Shopify support apps 2025

AfterShip Order Tracking

$11-$239 / Month

6.8

4,798 Reviews

Proactive tracking that delights customers and reduces WISMO Show more

AfterShip Order Tracking is a comprehensive app designed to enhance your customer's post-purchase experience by providing live shipment updates through a branded order tracking page and automated notifications. It features a shipment analytics dashboard, allowing businesses to monitor carrier transit times, on-time delivery rates, and exceptions, ensuring smooth logistics management. The app also integrates an AI-powered delivery estimate widget on product description and checkout pages, boosting buyer confidence by offering precise delivery information. Branded tracking pages with personalized product recommendations not only engage customers but also drive additional sales. Timely email and SMS notifications help reduce customer anxiety and the volume of "Where Is My Order" (WISMO) inquiries. A centralized shipment dashboard keeps businesses informed about shipment statuses and helps quickly identify any issues. The built-in analytics offer valuable insights into shipment performance, supporting continuous improvement in customer service and delivery efficiency.

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Automated notifications

Personalized product recommendations

Shipment analytics dashboard

Branded tracking pages

Ai-powered delivery estimates

Centralized shipment dashboard

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LiveChat: Live Chat App

$24-$69 / Month

9.2

64 Reviews

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Live Chat with Help Desk and Product Recommendations Show more

LiveChat: Live Chat App is designed to enhance the shopping experience on Shopify by enabling instant communication and proactive engagement with customers. This app allows store owners to interact with visitors using pre-set messages tailored to specific browsing behaviors, ensuring that potential buyers receive timely and relevant information while on your site. By offering discount codes and special promotions based on visitor actions on particular pages, LiveChat encourages conversions and boosts sales. The app also provides insights into customer activities by showing real-time cart previews and accessing order histories, allowing for personalized recommendations and improved customer service. Further enhancing its functionality, LiveChat integrates seamlessly with popular messaging apps like Messenger and WhatsApp, expanding your reach and interaction possibilities. This comprehensive tool not only facilitates immediate customer support but also fosters an engaging and personalized shopping experience from day one.

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Product recommendations

Discount codes

Order history

Pre-set messages

Cart preview

Messaging integration

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Preorder Wolf | Pre order now

$4.99-$38 / Month

8.4

751 Reviews

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Preorder, Backorder, Coming soon product setup in 2 minutes. Show more

**Preorder Wolf | Pre order now** is a versatile app designed to help businesses manage customer expectations by allowing them to preorder products. This app enables you to set up preorders for specific items, variations, collections, or your entire product range, giving you flexibility in inventory management. It comes with features that enable conditional preorder options based on stock availability or incoming inventory, along with customizable start and end dates for preorder periods. You can configure the number of preorders you wish to accept and display delivery information on the product, cart, and checkout pages. Preorder Wolf is ideal for maintaining sales momentum when products are out of stock, generating buzz for upcoming releases, testing market demand for new products, managing made-to-order items, and supporting crowdfunding efforts. Best of all, it requires no coding or theme modifications, ensuring easy setup and 24/7 support to assist with any queries.

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Conditional preorders

Inventory-based triggers

Flexible preorder management

Customer expectation management

Preorder date scheduling

Limit preorder quantities

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Grapevine Post Purchase Survey

$25 / Month

9.2

185 Reviews

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Unlimited post-purchase and customer satisfaction surveys Show more

Grapevine Post Purchase Survey is a robust tool designed to help businesses make informed, data-driven marketing and operational decisions through multi-question customer surveys. By identifying where customers are coming from, businesses can optimize their marketing spend by focusing on the most effective marketing channels. The app offers flexible publishing options, enabling businesses to deliver customer satisfaction surveys at various stages of the customer journey. It is an excellent resource for collecting accurate zero-party customer data, which can significantly enhance marketing strategies. With a range of survey types including fixed response, freeform text, and Net Promoter Score (NPS), Grapevine ensures comprehensive feedback collection. The app is designed for simplicity with an intuitive user interface and dedicated support, allowing for straightforward setup and operation. Furthermore, Grapevine Post Purchase Survey allows for unlimited surveys and responses, ensuring that businesses can gather as much customer data as needed without restrictions, all customized to fit specific brand needs without any Grapevine branding.

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Unlimited surveys

Post-purchase surveys

Customizable surveys

Intuitive ui

Zero-party data

Marketing optimization

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StoreFAQ‑ Product FAQ Builder

8

17 Reviews

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Create FAQ pages or accordions instantly with AI & drive sales Show more

BetterFAQ - Product FAQ Builder is an innovative app designed to enhance your store's help center by seamlessly integrating frequently asked questions to address customer queries efficiently. Harness the power of AI to craft concise and informative FAQs, accelerating your content creation process to significantly decrease support tickets. With an intuitive drag-and-drop FAQ builder, you can easily design your FAQ page to align with your store’s brand aesthetics, including color, font, and style, ensuring a cohesive customer experience. The app allows for seamless integration of FAQs on any product page, effectively engaging visitors and converting them into customers. Enjoy the convenience of exporting or importing FAQ data, allowing you to systematically build and organize your customer service center without hassle. Transform your customer support with individual product FAQs, promising a tailored and dynamic approach to customer interactions. Experience a smarter way to manage customer inquiries by leveraging AI-driven solutions with BetterFAQ.

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Drag & drop builder

Ai content creation

Product-specific faqs

Flexible design

Create faq pages

Export & import faqs

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Gorgias: Helpdesk, Chat & FAQ

$10-$900 / Month

6

717 Reviews

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Support made simple and scalable. Show more

Gorgias is a cutting-edge customer experience platform designed to streamline your support channels by consolidating them into a single, intuitive inbox. Seamlessly integrating with Shopify and over 100 other apps, Gorgias ensures that all customer interactions are enriched with relevant data, enhancing the support experience. Ideal for eCommerce businesses of any size, it leverages smart automation and AI to efficiently manage support tickets, significantly boosting the productivity of your support team. With omnichannel capabilities, it unifies email, chat, voice, and social media interactions across platforms like TikTok and Instagram. Its robust features also include direct order management, allowing for actions like editing and refunding orders from within the app. Additionally, Gorgias uses data-driven insights to show how support activities can drive sales, offering 24/7 support options through self-service solutions and targeted campaigns.

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Ai-powered responses

Order management

24/7 support

Unified inbox

Revenue statistics

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StatusPro ‑ Order Status

$9-$99 / Month

9.2

57 Reviews

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Simplify order management with your own custom order statuses. Show more

StatusPro ‑ Order Status is an intuitive app designed to enhance customer satisfaction by keeping them informed about their order status. By offering custom statuses tailored to your business needs, it reduces customer queries, enabling smoother communication. Each custom status can be linked to a personalized email template, making it quick and easy to update customers. A user-friendly order lookup page empowers customers to track their order progress autonomously, further minimizing inquiries. The app also allows automated email notifications to be sent to customers or third parties whenever an order status changes. Order statuses can be modified automatically upon fulfillment, and QR code scanning from your smartphone provides a convenient way to update statuses. Additionally, the app features order due dates to support effective order management.

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Custom order statuses

Auto email notifications

Order lookup page

Qr code updates

Order due dates

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DC WhatsApp Marketing+Helpdesk

$49-$299 / Month

9.2

160 Reviews

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Manage Customer Service on WhatsApp, send Marketing Broadcasts Show more

DelightChat WhatsApp Marketing is a powerful tool designed to streamline and enhance your marketing efforts on WhatsApp, one of the world's most popular messaging platforms. It transforms how businesses interact with customers by providing features that enable personalized and engaging communication. With this app, you can create targeted campaigns, send promotional messages, and manage customer interactions efficiently from a single dashboard. DelightChat stands out by offering analytics to track the performance of your campaigns, helping you refine your strategies for better results. The app is user-friendly, making it accessible for businesses of all sizes looking to leverage WhatsApp as a marketing channel. Its integration capabilities ensure seamless sync with your existing systems and workflows. Ultimately, DelightChat empowers businesses to build stronger relationships with their customers through timely, relevant, and authentic engagement.

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Email integration

Unified dashboard

Whatsapp broadcasts

Multichannel messaging

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Shoply AI Chatbot via ChatGPT

$29.99-$499.99 / Month

9.1

28 Reviews

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24/7 personalized shopping guide for your customers Show more

Shopily Guide AI Assistant is a cutting-edge virtual shopping assistant designed for e-commerce platforms, powered by advanced Generative AI. It acts as a knowledgeable expert, ready to assist users with personalized product recommendations such as finding the perfect skiing gear tailored to their skill level, height, and gender preferences. Beyond product suggestions, Shopily Guide also handles a range of customer service queries, from locating orders to processing returns, simulating the comprehensive experience customers expect in a physical store. The app enables natural language searches, enhancing the shopping experience by making it more intuitive and accessible. By offering personalized suggestions aligned with individual customer preferences, Shopily Guide not only elevates customer satisfaction but also aids in boosting sales by ensuring accurate and relevant recommendations. Additionally, with its AI-powered chat support, the app delivers instant, reliable answers to common customer questions, further streamlining the online shopping experience.

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Personalized product suggestions

Natural language searches

Instant ai-powered support

Comprehensive product recommendations

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Live Chat & AI ChatGPT : Orka

$9.99-$299 / Month

9.2

21 Reviews

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"Real-time chat boosts engagement and converts visitors into customers." Show more

Orka Live Chat & AI ChatGPT is a powerful tool designed to enhance your online store's customer interaction by facilitating real-time communication with visitors. This app allows you to engage directly with your store's audience, efficiently answering queries and elevating the overall customer experience. With a simple setup process and effortless usability, you can dive into meaningful conversations that transform site visitors into loyal customers. Seamlessly embedded in your dashboard, Orka offers a chat experience that stands out, ensuring that your engagement is as seamless as it is effective. The app is fully integrated with Shopify, offering a user-friendly interface and mobile-responsive design to ensure connectivity and accessibility across all devices. Choose Orka to connect, chat, and convert effortlessly, taking customer engagement to new heights.

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User-friendly interface

Easy setup

Real-time engagement

Mobile-responsive

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Proveway PayPal Tracking Sync

$9.99-$29.99 / Month

9.2

377 Reviews

Unlock Deals 15% off

Auto PayPal Tracking Sync to avoid PayPal Holds & Reserves! Show more

Proveway PayPal Tracking Sync is an essential tool for Shopify merchants looking to streamline their order management process. By automatically syncing tracking numbers to PayPal, the app helps businesses prevent unwanted disputes and account holds, thereby ensuring a smooth cash flow. This seamless integration not only enhances transparency but also leverages significant returns on investment by saving time and reducing manual efforts. Furthermore, the app activates PayPal Seller Protections immediately with each synced transaction, offering an added layer of security. Proveway stands out with its capability to auto-sync with both PayPal and Stripe, while also providing features like past order syncing and comprehensive shipment insights across over 900 couriers. Additionally, it offers a branded tracking page for customers, ensuring they are always informed about their order status.

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Branded tracking page

Auto sync tracking

Past order processing

Instant digital sync

Advanced courier mapping

Insightful order shipments

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HelpLab FAQ Page, Product FAQs

$3.99-$7.99 / Month

9.2

440 Reviews

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Create beautiful FAQ page, support page or product FAQs Show more

HelpLab FAQ Page, Product FAQs simplifies the creation and management of your store's FAQs with a user-friendly approach that enhances customer experience and your brand's image. This app integrates seamlessly with your store's theme, allowing you to customize fonts, colors, and styles to reflect your brand's uniqueness. The lightweight design ensures fast page loads, providing instant answers to your customers and reducing the burden on your support team. Enjoy the ease of creating both product-specific and general store FAQs, complete with multimedia support like photos and videos. With built-in Google Rich Snippets, improve your store's SEO effortlessly and reach more customers. Additionally, support for multiple languages ensures that you can cater to a diverse customer base. Easy integration with the Shop app ensures a smooth transition and enhanced functionality.

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Multi-language support

Seamless theme integration

Customizable faq design

Fast page loads

Supports rich seo snippets

Multimedia in faqs

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Aidify ‑ AI Customer Support

$29-$299 / Month

9.2

23 Reviews

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ChatGPT AI chatbot to improve sales and customer service Show more

Aidify ‑ AI Chatbot and Sales is an innovative app designed to streamline customer interactions using the advanced capabilities of ChatGPT 4.0. It offers a reliable, always-on chatbot that provides instant order tracking updates and enhances sales conversions by up to 34% with personalized product recommendations and discount code delivery. Crafted to keep your customers delighted, Aidify ensures a satisfying experience with its seamless integration and automatic training feature, allowing your chatbot to be swiftly updated as needed. The app supports 95 languages, making it versatile for a global audience and operates 24/7 to meet customer needs at any time. Its user-friendly installation requires no technical expertise, making it accessible for businesses of all sizes. By automating chat management, Aidify empowers businesses to maintain exceptional customer service with minimal effort.

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Multi-language support

Product recommendations

Order tracking

Easy installation

Discount codes

Boost sales

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Route Protection and Tracking

(3.7/5)

429 Reviews

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Fuel Growth with Order Protection, Package Tracking & More Show more

Route: Post-Purchase Platform is a comprehensive solution designed to enhance the entire shopping experience, from checkout to delivery, and beyond. By providing shipping insurance, Route ensures peace of mind for customers by protecting against loss, theft, or damage. The app also supports carbon-neutral shipping on all insured orders, aligning with environmentally-conscious values and boosting brand loyalty. Route's immersive package tracking keeps your brand at the forefront of customers' minds while building anticipation, complemented by personalized product recommendations that encourage repeat purchases. The platform not only enhances customer satisfaction but also contributes to a more sustainable business model. With instant claims resolution, Route helps reduce customer support costs and minimizes frustration, ensuring a smooth and gratifying shopping experience.

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Product recommendations

Order protection

Package tracking

Branded tracking

Shipping insurance

Carbon neutral shipping

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Coco: AI WhatsApp Marketing

$59-$159 / Month

7.5

58 Reviews

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AI Chat on Whatsapp with Cart Recovery and Newsletters Show more

CoCo WhatsApp AI is a game-changing virtual assistant designed to elevate your sales and customer service on WhatsApp. By seamlessly integrating with your existing setup, CoCo automates the recovery of abandoned carts and sends customized messages to drive revenue growth. The app allows you to craft exclusive offers and personalized communications, boosting engagement and satisfaction. Installation is quick and hassle-free, requiring no coding skills, so you can start optimizing conversions in just one minute. CoCo also offers features like AI chat through a customizable chat bubble widget and supports sending marketing campaigns and newsletters to opted-in users. Additionally, you can review all conversations to refine your strategy, and CoCo ensures GDPR compliance to protect user privacy. Transform your marketing strategy today with CoCo and leverage the full potential of WhatsApp for business success.

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Gdpr compliant

Marketing campaigns

Cart recovery

Newsletters

Ai chat

Review conversations

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ReturnZap Returns & Exchanges

$29-$79 / Month

8.7

92 Reviews

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Advanced returns policy, exchange, credit, and shipping labels Show more

ReturnZap Returns & Exchanges offers a streamlined solution for managing returns with its comprehensive, automated platform. The app provides businesses with a branded self-service returns portal that integrates refunds, store credit, and exchanges, along with deep integration into Shopify for a seamless experience. Users can automate the generation of return labels with support for carriers across the globe, including the US, Canada, Australia, the UK, and the EU. Flexible return management options allow for automatic or manual approval of returns, along with the enforcement of custom returns policies—ideal for handling special cases like final sale items. Additionally, the app helps reduce refunds through integrated exchange options and offers the ability to issue store credit in the form of gift cards or discount codes. With an easy setup process, cost-effective operation, and outstanding customer support, ReturnZap is a practical choice for businesses looking to enhance their returns management.

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Store credit options

Automated returns management

Self-serve returns portal

Integrated refunds

Exchange facilitation

Shopify deep integration

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Wappify ‑ WhatsApp Marketing

$4.99-$19.99 / Month

8.8

7 Reviews

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WhatsApp marketing for abandoned carts, send offers & updates Show more

Wappify - WhatsApp Marketing is a comprehensive tool designed to transform casual visitors into satisfied customers by enhancing your engagement strategies via WhatsApp. This app enables you to effortlessly recover abandoned carts, ensuring that potential sales are not lost. By incorporating targeted marketing campaigns and real-time chat support, Wappify helps you leverage the popular messaging platform to increase conversions and build enduring customer relationships. With features like automated friendly reminders for abandoned carts, customizable customer groups, and a clickable WhatsApp chat button for immediate support, your store becomes more accessible to customers. Additionally, gain insights into your marketing efforts through detailed analytics and streamline operations using pre-made templates for communications like order confirmations and shipping updates. Wappify empowers businesses to maximize customer interaction and drive sales growth directly through WhatsApp.

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Recover abandoned carts

Pre-made templates

Send targeted campaigns

Real-time chat support

Clickable chat button

Custom customer groups

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Asklo AI Assistant | FAQs, Q&A

$79-$349 / Month

9.1

14 Reviews

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AI that answers product FAQs, questions, Q&A on product pages Show more

Asklo AI is an innovative app designed to enhance customer support and engagement by integrating a smart AI assistant on product pages. This tool dynamically answers product-related FAQs, addressing queries about specifics, shipping, and store policies almost instantly, thereby resolving customer doubts efficiently. By automating responses, Asklo AI helps businesses reduce reliance on support calls and tickets, ultimately boosting conversions and improving checkout speed. The app is customizable, allowing businesses to tailor responses to match their brand's style and tone. It also caters to a diverse audience by offering multi-language support, ensuring seamless communication across different languages. With Asklo AI, businesses can streamline support operations and provide a conversational, human-like AI interaction that engages more customers and enhances their shopping experience.

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Customizable responses

Conversational ai

Ai generated faqs

Multi language ai

Streamline support

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SEA Post Purchase Survey App

9.1

13 Reviews

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Understand customers by attribution survey Show more

SEA Survey & Feedback App is a versatile tool designed to enhance customer engagement through comprehensive surveys and feedback collection. The app offers a wide array of customizable survey templates tailored for post-purchase analysis, customer satisfaction, and marketing attribution. Users can target specific groups by applying filters such as customer tags, visited pages, or products purchased, ensuring that surveys reach the most relevant audience. The app supports a variety of question types, from star ratings to short answers, allowing users to create dynamic and engaging questionnaires. With a centralized dashboard, users can manage all surveys efficiently, track responses in detail, and gain actionable insights to improve business strategies. Surveys can be distributed via any custom page, maximizing reach and improving customer response rates, ultimately elevating overall satisfaction. From capturing customer sentiments to quantifying insights, SEA Survey is ideal for businesses seeking to refine their engagement strategies through data-driven decisions.

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Customizable templates

Actionable insights

Detailed tracking

Targeted surveys

Dynamic questionnaires

Survey distribution

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Quick Returns and Exchanges ↻↺

$19-$99 / Month

9.1

22 Reviews

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Manage returns, exchanges, refunds, & RTO in one place. Show more

QuickReturns Returns/Exchanges is a comprehensive application designed to streamline the management of returns, exchanges, RTOs (Return to Origin), and refunds, providing a seamless user experience. The app allows businesses to effortlessly update inventory and customize return policies, ensuring a flexible approach tailored to specific needs. One of the standout features is the automatic generation of return labels, along with unlimited return reasons and notification options, enhancing efficiency and communication. Customized portals enable businesses to create a branded experience, further aligning the app with their unique operational requirements. QuickReturns also includes self-service return pages and email notifications to reduce customer anxiety and promote transparency. Through smart return rules, flexible refund options, and actionable insights from return reasons, the app aids in reducing unnecessary returns, recovering revenue, and increasing in-store transactions. Overall, QuickReturns is designed to elevate business operations by minimizing the operational burdens associated with returns and exchanges.

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Actionable insights

Store credit

Inventory updates

In-store returns

Smart exchanges

Handles returns

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Shopify support apps

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Showing 80 to 100 of 960 Apps

AfterShip Order Tracking

LiveChat: Live Chat App

Preorder Wolf | Pre order now

Grapevine Post Purchase Survey

StoreFAQ‑ Product FAQ Builder

Gorgias: Helpdesk, Chat & FAQ

StatusPro ‑ Order Status

DC WhatsApp Marketing+Helpdesk

Shoply AI Chatbot via ChatGPT

Live Chat & AI ChatGPT : Orka

Proveway PayPal Tracking Sync

HelpLab FAQ Page, Product FAQs

Aidify ‑ AI Customer Support

Route Protection and Tracking

Coco: AI WhatsApp Marketing

ReturnZap Returns & Exchanges

Wappify ‑ WhatsApp Marketing

Asklo AI Assistant | FAQs, Q&A

SEA Post Purchase Survey App

Quick Returns and Exchanges ↻↺

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?