experiences with at-home pickup and user-friendly self-serve returns. With robust tracking and insightful analytics, Loop Returns & Exchanges empowers retailers to build confidence and understanding of shopper behavior, leading to better business outcomes.

Show less

Instant exchanges

Tracking

Customer insights

Logistics integration

Fraud protection

Custom rules

Install App

SiteAgent

$1175-$375 / Month

9.2

42 Reviews

Claim Offer

AI chat + voice with deep insights, all in one Show more

SiteAgent is an innovative voice assistant designed to elevate your Shopify store by transforming how visitors interact with your platform. Unlike traditional AI chatbots, SiteAgent provides a distinct and engaging experience through natural voice communication, allowing customers to navigate your store with ease. This intuitive interaction enables effortless product discovery, guiding visitors through categories and product pages seamlessly. By facilitating a personalized shopping journey, SiteAgent not only enhances customer satisfaction but also boosts the likelihood of increased sales. It ensures smart cart management, enabling customers to add items effortlessly for a streamlined checkout process. Furthermore, SiteAgent is designed to coexist with your existing customer service chatbots, ensuring compatibility and enhancing your store's overall functionality. Embrace SiteAgent to offer a cutting-edge, personalized shopping experience that truly sets your Shopify store apart from the competition.

Show less

Product discovery

Cart management

Voice interaction

Site navigation

Compatibility

Install App

Pify Form Builder‑Contact Form

$5.99-$11.99 / Month

9

695 Reviews

Claim Offer

Easy to build customization forms for more leads and sales. Show more

Pify Form Builder‑Contact Form is a robust tool designed to enhance customer interaction and generate more leads and sales for businesses. This user-friendly app simplifies the creation of various forms, including Contact, Order, Account Registration, File Upload, and Appointment Booking forms, among others. It offers streamlined templates and seamless integrations to automate processes, saving valuable time. Users can also benefit from customizable pop-up features, including announcements and newsletters, which can be tailored with custom code and fonts. The app supports multiple-step forms and conditional logic, providing flexibility for complex requirements. Furthermore, it facilitates customer creation with Contact Widgets and Subscription features, integrating payment options through stores or PayPal. With customizable email templates and no-code styling options, Pify Form Builder is an invaluable asset for businesses looking to optimize customer engagement.

Show less

Conditional logic

Multiple form types

Customizable forms

Pop-up management

Template library

Automated integrations

Try for Free

Zigpoll Customer Surveys

$10-$100 / Month

9.3

382 Reviews

Unlock Deals 20% off

Post-purchase & on-site surveys for attribution, NPS, & more Show more

Zigpoll Customer Surveys is a versatile and fast-loading survey app designed to help businesses gather valuable customer feedback effortlessly. This multilingual and fully customizable tool allows you to create an unlimited number of surveys, which can be delivered to your customers through your website, email, or SMS without any coding requirements. Zigpoll's seamless integration with Shopify and your existing marketing tools makes it an ideal choice for optimizing various aspects of your business. By using AI-powered analytics and the intuitive dashboard, you can extract insights from zero-party data to enhance your business strategies, marketing efforts, and conversion rates. The app includes features like advanced post-purchase surveys for quality responses and abandoned checkout campaigns to identify and address pain points. Additionally, it supports Shopify's Order Status and Thank You Page Checkout Extensions, ensuring a smooth, integrated experience.

Show less

Customizable forms

Shopify integration

Ai-driven analytics

No-code setup

Abandoned checkout recovery

Email and sms delivery

Try for Free

HeiChat: ChatGPT Sales Chatbot

$19.9-$299 / Month

9.2

72 Reviews

Claim Offer

Advanced AI, reply to customer inquiries within seconds. Show more

HeiChat: ChatGPT Sales Chatbot is an innovative AI-powered sales assistant designed to enhance customer engagement and streamline service. Built on advanced AI models such as ChatGPT (GPT-3.5 & GPT-4) and Claude 3 Opus, it operates 24/7 to transform general inquiries into valuable sales opportunities. This chatbot excels in handling common customer service queries, such as “Where is my order?” by providing accurate and timely responses. It offers comprehensive support on store policies, discounts, and shipping details, potentially taking over roles traditionally managed by human service representatives. With the capability to upload PDF/TXT files, HeiChat expands its knowledge base, allowing customization to train a dedicated service robot tailored to your store's needs. It supports over 95 languages, including English, Spanish, and Mandarin, ensuring effective communication across diverse customer bases. Additionally, HeiChat keeps abreast of real-time product listings and changes, making it a vital tool for dynamic inventory management.

Show less

Multilingual support

Track orders

24/7 support

Trainable ai

Reply within seconds

Convert inquiries

Try for Free

Wizybot ‑ AI Chatbot

$49.99-$499.99 / Month

9.1

134 Reviews

Claim Offer

Automatize customer support requests with ChatGPT AI Show more

Wizybot ‑ AI Chatbot is an advanced customer experience tool designed specifically for online stores to enhance their customer service and boost sales. Leveraging the power of ChatGPT, Wizybot provides human-like responses to customer inquiries, ensuring seamless and engaging interactions. The app comes with ready-to-use sales and support chatbots that can drive revenue by promptly addressing customer questions without the need for complex setup. Within just 15 minutes, businesses can automate customer support, eliminating the hassle of building intricate workflows. Additionally, Wizybot includes pre-designed chatbot strategies that help drive sales and conversions, along with features for automated promotions and product recommendations. Installation is simple and quick, allowing Shopify store owners to integrate Wizybot with just a click, significantly improving the customer interaction experience.

Show less

Automated responses

Quick setup

Product recommendations

Promotions automation

Human-like interactions

Sales chatbots

Try for Free

Willdesk: Live Chat&AI Chatbot

$16.9-$149.9 / Month

8.9

801 Reviews

Unlock Deals 30% off

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.

Show less

Social media integration

Customizable interface

Mobile app support

Order tracking

Email marketing integration

Chatbot automation

Try for Free

Shortly — Affiliate Marketing

$6.99-$29.99 / Month

9

385 Reviews

Claim Offer

Create Short Links, Affiliate Links & Affiliate Programs, UTMs Show more

ShortLinks—Affiliate Marketing is a versatile and powerful marketing tool designed to enhance affiliate marketing and boost online campaigns. The app allows users to generate trackable links for various platforms, including email, social media, influencer marketing, and more. With features like conversion tracking and traffic insights, users can monitor the performance of each short link to optimize their marketing strategies effectively. Additional functionalities include trackable bio links, preloaded checkout links, UTM tracking, and SMS campaign management, providing a comprehensive solution for digital marketers. Merchants can easily track sales, revenue, and clicks from each link, enabling them to make informed, data-driven decisions. The app also offers a dedicated dashboard for affiliate programs, facilitating progress monitoring and management. For maximum reach, ShortLinks enables the creation of automatic affiliate marketing discount links, attracting more customers and boosting sales.

Show less

Sales tracking

Revenue tracking

Order tracking

Conversion tracking

Traffic insights

Track utms

Try for Free

Asklayer Survey & NPS for pros

$29-$89 / Month

8.9

114 Reviews

Claim Offer

Highly customizable & low-friction surveys get more answers Show more

Asklayer Post Purchase Survey is a powerful tool designed to enhance your business decision-making through actionable customer feedback. This versatile app offers per-question reporting with intuitive in-app charts and allows you to export raw data for comprehensive external analysis. With Asklayer, you can conduct unlimited surveys across unlimited pages, boasting over 15 question types to gather the insights you need. Packed with advanced features like targeting rules, skip logic, and question randomization, the app enables highly customized survey experiences. Additional capabilities include coupon generation, NPS, CSAT, and cross-tabulation, ensuring a comprehensive data collection strategy. Asklayer seamlessly integrates with tools like Shopify and webhooks, streamlining your workflow. It provides robust on-site survey options and automated email follow-ups, boosting engagement and feedback collection post-purchase.

Show less

Unlimited surveys

Advanced targeting

On-site surveys

Tag users

Coupon generation

Deep integrations

Try for Free

AfterShip Order Tracking

$11-$239 / Month

6.6

4,778 Reviews

Claim Offer

Proactive tracking that delights customers and reduces WISMO Show more

AfterShip Order Tracking is a comprehensive app designed to enhance your customer's post-purchase experience by providing live shipment updates through a branded order tracking page and automated notifications. It features a shipment analytics dashboard, allowing businesses to monitor carrier transit times, on-time delivery rates, and exceptions, ensuring smooth logistics management. The app also integrates an AI-powered delivery estimate widget on product description and checkout pages, boosting buyer confidence by offering precise delivery information. Branded tracking pages with personalized product recommendations not only engage customers but also drive additional sales. Timely email and SMS notifications help reduce customer anxiety and the volume of "Where Is My Order" (WISMO) inquiries. A centralized shipment dashboard keeps businesses informed about shipment statuses and helps quickly identify any issues. The built-in analytics offer valuable insights into shipment performance, supporting continuous improvement in customer service and delivery efficiency.

Show less

Automated notifications

Personalized product recommendations

Shipment analytics dashboard

Branded tracking pages

Ai-powered delivery estimates

Centralized shipment dashboard

Try for Free

Musbu ‑ WhatsApp Chat Button

8.9

675 Reviews

Claim Offer

Enhance Support With WhatsApp Chat Button & Live Chat! Show more

Musbu - WhatsApp Chat Button is a powerful tool designed to enhance customer interactions by providing a seamless communication channel directly through WhatsApp. This app allows businesses to create and send custom prefilled messages, streamlining customer outreach and increasing engagement. By integrating a responsive WhatsApp icon, button, and chat widget, Musbu ensures customers have an easy, direct line to your business, which can boost satisfaction, loyalty, and ultimately sales. The chat button is fully customizable to align with the look and feel of your store, offering a personalized user experience. Installation and configuration are simple and do not require any coding expertise, making it accessible for any business. Its responsive design ensures functionality across all devices, maintaining a consistent communication experience for users.

Show less

Customizable chat button

Responsive chat widget

Prefilled messages

Try for Free

O: WhatsApp Chat, Contact Form

$2.99-$11.99 / Month

9.3

557 Reviews

Claim Offer

Live chat with shoppers on Facebook Messenger, Instagram &more Show more

Omega Messenger, WhatsApp Chat is a versatile communication tool designed to streamline customer interactions on Shopify stores. With seamless one-click integration, it supports persistent conversations across over 20 platforms, including Facebook Messenger, WhatsApp, SMS, email, and more, making it a comprehensive solution for engaging with customers. The app not only assists in increasing sales conversions and generating leads but also enhances customer support with a convenient live chat button. Users can customize the chat widget to align with their brand's style and target specific devices or pages, adding a personal touch to interactions. The app also offers insightful analytics on the effectiveness of each chat channel, helping businesses optimize their communication strategies. With features like preset welcome messages, Omega Messenger ensures that customer engagement is both immediate and meaningful, fostering stronger relationships with clients.

Show less

Live chat widget

One-click integration

Persistent conversions

Real-time conversations

Superior deliverability

Real-time messages

Try for Free

DC WhatsApp Marketing+Helpdesk

$49-$299 / Month

9

158 Reviews

Claim Offer

Manage Customer Service on WhatsApp, send Marketing Broadcasts Show more

DelightChat WhatsApp Marketing is a powerful tool designed to streamline and enhance your marketing efforts on WhatsApp, one of the world's most popular messaging platforms. It transforms how businesses interact with customers by providing features that enable personalized and engaging communication. With this app, you can create targeted campaigns, send promotional messages, and manage customer interactions efficiently from a single dashboard. DelightChat stands out by offering analytics to track the performance of your campaigns, helping you refine your strategies for better results. The app is user-friendly, making it accessible for businesses of all sizes looking to leverage WhatsApp as a marketing channel. Its integration capabilities ensure seamless sync with your existing systems and workflows. Ultimately, DelightChat empowers businesses to build stronger relationships with their customers through timely, relevant, and authentic engagement.

Show less

Email integration

Unified dashboard

Whatsapp broadcasts

Multichannel messaging

Try for Free

Proveway PayPal Tracking Sync

$9.99-$19.99 / Month

9.2

369 Reviews

Unlock Deals 15% off

Auto PayPal Tracking Sync to avoid PayPal Holds & Reserves! Show more

Proveway PayPal Tracking Sync is an essential tool for Shopify merchants looking to streamline their order management process. By automatically syncing tracking numbers to PayPal, the app helps businesses prevent unwanted disputes and account holds, thereby ensuring a smooth cash flow. This seamless integration not only enhances transparency but also leverages significant returns on investment by saving time and reducing manual efforts. Furthermore, the app activates PayPal Seller Protections immediately with each synced transaction, offering an added layer of security. Proveway stands out with its capability to auto-sync with both PayPal and Stripe, while also providing features like past order syncing and comprehensive shipment insights across over 900 couriers. Additionally, it offers a branded tracking page for customers, ensuring they are always informed about their order status.

Show less

Branded tracking page

Auto sync tracking

Past order processing

Instant digital sync

Advanced courier mapping

Insightful order shipments

Try for Free

AfterShip Returns & Exchanges

$23-$239 / Month

9.1

2,413 Reviews

Claim Offer

Return Label, Store Credit, Exchange, Return Policy, Refunds Show more

AfterShip Returns & Exchanges is an intuitive app designed to enhance the returns process, boosting customer satisfaction while optimizing operational efficiency. By offering an automated returns solution, businesses can encourage exchanges over returns, thus recapturing otherwise lost revenue. The app allows you to set automation rules, manage returns, and track insights seamlessly all within one portal, significantly improving efficiency. It helps reduce customer anxiety through branded returns pages and automated email updates, ensuring customers are always informed. The app efficiently manages carriers with regional return routing and carrier data to streamline operations. With features like a self-service returns page and smart return rules, businesses can lower return rates and enhance customer experiences. Additionally, flexible refund and exchange options, coupled with automation features like auto-refund and auto-restock, minimize manual work and further delight customers.

Show less

Flexible refund options

Self-service returns

Smart return rules

Exchange encouragement

Automated email updates

Automated return processes

Try for Free

POWR Form Builder Contact Form

$9.99-$89.99 / Month

8.9

1,473 Reviews

Claim Offer

Easy contact form for collecting leads and contact details. Show more

POWR Contact Form Builder is an intuitive app that allows you to create professional custom forms quickly, with no coding skills required. Designed to enhance lead collection and expand your contact lists, this form builder is perfect for streamlining workflows. Seamlessly integrate with popular software tools like Mailchimp, Klaviyo, and Zapier to automate processes and improve efficiency. The app offers comprehensive customization options, including reCAPTCHA and GDPR compliance for added security. Ideal for merchants, POWR Contact Form Builder enables instant email alerts, Google Sheets synchronization, and centralized management of contacts and responses. Utilize features like conditional logic and email autoresponders to tailor forms for different customer segments and boost engagement effortlessly.

Show less

Conditional logic

Custom form creation

Recaptcha security

Instant email alerts

Google sheets synchronization

Centralized contact dashboard

Try for Free

Rippledesk: Phone, Calls, SMS

$9-$15 / Month

9.2

10 Reviews

Claim Offer

Allow customers to reach you via texts, internet & phone calls Show more

Rippledesk: Free Calls & Texts is a versatile communication app designed for merchants, offering a floating call widget and dedicated business phone numbers with both call and SMS capabilities. It allows businesses to receive free calls directly from their websites, enhancing customer interaction without additional charges. Rippledesk offers customization features, including welcome messages, business hours, call recording, voicemail management, and an interactive voice response (IVR) phone menu. The app's shared Inbox feature helps teams stay organized by marking conversations as open or closed, tagging staff, leaving notes, and efficiently managing customer communications. With a live dashboard, sales and support teams can manage calls in real time, ensuring no conversation is missed. This tool is ideal for businesses looking to streamline their communication process and provide excellent customer service.

Show less

Conversation management

Shared inbox

Floating call widget

Business phone numbers

Call and sms capabilities

Custom welcome messages

Install App

Shopify support apps

Related Categories

Price

Based on reviews

Other Categories

Related Blog

Showing 40 to 60 of 925 Apps

Chatway Live Chat & WhatsApp

qikify Contact Form Builder

RT: WhatsApp Chat, Live Chat

Loop Returns & Exchanges

SiteAgent

Pify Form Builder‑Contact Form

Zigpoll Customer Surveys

HeiChat: ChatGPT Sales Chatbot

Wizybot ‑ AI Chatbot

Willdesk: Live Chat&AI Chatbot

Shortly — Affiliate Marketing

Asklayer Survey & NPS for pros

AfterShip Order Tracking

Musbu ‑ WhatsApp Chat Button

O: WhatsApp Chat, Contact Form

DC WhatsApp Marketing+Helpdesk

Proveway PayPal Tracking Sync

AfterShip Returns & Exchanges

POWR Form Builder Contact Form

Rippledesk: Phone, Calls, SMS

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?