I've used several of Corso’s services for a little over a year with mixed results. Early on, I was mis-billed for shipping protection and it took many messages and finally a video call to explain my issue. In the end they admitted they messed up but weren't able to explain why and didn't offer any sort of resolution. I cancelled the shipping protection portion of the software at that point but continued to use their returns management system, but again faced several critical problems with what should be core functionalities, costing me time and money. Support was again inadequate, and only one of the issues was fully resolved. That said, I want to acknowledge that things have improved. Over the past 6 months, the returns software has been stable and the Corso team has made some nice updates to enhance functionality. Recent use has gone more smoothly, I appreciate the progress they've made and hope to continue to see reliable performance and further improvements to the app.

Switching to Corso has been one of the best decisions I've made for my department. The platform is incredibly user-friendly and intuitive, making it easy for both our team and our customers to navigate. We’ve received glowing feedback from customers about how simple and seamless the return portal is to use. Our support team is equally thrilled. Corso empowers us with the tools we need to deliver exceptional customer experiences—resolving issues quickly and providing clear communication throughout the return process. Before Corso, we were working with a different return portal provider, and the experience was night and day. Issues we flagged would go unresolved for months—even up to a year—without resolution. In contrast, the Corso team is responsive, reliable, and proactive. The longest we've ever waited for a resolution has been two days—if that. Their service is genuinely outstanding. What truly sets Corso apart is the personal relationship they build with their clients. It doesn’t feel like just another software vendor—it feels like a true partnership. I could talk about this company all day, but ultimately, it’s their dedication to both their product and their clients that makes Corso exceptional.

The #1 thing when searching for any tech partner should always be the quality of the customer service. These guys take their merchants seriously and are always there to assist. The team is fantastic and seeing the evolution and growth of the Corso platform has been a great journey. I've worked with all shipping protection services and these guys are by far the best. They approach their platform through the lens of CRO to provide the best customer experience.

I am concerned. This product has been fantastic, but like all things, they change and sometimes not for the better. I feel the new system of adding standard rates and plus rates into the checkout has doubled the number of choices. As we all know, too many choices often leads to *poorer conversion* and therefore fewer orders. I am considering uninstalling unless a solution can be found quickly, as I cannot risk customers being overwhelmed with a disorganized list of non-plus and plus options at checkout.

I would not recommend Corso. I've used several of their services for about 9 months, and have tried to work with them through their short-comings but the weaknesses do not outweigh the strengths. For the shipping protection, I was mis-billed for amounts that did not tie to my transactions, and it took many messages and finally a video call to explain my issue. In the end they admitted they messed up but weren't able to explain why and didn't offer any sort of resolution. For their returns management services, the core functionalities have broken multiple times and the support I've received has been slow. For example: - Customers are being allowed to request exchanges for SKU's which have no inventory. - Customers were able to request exchanges for final sale items. Each time I've communicated these issues to the support team, it’s taken multiple days and follow-ups to get the issue resolved. To be clear, these aren’t one-off issues, these are basic functions of a Returns Management System that weren’t functioning, and were costing my company time and money. Only one of the two issues was ever resolved in the end. I chose Corso because it seemed like a cost-friendly alternative to higher cost RMS products, especially when combined with their shipping protection, but I regret this decision and wish I would have just paid a bit more for another service in the first place. Over the past 9 months I've just wanted something that works, but Corso has been a source of consistent headaches and has made running my business more difficult. I'd advise looking elsewhere based on my experience.

Like some others have said, we had disasters with other shipping protections services like Route. I was thrilled to see Corso was setup differently and not like an insurance provider because my customers never have to wait and get incredible fast service from the Corso team. We're using the returns side too and just love how we can really customize things. It's leaps and bounds above Happy Returns.

We recently switched from Route to Corso and my only regret is that we didn't do it sooner. The team is ultra-responsive, setup could not have been easier, and switching from Route was FAR easier than I had expeced. Better revenue share, better customer service, a better experience for our customers, and a better eco-forward experience for all. If you're on Route, you should switch at once.

5-stars all around, fantastic team over there at Corso and the platform has really cut down non our CX tickets related to shipping issues. highly suggest it!

After working with several package protection providers, Corso stands out as the absolute best. Our previous experience with Route was a disaster, causing headaches for both our CX team and customers. But since switching to Corso, claims are now resolved in under 24 hours, which has lifted an enormous burden off our team. One of the key improvements has been the integration of Corso with Klaviyo, positioning Corso front and center in our post-purchase journey. This has allowed us to deflect over 25% of lost order claim tickets—a huge win for both our team and our customers. Their seamless integration with Slack ensures that any issues are resolved in less than 10 minutes, further streamlining the process. I also want to give a special shoutout to Molly and Kody, our CSMs. Their attentiveness, whether it’s answering questions, troubleshooting, or sharing ideas, has been incredible. In the world of eCommerce, it’s not just about having a system that works—it’s about having a partner who understands the importance of customer success, both for merchants and our customers. Corso truly exemplifies this partnership, and we couldn’t be more satisfied with the support and service they provide.

Highly recommended to small business with a large volume of transactions. CORSO team not only saves us on operating cost, but also creates a small stream of revenue since we went live. From discovery through implementation, it was a great experience overall. CORSO team has been very helpful in every step. They are easy to work with and willing to adapt to our business requirements and make it work.