We’ve had a truly great experience with Kwik Engage, and I’d especially like to appreciate Rahul Kumar from the Merchant Care team. He has been extremely helpful and supportive — especially when it came to resolving the Meta flag issue. His prompt assistance and clear communication made a big difference. Rahul has a very supportive and solution-oriented nature.

Amazing service and app. Must have for ecommerce stores. We have been able to manage our customer support much more efficiently with KwikEngage. On top of that, the tech support team is very efficient as well. Quick to resolve your doubts and readily available over whatsapp. Rahul Kumar solved my queries at top speed and efficiency.

Excellent app that helps you communicate with your customers effectively and efficiently. It's a no brainer for d2c companies. Riya has been extremely helpful with issue resolution, advice, and best practices.

We've had a wonderful experience with Kwik Engage, and a special shoutout goes to Rahul Kumar from the Merchant Care team. Rahul Kumar has been incredibly supportive in helping us set up campaigns and smoothly handle day-to-day challenges. His solution-focused mindset and calm, patient communication truly stand out. It's rare to find someone so reliable and approachable in support roles. Add to that a platform that’s user-friendly and efficient, and you’ve got a winning combination. If you're a brand looking for a solid marketing tool backed by a great team, Kwik Engage is highly recommended!

Just wanted to call out the incredible support we’ve received from Riya, our POC. She’s been on top of everything - quick to respond, always proactive, and genuinely invested in our success. The product is super helpful and playing an important part in our journey.

We’ve had a truly great experience with Kwik Engage, and I’d especially like to appreciate Rahul Kumar from the Merchant Care team. He has been extremely helpful and supportive — especially when it came to resolving the Meta flag issue. His prompt assistance and clear communication made a big difference. Rahul has a very supportive and solution-oriented nature. Whenever we face any issues, he ensures we understand everything properly and guides us patiently. It’s rare to come across someone so dedicated and approachable in support teams. Also, the Kwik Engage software itself is excellent — user-friendly, smooth to operate, and without any complications. The entire team has a very professional yet friendly approach. If you're a brand or business considering Kwik Engage, I’d highly recommend it. Great people, great product, great support!

We are pleased with the onboarding of GoKwik products for Kymee Jewellery. The integration process was smooth, with minimal downtime, and the checkout experience, particularly for COD orders, has improved significantly. The GoKwik support team was responsive and helpful during setup. However, we noticed occasional delays in real-time order sync, and more detailed documentation or training sessions would help us utilize advanced features effectively. Overall, we are satisfied with the onboarding process and believe GoKwik will positively impact our conversions and customer experience. We look forward to continued support in addressing these minor issues for a seamless experience.

I wanted to highlight that Riya, our Customer Success Manager, has been absolutely outstanding—supportive, responsive, and proactive every step of the way. Moreover, the product itself has been performing excellently, especially in terms of customer recovery and identification. We’re seeing real, measurable impact thanks to these efforts!

As a D2C shapewear and swimwear brand, seamless shopping is a non-negotiable — and KwikPass has truly changed the game for us. With 1-click login, real-time alerts, and better shopper retention, it’s helped us not just sell better, but serve better. Our bounce rates dropped, conversions went up, and our returning customers now shop like pros (read: no OTP fatigue, no drop-offs). In a world of scroll fatigue and short attention spans, KwikPass makes sure our shoppers stay right where we want them — with us. 100% recommend if you’re serious about smooth CX and smart growth. — The Active Story Team

Extremely disappointing experience. We onboarded Kwikengage for a very specific use-case, but the platform failed to deliver on its core promise. Phone numbers were masked without any notice, disrupting our operations overnight. No resolution, no accountability — just follow-up calls to retain the account. Not a reliable partner for serious businesses.