Shopify support apps 2025

KwikEngage Marketing+Helpdesk

$49 / Month

7.8

13 Reviews

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Boost sales and retention via personalized, multi-channel customer engagement.

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Zipchat AI Chatbot+Whatsapp AI

$49-$499 / Month

8.7

106 Reviews

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Increase Sales & Automate Customer Service with GPT4 AI Chat Show more

ZipChat AI Chatbot | Sales GPT is an innovative solution designed to enhance customer engagement and boost sales by interacting with website visitors at the optimal moments. This intelligent chatbot understands user needs, addresses inquiries, and overcomes objections, all while recommending products and driving upsell and cross-sell opportunities to increase conversion rates. With its ability to self-train and launch within minutes, ZipChat can seamlessly adapt to your brand’s voice and style and support conversations in 95 different languages. Beyond enhancing sales, this AI chatbot also functions as a compassionate support system, automating assistance and ticketing to reduce customer service load and costs. By proactively engaging with each visitor, ZipChat converts interactions into sales by recommending the most relevant products and tracking orders effectively. Deployed in under five minutes, it tailors responses to individual customer needs, thus enhancing user satisfaction and promoting business growth.

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Multi-language support

Quick setup

Product recommendations

Order tracking

Proactive engagement

Upsell & cross-sell

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WhatsApp Order Notification H3

$10-$69 / Month

9

27 Reviews

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Send automated order notifications to customer's WhatsApp. Show more

H3 WhatsApp Order Notification is a powerful tool for merchants looking to enhance customer communication through WhatsApp. This app enables businesses to keep their customers informed by sending real-time updates about order placement, cancellations, shipping, delivery, and even requests for product reviews. One of the standout features is the ability to customize message templates, allowing businesses to tailor notifications to fit their brand's voice and customer expectations. Merchants can also use pre-designed templates, ensuring quick setup and consistent messaging. Additionally, the app provides alerts to administrators, ensuring that they remain updated on order statuses. By including WhatsApp abandoned cart recovery messages, H3 WhatsApp Order Notification helps in boosting sales and improving conversion rates. Overall, this app offers a seamless and effective way to manage customer communication and enhance the shopping experience.

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Customizable templates

Real-time alerts

Abandoned cart recovery

Automated notifications

Order status updates

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DC WhatsApp Marketing+Helpdesk

$49-$299 / Month

9.2

164 Reviews

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Manage Customer Service on WhatsApp, send Marketing Broadcasts Show more

DelightChat WhatsApp Marketing is a powerful tool designed to streamline and enhance your marketing efforts on WhatsApp, one of the world's most popular messaging platforms. It transforms how businesses interact with customers by providing features that enable personalized and engaging communication. With this app, you can create targeted campaigns, send promotional messages, and manage customer interactions efficiently from a single dashboard. DelightChat stands out by offering analytics to track the performance of your campaigns, helping you refine your strategies for better results. The app is user-friendly, making it accessible for businesses of all sizes looking to leverage WhatsApp as a marketing channel. Its integration capabilities ensure seamless sync with your existing systems and workflows. Ultimately, DelightChat empowers businesses to build stronger relationships with their customers through timely, relevant, and authentic engagement.

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Email integration

Unified dashboard

Whatsapp broadcasts

Multichannel messaging

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O: WhatsApp Chat, Contact Form

$2.99-$11.99 / Month

8.4

285 Reviews

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Live chat with shoppers on Facebook Messenger, Instagram &more Show more

Omega Messenger, WhatsApp Chat is a versatile communication tool designed to streamline customer interactions on Shopify stores. With seamless one-click integration, it supports persistent conversations across over 20 platforms, including Facebook Messenger, WhatsApp, SMS, email, and more, making it a comprehensive solution for engaging with customers. The app not only assists in increasing sales conversions and generating leads but also enhances customer support with a convenient live chat button. Users can customize the chat widget to align with their brand's style and target specific devices or pages, adding a personal touch to interactions. The app also offers insightful analytics on the effectiveness of each chat channel, helping businesses optimize their communication strategies. With features like preset welcome messages, Omega Messenger ensures that customer engagement is both immediate and meaningful, fostering stronger relationships with clients.

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Live chat widget

One-click integration

Persistent conversions

Real-time conversations

Superior deliverability

Real-time messages

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Crisp ‑ Helpdesk & AI Chatbot

$45-$295 / Month

9.2

35 Reviews

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Give your customer support experience a human touch Show more

Crisp - Live Chat & AI Chatbot is a versatile e-commerce helpdesk designed to empower small and medium-sized online stores with instant customer connectivity. By offering a suite of evolving tools, including chatbots and live chat, Crisp enables Shopify store owners to seamlessly navigate the omnichannel revolution. The app centralizes communication across 12 channels, such as emails, Instagram DM, and Messenger, enhancing the efficiency of customer interactions. Its user-friendly AI bots ensure smooth transitions to human support, marrying technology with personalized service. Additionally, Crisp features a dedicated FAQ page builder and a chatbot builder with pre-built scenarios, simplifying problem-solving for customers. Lightning-fast to install on Shopify, Crisp offers an all-in-one solution to craft the perfect e-commerce experience.

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Quick installation

Faq page builder

Centralize channels

Ai bots handover

Pre-built scenarios

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SEA Post Purchase Survey App

9.1

35 Reviews

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Understand customers by attribution survey Show more

SEA Survey & Feedback App is a versatile tool designed to enhance customer engagement through comprehensive surveys and feedback collection. The app offers a wide array of customizable survey templates tailored for post-purchase analysis, customer satisfaction, and marketing attribution. Users can target specific groups by applying filters such as customer tags, visited pages, or products purchased, ensuring that surveys reach the most relevant audience. The app supports a variety of question types, from star ratings to short answers, allowing users to create dynamic and engaging questionnaires. With a centralized dashboard, users can manage all surveys efficiently, track responses in detail, and gain actionable insights to improve business strategies. Surveys can be distributed via any custom page, maximizing reach and improving customer response rates, ultimately elevating overall satisfaction. From capturing customer sentiments to quantifying insights, SEA Survey is ideal for businesses seeking to refine their engagement strategies through data-driven decisions.

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Customizable templates

Actionable insights

Detailed tracking

Targeted surveys

Dynamic questionnaires

Survey distribution

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Willdesk: Live Chat&AI Chatbot

$16.9-$149.9 / Month

9

404 Reviews

Unlock Deals 30% off

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.

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Social media integration

Customizable interface

Mobile app support

Order tracking

Email marketing integration

Chatbot automation

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Route Protection and Tracking

(3.7/5)

339 Reviews

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Fuel Growth with Order Protection, Package Tracking & More Show more

Route: Post-Purchase Platform is a comprehensive solution designed to enhance the entire shopping experience, from checkout to delivery, and beyond. By providing shipping insurance, Route ensures peace of mind for customers by protecting against loss, theft, or damage. The app also supports carbon-neutral shipping on all insured orders, aligning with environmentally-conscious values and boosting brand loyalty. Route's immersive package tracking keeps your brand at the forefront of customers' minds while building anticipation, complemented by personalized product recommendations that encourage repeat purchases. The platform not only enhances customer satisfaction but also contributes to a more sustainable business model. With instant claims resolution, Route helps reduce customer support costs and minimizes frustration, ensuring a smooth and gratifying shopping experience.

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Product recommendations

Order protection

Package tracking

Branded tracking

Shipping insurance

Carbon neutral shipping

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Order Returns | easyReturns

$9-$79 / Month

9.1

62 Reviews

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Simplifies your Order Returns, for you and your Customers! Show more

Order Returns | easyReturns is a powerful app designed to enhance Shopify's native return capabilities, making the return process seamless for your business. The app features a customizable returns portal, accessible through your shop domain, allowing you to maintain a consistent brand identity while providing detailed return information to customers. With automation options, the app simplifies return requests by generating return labels and slips, particularly beneficial for merchants in Germany, Austria, and Switzerland. It supports various workflows such as exchanges, vouchers, or refunds, giving you flexibility in handling returns. You can also produce return labels from top carriers like DHL, GLS, and DPD, tailored to specific rules like the value of goods. Furthermore, the app allows you to store personalized return reasons and refund methods, ensuring a customer-friendly experience.

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Automated return labels

Workflow customization

Custom returns portal

Return label creation

Own return reasons

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Richpanel: AI Customer Support

$89-$119 / Month

8.3

127 Reviews

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Respond faster & smarter with AI. Upgrade from Gorgias/Zendesk Show more

Richpanel: AI Customer Service is a powerful helpdesk solution designed to streamline customer support processes for businesses, enabling them to efficiently manage high volumes of inquiries with minimal staff. By leveraging AI technology, the platform is trained on historical customer interactions, empowering customer service agents to respond as effectively and quickly as the best-performing team members, improving response time by 2-3x. The app features a comprehensive multi-channel support system, including email, chat, Facebook, Instagram, phone, and more, all within a single inbox for seamless management. Richpanel also offers a self-service portal for instant, 24/7 customer support, a live chat widget, FAQ page, and automation tools, alongside in-depth reporting capabilities to provide actionable insights for continuous improvement. As a popular alternative to platforms like Shopify Inbox, Zendesk, and Gorgias, among others, Richpanel allows easy integration with your existing software stack to maximize efficiency. With its robust set of tools and AI-driven assistance, Richpanel enhances the agility and effectiveness of customer service teams, ensuring high-quality, speedy interactions with customers.

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Integration capabilities

Ai-powered helpdesk

Manage high support volumes

Accurate response assistance

Customer self-service

Handle multiple channels

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Guide Shipping Insurance

9.1

56 Reviews

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Shipping Protection Order Protection Shipping Insurance Route Show more

Guide Shipping Protection is an innovative app designed to streamline the shipping process by tackling common issues like lost, damaged, or stolen packages. Offering a seamless one-click protection option at checkout, this app transforms shipping woes into opportunities for enhanced customer satisfaction and added revenue. When a package encounters issues, Guide Shipping Protection swiftly resolves the problem by facilitating a repurchase directly from your website, ensuring a smooth experience for both the retailer and customer. With a strong focus on customer experience, the app aims to turn potential shipping setbacks into loyalty-building interactions. It also supports checkout extensibility, ensuring smooth integration and operation to boost order conversions while offering premium insurance against damage, theft, and chargebacks. Additionally, its approve-all-claims model ensures that full MSRP replacements are provided, adding new revenue streams for businesses. Guide Shipping Protection installs and uninstalls safely, with optimization for speed, making it a hassle-free addition to any e-commerce platform.

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Quick installation

Increase revenue

Customer loyalty

Checkout protection

Instant resolutions

Premium insurance

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Rozio AI ChatGPT Sales Chatbot

$29.99-$129.99 / Month

9.1

6 Reviews

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GPT-4 AI Chat for Faster and Effective Customer Support Show more

Rozio AI Live Chat transforms how you engage with customers on your Shopify store by providing a smart, intuitive chat solution. With its easy onboarding process, Rozio AI allows you to train your chatbot in minutes through simple content setup and one-click product uploads, ensuring it meets your unique business needs and style. This tailored chatbot offers personalized interactions to drive customer satisfaction and boost sales, making it an invaluable tool for modern e-commerce. Rozio AI not only learns the intricacies of your store but also delivers expert support to each visitor, enhancing their shopping experience. From making smart product recommendations to offering seamless multilingual support in 95 languages, Rozio AI is designed to cater to a diverse customer base. It provides up-to-date order information and tracking links, ensuring that your customers are always informed about their purchases. Additionally, personalize Rozio's chat appearance to reflect your brand's identity, creating a cohesive and engaging support experience.

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Multilingual capability

Tailored ai support

Smart product suggestions

Order tracking links

Custom chat appearance

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Insureful: Shipping Protection

$8.99-$29.99 / Month

9.2

21 Reviews

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Setup shipping protection based on percentage and fixed plans Show more

Insureful: Shipping Protection is a versatile app designed for merchants who wish to offer insurance protection for the products or services they sell. With Insureful, merchants can cover consumer-insured items that are either stolen or damaged, enhancing customer trust and satisfaction. The app allows for the creation of custom insurance plans tailored to business needs, using either a fixed amount or a percentage based on the minimum and maximum cart subtotal. Once a claim is generated by the customer, both they and the merchant receive email notifications, ensuring smooth communication. Merchants can manage claim data efficiently by reviewing images and descriptions submitted by customers, and can opt to fulfill claims through reorders or full refunds. By automatically adding insurance to the cart for eligible purchases, Insureful not only protects goods but also creates an opportunity for additional revenue, providing peace of mind and financial benefit to both consumers and merchants.

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Email notifications

Claim management

Custom insurance plans

Automatic insurance addition

Fulfill claims options

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Ctx: WhatsApp Chat + Marketing

$8.99-$24.99 / Month

9.2

277 Reviews

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Support on whatsapp chat & recover abandoned carts with Chatix Show more

Ctx: WhatsApp Marketing + Chat is a versatile tool designed to enhance customer interactions and streamline business processes via WhatsApp. This app features a comprehensive widget offering functionalities such as support chat, FAQs, order tracking, and contact options, making it an all-in-one customer communication hub. It facilitates both manual and automated messaging for various scenarios, including abandoned checkout recovery, order confirmations, COD verification, and review requests, thus boosting engagement and sales. With the capability to leverage WhatsApp Business API, users can execute targeted marketing campaigns through pre-designed templates or custom messages, as well as send out broadcast messages. A shared inbox ensures that support teams can efficiently handle and respond to customer inquiries. Moreover, a mobile app component allows for managing abandoned cart recovery and other key functions on the go, while a Chrome extension supports these tasks seamlessly through Web WhatsApp. This comprehensive approach to WhatsApp marketing and customer support helps businesses maintain strong relations and improve customer satisfaction.

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Abandoned cart recovery

Order tracking

Whatsapp chat widget

Cod verification

Shared inbox

Automated messages

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RT: WhatsApp Chat, Live Chat

$6.99 / Month

8.9

266 Reviews

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Support directly, build trust, and increase customer loyalty. Show more

RT: WhatsApp Chat, Live Chat is a versatile communication tool designed to enhance the interaction between businesses and their website visitors. By embedding popular messaging platforms like WhatsApp and Telegram directly onto your website, it allows clients to engage easily and efficiently, fostering a seamless communication experience. The app ensures that you can stay connected with your audience from any location and any device, offering the flexibility of answering queries anytime. Users are notified of new messages directly on the web page, ensuring a smooth and uninterrupted chat experience. This tool not only facilitates customer support but also aims to boost sales by enriching customer chat service experiences. Compatible with various themes, including customized ones, RT: WhatsApp Chat, Live Chat offers an adaptable solution for any website.

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Theme compatibility

Multi-channel support

Real-time notifications

Any-device accessibility

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iTrack ‑ Order Tracking

$4.99-$9.99 / Month

8.2

11 Reviews

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Custom order tracker and order lookup as you wish Show more

iTrack - Order Tracking is an essential tool for dropshippers aiming to enhance customer satisfaction and reduce post-sale inquiries. This app allows businesses to generate and fully customize tracking pages in line with their brand image, offering over 17 available order tracking options. By enabling users to select the shipping times they prefer to display, it helps mitigate concerns around delivery delays, making it ideal for dropshipping where delivery times can often be unpredictable. iTrack offers a seamless user experience with features such as a configurable automated delivery tracking system, a parcel panel control, and order lookup options, ensuring shipment tracking is both efficient and user-friendly. Notably, the app also allows for the creation of optimized shipment tracking and order status pages, further enhancing the customer experience. This tool is designed to save time, reduce the volume of customer support inquiries, and address delivery-related questions effectively.

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Automated tracking

Fully customizable

Order lookup

Custom tracking page

Tracking control

Add delay period

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Bosta Shipping

9.2

13 Reviews

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Easy eCommerce shipping service in Egypt Show more

Bosta Shipping is a streamlined logistics app designed to enhance the shipping experience for businesses with ease and efficiency. With just a few clicks, users can seamlessly sync their orders with the app's dashboard, allowing for a cohesive management system. The app also offers the functionality to edit order details and cancel orders, providing flexibility and control over your shipments. Printing air waybills (AWBs) has never been easier, ensuring that all necessary documentation is readily available. Additionally, businesses can request pickups directly through the app, simplifying the logistics process even further. Bosta Shipping is committed to offering a comprehensive solution that optimizes order management and logistics for all businesses.

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Edit order details

Sync orders

Request pickup

Print awbs

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Synctrack: Returns & Exchanges

$11.99-$149 / Month

9.1

117 Reviews

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Streamline returns & exchanges, refunds and return labels Show more

Synctrack Returns & Exchanges (Returns Drive) is a comprehensive app designed to streamline the return and exchange process for online stores. With its branded return portal, businesses can enhance the customer experience by offering organized and hassle-free solutions. The app provides auto refunds through store credit, gift cards, and discount codes, and facilitates the automatic approval of returns and exchanges to ensure efficiency. Unique features such as video uploading allow customers to explain their return requests further, minimizing misunderstandings and improving processing accuracy. Seamlessly integrating with Shopify, the app keeps both businesses and customers updated with timely notifications and return status syncs. Additionally, Synctrack collaborates with major shipping partners like Shippo, Easypost, and FedEx to generate return shipping labels, making logistics management smooth and resourceful. This app empowers businesses to customize their return policies effectively, encouraging exchanges and retaining sales that could otherwise be lost.

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Shopify integration

Branded return portal

Custom return solutions

Timely notifications

Return shipping labels

Auto refunds

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AiLead: AI Sales & ChatBot

$9.99 / Month

9.1

5 Reviews

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AI sales and support enhancing customer engagement and streamlining shopping experience. Show more

AiLead: AI Sales & ChatBot is a sophisticated AI-driven solution tailored for online merchants, aimed at boosting sales performance and enhancing customer support. This app facilitates seamless real-time conversations with website visitors, providing immediate answers to queries related to store operations and guiding customers throughout their shopping journey. Designed to work with both international and local e-commerce platforms, AiLead effectively boosts customer engagement and simplifies the purchasing process. Key features include a 24/7 AI chatbot that responds to inquiries about products, shipping, and payments, and an AI sales assistant that suggests products and encourages purchase completion. The app supports multiple languages, allowing it to communicate with customers in their preferred language. Enhancements such as Automated Marketing and Growth Insights are on the horizon, with plans to offer personalized marketing offers and track user interactions to refine conversion strategies.

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Multi-language support

Automated marketing

Ai sales assistant

Growth insights

24/7 ai chatbot

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Shopify support apps

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Price

Based on reviews

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Showing 80 to 100 of 1078 Apps

KwikEngage Marketing+Helpdesk

Zipchat AI Chatbot+Whatsapp AI

WhatsApp Order Notification H3

DC WhatsApp Marketing+Helpdesk

O: WhatsApp Chat, Contact Form

Crisp ‑ Helpdesk & AI Chatbot

SEA Post Purchase Survey App

Willdesk: Live Chat&AI Chatbot

Route Protection and Tracking

Order Returns | easyReturns

Richpanel: AI Customer Support

Guide Shipping Insurance

Rozio AI ChatGPT Sales Chatbot

Insureful: Shipping Protection

Ctx: WhatsApp Chat + Marketing

RT: WhatsApp Chat, Live Chat

iTrack ‑ Order Tracking

Bosta Shipping

Synctrack: Returns & Exchanges

AiLead: AI Sales & ChatBot

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?